Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Friday, September 21, 2018 - 9:03am

 Resolved on Friday, September 21, 2018 - 9:01am

The Password Self Service Application has been restored to full functionality.

 


 Posted on Thursday, September 20, 2018 - 6:15pm

Users from UNH, USNH-System and Granite State College are currently unable to reset their passwords using the Password Self Service Appilcations. System Administrators are aware of the issue and are working to resolve the problem.

User Action Required, Monday, September 17, 2018 - 2:24pm

 Posted on Wednesday, September 12, 2018 - 8:48am

Some users of Salesforce for Directed Communications are currently unable to establish or reset their Salesforce passwords. System administrators are working with the vendor to resolve the issue. 

A workaround is available. If you are experiencing this issue, please contact the UNH IT Service Desk at 603-862-4242 for password assistance.

Resolved, Thursday, September 20, 2018 - 4:21pm

 Resolved on Thursday, September 13, 2018 - 11:59am

System administrators have discovered a cause and solution for this issue. Read more below, including how to correct the system settings causing these issues.

ISSUE:

Users are not able to activate Office nor authenticate to Skype. 

 

CAUSE: 

UNH IT has found this is may be a result of TLS 1.1 and 1.2 being disabled on the client machine(s). Making sure these two security settings are enabled will be essential in the coming months as companies start disabling support for TLS 1.0.

 

SOLUTION: 

Enable TLS 1.1 and 1.2:

  1. Go to the Start menu > Control Panel > Internet Options
  2. Click on the Advanced tab (far right tab)
  3. Scroll to the bottom of the settings windows, under Security:
    • Enable (check the box for)

      • Use TLS 1.1
      • Use TLS 1.2
    • Click Apply then OK
  4. REBOOT
  5. If problems persist – disable Use TLS 1.0
    • Follow same instructions for enabling TLS 1.1/1.2, just uncheck use TLS 1.0, make sure to apply settings

 

If you need assistance, or would like more information about these settings, please contact the UNH IT Service Desk at 603-862-4242.

 

 


 Posted on Wednesday, September 12, 2018 - 4:38pm

System administrators continue to investigate this issue.

If you are experiencing these issues, please see the workarounds below.

 


 Posted on Tuesday, September 11, 2018 - 10:35am

Some faculty/staff are currently unable to access UNH resources via older versions of Outlook and Skype for Business. System administrators are aware of the issue and are working to resolve it.

In the interim, users can access UNH Exchange email via the Outlook Web App at https://exchange.unh.edu/

Users accessing these resources via Office 2016 or Office 365 ProPlus are not experiencing this issue. UNH IT recommends upgrading to the most recent version of Office, which is available to all UNH users under existing licensing agreements. To upgrade, please see below:

Managed Desktops (with Software Center):

  1. Close Office products
  2. Hit the Windows key and type Software Center
  3. Choose the “Office 365 ProPlus” application
  4. Click Install

Unmanaged Desktops:

  1. Uninstall Office, https://www.unh.edu/it/kb/article/uninstall-office-applications.html
  2. Install Office 365 ProPlus, https://www.unh.edu/it/kb/article/installing-microsoft-office-faculty-staff.html

 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Tuesday, September 11, 2018 - 8:44am

 Resolved on Monday, September 10, 2018 - 8:05am

The production issue has been resolved. Banner Finance/HR is now available..


 Updated on Monday, September 10, 2018 - 7:53am

Banner Finance/HR is currently unavailable due to an overnight production problem. Enterprise Technology Services is investigating. If you attempt to log in, then you will receive a “ORA-28000: the account is locked”. All accounts are locked for this overnight production problem. Once it is resolved, everyone’s accounts will be unlocked. An FYI will be sent once the issue is resolved.

Resolved, Wednesday, September 5, 2018 - 9:47am

 Resolved on Wednesday, September 5, 2018 - 9:45am

At approximately 10:00PM on 9/4, Microsoft resolved an issue which was impacting our Password Self Service Application. All password changes should now function as expected.


