Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Wednesday, May 13, 2020 - 5:02pm

 Resolved on Wednesday, May 13, 2020 - 5:01pm

At 3:45PM, Microsoft issued an all clear. Issues with ExchangeOnline have been resolved.


 Updated on Wednesday, May 13, 2020 - 2:51pm

There is a widespread outage with ExchangeOnline which is impacting users at USNH. Microsoft is working to resolve the issue and our System Administrators are monitoring the situation.

Meanwhile, you may be able to access your email through the Outlook app if that is installed on any of your devices.  

 Posted on Wednesday, May 13, 2020 - 1:33pm

Some users have reported issues with ExchangeOnline. The vendor is working to fix the issue. UNH system administrators are monitoring the situation. 

Resolved, Wednesday, May 13, 2020 - 8:35am

 Resolved on Wednesday, May 13, 2020 - 8:29am

Retroactive Posting:

Some users were experiencing errors when attempting to access various Oracle services. The issue was reported on Tuesday, 5/12, at 4:06PM and was resolved at approximately 6:00PM.

This outage was communicated on status.usnh.edu.

Resolved, Tuesday, May 12, 2020 - 9:45am

 Resolved on Tuesday, May 12, 2020 - 9:45am

Issues with accessing Banner Finance/HR have been resolved.


 Posted on Tuesday, May 12, 2020 - 9:12am

Some users are currently experiencing errors when attempting to log into Banner Finance/HR. System administrators are aware of the issue and are working to resolve it.

Resolved, Monday, April 27, 2020 - 8:55am

 Resolved on Monday, April 27, 2020 - 8:55am

 WebI Finance reporting is now available.

 


 Posted on Monday, April 27, 2020 - 8:15am

WebI Finance reporting is currently unavailable. All other WebIntelligence reporting areas are available as usual.

System administrators are aware of the issue and are working to resolve it.

Resolved, Thursday, April 9, 2020 - 5:07pm

 Resolved on Thursday, April 9, 2020 - 4:57pm

Access to myUNH was restored earlier this afternoon. System administrators have been monitoring for continued stability over the past couple hours, during which the application has remained accessible. 


 Updated on Thursday, April 9, 2020 - 2:50pm

myUNH is currently unavailable. The vendor is aware and working to restore access.

 


 Resolved on Thursday, April 9, 2020 - 1:23pm

Access to myUNH has been restored.


 Posted on Thursday, April 9, 2020 - 1:04pm

myUNH, the UNH portal, is currently unavailable. The vendor is aware of the issue and is working on a solution.

Resolved, Friday, April 3, 2020 - 11:10am

 Resolved on Friday, April 3, 2020 - 10:57am

Some Windows machine users may have experienced issues accessing the UNH Wireless network (on campus) from midday yesterday (4/2) through 10:30AM today, 4/3. System administrators have resolved this issue. 

Resolved, Tuesday, March 31, 2020 - 11:40am

 Resolved on Tuesday, March 31, 2020 - 11:38am

Kaltura has been available and stable since 8:15 this morning. Kaltura engineers are closely monitoring performance.

UNH users are able to access Mediaspace as well as myMedia and embedded videos in Canvas.

 


 Updated on Monday, March 30, 2020 - 12:17pm

In addition to issues with MediaSpace, UNH users have reported slowness with Kaltura media in Canvas (myCourses). This includes the myMedia integration and embedded videos.

UNH system administrators have notified Kaltura of the issue.

 


 Posted on Monday, March 30, 2020 - 10:34am

Kaltura has reported Mediaspace is currently experiencing performance issues. UNH system administrators have confirmed this issue is impacting our Mediaspace users.

UNH system administrators are monitoring the issue and will share updates from Kaltura as they become available.

Resolved, Monday, March 30, 2020 - 8:47am

 Resolved on Monday, March 30, 2020 - 8:34am

At 6:13AM on Sunday, 3/29, Wide Area Network administrators notified their customers of a fiber issue between Durham and Concord. This issue impacted two WAN sites:

- Merrimack County Nursing Home

- Co-operative Extension's Merrimack County Office

Vendors deployed a repair crew within the hour and, working with the local fire department to contain a pole fire, completed repairs by 5:43PM.

The NetworkNH team provided status updates to their clients throughout the day.

Resolved, Friday, March 27, 2020 - 9:06am

 Resolved on Friday, March 27, 2020 - 9:04am

Kaltura has reported issues with Mediaspace have been resolved.

 


 Posted on Thursday, March 26, 2020 - 4:34pm

Kaltura is reporting Mediaspace is experiencing an outage. UNH system administrators have confirmed this issue is impacting our Mediaspace users.

UNH system administrators are monitoring the issue and will share updates from Kaltura as they become available.

Resolved, Wednesday, March 25, 2020 - 11:17am

 Posted on Wednesday, March 25, 2020 - 11:15am

Some users on the new Enterprise VPN experienced a loss of VPN connectivity at approximately 9:50AM today. System administrators resolved the issue at 10:04AM.

