Academic Software Applications

UNH IT Academic Technology along with various departments has purchased several software packages for use by the entire campus. These applications are being used by faculty and students to enhance existing courses through the use of computer technology.

Academic Web Application Hosting

UNH Academic Technology hosts web applications which aid in coursework and facilitate other academic persuits. This service is offered by UNH AT to the academic community.

Access Management

Access Management at UNH provides the services needed to request, add, approve, change, or remove access to UNH resources.

Advancement Information Services

Advancement Information Services refers to the software applications available to input, access, and produce reports for UNH alumni, parents, donors, and more.

Antivirus

Antivirus software helps keep your workstation or server healthy and safe to use. Protect your data and your accounts from intrusion and yourself from frustration by using the latest antivirus programs made available to you from UNH IT

Audiovisual Special Events

Audiovisual Services provides production for events of all sizes and scopes. Our work ranges from providing sound for the Traditional Jazz Series to sound and projection for academic symposia to transforming a large venue using sound, lighting and projection for an elegant gala dinner.

Audiovisual Support

Our AV call center staff provide real-time assistance with any and all classroom concerns or questions.

Audiovisual System Design & Consultation

Our professional staff will work with you to plan and design an effective audio/visual system for your facility.

Authentication Services

A variety of authentication strategies, including single sign-on (SSO) capabilities, multifactor authentication, and directory services are available to meet the wide range of authentication needs across the University’s diverse population.

Automated Call Distribution (ACD)

Telecommunications provides Automated Call Distribution (ACD) which allows calls coming in to a department telephone number to be distributed among a designated pool of telephones, allowing multiple staff to handle the incoming call volume.

Banner Advancement

Banner Advancement is enterprise software supporting the creation and maintenance of data relating to alumni, friends, and donors.

Banner Advancement Document Retention

Banner Document Retention improves efficiency and compliance with integrated document disposition. BDR helps to identify and purge expired documents and related metadata. It will be used to articulate retention policies based on Banner data and metadata. BDR will reduce errors and overhead from manual file purge processes along with be able to manage the document lifecycle and legal risks.

Banner Advancement Workflow

Banner Workflow is workflow management software which helps facilitate the flow of information, approvals, and notifications based on specific business events.

Banner Finance

Banner Finance is an administrative application that supports the financial reporting needs of USNH.

Banner Finance Document Retention

Banner Document Retention improves efficiency and compliance with integrated document disposition. BDR helps to identify and purge expired documents and related metadata. It will be used to articulate retention policies based on Banner data and metadata. BDR will reduce errors and overhead from manual file purge processes along with be able to manage the document lifecycle and legal risks.

Banner Finance Workflow

Banner Workflow is workflow management software which helps facilitate the flow of information, approvals, and notifications based on specific business events.

Banner HR Document Retention

Banner Document Retention improves efficiency and compliance with integrated document disposition. BDR helps to identify and purge expired documents and related metadata. It will be used to articulate retention policies based on Banner data and metadata. BDR will reduce errors and overhead from manual file purge processes along with be able to manage the document lifecycle and legal risks.

Banner HR Workflow

Banner Workflow is workflow management software which helps facilitate the flow of information, approvals, and notifications based on specific business events.

Banner HR/Payroll

Administrative application software that supports all aspects of hiring, compensation, benefits, and position budgeting for all USNH employees.

Banner Self Service (Webcat)

Banner Self Service (Webcat) is self-service, administrative software enabling users to view, and in some cases update, administrative data. 

Banner Student

The Banner Student Information System (SIS) is enterprise administrative software supporting the creation and maintenance of student-related data.

Banner Student Document Retention

Banner Document Retention improves efficiency and compliance with integrated document disposition. BDR helps to identify and purge expired documents and related metadata. It will be used to articulate retention policies based on Banner data and metadata. BDR will reduce errors and overhead from manual file purge processes along with be able to manage the document lifecycle and legal risks.

