Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Updated, Friday, September 13, 2019 - 11:20am

 Posted on Friday, September 13, 2019 - 11:17am

Users have reported intermittent UNH Wireless connectivity issues in various locations. System Administrators are aware of the issue and are working to resolve it.

 Resolved on Friday, September 13, 2019 - 9:00am

Wireless service has been restored.

 Posted on Thursday, September 12, 2019 - 6:20pm

Some users have reported intermittent UNH Wireless connectivity issues. System Administrators are aware of the issue and are working to resolve it.

Resolved, Friday, September 13, 2019 - 8:43am

 Resolved on Thursday, September 12, 2019 - 6:27pm

Service to Box at UNH has been restored.

 

 Posted on Thursday, September 12, 2019 - 11:55am

UNH System administrators have been notified of a widespread Box Services outage. Box.com as well as unh.box.com are unavailable. The vendor has acknowledged the outage. UNH System administrators are monitoring the situation.

Resolved, Thursday, September 5, 2019 - 11:37am

 Posted on Thursday, September 5, 2019 - 10:03am

Some users have reported intermittent UNH Wireless connectivity issues. System Administrators are aware of the issue and are working to resolve it.


 Resolved on Thursday, September 5, 2019 - 11:35am

System administrators identified and resolved this issue.

New, Wednesday, August 28, 2019 - 10:33am

 Posted on Tuesday, August 27, 2019 - 3:57pm

For more details, see this notice from Box: On Saturday, August 31, Box will perform planned maintenance in our data centers. The maintenance will take place throughout the day on Saturday, August 31 starting at 10:00 AM Pacific Daylight Time. We do not anticipate adverse user impact or downtime from this activity and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the Box Services throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site.

New, Wednesday, August 28, 2019 - 10:33am

 Posted on Thursday, August 22, 2019 - 4:41pm

Some users are experiencing issues loading forms with Banner HR/Finance (BPRD.) System Administrators are aware of the issue loading some forms and are working on a resolution.

Resolved, Thursday, August 22, 2019 - 1:09pm

 Resolved on Tuesday, August 19, 2019 - 3:11 PM

 System administrators identified and resolved this issue. 

 


 Posted on Monday, August 19, 2019 - 9:45am

Some users on the UNH Network (wifi and wired) are experiencing connectivity issues. Network administrators are aware of the issue and are working to resolve it. 

Resolved, Thursday, August 22, 2019 - 1:09pm

 Posted on Monday, August 19, 2019 - 8:17am

The UNH VPN is currently unavailable. System administrators are aware of the issue and are working to resolve it. 


 Resolved on Monday, August 19, 2019 - 10:16am

System administrators resolved this issue. The UNH VPN is now available. 

Resolved, Thursday, August 15, 2019 - 9:06am

 Posted on Thursday, August 15, 2019 - 9:05am

Network maintenance this morning caused connectivity issues with some networked resources. System administrators have resolved the issue.

Resolved, Thursday, August 15, 2019 - 9:04am

 Resolved on Tuesday, August 13, 2019 - 3:15pm

Access to UNH Box was briefly unavailable. At this time, services have been restored. If you continue to experience problems logging into UNH Box, please contact the UNH IT Service Desk 603-862-4242. 

Resolved, Thursday, August 15, 2019 - 9:04am

 Resolved on Tuesday, August 13, 2019 - 2:15pm

UNH Wireless is now available and all issues have been resolved. If you continue to have problems connecting, please call the UNH IT Service Desk at 603-862-4242.

 

 Posted on Tuesday, August 13, 2019 - 8:49am

Some users are unable to connect to UNH Wireless, both UNH Public and UNH Secure.  System administrators are aware of the issue and working to resolve the issue.

Resolved, Wednesday, August 7, 2019 - 12:56pm

 Posted on Wednesday, August 7, 2019 - 12:54pm

Some users were unable to connect to UNH Wireless starting just before noon today. System administrators have restored access.