Resolved, Friday, March 20, 2020 - 3:04pm

 Posted on Friday, March 20, 2020 - 3:02pm

From approximately 2:15 PM - 2:25 PM today, there was a loss of VPN connectivity for some UNH VPN users. System administrators have resolved the issue.

Tuesday, March 24, 2020 - 11:04am

 Posted on Wednesday, March 18, 2020 - 11:08am

Canvas (vendor for myCourses) has confirmed an issue where links to files created using the Box integration are broken. Canvas engineers are working to resolve the issue.

UNH system administrators are monitoring the issue.

Resolved, Wednesday, March 18, 2020 - 10:27am

 Resolved on Wednesday, March 18, 2020 - 10:25am

As of 4:43AM today, 3/18, Salesforce has resolved the service degradation of Salesforce Marketing Cloud.

 


 Posted on Tuesday, March 17, 2020 - 3:06pm

Salesforce has reported performance issues with their Salesforce Marketing Cloud service. The vendor is working on the issue.

UNH system administrators are monitoring for updates.

Resolved, Wednesday, March 18, 2020 - 1:16pm

 Resolved on Wednesday, March 18, 2020 - 1:15pm

Kaltura has provided an update.

Normal functionality has been restored for all system components. Our engineering team is continuing to proactively monitor. Our team is also conducting additional investigation in order to optimize performance.


 Posted on Wednesday, March 18, 2020 - 11:15am

Mediaspace, Kaltura APIs, and file uploads are again experiencing performance issues. Kaltura is aware of these issues and is working on restoring functionality.


 Resolved on Wednesday, March 18, 2020 - 8:01am

Kaltura reports functionality is restored. Below is their latest update:

We can update that the service is currently back to normal and stable. During the incident we identified issues related to handling specific files (move/copy/delete/rename). These issues were investigated by Kaltura's engineers together with the storage vendor and our engineering team has developed a plan to address these remaining identified issues.

UNH system administrators will be closely monitoring the service in the next hours.


 Posted on Tuesday, March 17, 2020 - 1:57pm

Kaltura’s Mediaspace is reporting performance degradation on APIs and uploads. Kaltura is aware of the issue and are investigating.

UNH system administrators can confirm that some of our users are experience slowness and timeouts during this degradation in service. 

Resolved, Tuesday, March 17, 2020 - 1:56pm

 Resolved on Tuesday, March 17, 2020 - 11:02am

System administrators have restored access to the affected websites. 

 


 Posted on Tuesday, March 17, 2020 - 10:34am

Many UNH websites were inaccessible starting at approximately 9:50AM today. System administrators are working to resolve the issue and restore access.

Resolved, Friday, February 28, 2020 - 2:06pm

 Resolved on Friday, February 28, 2020 - 2:04pm

Normal access to Box has been restored.


 Posted on Friday, February 28, 2020 - 9:23am

Some users are currently unable to access Box. Users on the UNH VPN are not experiencing the issue.

If you are unable to use Box, please connect to the UNH VPN: https://connect.vpn.unh.edu to restore functionality.

System administrators are investigating the issue.

Resolved, Wednesday, February 26, 2020 - 4:44pm

 Resolved on Wednesday, February 26, 2020 - 4:44pm

Microsoft has reported that this issue has been resolved.

 


 Posted on Wednesday, February 26, 2020 - 10:43am

Microsoft has reported an issue which is impacting some users' ability to use the Microsoft Search functionality. Search can still be used if users click “Let’s look on your computer” link when they get the error after using Search.

Microsoft is working to resolve the issue. UNH system administrators are monitoring for updates from the vendor.

Resolved, Tuesday, February 18, 2020 - 8:24am

 Resolved on Tuesday, February 18, 2020 - 8:23am

Salesforce resolved their performance degradation at 10:40PM on Monday, 2/17.

 


 Posted on Monday, February 17, 2020 - 12:32pm

UNH's Salesforce is currently experiencing slowness. System administrators have alerted our vendors, who are working on an issue.

Updated, Friday, February 21, 2020 - 4:37pm

 Updated on Friday, February 21, 2020 - 4:19pm

System administrators and our vendors are monitoring connectivity and will investigate any future interruptions.


 Updated on Thursday, February 20, 2020 - 8:31am

System administrators and our vendors continue to work towards a solution.

 


 Updated on Tuesday, February 18, 2020 - 8:24am

System administrators and our vendors are continuing work on this issue.

 


 Updated on Monday, February 17, 2020 - 9:29am

System administrators continue work with our vendors to resolve this issue.

 


 Updated on Friday, February 14, 2020 - 9:24am

System administrators and our vendors continue to work towards a solution.

 


 Posted on Thursday, February 13, 2020 - 12:55pm

UNH IT has received multiple reports of PlayStations and Xboxes being unable to connect to the UNH network. System administrators are working with our vendors to resolve the issue. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242. 

Resolved, Friday, February 7, 2020 - 8:14am

 Resolved on Thursday, February 6, 2020 - 1:53pm

Service have been restored.


 Posted on Thursday, February 6, 2020 - 11:09am

Users at the Durham Fire Department have reported wired and wireless access is unavailable. UNH system administrators are aware and are monitoring the issue. We will report updates as we receive them.