Banner Student Workflow

Banner Workflow is workflow management software which helps facilitate the flow of information, approvals, and notifications based on specific business events.

Business Process Automation

Business process automation provides the tools needed to better support your operation and service your clients.

Call Forwarding to Mobile

Telecommunications provides Extension to Cellular (EC500) solution which offers the freedom to work anywhere, anytime, using your cell phone. With EC500, calls to your office number are extended to your cell phone, allowing you to choose to receive work-related calls on your cell phone.

Central Printing Servers

Central Printing Servers are available to staff and faculty to provide centralized printing queues that are easily accessible while on campus or on the VPN. Printers can be added to a Windows machine quickly and efficiently.

Chat

Chat support for UNH Information Technology questions.

Cloud Storage and File Sharing

Box @ UNH is a service which enables you to store, collaborate and share information. Box @ UNH uses the Box.com platform; a cloud-based solution that can be accessed through any device: desktop, laptop, phone or tablet.

Communications Planning

Providing communication and marketing services to IT Departments and delivering UNH IT news to our customers.

Community Mailing Lists

UNH IT maintains a mailing list server to support the creation of opt-in community mailing lists.  Mailing lists at UNH are managed using Mailman, a popular open-source electronic Mailing List Management (MLM) program with an easy to use web interface. Any member of the UNH community may sponsor the creation of such a list. Learn more about Mailman by vising the Mailman home page.  

Computer Clusters

The UNH Student Computing Labs/Clusters provide Macintosh, Windows, and Linux computer systems free for use by all UNH faculty, staff, and students.

Computer Lab Management and Consulting

The Academic Computing Systems staff will provide consulting services on an hourly basis to install operating systems or software, configure equipment, or troubleshoot and repair software problems in computer labs.

Computer Repair

Computer Repair Services provides computer hardware and software repair for UNH faculty, staff, and students.

Computer Store

Authorized reseller of Apple and Dell computers, electronic devices, printers, software, printer cartridges, headphones, cameras, laptop bags and backpacks, and more.

Consulting: Public Safety Video Cameras

Video cameras that are installed at the University of New Hampshire for safety and law enforcement purposes and video data from such cameras must comply with the Public Safety Video Camera System (PSVCS) standard. The standard applies to all University campuses and off-campus properties as well as all departments and individuals. New camera installations must comply with the standard; existing cameras and installations are required to migrate to the standard when upgraded, or sooner if otherwise appropriate.

Course Software Installation

Academic Technology staff install and maintain all of the software for the public Student Computing Clusters, Hands-on Classrooms, and SuperTEC classrooms as well as various department-owned labs that we manage. In addition to actually installing requested programs, we also will consult with faculty members trying to select the best software for use in their courses.

Customer Relationship Management

The Customer Relationship Management service (CRM) enables UNH to manage its interactions with current and future customers.

Data Center Hosting

The Data Center offers a fully alarmed, generator-backed, and secure hosting service for servers, storage systems and other hardware that require either high availability or security.

Data Security Scanning Software

Identity Finder (IDF) is an application used to scan for secure data.

Data Visualization

Tableau is data visualization software that lets you easily connect to data and use it to create interactive, sharable dashboards. UNH has have two types of clients who use Tableau: those who develop data visualizations and those who interact with data visualizations that developers create. For more information about Tableau at UNH, please see https://www.unh.edu/it/enterprise-information-management/tableau-at-unh.

Desktop Consulting

Through Service Level Agreements, UNH departments can leverage UNH IT Desktop Consulting support, gaining access to the collective knowledge of UNH IT staff and best practices. Consultants provide localized services to meet the needs of clients in accordance with UNH IT standards. This approach ensures compliance with security standards and technology trends and provides visibility into new UNH IT initiatives. 

Digital Signage

UNH TV hosts a series of display devices across the UNH Durham and Manchester campuses, designed to display informational content including digital posters, movies, social media, and emergency alerts via a single central portal.

