Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Friday, February 7, 2020 - 8:14am

 Resolved on Thursday, February 6, 2020 - 1:53pm

Service have been restored.


 Posted on Thursday, February 6, 2020 - 11:09am

Users at the Durham Fire Department have reported wired and wireless access is unavailable. UNH system administrators are aware and are monitoring the issue. We will report updates as we receive them.

Resolved, Friday, February 7, 2020 - 7:43am

 Resolved on Thursday, February 6, 2020 - 1:18pm

WISE is now also available at wise.USNH.edu in addition to the URLs mentioned, below.

 


 Resolved on Thursday, February 6, 2020 - 10:30am

WISE is now available at wise.unh.edu or through the USNH Gateway at usnhgateway.org.

 


 Posted on Thursday, February 6, 2020 - 8:38am

WISE is currently unavailable. System administrators are aware of the issue and are working to resolve it.

Monday, February 17, 2020 - 8:17am

 Posted on Wednesday, February 5, 2020 - 4:14pm

There will be a scheduled maintenance period for CeCredential Trust and Paradigm services on Saturday, February 15th, 2020 from 9:00am Eastern Standard Time (EST).  During this 8-hour maintenance window, all CeCredential Trust, CeDiploma Trust and Paradigm Web Services and websites (including the CeDiploma Validation Services) may experience outages as we update our systems.

Resolved, Monday, February 3, 2020 - 11:46am

 Posted on Monday, February 3, 2020 - 11:45am

Microsoft has reported that this issue has been resolved.

If you experience any issues connecting to MS Teams, please contact the UNH IT Service Desk at 603-862-4242.

 


 Posted on Monday, February 3, 2020 - 10:14am

Microsoft has issued an alert noting that some users may be unable to access Microsoft Teams. Microsoft notes that this issue started at 8:15AM on Monday, 2/3.

UNH system administrators are monitoring the issue. We will provide updates as we receive them.

Resolved, Monday, January 27, 2020 - 8:46am

On Sunday, 1/26, from 8:25AM to 10:48AM and 1:00PM to 1:20PM, the following applications were unavailable: 

  • All USNH Password Self Service applications 
  • Accounts Management System
  • CAMP/ID Lookup
  • UNH Parent Portal account creation, password/email changes

System adminstrators have resolved the issue.

Monday, January 27, 2020 - 8:38am

 Posted on Monday, January 27, 2020 - 8:34am

 

The mainenance window for this work was extended on Saturday to approximately midnight. 

 


 Updated on Thursday, January 23, 2020 - 8:52am

The maintenance window for this work has been extended and will be performed on Saturday, 1/25, from 6:00 AM - 4:00 PM.

 


 Posted on Tuesday, January 21, 2020 - 2:39pm

On Saturday, 1/25, from 6:00 AM – 2:00 PM, the following systems will be offline for system maintenance:

  • All USNH Password Self Service applications 
  • Accounts Management System
  • CAMP/ID Lookup
  • UNH Parent Portal - no new accounts, no password or email changes
    • Note: all other Parent Portal functionality will be unaffected
Resolved, Wednesday, January 15, 2020 - 8:33am


 Resolved on Wednesday, January 15, 2020 - 8:33am

 

Users of the UNH wireless network were unable to connect to the internet this morning. System administrators have resolved the issue.

Wednesday, January 15, 2020 - 8:28am

 Posted on Monday, January 13, 2020 - 3:12pm

Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from approximately 4:30-7:30 AM on Wednesday, January 15, for a Banner upgrade. 

Resolved, Tuesday, January 7, 2020 - 8:25am

 Resolved on Tuesday, January 7, 2020 - 8:23am

This issue was resolved at approximately 4:30PM on Mon. 1/6.

 


 Posted on Monday, January 6, 2020 - 2:54pm

The Password Self Service application is currently experiencing performance issues. System administrators are aware of the issue and are working to resolve it.

Tuesday, December 24, 2019 - 12:03pm

 Posted on Monday, December 23, 2019 - 11:20am

The Service Desk has received reports from users of errors when trying to log in to Webcat, WISE, and various Banner applications. System Administrators are investigating the issues.


 Updated on Monday, December 23, 2019 - 4:06pm

System Administrators are still monitoring the issues, however, most Services appear to be functioning properly at this time.


