Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Tuesday, October 15, 2019 - 12:17pm

 Posted on Tuesday, October 15, 2019 - 11:11am

Users have reported Authentication Issues at wifi.unh.edu. System Administrators are aware and working on a resolution.


 Resolved on Tuesday, October 15, 2019 - 12:15pm

System Administrators have resolved this issue.

Resolved, Monday, November 4, 2019 - 12:47pm

 Resolved on Friday, November 1, 2019 - 8:31am

Issues with accessing Box on iOS have been resolved in the new iOS 13.2 update.

If you are having issues accessing your Box files via the Box Sync App, please update your device to use iOS 13.2.

 


 Posted on Thursday, October 31, 2019 - 1:21pm

System administrators are working with Box to restore access to Box files via the Box Sync App on iOS 13.1.12.

In the interim, Box users on iOS 13.1.12 should continue to access their Box files via a browser on their device.

 


 Posted on Monday, October 28, 2019 - 9:40am

System administrators continue to monitor this issue, however Box has not resolved the issue.

Box users on iOS 13.1.12 should continue to access their Box files via a browser on their device.


 Posted on Monday, October 14, 2019 - 9:04am

UNH system administrators continue to monitor for progress on this issue.

In the interim, users on iOS 13.1.2 can access their Box files via a browser on their devices.


 Posted on Monday, October 7, 2019 - 9:44am

Currently, there are no updates from Box on this issue. UNH system administrators will continue to monitor for updates.


 Posted on Wednesday, October 2, 2019 - 11:34am

Users are currently unable to log into the Box App on iOS devices which have updated to version 13.1.2. Users can access their files via a browser.

Box is working to fix the issue.

 

Resolved, Tuesday, September 24, 2019 - 8:20am

 Resolved on Tuesday, September 24, 2019 - 8:17am

Working with our vendor, system administrators resolved issues with Kaltura at approximately 5:00 PM on Mon. 9/23.

System administrators have confirmed that the impacted videos are now functioning as expected.

 


 Posted on Monday, September 23, 2019 - 9:26am

Some users are experiencing intermittent issues with Kaltura, both in myCourses (Canvas) and at media.unh.edu.

Users have reported various results when playing back Kaltura videos, including API errors or seeing only a black box where a video should be. Some videos are working as expected.

System administrators are working to resolve the issue. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Friday, September 20, 2019 - 9:54am

 Resolved on Friday, September 20, 2019 - 9:52am

Services have been restored.

 


 Posted on Friday, September 20, 2019 - 9:20am

Users have reported issues with Voice Over IP (VOIP) and printing services in various locations on campus. System Administrators are aware of the issue and are working to resolve it.

Resolved, Friday, September 20, 2019 - 8:30am

 Resolved on Thursday, September 19, 2019 - 4:36pm

Service has been restored.

 


 Posted on Thursday, September 19, 2019 - 3:46pm

Some users have reported they are unable to log in to UNH Banner (PROD). System Administrators are aware of the issue and are working to resolve it.

Resolved, Friday, September 20, 2019 - 8:31am

 Resolved on Thursday, September 19, 2019 - 2:54pm

Service has been restored.

 


 Posted on Thursday, September 19, 2019 - 2:09pm

Some users are currently receiving error messages when using the Password Self Service Application. System administrators are aware of the issue and are working to resolve it.

Updated, Thursday, September 19, 2019 - 2:24pm

 Posted on Wednesday, September 18, 2019 - 8:50am

Users have reported intermittent UNH Wireless connectivity issues in various locations. System Administrators are aware of the issue and are working to resolve it. 

 Posted on Friday, September 13, 2019 - 11:17am

Users have reported intermittent UNH Wireless connectivity issues in various locations. System Administrators are aware of the issue and are working to resolve it.

 Resolved on Friday, September 13, 2019 - 9:00am

Wireless service has been restored.

 Posted on Thursday, September 12, 2019 - 6:20pm

Some users have reported intermittent UNH Wireless connectivity issues. System Administrators are aware of the issue and are working to resolve it.

Resolved, Friday, September 13, 2019 - 8:43am

 Resolved on Thursday, September 12, 2019 - 6:27pm

Service to Box at UNH has been restored.

 

 Posted on Thursday, September 12, 2019 - 11:55am

UNH System administrators have been notified of a widespread Box Services outage. Box.com as well as unh.box.com are unavailable. The vendor has acknowledged the outage. UNH System administrators are monitoring the situation.