Disaster Recovery Planning

Preparing for and responding to events that disrupt services is key to maintaining reliable service quality and availability. UNH IT Security can provide guidance and materials to assist you in developing your department's disaster and business continuity plans.

Document Management for Financial Information

Document management solutions enable the campuses to be less reliant on paper, and help streamline business processes. Much of this service consists of project related initiatives to support student and administrative departments. However, some of this service is on-going in nature (maintenance).

Document Management for HR Information

Document management solutions enable the campuses to be less reliant on paper, and help streamline business processes. Much of this service consists of project related initiatives to support student and administrative departments. However, some of this service is on-going in nature (maintenance).

Document Management for Non-Banner Information

Non-Banner document management solutions enable the campuses to be less reliant on paper, and help streamline business processes. Much of this service consists of project related initiatives to support student and administrative departments.

Document Management for Student Information

Document management solutions enable the campuses to be less reliant on paper, and help streamline business processes. Much of this service consists of project related initiatives to support student and administrative departments. However, some of this service is on-going in nature (maintenance).

Electronics Disposal

The UNH IT Safe Electronic Equipment Disposal (SEED) program provides for the disposal of UNH-owned surplus electronic equipment.

Employee Self Service (WISE)

The Web Information System for Employees (WISE) is a self-service web application showing everything that pertains to an employee's status.

Enterprise Application Hosting

Application hosting of various Enterprise Applications in support of the UNH Business, student and faculty community.

Enterprise Encryption Services

UNH offers Sophos SafeGuard Encryption which is an IT managed enterprise encryption solution for the following operating systems: Microsoft Windows, Mac OS, and Linux. There is no cost to encrypt computers for UNH/USNH employees.

Exam Scanning

The Exam Scanning service includes new functionality and is be accomplished entirely in house; everything from the printing of materials to the actual scanning occurs at UNH. All results from the exams can be posted quickly and securely to both Blackboard and Canvas, and is accessible by faculty and teaching assistants with proper credentials. The new service provides faculty with secure, comprehensive, and easy to access statistical analysis. Output formats include PDF, digital copies of student response sheets, and an Excel file output.

Faculty/Staff Email

Exchange is a collaboration and messaging platform offering email, calendaring, and address book access.

FAMIS

FAMIS is enterprise administrative software supporting the creation and maintenance of Facilities and Asset data.

FAMIS Self Service

FAMIS Self-Service enables faculty, staff, and students to enter non-emergency facilities and key service requests, as well as view the status of existing requests.

File Sharing and Storage

UNH File Sharing provides file storage for individuals and workgroups.

File Transfer Services

File Transfer Services (FTS) provides the transfer of enterprise production data to and from known vendors or USNH deparments.

Firewall Services

Telecommunications and Network Services operate and manage department level firewalls to control the incoming and outgoing network traffic.

Hands-On Classrooms

UNH Academic Technology Audiovisual Services Department maintains classroom-sized computer facilities in Hewitt Hall, Kingsbury Hall, and the Memorial Union Building for demonstrations or hands-on computer training for academic classes.

In Person Support

The Academic Technology Support Center (ATSC) is a walk-in service desk for Faculty and Students.

Information Security Training

UNH Information Security Services offers Information and Computer Security Training for new and existing university employees.

Instructional Design

The Instructional Design & Development (IDD) teamis committed to helping UNH faculty enhance the quality of their teaching and support the effective use of instructional technology in their courses.

ITSM Applications

The ITSM Applications team provides customer-facing tools that other departments and colleges can use to support their customers.

ITSM Process Management

IT Service Management is comprised of multiple processes, including Change Management and Problem Management.  To learn more about these ITSM processes, use the buttons to the right.

Job Scheduling

This service focuses on production job scheduling and monitoring, mainly through AppMan, and supports ECG and administrative departments.

