How to fix Outlook constantly prompting for password

Create a new Outlook Profile

 

  1. Exit Outlook.
  2. Go to the Control Panel and search for "Mail" -  This should return: "Mail (Microsoft Outlook 2013/2016) (32/64 bit)" - Click this and a new window will open called Mail Setup.
  3. In the Mail Setup - Outlook dialog box, click the Show Profiles button.
  4. On the General tab, click Add.
  5. In the Profile Name box, type a name (this can be anything) for the new profile, and then click OK.
  6. Click Next for Auto Account Set Up
  7. Be sure that the Always use this profile radio button is selected.
    Note: If you are performing these steps to create a "new" profile because you are having problems with an "old" profile, you will not remove the original profile as of yet.
  8. From the drop-down list, choose the new profile that you just created.
  9. Click OK.
  10. You are now ready to open the new profile... Open Outlook normally.
  11. You should see the following message: "Preparing Outlook for first use Retrieving mailbox settings ..."
  12. Outlook should then open (In the lower right you will now see the words "Connected to Microsoft Exchange")

    At this point you are done. However, Outlook is downloading a copy of your mail from the Exchange server. You will see it "Updating ..." folders in the lower right. You should allow this process to complete. You may stop it. But then you won't have access to all your mail if you then Work Offline.

    Follow-up: After 1 - 2 weeks, you can reopen the Mail control panel, click the Show Profiles button. On the General tab, select the original Profile and click Remove.

 

 

Upgrading to the latest version can fix Outlook connection problems

If the latest updates for Outlook aren't applied, you may experience the following problems:
  • You're intermittently or repeatedly prompted for your password.
  • You're unable to set up a mail profile.
  • You're unable to connect to a mailbox.
  • You experience feature-related issues (Mail, Calendar, or Contacts issues, for example).

 

  • Start Outlook. In the top left click the File tab.

Screenshot of File tab

 

  •  Click Office Account

Screenshot of Office Account button

 

  • Click Update Options >> Update Now located under Product Information

 Screenshot of Update now location

 

  • After clicking Update Now, Outlook will check for the most current version of Office.  If you are already running the current version then it will notify you, otherwise it will run the update.

 

Note: If you don’t see Update Now, click Enable Updates to turn on automatic updates. After that, click Update Options > Update Now.

Custom Fields
  • Department: Enterprise Collaboration & Messaging
Attached Files
There are no attachments for this article.
Related Articles RSS Feed
WILDCAT Account FAQ
Viewed 1307 times since Wed, May 13, 2015
Microsoft Exchange administrator has made a change that requires you quit and restart Outlook
Viewed 1092 times since Tue, May 23, 2017
Microsoft Lync collaboration tool
Viewed 837 times since Thu, Apr 2, 2015
Skype for Business - Frequently Asked Questions
Viewed 1573 times since Mon, Sep 21, 2015
Access Public Folders in Outlook Web App 2013
Viewed 2721 times since Mon, Jun 15, 2015
How can I record and change greetings in Unified Messaging?
Viewed 1893 times since Tue, Sep 22, 2015
Email Protection with Proofpoint
Viewed 833 times since Tue, May 3, 2016
How to set up your Exchange Email in Outlook 2013/2016
Viewed 5272 times since Tue, Jan 26, 2016
Skype for Business 2015 Meetings
Viewed 716 times since Mon, Sep 14, 2015
Manually Configure Exchange Auto Discover
Viewed 1791 times since Mon, Jan 25, 2016
MENU