Resolved, Thursday, September 5, 2019 - 11:37am

 Posted on Thursday, September 5, 2019 - 10:03am

Some users have reported intermittent UNH Wireless connectivity issues. System Administrators are aware of the issue and are working to resolve it.


 Resolved on Thursday, September 5, 2019 - 11:35am

System administrators identified and resolved this issue.

New, Wednesday, August 28, 2019 - 10:33am

 Posted on Thursday, August 22, 2019 - 4:41pm

Some users are experiencing issues loading forms with Banner HR/Finance (BPRD.) System Administrators are aware of the issue loading some forms and are working on a resolution.

Resolved, Thursday, August 22, 2019 - 1:09pm

 Resolved on Tuesday, August 19, 2019 - 3:11 PM

 System administrators identified and resolved this issue. 

 


 Posted on Monday, August 19, 2019 - 9:45am

Some users on the UNH Network (wifi and wired) are experiencing connectivity issues. Network administrators are aware of the issue and are working to resolve it. 

Resolved, Thursday, August 22, 2019 - 1:09pm

 Posted on Monday, August 19, 2019 - 8:17am

The UNH VPN is currently unavailable. System administrators are aware of the issue and are working to resolve it. 


 Resolved on Monday, August 19, 2019 - 10:16am

System administrators resolved this issue. The UNH VPN is now available. 

Resolved, Thursday, August 15, 2019 - 9:06am

 Posted on Thursday, August 15, 2019 - 9:05am

Network maintenance this morning caused connectivity issues with some networked resources. System administrators have resolved the issue.

Resolved, Thursday, August 15, 2019 - 9:04am

 Resolved on Tuesday, August 13, 2019 - 3:15pm

Access to UNH Box was briefly unavailable. At this time, services have been restored. If you continue to experience problems logging into UNH Box, please contact the UNH IT Service Desk 603-862-4242. 

Resolved, Thursday, August 15, 2019 - 9:04am

 Resolved on Tuesday, August 13, 2019 - 2:15pm

UNH Wireless is now available and all issues have been resolved. If you continue to have problems connecting, please call the UNH IT Service Desk at 603-862-4242.

 

 Posted on Tuesday, August 13, 2019 - 8:49am

Some users are unable to connect to UNH Wireless, both UNH Public and UNH Secure.  System administrators are aware of the issue and working to resolve the issue.

Resolved, Wednesday, August 7, 2019 - 12:56pm

 Posted on Wednesday, August 7, 2019 - 12:54pm

Some users were unable to connect to UNH Wireless starting just before noon today. System administrators have restored access.

Updated, Tuesday, July 30, 2019 - 8:33am

 Posted on Monday, July 29, 2019 - 12:06pm

Some users may find that the voicemail indicator light on their UNH desk phone does not illuminate when a new voicemail is waiting.

System administrators will applying a fix for this issue tonight.

In the meanwhile, if you notice your voicemail indictor is not illuminating for new voicemails, you can contact the UNH IT Service Desk at 603-862-4242 to have the fix applied to your line sooner.

User Action Required, Friday, July 26, 2019 - 3:51pm


 Resolved on Friday, July 19, 2019 - 2:50pm

Services have been restored. If you continue to experience issues, please contact the UNH IT Service Desk at 603-862-4242. 

 Posted on Friday, July 19, 2019 - 1:05pm

Users may experience access issues or service degradation in Exchange Online. The vendor is aware of the issue. Exchange Admins will monitor reports from vendor and provide updates as they are available.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Tuesday, July 16, 2019 - 2:01pm

 Resolved on Tuesday, July 16, 2019 - 1:57pm

Issues with voicemail delivery have been resolved.

All undelivered voicemails will be delivered. However, as there is a backlog, it may take some time for all messages to be delivered.


 Posted on Tuesday, July 16, 2019 - 12:01pm

Some users are currently not receiving voicemails sent to their personal voicemail boxes. System administrators are investigating the issue.

Group voicemail boxes appear to be not impacted by this issue.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

 

Correction: this message previously read "group mailboxes appear to not be impacted by this issue." The specification was intended to be that group *voicemail* boxes appear to not be impacted.

Tuesday, July 9, 2019 - 4:47pm

 Posted on Thursday, June 27, 2019 - 2:27pm

Banner Finance/HR is currently experiencing issues loading forms, generating the error “Invocation Failed.” System administrators are aware of the issue and are working to resolve it.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.