Lecture Capture

Lecture capture is an umbrella term describing any technology that lets instructors digitally record their lectures (using audio and/or video, screen capture, or PowerPoint slides) and make those recordings available to students. UNH-IT Academic Technology provides all UNH, UNH-Manchester and UNH-Law faculty a variety of options for Lecture Capture - recording right from your own computer, in a classroom, or at the Distance Learning Studio using the Tegrity Lecture Capture Platform.

Mobile Application Development

The Web & Mobile Development group creates application software for handheld devices.

Network Consulting and Design

Telecomunications and Network Services provides custom design and management services, creating private secure sub-networks within the UNH network for several UNH departments.

Other Information Services

Please select a Non-Banner Information Service.

Parent Billing and Payment

The Parent Portal Billing and Payments service is a self service application enabling student-authorized users to view biling account information, bills, and make payments.

Parent Billing and Payment Administration

The Parent Portal Billing and Payment Administrative tool (PPAT) is administrative software used to manage business rules for the Parent Portal Billing and Payment service. This service is not the customer-facing side of Parent Portal.

Parker Media Lab

The Parker Media Lab and Multimedia Center support the instruction and research needs of UNH's faculty and students by providing facilities, collections and expertise for researching, viewing and producing a wide range of media.

Password Management

The Password Self Service Application provides tools for managing IT account passwords.

Personal Web Pages

myPages is a free website building tool available to students, faculty, and staff at the University of New Hampshire.

Phone

Phone support for UNH Information Technology questions.

Process Improvement

By examining a process with the objective of creating efficiencies that optimize the customer's value and experience, the organization will gain speed of delivery and reduce risks to quality, thereby improving customer satisfaction.

Project and Portfolio Management Software

TeamDynamix (TDx) is UNH's official project and portfolio management tool.

Project Management

Select a Project Management service.

Project Management Consultation

The Project Management Office provides various services to assist USNH departments in providing effective process, portfolio, and project management.

Project Management Training: Boot Camp

The Project Management Office is piloting an introductory training class for "newly minted Project Managers" as well as experienced Project Managers that are new to UNH.

Project Management Training: Jump Start

The Project Management Office is a resource to support and mentor project managers during the Initiation and Planning Phases of a project, with the goal of improving project outcomes while advancing project management competency.

Public Printing

The printers in the Clusters, Libraries, and elsewhere on campus are available for anyone who would like to use them.

Rich Media Consultation

Rich Media consultation is available to help faculty assign rich media projects and use media as a part of their teaching. Media & Collaboration Services also supports student use and creation for both academic and personal use. We're happy to discuss the pedagogy behind your use of media and how to successfully work it into your course without it feeling tacked on.

Security Review for Computer Incidents

UNH Information Security is available to assist in responding to and investigating incidents related to misuse or abuse of UNH IT resources.

Self Service for Advancement Officers

Banner Self Service (Webcat) is self-service, administrative software enabling users to view, and in some cases update, administrative data. Advancement Officers can manage contact information with this service.

SharePoint

Microsoft SharePoint is a web application that facilitates collaboration and information sharing between users.

Storage Access Management

Kumo allows users mount Box @ UNH accounts and UNH fileshares as mapped drives, just like a C: drive. Kumo brings together the security and benefits of Box @ UNH with the convenience of a mapped drive.

Streaming Media Hosting

Kaltura can be used to stream audio/video to your students, and have them upload their own streaming audio and video, all within myCourses.

Student Email

WildcatsMail is the student email system, provided by Microsoft as part of their Office 365 system.

Student Response System

Student Response Systems provide real-time polling capabilities in the classroom via dedicated "clicker" hardware, the use of mobile devices, or a web application.

Submit a Question

Submit a question online and receive a response within one business day.

Telephone and Data Cable Design/Installation

Telecommunications provides installation of structured phone and data cabling by experienced and certified installers. Services provided can range from adding a single data outlet to complete building renovations.

Telephone Directory Services

Campus operators and a automated voice recognition directory are available to direct phone calls at the University.

