Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Monday, November 20, 2017 - 12:47pm

 Resolved on Monday, November 20, 2017 - 12:45pm

Access has been restored to all impacted websites.


 Posted on Monday, November 20, 2017 - 10:23am

Some UNH websites are intermittently inaccessible this morning. System administrators are aware of the issue and are working to resolve it.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.  

New, Monday, November 20, 2017 - 10:23am

 Updated on Wednesday, November 15, 2017 - 8:40am

UNH Information Security Services has become aware of a phishing attack. The message references that "your mailbox has exceeded the storage limit set by your administrator" and seeks to obtain user credentials. The subject line of the message is: Your mailbox is almost full

If you clicked the link and entered your UNH credentials, please call the UNH IT Service Desk at 603-862-4242 immediately for assistance.

For the text of the email, please review the post related to this phishing attack on The Phishbowl: https://www.unh.edu/it/news/2017/11/phishing-email-subject-your-mailbox-is-almost-full

 

 

Monday, November 20, 2017 - 10:22am

 Posted on Tuesday, November 14, 2017 - 9:20am

Web Intelligence (WebI) will be unavailable on Sunday, November 19, 2017, from 6:00 AM until 6:00 PM, for the upgrade from version 4.1 to version 4.2.  For more information about the upgrade, click here.

Tuesday, November 14, 2017 - 9:19am

 Updated on Wednesday, November 8, 2017 - 8:26am

UNH Information Security Services has become aware of a phishing attack. The message references "a request from you to delete your email permanently" and seeks to obtain user credentials. The subject line of the message is: ALERT!!

Students: if you clicked the link and entered your UNH credentials, you need to reset your password.

Employees: if you clicked the link and entered your UNH credentials, please call the UNH IT Service Desk at 603-862-4242 immediately for assistance.

For the text of the email, please review the post related to this phishing attack on The Phishbowl: https://www.unh.edu/it/news/2017/11/phishing-email-subject-alert

Updated, Tuesday, November 14, 2017 - 9:18am

 Updated on Wednesday, November 8, 2017 - 10:51am

As of Wednesday 11/8, some users are still experiencing problems connecting.

 


 Posted on Monday, November 6, 2017 - 12:47pm

Some users have reported problems connecting to UNH-Secure WiFi on certain devices.   System administrators are aware and working on the problem.

If you are experiencing issues, contact the IT Service Desk at 603-862-4242

Wednesday, November 8, 2017 - 8:25am

 Updated on Tuesday, October 31, 2017 - 3:28pm

UNH Information Security Services has become aware of a phishing attack. The message references "the New 2017 Microsoft Outlook Web portal" and seeks to obtain user credentials. The subject line of the message is: Compulsory Outlook Update.

If you clicked the link and entered your UNH credentials, you must call the UNH IT Service Desk at 603-862-4242 immediately for assistance. 

For the text of the email, please review the post related to this phishing attack on The Phishbowl: https://www.unh.edu/it/news/2017/10/phishing-email-subject-compulsory-outlook-update 

Monday, October 30, 2017 - 11:10am

 Posted on Wednesday, October 25, 2017 - 1:46pm

Maintenance has been scheduled for a UNH IT backend system on Sunday, 10/29, from 7:00 AM - 7:05 AM. 

The maintenance has the potential to cause a momentary interruption in accessibility to multiple services. If you are unable to use or log into a UNH IT service/system during the maintenance window, please wait a moment and try again.

User Action Required, Monday, October 30, 2017 - 11:10am

 Updated on Wednesday, October 25, 2017 - 1:46pm

Some UNH Law users are receiving errors when trying to log into their UNH email. Errors include: "We do not recognize this Users ID or password" or "The user ID does not exist."

If you receive this error message, please sign in using username@law.unh.edu

If you have any questions or difficulties logging in, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Monday, October 16, 2017 - 9:47am

 


 Resolved on Friday, October 13, 2017 - 5:29pm

 

Box Inc has released the following update:

Box Engineers have resolved the issue, and will continue to monitor to ensure no further impact. 
 


 Posted on Friday, October 13, 2017 - 4:27pm

Box Inc. has released another update:

Box Engineers have reported that the impact of this issue also includes some users receiving http 500 responses returned through API requests, including document preview requests. We are continuing to remediate the impact at this time. 
 


 Updated on Friday, October 13, 2017 - 4:09pm

Box Inc. has released another update:

Box Engineers have identified the source of the issue and are working to remediate.


 Posted on Friday, October 13, 2017 - 3:50pm

Box Inc. has released the following statement:

Box engineers have identified an issue where some users may receive an error message when logging into Box.

Some users at UNH have reported experiencing this issue. When available, updates from the vendor will be posted to unh.edu/it.

Monday, October 16, 2017 - 9:47am

 Posted on Friday, October 13, 2017 - 8:32am

Banner Finance/HR will be unavailable from Friday, October 13 at 5:00 PM until Monday, October 16 at 7:00 AM for the Banner 8.11/8.14 upgrade.

