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UNH IT provides Data Center Services, storage and backup, servers, load balancing, and directory services for UNH and USNH applications. The UNH IT team that supports Enterprise Applications and its infrastructure team work more than 500 hours of off-hours to upgrade applications, servers, storage, and networking.
Also, this team is on constant watch for the ever-increasing vulnerabilities that could put our systems at risk. In April, Oracle – an enterprise application provider for UNH - reported a zero-day vulnerability for one of their applications installed on 87 UNH servers. A zero-day vulnerability can mean the attack could happen on that day, so protective measures were required to protect servers the day our vendor reported the vulnerability. Oracle did not have a patch to guard against the vulnerability, but IT devised a plan to protect UNH servers until Oracle released the patch. All other work stopped as IT put protections in place. Some critical services were shut down for the weekend, and the team reviewed logs to ensure UNH was not attacked. By Monday, Oracle released a patch, and IT spent the next four days patching servers.
The following is a snapshot of Data Center Services ongoing and FY19 efforts. This team:
- Supports 58 UNH/USNH applications and monitors, patches, and upgrades 325 servers
- Patches 207 Linux servers, and 118 Windows servers monthly
- Worked on three new application implementations and eight major application upgrades. For reference, a typical new implementation takes about nine months and an upgrade 4-8 months.
- Securely moves data to the cloud vendors, banks, the federal and state governments, and other institutions, as needed. This year, IT established 25 new data file transfers.
- The hardware and software technology is continually changing in the IT world. IT began replacing server blades with newer technology and purchased new technology in its storage stack, which will be implemented in the next year, to meet the demands of growing services. IT also replaced physical load balancers with virtual load balancers.
- Manages 600 TB of data. In FY19, IT moved 135 TB of reduced backup data to a new backup environment with a total data reduction of 62%