Bomgar FAQ

What is Bomgar?

Bomgar is the remote support application that allows support technicians to remotely connect to end-user systems from their computer or mobile device. UNH Technicians use Bomgar when providing support, instruction, and troubleshooting to clients.

Who Uses Bomgar?

The primary users of UNH Bomgar are:  IT Client Services – Service Desk, Technical Services & Consulting Group, Network Operations, Academic Technology, Granite State College – Educational Technology & Computing, College of Liberal Arts, College of Life Sciences & Agriculture, College of Health & Human Services, Paul College of Business and Economics, Department of Education, UNH Manchester, Enterprise Computing Group, and Cooperative Extension.

How Do I Request Access to Bomgar?

Access to Bomgar can be requested through the Accounts Management System by selecting the "Bomgar" option under "ITSM". (Note: Do Not Use Internet Explorer).

How Do I Access Bomgar?

Your technician will direct you on how to access Bomgar if remote support is required by accessing

Who Can I Contact if I Have Problems Accessing Bomgar?

If you have problems accessing Bomgar, contact the UNH IT Service Desk at (603) 862-4242 for assistance.

How Do I Report a Bug in Bomgar?

To report a bug or problem for Bomgar, complete the ITSM Applications Service Request form.

How Do I Request an Enhancement in Bomgar?

To request an enhancement in Bomgar, complete the ITSM Applications Service Request form.

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