UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.
Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 6:00 AM until approximately 2:00 PM on Sunday, November 17, for a Banner upgrade.
This issue was resolved at approximately 8:35 this morning.
The Service Desk has received calls that some users are unable to access https://networking.unh.edu. System Administrators are aware of the issue and are working on a resolution.
An issue where Webcat was showing a secure connection error after submitting the multifactor authentication code has been resolved.
Box has restored access to uploading, downloading, and previewing documents in all Box applications.
The issue impacting access to Box documents has been confirmed by Box as a widespread outage.
Box has noted that the issue impacts uploading, downloading, and previewing of documents in the Webapp, Box Sync, Box Drive, and Mobile.
System administrators are monitoring the issue.
Some users have reported that Box is currently experiencing issues loading documents. System Administrators are aware and are working to resolve the issues.
Issues with SharePoint have been resolved.
SharePoint is currently experiencing intermittent accessibility issues. System administrators are aware of the issue and are working to resolve it.
This issue, a known bug, has only impacted a very small number of users. If you experience the issue, please either contact the IT Service Desk at 603-862-4242 or submit a support ticket at https://td.unh.edu/TDClient/Requests/ServiceDet?ID=192
Users are reporting receiving an "unauthorized" error message when attempting access embedded Assignment files. Canvas is aware of the issue and is working to resolve it.
If you experience this issue and need assistance, please either contact the IT Service Desk at 603-862-4242 or submit a support ticket at https://td.unh.edu/TDClient/Requests/ServiceDet?ID=192
The following applications for Banner Finance/HR will be unavailable from Friday, October 25 at 5:00 PM until Monday, October 28 at 7:00 AM for the Banner 9 upgrade:
On Sunday, 10/27, from 7:00 AM – 8:30 AM, the following systems will be offline for system maintenance:
At 6:00 PM on Wednesday, 10/23, the VPN servers will be restarted. Users may experience a brief interruption or be prompted to re-login.
Users have reported Authentication Issues at wifi.unh.edu. System Administrators are aware and working on a resolution.
System Administrators have resolved this issue.
Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 6:00AM until approximately 2:00PM on Sunday, October 13, for a Banner upgrade.
Issues with accessing Box on iOS have been resolved in the new iOS 13.2 update.
If you are having issues accessing your Box files via the Box Sync App, please update your device to use iOS 13.2.
System administrators are working with Box to restore access to Box files via the Box Sync App on iOS 13.1.12.
In the interim, Box users on iOS 13.1.12 should continue to access their Box files via a browser on their device.
System administrators continue to monitor this issue, however Box has not resolved the issue.
Box users on iOS 13.1.12 should continue to access their Box files via a browser on their device.
UNH system administrators continue to monitor for progress on this issue.
In the interim, users on iOS 13.1.2 can access their Box files via a browser on their devices.
Currently, there are no updates from Box on this issue. UNH system administrators will continue to monitor for updates.
Users are currently unable to log into the Box App on iOS devices which have updated to version 13.1.2. Users can access their files via a browser.
Box is working to fix the issue.
Working with our vendor, system administrators resolved issues with Kaltura at approximately 5:00 PM on Mon. 9/23.
System administrators have confirmed that the impacted videos are now functioning as expected.
Some users are experiencing intermittent issues with Kaltura, both in myCourses (Canvas) and at media.unh.edu.
Users have reported various results when playing back Kaltura videos, including API errors or seeing only a black box where a video should be. Some videos are working as expected.
System administrators are working to resolve the issue. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
Services have been restored.
Users have reported issues with Voice Over IP (VOIP) and printing services in various locations on campus. System Administrators are aware of the issue and are working to resolve it.
Service has been restored.
Some users have reported they are unable to log in to UNH Banner (PROD). System Administrators are aware of the issue and are working to resolve it.
Service has been restored.
Some users are currently receiving error messages when using the Password Self Service Application. System administrators are aware of the issue and are working to resolve it.
Users have reported intermittent UNH Wireless connectivity issues in various locations. System Administrators are aware of the issue and are working to resolve it.
Users have reported intermittent UNH Wireless connectivity issues in various locations. System Administrators are aware of the issue and are working to resolve it.
Wireless service has been restored.
Some users have reported intermittent UNH Wireless connectivity issues. System Administrators are aware of the issue and are working to resolve it.
Service to Box at UNH has been restored.
UNH System administrators have been notified of a widespread Box Services outage. Box.com as well as unh.box.com are unavailable. The vendor has acknowledged the outage. UNH System administrators are monitoring the situation.
Some users have reported intermittent UNH Wireless connectivity issues. System Administrators are aware of the issue and are working to resolve it.
System administrators identified and resolved this issue.