Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Wednesday, March 13, 2019 - 11:19am

 Resolved on Friday, March 8, 2019 - 3:42pm

Service has been restored.

 


 Posted on Friday, March 8, 2019 - 11:51am

Some users are experiencing intermittent issues connecting to some UNH web sites. We are aware of the issue and are working to resolve it.

Resolved, Tuesday, February 26, 2019 - 3:32pm

 Resolved on Tuesday, February 26, 2019 - 3:32pm

This issue has been resolved.

 


 Posted on Tuesday, February 26, 2019 - 2:34pm

Starting at approximately 9:30AM this morning, the TeamDynamix email monitoring service began experiencing issues which prevent TeamDynamix from posting email replies to the relevant tickets. System Administrators are working to resolve this issue. Once the issue is resolved, the emails should process and post to the tickets.

In the interim, the addressees on the email should still receive the communications in their email Inboxes.

Resolved, Monday, February 25, 2019 - 10:20am

 Resolved on Monday, February 25, 2019 - 10:20am

Access has been restored to the Common ID Lookup Tool and CAMP.

 


 Posted on Monday, February 25, 2019 - 8:27am

The Common ID Lookup Tool and CAMP are currently inaccessible. System administrators are aware of the issue and are working to resolve it. 

 

Resolved, Thursday, February 7, 2019 - 3:03pm

 Posted on Thursday, February 7, 2019 - 3:02pm

 

Instructure has reported that this issue is resolved.


 Posted on Thursday, February 7, 2019 - 2:56pm

Some Canvas users are experiencing issues with either uploading files or seeing page errors. Canvas' vendor, Instructure, has acknowledged the issue.

Status updates for this issue can be viewed at http://status.instructure.com

Resolved, Thursday, February 7, 2019 - 12:41pm

 Posted on Thursday, February 7, 2019 - 12:41pm

Box reports that this issue has been resolved.

 


 Posted on Thursday, February 7, 2019 - 11:49am

Some users have reported issues with slowness in uploading/downloading files to Box. 

Box has acknowledged the issue and is working to resolve it. Updates can be found at https://status.box.com 

Friday, February 1, 2019 - 2:24pm

 Posted on Tuesday, January 29, 2019 - 4:46pm

Users may receive an error when attempting to reset, change, or link up their passwords using the Password Self Service Application. System administrators are aware of the issue and are working to resolve it.

 

Resolved, Tuesday, March 5, 2019 - 10:10am

 Resolved on Tuesday, March 5, 2019 - 8:34am

The Automated Voice Recognition System is now back online. 

 


 Updated on Wednesday, February 20, 2019 - 2:14pm

Our vendor has identified the source of the issue and is working to provide an update which will restore service.

 


 Posted on Thursday, January 24, 2019 - 9:32am

The Automated Voice Recognition System (the automated campus operator) is currently inaccessible. System administrators have been working to resolve this issue. 

During the daytime, campus operators are available to redirect phone calls.

For those wishing to look up phone numbers, the UNH Directories are available at https://www.unh.edu/main/directories.

Resolved, Thursday, January 24, 2019 - 5:37pm

 Resolved on Thursday, January 24, 2019 - 5:37pm

Issues with UNH Secure wireless were resolved earlier today.

 


 Posted on Thursday, January 24, 2019 - 8:29am

Some users have reported losing connection with the UNH Secure wireless network and are unable to reconnect. 

System administrators are aware of the issue and are working to resolve it. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Thursday, January 24, 2019 - 9:31am

 Resolved on Thursday, January 24, 2019 - 9:30am

Box has indicated that all systems are functioning properly. Please see the link below for any additional updates. 

 


 Posted on Wednesday, January 23, 2019 - 2:08pm

Some users have reported issues with Box. This issue is affecting Box users beyond UNH.

Box has acknowledged the issue and is working to resolve it. 

Updates on this incident can be viewed at: https://status.box.com 

Resolved, Wednesday, January 23, 2019 - 1:44pm

 Resolved on Wednesday, January 23, 2019 - 1:43pm

Service was restored to the PSSA at approximately 12:30PM. 