Monday, October 16, 2017 - 9:47am

 Posted on Wednesday, October 11, 2017 - 1:15pm

Maintenance has been scheduled for Xtender for Student (UNH and GSC) and Xtender for Finance/HR on Sunday, 10/15, from 7:00 AM - 9:00 AM. During the maintenance window, the Xtender applications will be unavailable.

Resolved, Wednesday, October 11, 2017 - 8:38am

 Resolved on Wednesday, October 11, 2017 - 8:37am

Some users were unable to log on to the UNH Secure wireless network this morning. System administrators have resolved the issue.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

New, Wednesday, October 11, 2017 - 1:27pm


 Updated on Thursday, October 5, 2017 - 2:39pm

UNH IT has received reports of a phishing email that attempts to obtain user credentials with UNH-branded Outlook Web Access log in page.  This attack is targeting both students and employees and may indicate it was sent from a wildcats.unh.edu email account. 

The subject of the email is "Meeting Alert!"

Students, Faculty, or Staff who entered their username/password on the Phishing email/attack MUST contact the IT Service Desk at 603-862-4242.

Please visit https://www.unh.edu/it/the-phishbowl for up-to-date information.

Wednesday, September 27, 2017 - 8:38am

 Posted on Tuesday, September 26, 2017 - 3:44pm

Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable on Wednesday, 9/27, from 5:00 AM until 7:30 AM for a Banner upgrade.

Monday, October 2, 2017 - 9:37am

 Updated on Friday, September 22, 2017 - 12:33pm

Earlier this week, Cisco Systems’ Talos group determined that some versions of the widely-used CCleaner application are compromised.  While use of the impacted version is not believed to be wide-spread across UNH, it is important that all devices using this application be checked and those that are affected, be remediated. 

Details about this compromise and remediation instructions are available in the security alert posted to the ISS website earlier today. https://www.unh.edu/it/news/2017/09/security-alert-ccleaner-compromise

Due to the nature of this threat, it is important that ALL impacted devices be reported to the UNH IT Service Desk and remediated according to the process they provide.  ATLs, Desktop Consultants, and other first-level support personnel should not attempt to remediate this issue prior to contacting the Service Desk.

Friday, September 22, 2017 - 9:39am

 Posted on Thursday, September 21, 2017 - 4:15pm

Maintenance has been scheduled for the Xtender environment for Keene State College and UNH's General Councel's office for 7:00 PM - 8:00 PM today, Thursday, 9/21. 

During the maintenance window, Xtender will be unavailable to KSC and the General Councel's office.

Other Xtender environments will be unaffected by this maintenance. 

Resolved, Wednesday, September 20, 2017 - 9:32am

 Resolved on Wednesday, September 20, 2017 - 9:31am

Login access has been restored for myUNH.

 


 Posted on Wednesday, September 20, 2017 - 8:35am

Some users are currently unable to log into the myUNH portal (my.unh.edu) this morning. While myUNH does not require users to login to use the system, some of the tasks on myUNH do require authentication.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Monday, September 25, 2017 - 1:09pm

 

 Updated on Wednesday, September 20, 2017 - 8:20am

UNH Information Security Services has become aware of a phishing attack targeting faculty and staff. This mail references the 2017 Payroll Schedule and seeks to obtain user credentials. 

While additional incoming emails have been blocked, faculty and staff who have already received this email may still be impacted by this event. Anyone who received this email should delete it from their inbox. If you clicked the link and entered your UNH credentials, you need to call the UNH IT Service Desk at 603-862-4242 immediately for assistance. 

For the text of the email, please review the post related to this phishing attack on The Phishbowl: https://www.unh.edu/it/news/2017/09/phishing-email-subject-payroll-schedule-calendar-is-now-available 

 
Resolved, Tuesday, September 19, 2017 - 3:44pm


 Resolved on Tuesday, September 19, 2017 - 3:43pm

System administrators have resolved this issue.

 Posted on Tuesday, September 19, 2017 - 3:27pm

There have been intermittent issues accessing the UNH IT Knowledge Base (unh.edu/it/kb) this afternoon.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Monday, September 25, 2017 - 1:10pm

 Updated on Tuesday, September 19, 2017 - 8:54am

UNH Information Security Services has become aware that there is an on-going phishing attack targeting students.  The attack was launched using a valid @wildcats.unh.edu email account and seeks to obtain student user credentials by informing them that use of their email has been suspended.  While additional incoming emails have been blocked, students who have already received this email may still be impacted by this event.  Any student who received this email should delete it from their inbox.  Students who clicked the link and entered their UNH credentials need to call the UNH IT Service Desk at 603-862-4242 immediately for assistance.  

For the text of the email, please review the post related to this phishing attack on The Phishbowl - https://www.unh.edu/it/news/2017/09/phishing-email-targeting-students-subject-mailbox-limit-exceeded.