What is Bomgar?
Bomgar is the remote support application that allows support technicians to remotely connect to end-user systems from their computer or mobile device. UNH Technicians use Bomgar when providing support, instruction, and troubleshooting to clients.
Who Uses Bomgar?
The primary users of UNH Bomgar are: IT Client Services – Service Desk, Technical Services & Consulting Group, Network Operations, Academic Technology, Granite State College – Educational Technology & Computing, College of Liberal Arts, College of Life Sciences & Agriculture, College of Health & Human Services, Paul College of Business and Economics, Department of Education, UNH Manchester, Enterprise Computing Group, and Cooperative Extension.
How Do I Request Access to Bomgar?
Access to Bomgar can be requested through the Accounts Management System by selecting the "Bomgar" option under "ITSM". (Note: Do Not Use Internet Explorer).
How Do I Access Bomgar?
Your technician will direct you on how to access Bomgar if remote support is required by accessing remote.unh.edu
Who Can I Contact if I Have Problems Accessing Bomgar?
If you have problems accessing Bomgar, contact the UNH IT Service Desk at (603) 862-4242 for assistance.
How Do I Report a Bug in Bomgar?
To report a bug or problem for Bomgar, complete the ITSM Applications Service Request form.
How Do I Request an Enhancement in Bomgar?
To request an enhancement in Bomgar, complete the ITSM Applications Service Request form.