 


 Posted on Wednesday, January 23, 2019 - 11:52am

Some users are currently receiving error messages when using the Password Self Service Application. System administrators are aware of the issue and are working to resolve it. 

Resolved, Wednesday, January 16, 2019 - 10:06am

 Resolved on Wednesday, January 16, 2019 - 10:04am

This post is being made retroactively.

Yesterday, from approximately 8:50AM - 10:30AM, the UNH Events Calendar was offline. System administrators have restored access.

 

Resolved, Wednesday, January 16, 2019 - 8:38am

 Posted on Wednesday, January 16, 2019 - 8:37am

Some UNH websites were briefly unavailable this morning. Access to impacted websites has been restored.

Resolved, Friday, January 11, 2019 - 2:08pm

 Resolved on Friday, January 11, 2019 - 2:06pm

Access to the Banner Finance/HR admin pages was restored at approximately 1:10PM.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

 

 Posted on Friday, January 11, 2019 - 12:19pm

Users of Banner Finance/HR are currently unable to access admin pages within Banner. System administrators are aware of the issue and are working to resolve it.

 

Wednesday, January 9, 2019 - 4:45pm

 Posted on Wednesday, January 9, 2019 - 4:40pm

Zoom experienced service issues today from approximately 12:30PM to 2:30PM. Details of the incident can be viewed at https://status.zoom.us/incidents/7mcj28xfdhh1

Zoom is now reporting their systems as functional.

Resolved, Tuesday, January 8, 2019 - 4:23pm

 Resolved on Tuesday, January 8, 2019 - 4:22pm

Users are now able to log into WebIntelligence.

 


 Posted on Tuesday, January 8, 2019 - 2:57pm

Some users are currently unable to log into WebIntelligence.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Friday, November 2, 2018 - 4:44pm

 Resolved on Friday, November 2, 2018 - 4:43pm

Issues with SmartAuth multi-factor authentication were resolved at approximately 1:30PM this afternoon. 

 


 Posted on Friday, November 2, 2018 - 10:32am

SmartAuth multi-factor authentication is currently experiencing slowness/delays with sending users phone calls and SMS/texts, affecting log in to WISE and Banner Fin/HR. The Workaround is to use the SmartAuth Authenticate mobile app. See instructions here on how to download and install: https://www.unh.edu/it/kb/article/smartauth-registering-the-authenticate-app.html 

Resolved, Wednesday, October 31, 2018 - 3:44pm

 Posted on Wednesday, October 31, 2018 - 3:41pm

This afternoon, there was a brief interruption to some network traffic for VPN users. The issue has been resolved.

Resolved, Tuesday, October 23, 2018 - 1:43pm

 Resolved on Monday, October 22, 2018 - 5:05pm

System administrators have restored access to Exchange email via Outlook and the Outlook Web App. 

 


 Updated on Monday, October 22, 2018 - 4:31pm

Some users are also experiencing issues accessing email via the Outlook Web App. System administrators are aware of the issue and are working to resolve it. 

 


 Posted on Monday, October 22, 2018 - 9:18am

Some users are reporting issues connecting to Exchange email via Outlook.

If you are having issues with Outlook, please restart your computer. If problems persist, please contact the UNH IT Service Desk at 603-862-4242.

 

Resolved, Monday, October 15, 2018 - 10:37am

 Resolved on Monday, October 15, 2018 - 10:36am

WebIntelligence is now available for use.

 


 Posted on Monday, October 15, 2018 - 9:26am

WebI users are currently experiencing connection issues. Administrators will be rebooting servers and service will be restored by 10::00 AM. 

Resolved, Tuesday, October 9, 2018 - 1:43pm

 Resolved on Tuesday, October 9, 2018 - 1:39pm

Internet connectivity issues were resolved at approximately 9:30 this morning.

Network administrators will continue to monitor for any impacted network traffic.


 Posted on Tuesday, October 9, 2018 - 9:26am

Multiple large-scale internet service providers are reporting network issues in the northeast. UNH is impacted by these issues; some users are currently experiencing intermittent internet connectivity.

UNH system administrators are monitoring the situation.