Vendor Technology Security Review

Technology Vendors who may be contracted to provide IT services to The University System of New Hampshire or USNH institutions must demonstrate compliance with applicable USNH IT and/or regulatory standards by responding in writing to the Security Review Questionnaire.

Video / Rich Media Equipment Rental

The Parker Media Lab provides all of the equipment needed to produce anything from the most basic audio and video tasks to advanced rich media projects.

Video Chat and Messaging

Skype for Business allows instantaneous communication that doesn’t get lost in the clutter of a mailbox.

Virtual Desktops (VDI)

Desktop virtualization is software technology that separates the desktop environment and associated application software from the physical client device that is used to access it.

Virtual Private Network (VPN)

Virtual Private Networks allow authorized users to access secure university networks from non-secure networks.

Virtual Server Hosting (VMware)

UNH IT offers VMware-based server hosting to the UNH Community as part of our efforts to improve our computing environment and encourage environmental responsibility through efficient and effective use of resources.

Voicemail

Telecommunications provides a 24-hour universally accessible voice messaging service for all UNH telephones. It allows callers to leave messages when you are unable to a take call or away from your phone.

Web Conferencing

Web conference tools allow faculty to connect online with their students using web-based tools and does not require anyone to be in a specific location to use.

Web Hosting

Website Hosting is provided and managed for Web and Mobile development clients through partnerships with Academic Computing Services.

Web Site Development and Design

Web and Application Development and Design services include Drupal development, information architecture, and systems integration.

Web Surveying

UNH has licensed the Qualtrics Survey Research Suite, a Web-based survey and data analysis service. This license provides the UNH community with a set of powerful online survey and research tools, and allows an unlimited number of surveys and survey responses annually. Our license also includes Offline Survey capabilities for use with tablet or smartphone devices. All UNH students, faculty, and staff are permitted to use the service for coursework, research, and all other University-related business.

Web Updates and Database Management

The Web and Mobile Development team has annual Service Level Agreement (SLA) maintenance contracts to assist you with updating your website and managing your database.

WebIntelligence Advancement Reporting

The WebIntelligence Advancement Reporting system, also known as WebI, is an enterprise application supporting reporting and analysis of data from the Banner Advancement system.

WebIntelligence FAMIS Reporting

The WebIntelligence FAMIS Reporting system, also known as WebI, is an enterprise application supporting reporting and analysis of financial data from the UNH FAMIS system.

WebIntelligence Financial Reporting

The WebIntelligence Financial Reporting system, also known as WebI, is an enterprise application supporting reporting and analysis of financial data from the Banner Finance system.

WebIntelligence Human Resources Reporting

The WebIntelligence Human Resources system, also known as WebI, is an enterprise application supporting reporting and analysis of human resources and personnel data from the Banner HR system.

WebIntelligence InfoEd Reporting

The WebIntelligence (WebI) InfoEd Reporting system is an enterprise application supporting reporting and analysis of proposal and grant data from the InfoEd system. Reporting is provided via the WebIntelligence reporting tool which provides web-based, self-service access to reports and data for the following types of information:

WebIntelligence ITSM Reporting

WebIntelligence (WebI) UNH ITSM Reporting is an enterprise application supporting reporting and analysis of data from the UNH ITSM Application, Remedy.

WebIntelligence Student Reporting

The WebIntelligence Student Reporting system, also known as WebI, is an enterprise application supporting reporting and analysis of student data from the UNH Banner Student system.

Website Certificates

In partnership with InCommon, UNH IT offers unlimited security certificates at no cost to websites affiliated with UNH, USNH, UNH Manchester, Granite State College, and UNH Law.   Benefits of getting certificates through UNH IT and InCommon include:

Wide Area Network Services (NetworkNH)

NetworkNH designs and operates regional internet and inter-campus longhaul data networks.

Windows Configuration Management

Configuration Manager is a management tool that allows you to focus on your work rather than on keeping your computer up to date and virus free.

Wireless Network

The UNH-Secure wireless network provides the peace-of-mind security of a wired network with the mobility of wireless.