 Posted on Tuesday, September 4, 2018 - 11:38am

Upon changing their UNH password, some users may receive an error message stating that their password change failed. If you receive this error, please use the Retry button. If this does not help, please use the Link Up service in a few minutes.

If you continue to have issues changing your password, please contact the UNH IT Service Desk at 603-862-4242.

Thursday, September 6, 2018 - 4:13pm

 Posted on Tuesday, September 4, 2018 - 10:31am

Some users are experiencing intermittent connectivity issues while attempting to connect to UNH wireless networks.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Wednesday, September 5, 2018 - 8:25am

 Resolved on Wednesday, September 5, 2018 - 8:24am

At approximately 10:00 PM on 9/4, Microsoft indicated that this issue has been resolevd. 

 


 Posted on Tuesday, September 4, 2018 - 10:11am

Some users may experience issues when attempting to access Box files via the web interface and through the Office Online Web App. Other Box systems such as Box Edit, Box Sync, and Box Drive are unaffected by this issue.

UNH IT is monitoring the situation; updates from the vendor will be shared as available.

Resolved, Monday, August 27, 2018 - 11:56am

 Resolved on Monday, August 27, 2018 - 11:55am

Microsoft resolved this issue on Friday, 8/24 at approximately 9:00PM. 

 


 Posted on Friday, August 24, 2018 - 1:41pm

UNH IT has received reports of issues activating Microsoft Office subscriptions via O365. Microsoft has confirmed that there is an ongoing issue and they are working to resolve it.

Microsoft also noted that users may experience problems signing into O365, however UNH IT has not received any reports of login issues.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Monday, August 20, 2018 - 10:46am

 Resolved on Monday, August 20, 2018 - 10:45am

Issues with UNH Secure wireless were resolved at approximately 8:30 AM.

 


 Posted on Monday, August 20, 2018 - 8:17am

Some users are experiencing issues connecting to UNH Secure Wireless across campus. System administrators are aware of the issue and are working to resolve it. 

Resolved, Friday, August 17, 2018 - 8:31am

 Resolved on Friday, August 17, 2018 - 8:30am

Microsoft has resolved issues with activiting Office subscriptions. 

 


 Posted on Thursday, August 16, 2018 - 12:01pm

UNH IT has received reports of issues activating Microsoft Office subscriptions via O365. Microsoft has confirmed that there is an ongoing issue and they are working to resolve it.

Microsoft also noted that users may experience problems signing into O365, however UNH IT has not received any reports of login issues. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Wednesday, August 1, 2018 - 9:08am

 Resolved on Wednesday, August 1, 2018 - 9:05am

AT&T resolved this issue on Saturday, 7/28, at 1:00AM.


 Updated on Friday, July 27, 2018 - 10:29am

System administrators are still working with the vendor to resolve this issue. 

Please note: this issue is not impacting all users. You may still attempt to receive your SmartAuth passcode via SMS/Text. If you do not receive the passcode, please use the Voice option, as indicated below.


 Posted on Friday, July 27, 2018 - 9:48am

Users attempting to access WISE are currently unable to get SmartAuth passcodes via SMS (text message). When logging into WISE, please select Voice instead of SMS/Text. Instructions can be found at: https://www.unh.edu/it/kb/article/logging-into-an-application-or-service...

System administrators are working with the vendor to restore access to SMS passcodes.

If you have any questions please contact the UNH IT Service Desk at 603-862-4242.

 

Resolved, Wednesday, June 27, 2018 - 11:25am

 Resolved on Wednesday, June 27, 2018 - 11:24am

Issues accessing Exchange Email have been resolved.

 


 Posted on Wednesday, June 27, 2018 - 10:01am

Some users are currently unable to access their Exchange email, including via Outlook, the Outlook Web App (OWA), and other mail clients. 

System administrators are aware of the issue and are working to resolve it. 

Resolved, Monday, June 18, 2018 - 3:14pm

 Resolved on Monday, June 18, 2018 - 3:14pm

Issues with UNH Secure Wireless were resolved at approximately 3:00PM.


