Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Monday, September 18, 2017 - 8:15am

 Posted on Wednesday, September 13, 2017 - 2:36pm

Maintenance has been scheduled for WebIntelligence (WebI) on Sunday, 9/17 from 7:00 AM - 10:00 AM. During the maintenance window, WebI will be unavailable. 

Friday, September 15, 2017 - 8:24am

 Posted on Wednesday, September 13, 2017 - 1:53pm

Maintenance has been scheduled for TeamDynamix for Thursday, 9/14, from 7:00 PM - 9:00 PM. During the maintenance window, TeamDynamix will be unavailable.

Monday, September 18, 2017 - 11:08am

 Updated on Monday, September 18, 2017 - 11:08am

The report of slow download speeds in the evening on the wireless network has been escalated with our wireless vendor, Aruba. The UNH and Aruba team meet at length on Friday to discuss next steps and several members of the team worked over the weekend collecting data. Tonight Aruba will have several engineers on campus to collect more data which can be analysis in attempt to isolate the issue.
 
UNH has been assured by Aruba support that this incident has been escalated to the highest level is receiving visibility from the company’s president.

 


 Updated on Friday, September 15, 2017 - 8:25am

 

System administrators continue work on resolving this issue.


 Updated on Wednesday, September 13, 2017 - 8:55am

System administrators continue to investigate this issue.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.


 Posted on Tuesday, September 12, 2017 - 11:47am

UNH IT has identified an issue with the wireless network in some residence halls and academic buildings, predominantly during the evening hours. When network usage is at its heaviest, users in impacted buildings may experience slower download and upload speeds. 

UNH IT is working to resolve the issue. Updates will be posted on unh.edu/it as they become available.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Monday, September 11, 2017 - 9:32am

 Resolved on Monday, September 11, 2017 - 8:37am

Access to mycourses.unh.edu has been restored.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.


 Posted on Monday, September 11, 2017 - 8:11am

Some users are currently unable to log into mycourses.unh.edu. System administrators are aware of the issue and are working to resolve it. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

New, Wednesday, September 13, 2017 - 1:56pm

 Posted on Friday, September 8, 2017 - 10:52am

Equifax, one of the nation’s largest American credit agencies, announced on Thursday, September 7, 2017 that it is the latest to suffer a mega-data breach from a cyberattack. More than 143 million people could be affected. Details: https://www.unh.edu/it/news/2017/09/equifax-data-breach

Resolved, Monday, August 28, 2017 - 8:12am

 Resolved on Saturday, August 26, 2017 - 3:32pm

System administrators resolved this issue, and services are restored.

 


 Posted on Saturday, August 26, 2017 - 2:42pm

Some users are experiencing issues connecting to resources on UNH Secure Wireless. System administrators are aware of the issue and are working to resolve it. 

Updated, Tuesday, August 22, 2017 - 10:01am

 Posted on Friday, August 18, 2017 - 2:39pm

The myUNH Portal is currently unavailable. 


 Resolved on Friday, August 18, 2017 - 12:17pm

The myUNH Portal is now available. 

Service was restored at approximately 11:25 AM today.


 Posted on Friday, August 18, 2017 - 10:55am

Due to a vendor-side issue, the myUNH Portal (my.unh.edu) is currently unavailable.

The following links are being provided for quick access:

myCourses: https://mycourses.unh.edu/

Webcat: https://unhssomgr.unh.edu/ssomanager/saml/login?relayState=/c/auth/SSB 

Log In Help: https://www.unh.edu/it/loginhelp

New Student Checklist: http://www.unh.edu/orientation/new-student-checklist

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Friday, August 25, 2017 - 3:15pm

 Posted on Wednesday, August 16, 2017 - 1:23pm

Maintenance has been scheduled for the UNH Wireless Network on Wednesday, August 23, from 6:00 AM - 7:00 AM.

The UNH Wireless Network will be unavailable during the maintenance window.

Resolved, Tuesday, August 15, 2017 - 2:38pm

 Resolved on Thursday, August 10, 2017 - 12:14pm

Access to myCourses has been restored. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.


 Posted on Thursday, August 10, 2017 - 12:05pm

myCourses (Canvas) is currently unavailable.  We are aware of the problem and currently working with the vendor to resolve the issue.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Tuesday, August 15, 2017 - 2:37pm

 Posted on Tuesday, August 1, 2017 - 4:17pm

Users are currently unable to login to Tegrity directly from https://unh.tegrity.com. This issue is being worked on with the vendor.

Instructors needing to record can login to Tegrity from myCourses by following these instructions: https://www.unh.edu/it/kb/article/tegrity-enable-tegrity-in-mycourses.html

Resolved, Friday, July 28, 2017 - 8:17am

 Posted on Thursday, July 27, 2017 - 3:58pm

The myUNH Portal (my.unh.edu) was briefly unavailable from approximately 1:00 PM - 1:15 PM. System administrators are monitoring for any future impacts to availability. 

