Adding a Shared Mailbox in Outlook

If you have been migrated to Exchange Online please visit the following UNH IT Knowledge Base Article at - Access a Shared Mailbox in Outlook Desktop Application

Adding a Shared Mailbox in Outlook on a PC

Outlook for the PC will automatically mount a Shared Mailbox after the next synchronization of the Outlook Address List, typically within 24 hours.


Adding a Shared Mailbox in Outlook 2016 for Mac

  • Click "Tools."
  • Click "Accounts."
  • Select your UNH email account.
  • Click "Advanced..."
  • Choose the "Delegates" tab.

  • Under "People I am a delegate for:", click the plus button.
  • At the "Choose a Person" prompt, search for the Shared Mailbox.

  • Click "Add" to add the Shared Mailbox.

  • Click "OK."
  • Close the Accounts window.
  • Click the "Send & Receive" button in the top right corner of Outlook 2016.

  • The Shared Mailbox will be added as an additional Mailbox with its own Inbox.


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  • Department: Enterprise Collaboration & Messaging
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