 Updated on Tuesday, December 24, 2019 - 9:57am

The Service Desk continues to get reports of intermittent log in errors. System Administrators are working to resolve the issue. The intermittent log in issues reported this morning were residual from Monday, Dec. 23.


 Resolved on Tuesday, December 24, 2019 - 11:55am

Services have been restored. System Administrators are working with the vendor to investigate the root cause of these issues.

Resolved, Wednesday, December 18, 2019 - 10:13am

 Posted on Wednesday, December 18, 2019 - 10:08am

This past Sunday, 12/15, networked resources experienced connectivity issues from approximately 11:30AM - 4:00PM. System administrators have resolved the issue.

Friday, December 20, 2019 - 8:32am

 Posted on Wednesday, December 18, 2019 - 8:41am

Banner Finance/HR, Workflow, Xtender, and WISE Self Service will be unavailable to users on Friday, 12/20, from 5:00AM - 7:30 AM.

Resolved, Wednesday, December 18, 2019 - 8:43am

 Posted on Wednesday, December 18, 2019 - 8:26am

The VPN is currently experiencing connection issues. Users have reported they are unable to connect or were kicked out of existing sessions. System administrators are aware of the issues and are working to resolve them.


 Resolved on Wednesday, December 18, 2019 - 8:42am

VPN Services have been restored.

Monday, December 16, 2019 - 8:18am

 Posted on Friday, December 13, 2019 - 3:40pm

Banner Finance/HR will be unavailable from 6:00 AM to 7:00 AM on Monday, December 16, for calendar year end adjustments.

Resolved, Monday, December 9, 2019 - 11:33am

 Resolved on Monday, December 9, 2019 - 11:31am

SharePoint's indexing has completed. Performance issues should be resolved. If you are still experiencing slowness issues, please close and restart your browser.

 


 Posted on Monday, December 9, 2019 - 9:06am

SharePoint is currently indexing all SharePoint content for searching. This process is causing slowness for users attempting to switch sites within share.unh.edu. Once the process is completed, services should return to normal.

Resolved, Friday, December 6, 2019 - 1:01pm

 Resolved on Friday, December 6, 2019 - 12:59pm

At approximately 12:45PM, there was a brief loss of connectivity to various networked resources. The issue has been resolved.

Resolved, Friday, December 6, 2019 - 12:44pm

 Resolved on Thursday, December 5, 2019 - 2:40pm

Services to Webcat and WISE have been restored. We apologize for any inconvenience. If you continue to have issues accessing either of these services, please contact the IT Service Desk at 603-862-4242.

 Updated on Thursday, December 5, 2019 - 2:17pm

Please try to access Webcat at this time.


 Updated on Thursday, December 5, 2019 - 1:15pm

System administrators continue to work to resolve issues accessing Webcat and WISE. We will post here as information is available.


 Posted on Thursday, December 5, 2019 - 12:05pm

Some users are currently experiencing issues logging into WISE and Webcat. System administrators are aware of the issue and are working to resolve it.

Resolved, Tuesday, December 3, 2019 - 4:51pm

 Posted on Tuesday, December 3, 2019 - 4:32pm

Box has reported a service outage preventing users from accessing Box Services. UNH system administrators are monitoring updates from Box on the issue.


 Resolved on Tuesday, December 3, 2019 - 4:48pm

Box has issued the following statement: "Our teams have validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact."

Resolved, Thursday, December 5, 2019 - 9:03am

 Resolved on Thursday, December 5, 2019 - 8:58am

Gaming consoles are currently able to access the UNH wireless network. System administrators are investigating the cause of the recent interruptions.

 

 Posted on Wednesday, December 4, 2019 - 9:42am

Some users have reported issues with gaming consoles connecting to the UNH wireless network. System administrators are aware of the issue and are working to resolve it.

 


 Resolved on Monday, December 2, 2019 - 3:39pm

This issue has been resolved.

 


 Posted on Monday, December 2, 2019 - 12:27pm

The UNH Wireless Network is experiencing connectivity problems with some gaming consoles. System administrators are aware of the issue and are working to resolve it.

Resolved, Friday, November 22, 2019 - 8:32am

 Posted on Friday, November 22, 2019 - 8:30am

At 5:56 PM on Thurs. 11/21, there was a disruption in network services between Durham, NH and Concord, NH.  Wide Area Network administrators discovered a fiber cut and opened a ticket with their vendor.

All services are currently operational.