Lean at UNH 2018-2019

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Photo by Jeremy Gasowski, UNH CPA

Lean at UNH is about improving processes to better serve the University community, and to inspire and facilitate employee innovation on how best to add value while stretching UNH dollars. There are three cornerstones of Lean at UNH; Strategic Partnering, Pathways, and Outreach.

In 2019, the Project Management Office partnered on 24 Lean project engagements with teams from the Paul College, Institute for Health Policy and Practice (IHPP), UNH Library, UNH Housing, USNH Procurement, UNH Graduate School, UNH Manchester, UNH Financial Aid and UNH IT. 

The Lean Pathways program is designed to educate UNH personnel on the value and use of Lean and consists of four courses: Introduction to Lean (Awareness Training); Yellow Belt Certification Training (Application of Lean methodology); Green Belt Certification Training (Lean Facilitator Training); and Lean for Leaders. Since 2015, the PMO trained and certified 850 employees across USNH on Intro to Lean (594 at UNH); 285 Lean Yellow Belt (207 at UNH); 44 Lean Green Belt Certifications (34 at UNH); an additional 18 Lean Green Belt Trainees (14 at UNH); Six Lean Black Belt Certifications (5 at UNH). 

Training numbers for 2019:

  • Intro to Lean = 123 trained; 111 at UNH.
  • Yellow Belt = 73 trained; 49 at UNH.
  • Green Belt = 18 trained, 11 certified. 8 at UNH.
  • Black Belt = 0 trained.
  • Lean for Leaders: Sponsors = 6 trained at Plymouth State University.

Lean projects are initiated in several different ways by university departments and in partnership with the PMO.  These include engagement through Lean Yellow Belt Certification training which is held throughout the year; partnership engagements; and strategic alignment.  In 2019 sixteen projects were initiated through Lean Yellow Belt Certification training and ranged from Graduate School Recruitment Management to Event Planning to Onboarding and Offboarding Employees to Student Orientation to Study Abroad to Financial Clearance. Each project crosses multiple departments and engaged subject matter experts both in current state analysis and future design solutions.