UNH IT Knowledge Base: Self-Service Technology Support - 2019 Update

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Photo by Jeremy Gasowski, UNH CPA
 

The UNH IT Knowledge Base (KB) is a self-service support solution that contains answers to frequently asked questions regarding the UNH technical ecosystem. Clients can create an account to save favorites and sign up for notifications whenever a new article is published.

Over the last year, UNH IT clients are turning to the KB more than ever to assist with technical support.

  • In FY19, the UNH IT KB had 1,872,106 total article views, a 32.5% increase from the previous year.
  • Over the last year, 534 new articles were added for a total of 2094.