New, Wednesday, July 19, 2017 - 2:27pm

 Posted on Wednesday, July 19, 2017 - 2:25pm

UNH IT will perform scheduled maintenace on the UNH VPN August 6 from 6:00 AM to 12:00 PM.  During this time, the UNH VPN will not be available.

Resolved, Wednesday, July 19, 2017 - 10:45am

 Resolved on Wednesday, July 19, 2017 - 10:44am

Access has been restored to all Summer courses. 

If you have any trouble accessing your courses, please contact the UNH IT Service Desk at 603-862-4242. 


 Posted on Wednesday, July 19, 2017 - 8:09am

Faculty and students in myCourses (Canvas) have reported that their courses are missing this morning. System administrators are aware of the issue and are working to resolve it. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242. 

Resolved, Wednesday, July 19, 2017 - 8:26am

 Resolved on Friday, July 14, 2017 - 10:42am

All issues have been resolved. If you continue to experience problems using the UNH Password Self-Service Application, please contact the IT Service Desk at 603-862-4242.

 


 Posted on Friday, July 14, 2017 - 10:06am

UNH Password Self-Service options (including UNH password reset/change and link up accounts) are currently unavailable. System administrators are aware and are working to resolves issues.

If you require assistance with UNH passwords, please contact the IT Service Desk at 603-862-4242.

Resolved, Wednesday, July 12, 2017 - 2:12pm

 Resolved on Wednesday, July 12, 2017 - 2:10pm

This issue was resolved at approximately 1:15PM today. 

 


 Posted on Wednesday, July 12, 2017 - 12:47pm

Some users are currently unable to access various UNH websites or servers. Multiple users have found that using a wireless connection (instead of a wired connection) restores accessibility. 

System administrators are aware of the issue and are working to resolve the issue.

If you have any questions, please contact the UNH IT Service Desk 603-862-4242.

Resolved, Tuesday, July 11, 2017 - 8:53am

 Resolved on Tuesday, July 11, 2017 - 8:52am

The myUNH portal is now available. 

The service provider has notified and we have confirmed that all services have been restored to the myUNH portal https://my.unh.edu/. The cause for the outage was due to a DDoS attack on the AWS servers where our portal instance resides. If you would like to read more about the outage, visit https://support.rsmart.com/customer/en/portal/articles/2838577-onecampus-service-issues-resolved for full details.

 


 Updated on Monday, July 10, 2017 - 3:51pm

The system-wide outage affecting all components of the myUNH portal https://my.unh.edu/ continues. The service provider is working to resolve the issue; however, we have no time estimate for a return to service. We will continue to send updates as we learn them.

The following links are being provided for quick access:

Webcat: https://unhssomgr.unh.edu/ssomanager/saml/login?relayState=/c/auth/SSB (updated link)
myCourses: https://mycourses.unh.edu/
Log In Help: https://www.unh.edu/it/loginhelp
New Student Checklist: http://www.unh.edu/orientation/new-student-checklist

We thank you for your continued patience.


 Posted on Monday, July 10, 2017 - 11:18am

The myUNH Portal (my.unh.edu) is currently unavailable. System administrators are aware of the issue and are working to resolve it. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242. 

Wednesday, July 19, 2017 - 8:27am

 Posted on Monday, July 10, 2017 - 9:43am

Finance/HR Banner, including WISE Self Service and Workflow, will be unavailable on Monday, July 17 from 5:00 PM - 10:00 PM due to Finance 13th Month End processing.

Friday, July 14, 2017 - 11:01am

 Posted on Monday, July 10, 2017 - 8:35am

Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 3:30 AM - 7:30 AM on Wednesday, July 12, for a Banner bundled upgrade.

Friday, July 28, 2017 - 8:17am

 Updated on Thursday, July 6, 2017 - 4:25pm

The link in this phishing attack opens a fake UNH branded Outlook Web Access log in screen in an attempt to steal user credentials.   

Additionally, when the link is clicked, a file or files are written to the user's device and information about the cookies stored in the user's browser are collected.  

Users who clicked this link need to take the following steps immediately:

  1. Notify the UNH IT Service Desk at (603) 862-4242 or Information Security Services if the user entered their credentials into the log in screen.
  2. Run an anti-malware scan on the device they were using when they clicked on the link from this email.
  3. Clear the cache on the browser being used when the link was clicked.
  4. Change the password on any account they have logged in to using that browser.

Text of the email can be seen on The Phishbowl - https://www.unh.edu/it/news/2017/07/phishing-email-subject-tech-solutions

 

Friday, July 28, 2017 - 8:17am

 Updated on Wednesday, July 5, 2017 - 3:12pm

UNH Information Security Services (ISS) is aware of a phishing email that has rapidly spread across campus.  The subject of the email is “IT Service Desk” and the full text of the email is available on The Phishbowl (https://www.unh.edu/it/news/2017/07/phishing-email-subject-it-service-desk).

When clicked, the links in this email take the user to a very convincing UNH branded Outlook Web Access log in page.  The device of any user who clicks either of the links in the email should be scanned for malware immediately.  Additionally, any user who enters their credentials must have their account secured.  

For assistance please contact the UNH IT Service Desk at (603) 862-4242.