Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Monday, November 19, 2018 - 1:55pm

 Posted on Wednesday, November 14, 2018 - 8:31am

Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 5:00AM until approximately 2:00PM on Sunday, November 18, for a Banner upgrade.

Resolved, Friday, November 2, 2018 - 4:44pm

 Resolved on Friday, November 2, 2018 - 4:43pm

Issues with SmartAuth multi-factor authentication were resolved at approximately 1:30PM this afternoon. 

 


 Posted on Friday, November 2, 2018 - 10:32am

SmartAuth multi-factor authentication is currently experiencing slowness/delays with sending users phone calls and SMS/texts, affecting log in to WISE and Banner Fin/HR. The Workaround is to use the SmartAuth Authenticate mobile app. See instructions here on how to download and install: https://www.unh.edu/it/kb/article/smartauth-registering-the-authenticate-app.html 

Resolved, Wednesday, October 31, 2018 - 3:44pm

 Posted on Wednesday, October 31, 2018 - 3:41pm

This afternoon, there was a brief interruption to some network traffic for VPN users. The issue has been resolved.

Wednesday, October 24, 2018 - 3:06pm

 Posted on Wednesday, October 24, 2018 - 2:07pm

At 2:00PM today, Academic Technology will be making a minor update to Kaltura bringing the user interface to the current version 2. This upgrade will not change how the interface appears to users and fixes a bug with the fast search that allows users to pause typing without losing their search results.

 

Resolved, Tuesday, October 23, 2018 - 1:43pm

 Resolved on Monday, October 22, 2018 - 5:05pm

System administrators have restored access to Exchange email via Outlook and the Outlook Web App. 

 


 Updated on Monday, October 22, 2018 - 4:31pm

Some users are also experiencing issues accessing email via the Outlook Web App. System administrators are aware of the issue and are working to resolve it. 

 


 Posted on Monday, October 22, 2018 - 9:18am

Some users are reporting issues connecting to Exchange email via Outlook.

If you are having issues with Outlook, please restart your computer. If problems persist, please contact the UNH IT Service Desk at 603-862-4242.

 

Wednesday, October 31, 2018 - 3:41pm

 Posted on Thursday, October 18, 2018 - 4:31pm

Security is everyone’s job. On October 23, in order to align to modern security standards, UNH IT will disable access to Exchange email via Outlook 2010 and older versions. 

Learn more about this security measure and how to upgrade your Outlook application: https://www.unh.edu/it/news/2018/10/outlook-2010-and-older-to-be-disabled-on-october-23

Thursday, October 18, 2018 - 4:22pm

 Posted on Thursday, October 18, 2018 - 10:07am

Student Banner 9 will be unavailable today from 12:00PM - 1:00PM for maintenance in order to address an issue with some admin pages.

Users experiencing these issues may use Banner 8 until the maintenance is complete. Banner 8 will remain available during the maintenance window.  

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Thursday, October 18, 2018 - 10:05am

 Posted on Monday, October 15, 2018 - 10:43am

Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 4:45 AM - 7:30 AM on Thursday, October 18, for a Banner upgrade.

Resolved, Monday, October 15, 2018 - 10:37am

 Resolved on Monday, October 15, 2018 - 10:36am

WebIntelligence is now available for use.

 


 Posted on Monday, October 15, 2018 - 9:26am

WebI users are currently experiencing connection issues. Administrators will be rebooting servers and service will be restored by 10::00 AM. 

Resolved, Tuesday, October 9, 2018 - 1:43pm

 Resolved on Tuesday, October 9, 2018 - 1:39pm

Internet connectivity issues were resolved at approximately 9:30 this morning.

Network administrators will continue to monitor for any impacted network traffic.


 Posted on Tuesday, October 9, 2018 - 9:26am

Multiple large-scale internet service providers are reporting network issues in the northeast. UNH is impacted by these issues; some users are currently experiencing intermittent internet connectivity.

UNH system administrators are monitoring the situation. 

Resolved, Friday, September 21, 2018 - 9:03am

 Resolved on Friday, September 21, 2018 - 9:01am

The Password Self Service Application has been restored to full functionality.

 


 Posted on Thursday, September 20, 2018 - 6:15pm

Users from UNH, USNH-System and Granite State College are currently unable to reset their passwords using the Password Self Service Appilcations. System Administrators are aware of the issue and are working to resolve the problem.

Wednesday, September 19, 2018 - 4:34pm

 Posted on Wednesday, September 19, 2018 - 9:45am

Due to an issue with this morning’s Banner Student upgrade, the Banner 9 Admissions admin pages are not working properly. The Admissions forms in Banner 8 were not impacted.

Corrective maintenance will be performed today from 12:00 PM until approximately 1:00 PM. During this time, the UNH and GSC Banner 9 Student production environments will be unavailable. The Banner 8 Student production environments for both UNH and GSC will remain available during this time.

Wednesday, September 19, 2018 - 9:17am

 Posted on Monday, September 17, 2018 - 2:25pm

Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 4:45 AM -7:30 AM on Wednesday, September 19, for a Banner bundled upgrade. 

User Action Required, Monday, September 17, 2018 - 2:24pm

 Posted on Wednesday, September 12, 2018 - 8:48am

Some users of Salesforce for Directed Communications are currently unable to establish or reset their Salesforce passwords. System administrators are working with the vendor to resolve the issue. 

