"Error: Your request can’t be completed right now. Please try again later." in the Outlook Web App when accessing a Conversation in your Online Archive

This is a known issue which has been reported to Microsoft and occurs only in the Outlook Web App with archived Conversations.  Access to the email is unimpeded in the full Outlook client for a Windows computer.

 

There is an existing workaround so that you can access your archived email.

 

In the Outlook Web App, after searching for the email, you can turn Conversation mode off and view the archived email.

  • Find the archived Conversation
  • Click "CONVERSATIONS BY DATE"
  • From the new menu, turn Conversations to Off
  • You will now be able to access the archived email

 

When you are done, feel free to set Conversations back to On so that emails in a conversation are grouped again.

Custom Fields
  • Department: Enterprise Collaboration & Messaging
Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Chat or Send messages from OWA
Viewed 0 times since Fri, May 29, 2015
How to Share a Calendar in Outlook Web App
Viewed 351 times since Wed, Aug 19, 2015
Log in to Outlook Web App
Viewed 9001 times since Tue, May 19, 2015
How to find the email header in Outlook
Viewed 735 times since Tue, Jan 19, 2016
Adding a Shared Mailbox in Outlook Web App
Viewed 12152 times since Fri, Aug 21, 2015
"You’ve Reached This Page In Error" when clicking on URL Defense Link
Viewed 555 times since Tue, Jul 19, 2016
Exchange Online Archive Policy - Outlook
Viewed 1082 times since Tue, Mar 29, 2016
Outlook Troubleshooting Steps
Viewed 1 times since Wed, Jul 22, 2015
Show the "From" and "Bcc" Fields in Outlook for Windows
Viewed 959 times since Tue, Jul 14, 2015
Open a Co-worker’s Calendar in Outlook 2013
Viewed 245 times since Wed, Aug 19, 2015
MENU