Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

New, Thursday, March 25, 2021 - 10:40am

Starting on Thursday, April 8 at 11:30 pm through Saturday, April 10 at 11:30 pm, Microsoft will be performing updates that will affect access to your files on OneDrive, OneNote, SharePoint, and Teams.    

During the updates, files will be read-only on Microsoft OneDrive, SharePoint, and Teams. Microsoft recommends that you do not use OneNote during the update. You will still be able to use chat and video meetings in Teams. Email and Calendar are not impacted.     

Follow these instructions to work on your files during the updates.   

If you have questions, refer to this FAQ contact the Help Desk at 603-862-4242, or visit this page for other help options.   

Monday, October 12, 2020 - 8:57am

System status information, including system interruptions and planned maintenance, can now be found at:

https://status.usnh.edu/

Subscribe to emailed updates at https://status.usnh.edu/subscribe.

 

New, Wednesday, September 16, 2020 - 1:56pm

Message: BANNER Student, Webcat, WEBROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable for UNH and GSC users from 4 am to approximately 5 pm on Sunday, September 20th, for Banner/Xtenderupgrades. 

Tuesday, August 18, 2020 - 11:45am

 Posted on Wednesday, August 12, 2020 - 10:41am

On Sunday, August 16, from 6:00AM-8:00AM Wide Area Network administrators will be upgrading firmware on one of the internet routers located on the Durham campus. The work will briefly disrupt service to the following sites/services:

  • CCSNH Chancellors office
  • VPN services for the UNH Durham Campus
  • IPV6

Internet service for these sites will switch over to redundant links with only a brief interruption.

Monday, July 27, 2020 - 8:28am

 Posted on Wednesday, July 22, 2020 - 8:08am

Banner Student, Webcat, Parent Portal, Workflow for Student, Xtender for Student, and Webcat Lite will be unavailable from 6:00am until approx 12:30pm on Sat, July 25, for a Banner upgrade.

Wednesday, June 24, 2020 - 10:45am

 Posted on Thursday, June 18, 2020 - 8:23am

Servers providing applications to the computer cluster computers will undergo an update on Tuesday, June 23. This will result in approximately one hour of downtime sometime between 9:00 AM – 1:00 PM. During this time, applications will not launch on windows systems in the computer clusters and remote desktop service. Applications launched prior to the downtime will continue to run. 

Monday, June 22, 2020 - 8:15am

 Posted on Wednesday, June 17, 2020 - 1:41pm

Network maintenance has been scheduled for Keene State College on Saturday, 6/20, from 8:00-10:00AM. There is no expected downtime during the maintenance window.

Thursday, June 11, 2020 - 8:52am

 Posted on Wednesday, June 10, 2020 - 4:57pm

Banner Finance/HR (BPRD) will be unavailable from 6:00 AM - 7:00 AM on Thursday, 6/11, for scheduled maintenance. 

Thursday, May 28, 2020 - 8:09am

 Posted on Wednesday, May 27, 2020 - 10:22am

The Banner production environments for Finance/HR, UNH and GSC Student will be unavailable due to system maintenance on Thursday, May 28, from 5:00AM to 7:30AM.

Monday, June 1, 2020 - 8:16am

 Posted on Tuesday, May 26, 2020 - 8:11am

Wide area network maintenance has been scheduled for Sunday, 5/31, from 6:00AM-9:00AM.

The maintenance will briefly disrupt service to the following sites:

  • CCSNH Chancellor's Office
  • VPN services for the UNH Durham Campus
  • IPv6

Internet service for these sites will switch over to redundant links with only a brief interruption.

Friday, May 8, 2020 - 8:15am

 Posted on Wednesday, May 6, 2020 - 10:22am

Maintenance has been scheduled for UNH Tableau on Thursday, 5/7, from 5:00PM - 10:00PM. Tableau will be unavailable during the maintenance window.

Monday, May 11, 2020 - 8:28am

 Posted on Tuesday, May 5, 2020 - 8:17am

Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from approximately 5:00AM until 11:30AM on Saturday, May 9, for a Banner upgrade.

Monday, May 4, 2020 - 8:48am

 Posted on Friday, May 1, 2020 - 1:00pm

Maintenance has been scheduled for Banner Finance/HR (BPRD) and WISE from 8:00 AM – 10:00 AM on Sunday, 5/3.

There will be no downtime during the maintenance window.

Monday, April 20, 2020 - 8:20am

 Posted on Monday, April 13, 2020 - 8:44am

Maintenance has been scheduled for WebIntelligence from 6:00 AM on Saturday, 4/18, through 6:00 PM on Sunday, 4/19. WebI will be unavailable for use during the maintenance window.

Thursday, April 9, 2020 - 8:05am

 Posted on Wednesday, April 8, 2020 - 3:30pm

Maintenance has been scheduled for Banner Finance/HR (BPRD), including the Web Information System for Employees (WISE), on Thursday, 4/9, from 6:00 AM-8:00 AM. During the maintenance window, there may be minimal downtime.

Thursday, April 2, 2020 - 9:37am

 Posted on Thursday, March 26, 2020 - 8:21am

On Friday, 3/27, UNH will be changing email filtering services for Office365 email. As this change is being made to replace existing functionality, there should be no impact or perceptible change for users.

If you notice any email delivery issues, please submit a support request at: https://td.unh.edu/TDClient/Requests/ServiceDet?ID=108

Thursday, April 2, 2020 - 9:37am

 Posted on Thursday, March 19, 2020 - 1:32pm

Information on VPN updates related to remote work directives can be found at https://td.unh.edu/TDClient/KB/ArticleDet?ID=2190

Monday, March 23, 2020 - 8:24am

 Posted on Wednesday, March 18, 2020 - 11:00am

There will be a scheduled maintenance period for CeCredential Trust and Paradigm services on Saturday, March 21, 2020 from 9:00am Eastern Standard Time (EST).  During this 5-hour maintenance window, all CeCredential Trust, CeDiploma Trust and Paradigm Web Services and websites (including the CeDiploma Validation Services) may experience outages as we update our systems.

Monday, March 16, 2020 - 7:41am

 Posted on Wednesday, March 11, 2020 - 7:30am

BANNER Student, Webcat, WEBROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 6am until approximately 12:30pm on Sunday, March 15th, for a Banner upgrade.

Monday, March 2, 2020 - 8:22am

 Posted on Tuesday, February 25, 2020 - 8:38am

On Sunday, March 1, NetworkNH will be replacing two of our core internet switches on the UNH Durham Campus. Work will start at 6:00AM; the team plans to have work completed by 7:30AM. Internet services will be disrupted for brief periods during the work window. Most disruptions will be minimized as service will move over to secondary links. The work plan is designed to hold disruptions to a minimum.

The full work window for this event will be 6:00AM - 12:00PM to allow for testing and debugging of any issues that could arise from the replacement.

Partners that will experience disruption while the first switch is replaced at 6:00AM are:

  • Crotched Mountain Foundation
  • Burleigh Farm
  • Mast Road - Cooperative ext
  • Police Standards and training
  • Oyster River
  • GSC-Dolloff Center
  • CCSNH- Rochester
  • CCSNH-Chancellors Office