Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Monday, October 16, 2017 - 9:47am

 


 Resolved on Friday, October 13, 2017 - 5:29pm

 

Box Inc has released the following update:

Box Engineers have resolved the issue, and will continue to monitor to ensure no further impact. 
 


 Posted on Friday, October 13, 2017 - 4:27pm

Box Inc. has released another update:

Box Engineers have reported that the impact of this issue also includes some users receiving http 500 responses returned through API requests, including document preview requests. We are continuing to remediate the impact at this time. 
 


 Updated on Friday, October 13, 2017 - 4:09pm

Box Inc. has released another update:

Box Engineers have identified the source of the issue and are working to remediate.


 Posted on Friday, October 13, 2017 - 3:50pm

Box Inc. has released the following statement:

Box engineers have identified an issue where some users may receive an error message when logging into Box.

Some users at UNH have reported experiencing this issue. When available, updates from the vendor will be posted to unh.edu/it.

Monday, October 16, 2017 - 9:47am

 Posted on Friday, October 13, 2017 - 8:32am

Banner Finance/HR will be unavailable from Friday, October 13 at 5:00 PM until Monday, October 16 at 7:00 AM for the Banner 8.11/8.14 upgrade.

Monday, October 16, 2017 - 9:47am

 Posted on Wednesday, October 11, 2017 - 1:15pm

Maintenance has been scheduled for Xtender for Student (UNH and GSC) and Xtender for Finance/HR on Sunday, 10/15, from 7:00 AM - 9:00 AM. During the maintenance window, the Xtender applications will be unavailable.

Resolved, Wednesday, October 11, 2017 - 8:38am

 Resolved on Wednesday, October 11, 2017 - 8:37am

Some users were unable to log on to the UNH Secure wireless network this morning. System administrators have resolved the issue.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

New, Wednesday, October 11, 2017 - 1:27pm


 Updated on Thursday, October 5, 2017 - 2:39pm

UNH IT has received reports of a phishing email that attempts to obtain user credentials with UNH-branded Outlook Web Access log in page.  This attack is targeting both students and employees and may indicate it was sent from a wildcats.unh.edu email account. 

The subject of the email is "Meeting Alert!"

Students, Faculty, or Staff who entered their username/password on the Phishing email/attack MUST contact the IT Service Desk at 603-862-4242.

Please visit https://www.unh.edu/it/the-phishbowl for up-to-date information.

Wednesday, September 27, 2017 - 8:38am

 Posted on Tuesday, September 26, 2017 - 3:44pm

Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable on Wednesday, 9/27, from 5:00 AM until 7:30 AM for a Banner upgrade.

Monday, October 2, 2017 - 9:37am

 Updated on Friday, September 22, 2017 - 12:33pm

Earlier this week, Cisco Systems’ Talos group determined that some versions of the widely-used CCleaner application are compromised.  While use of the impacted version is not believed to be wide-spread across UNH, it is important that all devices using this application be checked and those that are affected, be remediated. 

Details about this compromise and remediation instructions are available in the security alert posted to the ISS website earlier today. https://www.unh.edu/it/news/2017/09/security-alert-ccleaner-compromise

Due to the nature of this threat, it is important that ALL impacted devices be reported to the UNH IT Service Desk and remediated according to the process they provide.  ATLs, Desktop Consultants, and other first-level support personnel should not attempt to remediate this issue prior to contacting the Service Desk.

Friday, September 22, 2017 - 9:39am

 Posted on Thursday, September 21, 2017 - 4:15pm

Maintenance has been scheduled for the Xtender environment for Keene State College and UNH's General Councel's office for 7:00 PM - 8:00 PM today, Thursday, 9/21. 

During the maintenance window, Xtender will be unavailable to KSC and the General Councel's office.

Other Xtender environments will be unaffected by this maintenance. 

Resolved, Wednesday, September 20, 2017 - 9:32am

 Resolved on Wednesday, September 20, 2017 - 9:31am

Login access has been restored for myUNH.

 


 Posted on Wednesday, September 20, 2017 - 8:35am

Some users are currently unable to log into the myUNH portal (my.unh.edu) this morning. While myUNH does not require users to login to use the system, some of the tasks on myUNH do require authentication.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Monday, September 25, 2017 - 1:09pm

 

 Updated on Wednesday, September 20, 2017 - 8:20am

UNH Information Security Services has become aware of a phishing attack targeting faculty and staff. This mail references the 2017 Payroll Schedule and seeks to obtain user credentials. 

While additional incoming emails have been blocked, faculty and staff who have already received this email may still be impacted by this event. Anyone who received this email should delete it from their inbox. If you clicked the link and entered your UNH credentials, you need to call the UNH IT Service Desk at 603-862-4242 immediately for assistance. 

For the text of the email, please review the post related to this phishing attack on The Phishbowl: https://www.unh.edu/it/news/2017/09/phishing-email-subject-payroll-schedule-calendar-is-now-available 

 
Resolved, Tuesday, September 19, 2017 - 3:44pm


 Resolved on Tuesday, September 19, 2017 - 3:43pm

System administrators have resolved this issue.

