Installing Internet Explorer 11 FAQs

Internet Explorer 11 FAQ

Internet Explorer 11 (IE11) is the most recent version available from Microsoft.  IE11 is bundled with Windows 8/8.1 and Windows 10.  IE11 can be installed as an upgrade on computers with Windows 7 Service Pack 1.

What version do I have on my computer?

To determine what version of IE you have on your computer

  1. Open Internet Explorer
  2. Click the Tools pull-down menu (Gear icon) in the upper right corner
  3. Select About Internet Explorer

Where can I get IE11?

Beginning January 6, 2016 computers managed through Configuration Manager will automatically receive IE11.

If you would like to download IE manually, go to Microsoft's Internet Explorer home page.

Can I keep using an older version of Internet Explorer?

Beginning January 12, 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical support and security updates from Microsoft.  This means that Windows 8/8.1, 7 SP1, and 10 must use IE11 in order to get the necessary security updates.  IE9 is the supported version for Vista SP2.

Will all of my Web applications work with IE11?

There are two known limitations when using IE11 with Enterprise applications. 

WebI users who schedule reports will not be able to use IE11 for this function and should use Firefox.  A planned upgrade will resolve this issue in early 2016 at which time IE11 can be used for all WebI functionality.

FAMIS users will not be able to use IE11 and should stay on IE9 until a planned upgrade has been completed in early 2016.

See the ETS Support Matrix on the USNH Gateway page for a list of Enterprise applications and supported browsers.

Some web pages do not render properly.  How can I fix this?

Some websites may have been designed for an earlier version of Internet Explorer.  The solution is to select Compatibility View settings from the Tools pull-down menu and add the site to the list. To remove a site from compatibility view, select Compatibility View from the Tools menu again.

By default IE11 displays Intranet sites in Compatibility View.  If you encounter issues with rendering web pages in sites then you may need to disable this option.  Select Compatibility View settings from the Tools pull-down menu and un-check the box for Display intranet sites in compatibility View.

I have Windows 10 and I don’t see Internet Explorer anywhere.

Edge is the new default browser bundled with Windows 10.  Internet Explorer is also bundled with Windows 10 but shortcuts to it do not exist.  In order to “pin” IE11 to your taskbar for ease of access:

  1. Type Internet Explorer in the Search the web and Windows search box. 
  2. Right-click Internet Explorer Desktop app and select Pin to Start.

I have a 64-bit Windows operating system.  Do I have 64-bit IE11?

Only 32-bit tabs are enabled by default in IE11.  This is the UNH-IT supported configuration.  64-bit tabs can be enabled by selecting the Advanced tab from the Tools pull-down menu and selecting Enable 64-bit processes for enhance Protected Mode.  This mode is not supported by UNH-IT and will likely result in problems accessing some applications and web sites.


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  • Author: Martin England
  • Department: Enterprise Technology Services
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