A workaround is available. If you are experiencing this issue, please contact the UNH IT Service Desk at 603-862-4242 for password assistance.

Resolved, Thursday, September 20, 2018 - 4:21pm

 Resolved on Thursday, September 13, 2018 - 11:59am

System administrators have discovered a cause and solution for this issue. Read more below, including how to correct the system settings causing these issues.

ISSUE:

Users are not able to activate Office nor authenticate to Skype. 

 

CAUSE: 

UNH IT has found this is may be a result of TLS 1.1 and 1.2 being disabled on the client machine(s). Making sure these two security settings are enabled will be essential in the coming months as companies start disabling support for TLS 1.0.

 

SOLUTION: 

Enable TLS 1.1 and 1.2:

  1. Go to the Start menu > Control Panel > Internet Options
  2. Click on the Advanced tab (far right tab)
  3. Scroll to the bottom of the settings windows, under Security:
    • Enable (check the box for)

      • Use TLS 1.1
      • Use TLS 1.2
    • Click Apply then OK
  4. REBOOT
  5. If problems persist – disable Use TLS 1.0
    • Follow same instructions for enabling TLS 1.1/1.2, just uncheck use TLS 1.0, make sure to apply settings

 

If you need assistance, or would like more information about these settings, please contact the UNH IT Service Desk at 603-862-4242.

 

 


 Posted on Wednesday, September 12, 2018 - 4:38pm

System administrators continue to investigate this issue.

If you are experiencing these issues, please see the workarounds below.

 


 Posted on Tuesday, September 11, 2018 - 10:35am

Some faculty/staff are currently unable to access UNH resources via older versions of Outlook and Skype for Business. System administrators are aware of the issue and are working to resolve it.

In the interim, users can access UNH Exchange email via the Outlook Web App at https://exchange.unh.edu/

Users accessing these resources via Office 2016 or Office 365 ProPlus are not experiencing this issue. UNH IT recommends upgrading to the most recent version of Office, which is available to all UNH users under existing licensing agreements. To upgrade, please see below:

Managed Desktops (with Software Center):

  1. Close Office products
  2. Hit the Windows key and type Software Center
  3. Choose the “Office 365 ProPlus” application
  4. Click Install

Unmanaged Desktops:

  1. Uninstall Office, https://www.unh.edu/it/kb/article/uninstall-office-applications.html
  2. Install Office 365 ProPlus, https://www.unh.edu/it/kb/article/installing-microsoft-office-faculty-staff.html

 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Monday, September 17, 2018 - 2:24pm

 Posted on Tuesday, September 11, 2018 - 8:43am

On Sunday, September 16, between 7:00 AM – 11:00 AM, Oracle Identity Manager (OIM) will be unavailable due to maintenance.  This maintenance will affect multiple systems, including:

  • UNH Parent Portal - no new accounts, no password or email changes

    • Note: all other Parent Portal functionality will be unaffected
  • CAMP & ID Lookup Tool - unavailable during the maintenance
  • All USNH Password Self Service applications - unavailable during the maintenance
  • USNH, UNH, GSC Banner - USNH ID form validation unavailable during the maintenance

Access to these systems and their full functionality will be restored at the end of the maintenance window.

Resolved, Tuesday, September 11, 2018 - 8:44am

 Resolved on Monday, September 10, 2018 - 8:05am

The production issue has been resolved. Banner Finance/HR is now available..


 Updated on Monday, September 10, 2018 - 7:53am

Banner Finance/HR is currently unavailable due to an overnight production problem. Enterprise Technology Services is investigating. If you attempt to log in, then you will receive a “ORA-28000: the account is locked”. All accounts are locked for this overnight production problem. Once it is resolved, everyone’s accounts will be unlocked. An FYI will be sent once the issue is resolved.

Resolved, Wednesday, September 5, 2018 - 9:47am

 Resolved on Wednesday, September 5, 2018 - 9:45am

At approximately 10:00PM on 9/4, Microsoft resolved an issue which was impacting our Password Self Service Application. All password changes should now function as expected.


 Posted on Tuesday, September 4, 2018 - 11:38am

Upon changing their UNH password, some users may receive an error message stating that their password change failed. If you receive this error, please use the Retry button. If this does not help, please use the Link Up service in a few minutes.

If you continue to have issues changing your password, please contact the UNH IT Service Desk at 603-862-4242.

Thursday, September 6, 2018 - 4:13pm

 Posted on Tuesday, September 4, 2018 - 10:31am

Some users are experiencing intermittent connectivity issues while attempting to connect to UNH wireless networks.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Wednesday, September 5, 2018 - 8:25am

 Resolved on Wednesday, September 5, 2018 - 8:24am

At approximately 10:00 PM on 9/4, Microsoft indicated that this issue has been resolevd. 

 


 Posted on Tuesday, September 4, 2018 - 10:11am

Some users may experience issues when attempting to access Box files via the web interface and through the Office Online Web App. Other Box systems such as Box Edit, Box Sync, and Box Drive are unaffected by this issue.

UNH IT is monitoring the situation; updates from the vendor will be shared as available.