 Posted on Monday, June 18, 2018 - 2:22pm

Some users have reported issues connecting to the UNH Secure Wireless network. System administrators are aware of the issue and are working to resolve it.

Updated, Tuesday, June 19, 2018 - 11:55am

 Updated on Friday, June 15, 2018 - 12:40pm

Some users are currently experiencing issues connecting to the UNH Wireless network. System administrators are aware of the issue and are working to resolve it.

 


 Resolved on Friday, June 15, 2018 - 8:31am

Issues with wireless have been resolved.

Please contact the UNH IT Service Desk at 603-862-4242 if you have any questions or experience connectivity issues.

 


 Updated on Thursday, June 14, 2018 - 11:21am

Several buildings on campus are reporting difficulty in connecting to UNH Wireless networks. System admins are aware and are working to resolve.

 


 Resolved on Thursday, June 14, 2018 - 8:35am

Connectivity to UNH Wireless networks have been restored.

 


 Posted on Thursday, June 14, 2018 - 8:24am

The UNH Wireless Networks (Public, Secure, and Eduroam) are currently unavailable. System administrators are aware of the issue and are working to resolve it.

Resolved, Wednesday, June 13, 2018 - 4:09pm

 Resolved on Wednesday, June 13, 2018 - 4:09pm

Issues with UNH Wireless have been resolved.


 Posted on Wednesday, June 13, 2018 - 3:17pm

Some users have reported momentary connection issues with UNH Wireless today. System administrators are aware of the issue and are working to resolve it.

Resolved, Wednesday, June 6, 2018 - 8:39am

 Posted on Tuesday, June 5, 2018 - 5:37pm

Maintenance was performed from 5:00-5:10PM today to resolve this issue. During the maintenance, access to WISE, myUNH, and myCourses was unavailable. Access has been restored to these systems and to Skype for Business.

 


 Posted on Tuesday, June 5, 2018 - 8:49am

If you are prompted with the Office 365 Login window when trying to access Skype for Business, please log in using your UNH username and password.

Some users, however, are not being prompted to log in. System administrators are aware of the issue and are working to address it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Thursday, May 31, 2018 - 8:24am

 Resolved on Thursday, May 31, 2018 - 8:23am

Network maintenance is complete. 

 


 Updated on Wednesday, May 30, 2018 - 4:35pm

Network maintenance has been scheduled for 5:30 AM - 5:45 AM tomorrow (5/31) to address these issues.


 Posted on Wednesday, May 30, 2018 - 4:00pm

Some networked resources have been experiencing intermittent connectivity today. Network administrators are aware of the issue and are working to resolve it.

Monday, May 21, 2018 - 4:33pm

 Resolved on Monday, May 21, 2018 - 4:31pm

This issue has been resolved.

 


 Posted on Monday, May 21, 2018 - 4:18pm

Several services are currently experiencing an unplanned interruption: 

  • Password Self Service (accounts.unh.edu)
  • CAMP/ID Lookup
  • Creation and modification of Parent Portal accounts

System administrators are aware of the issue and are working to resolve it.

Resolved, Monday, May 21, 2018 - 10:46am

 Resolved on Monday, May 21, 2018 - 10:18am

Issues with guest wireless registration have been resolved. Users who were previously unsuccessful at registering will need to register again at wifi.unh.edu. 


 Posted on Monday, May 21, 2018 - 10:12am

Some users are currently unable to register as a guest on the UNH wirelesss network. System administrators are aware of the issue and are working to resolve it. 

New, Monday, May 21, 2018 - 10:50am

 Resolved on Monday, May 21, 2018 - 10:49am

Issues with network connections in the Field House & Transportation have been resolved.

 


 Posted on Monday, May 21, 2018 - 9:12am

The UNH IT Service Desk received reports that staff at the Field House & Transportation were unable to connect to the wired network this morning. System administrators are aware of the issue and are working to resolve it.