 Posted on Tuesday, September 19, 2017 - 3:27pm

There have been intermittent issues accessing the UNH IT Knowledge Base (unh.edu/it/kb) this afternoon.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Monday, September 25, 2017 - 1:10pm

 Updated on Tuesday, September 19, 2017 - 8:54am

UNH Information Security Services has become aware that there is an on-going phishing attack targeting students.  The attack was launched using a valid @wildcats.unh.edu email account and seeks to obtain student user credentials by informing them that use of their email has been suspended.  While additional incoming emails have been blocked, students who have already received this email may still be impacted by this event.  Any student who received this email should delete it from their inbox.  Students who clicked the link and entered their UNH credentials need to call the UNH IT Service Desk at 603-862-4242 immediately for assistance.  

For the text of the email, please review the post related to this phishing attack on The Phishbowl - https://www.unh.edu/it/news/2017/09/phishing-email-targeting-students-subject-mailbox-limit-exceeded.

Monday, September 18, 2017 - 8:15am

 Posted on Wednesday, September 13, 2017 - 2:36pm

Maintenance has been scheduled for WebIntelligence (WebI) on Sunday, 9/17 from 7:00 AM - 10:00 AM. During the maintenance window, WebI will be unavailable. 

Friday, September 15, 2017 - 8:24am

 Posted on Wednesday, September 13, 2017 - 1:53pm

Maintenance has been scheduled for TeamDynamix for Thursday, 9/14, from 7:00 PM - 9:00 PM. During the maintenance window, TeamDynamix will be unavailable.

Updated, Friday, September 22, 2017 - 9:40am

 Updated on Wednesday, September 20, 2017 - 10:25am

Engineers have isolated the network slowness to two wireless zones and routed wireless clients away from those zones. Wireless clients should no longer experience poor download speeds but engineers are continuing to investigate the root cause.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

 


 Updated on Monday, September 18, 2017 - 11:08am

The report of slow download speeds in the evening on the wireless network has been escalated with our wireless vendor, Aruba. The UNH and Aruba team meet at length on Friday to discuss next steps and several members of the team worked over the weekend collecting data. Tonight Aruba will have several engineers on campus to collect more data which can be analysis in attempt to isolate the issue.
 
UNH has been assured by Aruba support that this incident has been escalated to the highest level is receiving visibility from the company’s president.


 Updated on Friday, September 15, 2017 - 8:25am

System administrators continue work on resolving this issue.


 Updated on Wednesday, September 13, 2017 - 8:55am

System administrators continue to investigate this issue.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.


 Posted on Tuesday, September 12, 2017 - 11:47am

UNH IT has identified an issue with the wireless network in some residence halls and academic buildings, predominantly during the evening hours. When network usage is at its heaviest, users in impacted buildings may experience slower download and upload speeds. 

UNH IT is working to resolve the issue. Updates will be posted on unh.edu/it as they become available.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Monday, September 11, 2017 - 9:32am

 Resolved on Monday, September 11, 2017 - 8:37am

Access to mycourses.unh.edu has been restored.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.


 Posted on Monday, September 11, 2017 - 8:11am

Some users are currently unable to log into mycourses.unh.edu. System administrators are aware of the issue and are working to resolve it. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

New, Wednesday, September 13, 2017 - 1:56pm

 Posted on Friday, September 8, 2017 - 10:52am

Equifax, one of the nation’s largest American credit agencies, announced on Thursday, September 7, 2017 that it is the latest to suffer a mega-data breach from a cyberattack. More than 143 million people could be affected. Details: https://www.unh.edu/it/news/2017/09/equifax-data-breach

Resolved, Monday, August 28, 2017 - 8:12am

 Resolved on Saturday, August 26, 2017 - 3:32pm

System administrators resolved this issue, and services are restored.

 


 Posted on Saturday, August 26, 2017 - 2:42pm

Some users are experiencing issues connecting to resources on UNH Secure Wireless. System administrators are aware of the issue and are working to resolve it. 

Updated, Tuesday, August 22, 2017 - 10:01am

 Posted on Friday, August 18, 2017 - 2:39pm

The myUNH Portal is currently unavailable. 


 Resolved on Friday, August 18, 2017 - 12:17pm

The myUNH Portal is now available. 

Service was restored at approximately 11:25 AM today.


 Posted on Friday, August 18, 2017 - 10:55am

Due to a vendor-side issue, the myUNH Portal (my.unh.edu) is currently unavailable.

The following links are being provided for quick access:

myCourses: https://mycourses.unh.edu/

Webcat: https://unhssomgr.unh.edu/ssomanager/saml/login?relayState=/c/auth/SSB 

Log In Help: https://www.unh.edu/it/loginhelp

New Student Checklist: http://www.unh.edu/orientation/new-student-checklist

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Friday, August 25, 2017 - 3:15pm

 Posted on Wednesday, August 16, 2017 - 1:23pm

Maintenance has been scheduled for the UNH Wireless Network on Wednesday, August 23, from 6:00 AM - 7:00 AM.

The UNH Wireless Network will be unavailable during the maintenance window.