Outlook Web Access: Turn Clutter ON/OFF

What is Clutter?

Clutter is a feature designed to move low priority messages out of your Inbox and into their own folder, saving you time when you scan for important messages. Clutter has just started sorting your incoming email. When Clutter sees an item you’re likely to ignore, it will move the item into the Clutter folder.

Just keep using email as usual and Clutter will learn which messages aren’t important to you.

From time to time, Clutter might get it wrong. You can quickly scan the folder and move any messages that shouldn’t be there back to the inbox. Clutter will learn from this and do better next time.  You will get summary emails every morning for what has been sorted to Clutter.

undecidedAnd if you find Clutter isn't for you, you can turn it off any time. wink


Turning  Clutter ON/OFF



screenshot of mail icon


  • Go to Settings Settings: update your profile, install software and connect it to the cloud > Options > Mail > Automatic processing > Clutter.


screenshot of options



  • OFF - Select Don’t separate items identified as Clutter, and then click  SaveSave.


  • ON - Select “Separate items identified as Clutter”, and then click  SaveSave.
The Clutter folder remains in Outlook after you turn off Clutter feature. If you don’t want the folder listed under your Mailbox, move the emails from Clutter to other folders, as appropriate, and then right-click the Clutter folder and choose Delete Folder.


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  • Department: Enterprise Collaboration & Messaging
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