Thursday, August 15, 2019 - 9:05am

 Posted on Tuesday, August 6, 2019 - 4:31pm

Box has scheduled maintenance for Monday, 8/12, from 8:00PM - 2:00 AM on Tuesday 8/13. Box notes in their maintenance posting that they "do not anticipate adverse user impact to SSO logins from this activity".

Details of the maintenance can be viewed on Box's status page here: https://status.box.com/incidents/ltp9sc6br7mw?u=vwrrlr2mk5np 

 

Thursday, August 15, 2019 - 9:05am

 Posted on Tuesday, August 6, 2019 - 4:02pm

The following services will be down between 7:00 AM and 2:00 PM on Sunday, August 11 for networking maintenance:

Webi/Business Objects, DegreeWorks(UNH/GSC),  Keene Xtender, Banner Student, Workflow and Xtender, Kronos, Application Express, Ellucian Mobile, FAMIS, OIM, CAMP & the ID Lookup Tool.  In addition, authentication for WebROCK will not be available.

This maintenance will also impact access to:

  • UNH Parent Portal - no new accounts, no password or email changes

    • Note: all other Parent Portal functionality will be unaffected
  • All USNH Password Self Service applications 
  • Accounts Management System

 

Updated, Tuesday, July 30, 2019 - 8:33am

 Posted on Monday, July 29, 2019 - 12:06pm

Some users may find that the voicemail indicator light on their UNH desk phone does not illuminate when a new voicemail is waiting.

System administrators will applying a fix for this issue tonight.

In the meanwhile, if you notice your voicemail indictor is not illuminating for new voicemails, you can contact the UNH IT Service Desk at 603-862-4242 to have the fix applied to your line sooner.

Monday, July 29, 2019 - 11:43am

 Posted on Friday, July 26, 2019 - 3:51pm

System administrators will be performing a VPN upgrade on Saturday, 7/27, from 8:00AM - 12:00PM. During the maintenance window, the UNH VPN may be intermittently unavailable.

User Action Required, Friday, July 26, 2019 - 3:51pm


 Resolved on Friday, July 19, 2019 - 2:50pm

Services have been restored. If you continue to experience issues, please contact the UNH IT Service Desk at 603-862-4242. 

 Posted on Friday, July 19, 2019 - 1:05pm

Users may experience access issues or service degradation in Exchange Online. The vendor is aware of the issue. Exchange Admins will monitor reports from vendor and provide updates as they are available.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Tuesday, July 16, 2019 - 2:01pm

 Resolved on Tuesday, July 16, 2019 - 1:57pm

Issues with voicemail delivery have been resolved.

All undelivered voicemails will be delivered. However, as there is a backlog, it may take some time for all messages to be delivered.


 Posted on Tuesday, July 16, 2019 - 12:01pm

Some users are currently not receiving voicemails sent to their personal voicemail boxes. System administrators are investigating the issue.

Group voicemail boxes appear to be not impacted by this issue.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

 

Correction: this message previously read "group mailboxes appear to not be impacted by this issue." The specification was intended to be that group *voicemail* boxes appear to not be impacted.

Tuesday, July 9, 2019 - 4:47pm

 Posted on Thursday, June 27, 2019 - 2:27pm

Banner Finance/HR is currently experiencing issues loading forms, generating the error “Invocation Failed.” System administrators are aware of the issue and are working to resolve it.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Wednesday, June 26, 2019 - 9:23am

 Resolved on Wednesday, June 26, 2019 - 9:21am

As of 9:00 AM, Banner Student Admin pages are accessible.

 


 Posted on Wednesday, June 26, 2019 - 8:42am

Banner Student Admin pages will need to be redeployed following this morning's upgrade. The Admin pages are expected to be up by 9:00 AM.

Webcat and WebROCK are unaffected by this issue.

Wednesday, June 26, 2019 - 9:23am

 Posted on Monday, June 24, 2019 - 3:06pm

Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 3:30 AM - 8:00 AM on Wednesday, June 26, for a Banner upgrade.