Box Drive Information

BOX DRIVE - 

Things to know about Box Drive BETA:

Known limitations:

  • Box Drive does not support offline access currently. This is a feature that will be made available in a future update. Do not run Sync and Box Drive at the same time.
  • Some delay when opening large files or folders
  • Search function within Windows Explorer and Mac Finder does not work. Use Box Search, instructions below.
  • Multiple OS users cannot run Box Drive at the same time. Box Drive will not open for the 2nd
  • File thumbnails in Windows Explorer and mac Finder will not show up for files that have not been opened previously. Finder’s Quick Look for Mac will not work for files that have not been previously opened.
  • Box Drive does not support Adobe Bridge.
  • Opening multiple PDF files from Box Drive may result in an error.
  • Additional limitations can be found here - Box Community
  • Known Mac issues are covered in this article - Mac Issues from Box Community
  • Known Windows issues can be found in this article - Windows Issues from Box Community

 

BETA Supported Operating Systems:

  • Windows 7 Pro, 8.1 and 10- 64 bit only
  • Mac 10.11 and 10.12

 

  • Search- Box’s robust search features are usable in Box Drive.
    • To use:
    • Go to the Box Drive Icon – left click
      • Task bar in Windows (Start Menu / Search Bar/ Located near clock- typically at the bottom of the screen)
      • Menu bar – Mac (Finder Bar, Top of screen)
        • At magnifier – type in the file/folder name you are looking for – just typing in the name will start the searchSearch will also provide a preview with file information such as created/modified date, size, and owner.
        • Search will also provide a preview with file information such as created/modified date, size, and owner.

Image of Search using Box Drives Search features - image shows app location in task bar and where to enter search criteria

  • File/ Folder Names matter:
    • Files and folders with the same name will not appear in Box Drive.
      • Example:
        • User has a folder named Admin
        • You share a folder named Admin
        • User will only see the folder they own in Box Drive. They can still see the folder in the Browser at unh.edu/box or unh.box.com
        • Name the folder/file something unique and identifiable. I.E - Admin UNH IT
    • Special characters
      • It is not recommended to use these characters in Folders/File names: / ? < > \ : * | . “ (Forward slash, question mark, greater than/less than, back slash, colon, asterisk, pipe, period, quotes)
      • These will affect the folder/file showing up in Box Drive
        • Do not use Spaces at the beginning or end of the Folder/File name.
  • Error Messages at Boot
    • Unsupported File types will not save to Box through Box Drive
    • Unsupported Special Characters in file names will not be viewable in Box Drive
    • To view these errors open the Box Drive app
      • Finder Bar/Menu Bar for a Mac
      • Task Bar for Windows
      • Go to the Cog Wheel in the upper left corner of the application

Box Drive App Cog wheel location image - Cog Wheel is located in the upper left of the Box Drive Application

  • Select Error updating (number) of files from drop down menu
  • Box Drive will provide the reason why the file failed to upload from machine to Box
  • Change the file name at unh.box.com or unh.edu/box 

Web Based Features:

  • Permissions: Adding users or setting collaborators permission levels should be done at unh.box.com or unh.edu/box
  • Sharing: Currently, share files using the web – unh.edu/box or unh.box.com, or if you have Box for Office installed you can share files using that app. See https://community.box.com/t5/Box-User-Training-Videos/New-WebApp-Box-for-Office-Tutorial/ta-p/33593 for information on how to use Box for Office.
  • Files with Multiple Editors – Best practices:
    • Editing Excel or Word documents at the same time- use Office Online:
      • Open file using the Web
      • Choose Word/Excel Online from drop down under Open
  • To lock a file: * Locking files will be available in the next release of Box Drive
    • Open file using the Web
    • Click the 3 dots next to Share in the file link
    • Select Lock from drop down
    • Users can set a time limit for the lock – under the lock duration drop down.
    • Download can be disabled

Additional things to note:

  • Box Drive does not save files to your computer - this feature is currently only available with Box Sync
    • It is good to note that with Box Sync you can only see files in Box that you have Synced to your desktop.
      • These are copies of the file in Box on the Web
      • With Box Sync If your machine is stolen/lost that data can be retrieved if your machine is not encrypted
      • If you have sensitive information it is recommended to encrypt your computer. Reach out to ISS at 603-862-4242
  • Box Drive saves a temporary file of any files you opened from Box Drive
    • These files are hidden, and are managed by Box Drive
  • Auto updates
  • Currently does not have a sync limit

 

 

Custom Fields
  • Application: Box@UNH
  • Author: Elizabeth Bird
  • Department: Enterprise Collaboration & Messaging
Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Storing Restricted and Sensitive Data in Box @ UNH
Viewed 660 times since Thu, May 28, 2015
User Email Notifications in Box
Viewed 115 times since Wed, Apr 26, 2017
Accessing a UNH Fileshare on a Mac
Viewed 1084 times since Wed, Sep 2, 2015
Migrate to Box @ UNH
Viewed 404 times since Thu, May 28, 2015
UNH IT File Storage Data Classification
Viewed 665 times since Tue, Mar 15, 2016
Box Mobile App: How to login
Viewed 559 times since Mon, Apr 25, 2016
Pubpages services to be replaced by OpenScholar
Viewed 463 times since Wed, Apr 19, 2017
Using Favorites in Box@UNH
Viewed 171 times since Wed, Mar 8, 2017
Get Box @ UNH
Viewed 5638 times since Thu, May 28, 2015
MENU