Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Friday, March 31, 2017 - 1:21pm

 Resolved on Friday, March 31, 2017 - 1:20pm

System administrators have resolved this issue.

 


 Posted on Friday, March 31, 2017 - 12:37pm

Some users are currently unable to connect to the UNH Secure wireless network.

System administrators are aware of the issue and are working to resolve it. 

Thursday, March 30, 2017 - 4:49pm

 Posted on Tuesday, March 28, 2017 - 2:41pm

Access to multiple networked resources, including various applications and websites, was briefly impacted this afternoon. System administrators are aware of the issue.

If you experienced a loss of connectivity to an application or website, please try to access the resource again. If you are unable to connect, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Thursday, March 30, 2017 - 4:49pm

 Resolved on Thursday, March 23, 2017 - 4:09pm

The vendor has resolved the issue and deferred email should be received in the next few hours. However, anyone who received an email rejection from Comcast will need to resend their email.

 


 Posted on Thursday, March 23, 2017 - 10:11am

Some users have reported they are not receiving some emails, especially scanned documents from Conway computers. Administrators are aware of the situation and are working with the vendors for a resolution.

Resolved, Wednesday, March 22, 2017 - 10:59am

 Resolved on Wednesday, March 22, 2017 - 10:57am

The wide area network issue has been resolved and full functionality has been restored.

 


 Updated on Wednesday, March 22, 2017 - 9:10am

The cause of yesterday's wide area network outage was identified early this morning and work is being performed to restore full functionality. UNH Wide Area Network administrators are monitoring the situation. 


 Posted on Tuesday, March 21, 2017 - 4:56pm

There is currently a network outage in Boston impacting UNH's primary internet connection. UNH Wide Area Network administrators are investigating the issue.

As designed, UNH is using its secondary internet connection until the outage is resolved. During this time, users on the UNH campuses may experience slower internet connectivity.

Keene State College and Plymouth State University are also using their backup internet connections at this time. 

 

Resolved, Monday, March 13, 2017 - 5:09pm

 Resolved on Monday, March 13, 2017 - 5:08pm

Issues with WebI were resolved at approximately 4:20PM today. 

 

 

 


 Posted on Monday, March 13, 2017 - 3:31pm

WebIntelligence reporting is currently unavailable. System administrators are aware of the issue and are working to resolve it. Communications, including status updates, will be sent directly to the WebI community via email.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Thursday, March 9, 2017 - 11:53am

 Resolved on Thursday, March 9, 2017 - 11:47am

Some users briefly experienced login issues, error messages, or performance issues in several enterprise systems, including Banner, CAMP, and Webcat. System administrators have resolved the issue and are ensuring all systems are functioning normally. 

New, Friday, March 10, 2017 - 10:30am

 Posted on Wednesday, March 8, 2017 - 2:12pm

UNH IT has received reports of multiple copies of Signals: IT News being delivered to UNH faculty and staff. System administrators are aware of the issue and are working to resolve it.

New, Wednesday, March 8, 2017 - 10:37am

 Posted on Monday, March 6, 2017 - 9:09am

The Learn for Life website -  http://learnforlife.unh.edu - is currently experiencing problems. System administrators are aware of the issue and are working to resolve it.

Wednesday, March 8, 2017 - 10:00am

 Updated on Thursday, March 2, 2017 - 8:57am

 

This issue is still being investigated and addressed by system administrators. Please see the instructions below to reconnect to the VPN.


 Posted on Wednesday, March 1, 2017 - 1:04pm

Some users have reported being disconnected from the VPN and have found they are unable to reconnect.

If you are experiencing this issue, use the following steps:

  1. Right click on the Pulse Secure icon by your clock
  2. Select Open Pulse Secure
  3. Click the + (Add Connection) button
    • Name: UNH Connect VPN
    • Server URL: connect.vpn.unh.edu
  4. Click Add
  5. Log in

If you are unable to add a new connection, or would like assistance, please contact the UNH IT Service Desk at 603-862-4242.

Updated, Thursday, March 2, 2017 - 9:01am

 Updated on Tuesday, February 28, 2017 - 4:58pm

myCourses experienced a system-wide outage due to a large-scale networking issue with the web hosting company Amazon Web Services. This outage started on 2/28 at 12:45 EST and as of 4:15 EST most functionality has returned for users. Still impacted is the ability to upload files, including uploading to assignments. We will post another announcement when functionality has fully returned. We apologize for the limited access to myCourses caused by this outage.


 Updated on Tuesday, February 28, 2017 - 3:18pm

 

Additional cloud applications including Qualtrics, Tegrity, and Zoom cloud reporting are also experiencing issues related to the CWS outage.


 Posted on Tuesday, February 28, 2017 - 1:11pm

 MyCourses (Canvas) is currently experiencing an outage.

The Canvas vendor is currently investigating. Their DevOps team has determined that this is an AWS (Amazon Web Services) Outage. (AWS is currently experiencing what appears to be a large-scale networking issue that has impacted MyCanvas along with many other companies.) We will post updates as they become available to us.

