Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

User Action Required, Friday, February 23, 2018 - 8:32am

 Posted on Wednesday, February 21, 2018 - 8:28am

Some users have recently experienced various functionality issues with Exchange email. The most common issues appear to be general slowness or an inability to send mail, usually while off campus. If you are currently experiencing irregular performance with Exchange email, either in Outlook or via the Outlook Web App (OWA), please contact the UNH IT Service Desk at 603-862-4242 for assistance.

Resolved, Monday, February 19, 2018 - 1:25pm

 


 Resolved on Friday, February 16, 2018 - 10:04am

Issues with ApplicationXtender have been resolved. If you continue to experience problems, please contact the IT Service Desk at 603-862-4242.


 Posted on Friday, February 16, 2018 - 9:15am

UNH IT has received several reports of problems using ApplicationXtender BPRD this morning. Our System Administration team is aware of the issue, and is working to resolve it. We will provide an update as soon as we have one.

Wednesday, February 14, 2018 - 4:55pm

 Posted on Wednesday, February 14, 2018 - 4:54pm

This issue was resolved at approximately 9:30 AM yesterday, 2/13.


 Posted on Tuesday, February 13, 2018 - 9:27am

Some UNH Websites, including the College websites, are currently inaccessible. System administrators are aware of the issue and are working to resolve it.

Resolved, Wednesday, February 7, 2018 - 10:21am

 Resolved on Tuesday, January 30, 2018 - 9:47am

The UNH IT Knowledge Base is now available.

 


 Posted on Tuesday, January 30, 2018 - 8:57am

The UNH IT Knowledge Base is currently unavailable. System administrators are aware of the issue and are working to resolve it.

Resolved, Wednesday, January 24, 2018 - 11:48am

 Resolved on Wednesday, January 24, 2018 - 11:46am

Performance issues with myCourses (Canvas) were resolved at approximately 11:00 AM.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

 


 Posted on Wednesday, January 24, 2018 - 9:58am

Some users are experiencing slowness with myCourses (Canvas). System administrators are aware of the issue and are working to resolve it. 

 

Resolved, Friday, January 19, 2018 - 3:24pm

 Resolved on Friday, January 19, 2018 - 3:24pm

Parent Portal is now available. The system was unavailable from 12:00PM - 1:05PM this afternoon.

 


 Posted on Friday, January 19, 2018 - 12:40pm

Parent Portal is currently unavailable. Users are unable to log in, change passwords, or create accounts.

System administrators are aware of the issue and are working to resolve it.

Resolved, Friday, January 19, 2018 - 12:40pm

 Posted on Thursday, January 18, 2018 - 12:23pm

UNH experienced a loss in connectivity to many networked resources from 11:45 AM - 12:25 PM. Network administrators have resolved the issue and connectivity is being restored to all affected systems. 

If you cannot connect to a networked resource, please contact the UNH IT Service Desk at 603-862-4242. 

Thursday, January 18, 2018 - 12:23pm

 Posted on Friday, January 12, 2018 - 12:43pm

Some UNH websites are currently inaccessible. System administrators are aware of the issue and are working to resolve it.

Resolved, Tuesday, January 9, 2018 - 1:10pm

 Resolved on Tuesday, January 9, 2018 - 1:09pm

Issues with TeamDynamix were resolved at 12:35PM.

 


 Posted on Tuesday, January 9, 2018 - 12:10pm

Starting at 11:45 AM, some TeamDynamix users began intermittently experiencing slowness or loss of access to the application. System administrators are aware of the issue and are working to resolve it.

Resolved, Tuesday, January 30, 2018 - 10:36am

 Resolved on Tuesday, January 30, 2018 - 9:59am

Access to the UNH VPN has been managed/resolved. Users who continue to have connectivity issues are urged to call the IT Service Desk at 603-862-4242.

 


 Updated on Tuesday, January 9, 2018 - 3:43pm

UNH IT Administrators have identified the issue is a result of a recent Windows patch. While Microsoft has recognized the issue and is working to correct the problem, we do not have a timeline on a fix from them, so UNH IT is offering workarounds. For more information, please visit:  https://www.unh.edu/it/kb/article/known-issue-vpn-issues-after-microsoft...

 


 Posted on Monday, January 8, 2018 - 9:45am

Some users have reported issues connecting to the UNH VPN or IT resources requiring the UNH VPN. UNH IT Administrators are aware of the issue and working on a resolution.

 

Resolved, Tuesday, January 9, 2018 - 4:07pm

 Resolved on Tuesday, January 9, 2018 - 4:06pm

This issue was resolved at 10:30am on Friday, 1/5.

