"Error: Your request can’t be completed right now. Please try again later." in the Outlook Web App when accessing a Conversation in your Online Archive

This is a known issue which has been reported to Microsoft and occurs only in the Outlook Web App with archived Conversations.  Access to the email is unimpeded in the full Outlook client for a Windows computer.


There is an existing workaround so that you can access your archived email.


In the Outlook Web App, after searching for the email, you can turn Conversation mode off and view the archived email.

  • Find the archived Conversation
  • From the new menu, turn Conversations to Off
  • You will now be able to access the archived email


When you are done, feel free to set Conversations back to On so that emails in a conversation are grouped again.

Custom Fields
  • Department: Enterprise Collaboration & Messaging
Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Removing a .pst file from Outlook 2013
Viewed 1454 times since Thu, May 28, 2015
Outlook Troubleshooting Steps
Viewed 1 times since Wed, Jul 22, 2015
Setting Calendar Permissions in Outlook
Viewed 2220 times since Wed, Jan 13, 2016
Open a Co-worker’s Calendar in Outlook 2013
Viewed 276 times since Wed, Aug 19, 2015
Chat or Send messages from OWA 2013
Viewed 328 times since Fri, May 29, 2015
"You’ve Reached This Page In Error" when clicking on URL Defense Link
Viewed 617 times since Tue, Jul 19, 2016
Apply Bulk Rule - Outlook Client
Viewed 440 times since Wed, Jun 22, 2016
Set Permissions on your Calendar in Outlook Web App
Viewed 976 times since Wed, Aug 19, 2015
Create Automatic Reply For Public Folder
Viewed 58 times since Thu, May 18, 2017
How to Share a Calendar in Outlook 2013
Viewed 519 times since Wed, Aug 19, 2015