Adding a Shared Mailbox in Outlook Web App

If you have migrated to Exchange Online please visit this UNH IT Knowledge Base article - Accessing a Shared Mailbox in Outlook on the Web

Adding a Shared Mailbox in Outlook Web App


If you have access to a Shared Mailbox and would like to add it to the Outlook Web App, use the following instructions.

  • Open Outlook Web App.
  • Right click your name (Lastname, Firstname) directly above the Inbox on the left hand side of the window.
  • Choose "Add shared folder."

  • Type the name or email address of the Shared Mailbox.

  • Click "Add."

  • The Shared Mailbox is now listed as a separate mailbox on the left hand side of the window.
  • Click the black arrow to the left of the name of the Shared Mailbox to expand it so you can access the Inbox and other folders.


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  • Department: Enterprise Collaboration & Messaging
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