 


 Posted on Friday, January 5, 2018 - 10:13am

The myUNH portal (my.unh.edu) is currently unavailable. System administrators are aware of the issue and are working to resolve it.

Resolved, Friday, January 5, 2018 - 8:31am

 Resolved on Friday, January 5, 2018 - 8:29am

Access to Webcat and WebROCK was restored at approximately 6:30PM yesterday, Jan 4. 

 


 Updated on Thursday, January 4, 2018 - 4:33pm

Webcat is currently inaccessible. System administrators are aware of the issue and are working to resolve it.

 


 Resolved on Wednesday, January 3, 2018 - 9:43pm

Access to FAMIS Mobile has been restored. All services are available and this alert is resolved.

 


 Updated on Wednesday, January 3, 2018 - 9:39pm

Webcat, WISE, and Webrock service has been restored.


 Updated on Wednesday, January 3, 2018 - 7:19pm

FAMIS Mobile has been added to the list of applications unavailable. As there are updates, we will update statuses.


 Updated on Wednesday, January 3, 2018 - 7:15pm

WISE and Webrock are also unavailable at this time.


 Posted on Wednesday, January 3, 2018 - 4:30pm

Webcat is unavailable at this time. System Administrators are aware of the situation and working to resolve issues. Please check back later for additional updates.

Resolved, Monday, December 11, 2017 - 12:46pm

 Resolved on Thursday, November 30, 2017 - 3:31pm

 

Access has been restored to all impacted websites.

 


 Posted on Thursday, November 30, 2017 - 12:31pm

 

Some UNH websites are loading slowly or intermittently inaccessible. System administrators are aware of the issue and are working to resolve it.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.  

Resolved, Monday, November 20, 2017 - 12:47pm

 Resolved on Monday, November 20, 2017 - 12:45pm

Access has been restored to all impacted websites.


 Posted on Monday, November 20, 2017 - 10:23am

Some UNH websites are intermittently inaccessible this morning. System administrators are aware of the issue and are working to resolve it.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.  

Updated, Tuesday, November 14, 2017 - 9:18am

 Updated on Wednesday, November 8, 2017 - 10:51am

As of Wednesday 11/8, some users are still experiencing problems connecting.

 


 Posted on Monday, November 6, 2017 - 12:47pm

Some users have reported problems connecting to UNH-Secure WiFi on certain devices.   System administrators are aware and working on the problem.

If you are experiencing issues, contact the IT Service Desk at 603-862-4242

User Action Required, Monday, October 30, 2017 - 11:10am

 Updated on Wednesday, October 25, 2017 - 1:46pm

Some UNH Law users are receiving errors when trying to log into their UNH email. Errors include: "We do not recognize this Users ID or password" or "The user ID does not exist."

If you receive this error message, please sign in using username@law.unh.edu

If you have any questions or difficulties logging in, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Monday, October 16, 2017 - 9:47am

 


 Resolved on Friday, October 13, 2017 - 5:29pm

 

Box Inc has released the following update:

Box Engineers have resolved the issue, and will continue to monitor to ensure no further impact. 
 


 Posted on Friday, October 13, 2017 - 4:27pm

Box Inc. has released another update:

Box Engineers have reported that the impact of this issue also includes some users receiving http 500 responses returned through API requests, including document preview requests. We are continuing to remediate the impact at this time. 
 


 Updated on Friday, October 13, 2017 - 4:09pm

Box Inc. has released another update:

Box Engineers have identified the source of the issue and are working to remediate.


 Posted on Friday, October 13, 2017 - 3:50pm

Box Inc. has released the following statement:

Box engineers have identified an issue where some users may receive an error message when logging into Box.

Some users at UNH have reported experiencing this issue. When available, updates from the vendor will be posted to unh.edu/it.

Resolved, Wednesday, October 11, 2017 - 8:38am

 Resolved on Wednesday, October 11, 2017 - 8:37am

Some users were unable to log on to the UNH Secure wireless network this morning. System administrators have resolved the issue.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Wednesday, September 20, 2017 - 9:32am

 Resolved on Wednesday, September 20, 2017 - 9:31am

Login access has been restored for myUNH.

 


 Posted on Wednesday, September 20, 2017 - 8:35am

Some users are currently unable to log into the myUNH portal (my.unh.edu) this morning. While myUNH does not require users to login to use the system, some of the tasks on myUNH do require authentication.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Tuesday, September 19, 2017 - 3:44pm


 Resolved on Tuesday, September 19, 2017 - 3:43pm

System administrators have resolved this issue.

 Posted on Tuesday, September 19, 2017 - 3:27pm

There have been intermittent issues accessing the UNH IT Knowledge Base (unh.edu/it/kb) this afternoon.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.