Bomgar FAQ

What is Bomgar?

Bomgar is the remote support application that allows support technicians to remotely connect to end-user systems from their computer or mobile device. UNH Technicians use Bomgar when providing support, instruction, and troubleshooting to clients.

Who Uses Bomgar?

The primary users of UNH Bomgar are:  IT Client Services – Service Desk, Technical Services & Consulting Group, Network Operations, Academic Technology, Granite State College – Educational Technology & Computing, College of Liberal Arts, College of Life Sciences & Agriculture, College of Health & Human Services, Paul College of Business and Economics, Department of Education, UNH Manchester, Enterprise Computing Group, and Cooperative Extension.

How Do I Request Access to Bomgar?

Access to Bomgar can be requested through the Accounts Management System by selecting the "Bomgar" option under "ITSM". (Note: Do Not Use Internet Explorer).

How Do I Access Bomgar?

Your technician will direct you on how to access Bomgar if remote support is required by accessing

Who Can I Contact if I Have Problems Accessing Bomgar?

If you have problems accessing Bomgar, contact the UNH IT Service Desk at (603) 862-4242 for assistance.

How Do I Report a Bug in Bomgar?

To report a bug or problem for Bomgar, complete the ITSM Applications Service Request form.

How Do I Request an Enhancement in Bomgar?

To request an enhancement in Bomgar, complete the ITSM Applications Service Request form.

Custom Fields
  • Department: Accounts
Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Password Change Process Modifications for Sophos Encryption users
Viewed 523 times since Fri, May 19, 2017
Accounts: How Do I Request Email and myCourses Access for a New Faculty or Staff Member?
Viewed 1160 times since Wed, May 13, 2015
Accounts Management System FAQ
Viewed 1344 times since Tue, May 12, 2015
How to use Web Information Systems for Employees (WISE) as a student employee
Viewed 1088 times since Fri, Dec 16, 2016
Viewed 1508 times since Wed, May 13, 2015
Secondary Account FAQ
Viewed 1620 times since Wed, May 13, 2015
Xtender: Change the Number of Documents in Your Query Results List
Viewed 585 times since Mon, Jan 25, 2016
Accounts: I Need to Access or View My Transcript. How Do I Do That?
Viewed 963 times since Thu, May 14, 2015
Accounts: How do I find my UNH Username?
Viewed 1372 times since Mon, Feb 22, 2016