ITSM Operations

  • ITSM Operations

The UNH ITSM Operations Team is responsible for the oversight of ITSM processes such as Change Management and Problem Management.

Change Management

UNH Information Technology and Academic Technology have launched a collaborative Change Management model (CMM) based on industry best practices.

Change Management Site

Visit the Change Management site to view the Change Management Calendar, submit Changes for approval, and read up on best practices.

Change Approval Board (CAB)

The Change Approval Board (CAB) is a representative team of designated members who are responsible for the assessment, prioritization, scheduling, and approval of production changes within the UNH IT/AT environment. 

View a list of the current CAB Representatives here

Request support