Resolved, Wednesday, March 8, 2017 - 10:07am

 Resolved on Wednesday, February 1, 2017 - 9:00pm

This issue has been resolved. 

If you are having issues with Box Sync after the outage, please sign out of Box Sync and log back in. To log out: right click on the Box icon in your system tray or menu bar, go to Preferences, and log out. 


 Updated on Wednesday, February 1, 2017 - 3:37pm

The vendor of Box reports they have remediated the issues with the affected components. They continue to work to resolve outstanding processes, such as processing email notifications and indexing searching.

 


 Updated on Tuesday, January 31, 2017 - 4:12pm

The vendor of Box continues to investigate issues with affected components that are impacting some Box users. Box engineers are actively working to mitigate impact.

 


 Posted on Tuesday, January 31, 2017 - 2:08pm

Some users may see slow load times in the Box web application. System administrators are aware of the issue. An update from the vendor reports  they are aware of the situation and are working to resolve.

Resolved, Tuesday, January 10, 2017 - 3:57pm

 Resolved on Tuesday, January 10, 2017 - 3:56pm

System administrators have restored all impacted services to full functionality.


 Updated on Tuesday, January 10, 2017 - 3:39pm

Access to the UNH Secure wireless network has been restored to full functionality.

If you are still having issues accessing UNH Secure or any other IT resource, please contact the UNH IT Service Desk at 603-862-4242 for assistance.


 Updated on Tuesday, January 10, 2017 - 3:07pm

Multiple services have been restored to full functionality.

Some users are still experiencing issues connecting to the UNH Secure wireless network. System administrators are working to resolve this issue.


 Posted on Tuesday, January 10, 2017 - 1:41pm

Several UNH IT services are currently unavailable at various locations across campus, including UNH websites, voicemail and UNH Wifi. Impacted locations include Dimond Library, Memorial Union Building, and 1 Leavitt Lane.  System administrators are aware and working to resolve issues.

Monday, January 9, 2017 - 3:27pm

 Posted on Monday, January 9, 2017 - 8:43am

Some users have reported issues with ethernet (wired) network connectivity this morning.

If you are experiencing an issue connecting via ethernet, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Wednesday, December 21, 2016 - 3:58pm

 Resolved on Wednesday, December 21, 2016 - 3:56pm

This issue has been resolved. 

If you are having issues with Box Sync after the outage, please sign out of Box Sync and log back in. To log out: right click on the Box icon in your system tray or menu bar, go to Preferences, and log out. 

 


 Posted on Wednesday, December 21, 2016 - 2:50pm

UNH IT has been notified by Box that the Box system is currently unavailable. 

UNH IT is monitoring the situation and will provide updates on unh.edu/it/ as they become available. 

Resolved, Tuesday, December 20, 2016 - 3:38pm

 Resolved on Tuesday, December 20, 2016 - 3:37pm

This issue has been resolved.

 


 Posted on Tuesday, December 20, 2016 - 3:00pm

The Password Self Service Application, which is located on the UNH Accounts website and MyUNH/Blackboard, is currently unavailable. This application is used to reset forgotten passwords, change passwords, change security questions, and link up accounts. 

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242. 

Resolved, Monday, December 19, 2016 - 8:22am

 Resolved on Friday, December 16, 2016 - 5:23pm

This issue has been resolved. 

If you were given a workaround for accessing Box during this issue, please resume logging into Box using the current instructions on the unh.box.com login page.  

 


 Posted on Friday, December 16, 2016 - 4:19pm

Some UNH students are experiencing difficulty accessing Box and/or connecting to UNH Secure Wifi. 

If you are experiencing either of these issues, please contact the UNH IT Service Desk at 603-862-4242.

Updates will be provided on unh.edu/it as they become available. 

Resolved, Wednesday, December 14, 2016 - 1:33pm

 Posted on Wednesday, December 14, 2016 - 1:33pm

Some UNH websites were inaccessible from approximately 1:00PM to 1:30PM. System administrators have resolved the issue. 

Resolved, Wednesday, December 7, 2016 - 4:55pm

 Resolved on Wednesday, December 7, 2016 - 4:54pm

Box service was restored to full functionality at approximately 4:40PM.

 


 Posted on Wednesday, December 7, 2016 - 3:57pm

Some users are currently experiencing login or slowness issues with Box.

Administrators at Box are investigating the issue.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Tuesday, November 22, 2016 - 4:00pm

 Resolved on Tuesday, November 22, 2016 - 3:58pm 

UNH websites were intermittently inaccessible from approximately 1:00PM to 3:20PM today. The issue has been resolved. 

Resolved, Thursday, November 17, 2016 - 11:26am

 Resolved on Thursday, November 17, 2016 - 11:25am

Issues with Tegrity playback have been resolved. 

 


 Posted on Thursday, November 17, 2016 - 10:33am

Tegrity playback is currently unavailable. System administrators are aware of the issue and are working to resolve it. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.