Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

User Action Required, Monday, May 22, 2017 - 8:44am

 Updated on Monday, May 22, 2017 - 8:41am

Issues with the VPN have been resolved. If you are still unable to access resources via the VPN, please disconnect the VPN and reconnect. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.


 Posted on Monday, May 22, 2017 - 8:23am

Some users are currently unable to access resources which require VPN access.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242. 

New, Tuesday, May 16, 2017 - 8:28am

 Posted on Monday, May 15, 2017 - 11:55am

UNH IT has been made aware of a large list of email address and password combinations that have been publicly posted.  These publicly posted credentials appear to be an aggregation of data from several breaches at third-party companies.  We are alerting the UNH community because this list includes UNH email addresses.
 
We are currently analyzing the list to identify all active UNH users whose email addresses are impacted.  Active UNH users whose accounts are on this list will be contacted and required to change their passwords.
 

New, Wednesday, May 17, 2017 - 10:05am

 Updated on Friday, May 12, 2017 - 4:55pm

UNH IT has been alerted to a large-scale ransomware event with the potential to impact UNH users.  On Friday, May 12, a new variant of the ransomware strain WannaCry began infecting computers around the globe.  While there have been no reports of this ransomware affecting any devices at the University as of this posting, the virulent nature of this strain is cause for concern. 

If your UNH device is managed by IT/ConfigMan, the patch that protects against this Windows-based infection was pushed out earlier this Spring and has been applied to your device if it has been turned/off or rebooted recently.  If you are not sure when you last rebooted your device, please restart to ensure the patch is applied.

If your UNH device is not managed by IT, ensure your Microsoft Updates are all up-to-date.

Friday, May 12, 2017 - 4:59pm

 Updated on Wednesday, May 3, 2017 - 4:08pm

UNH IT has received reports of a phishing attempt with the subject line “[Person’s Name] has shared a document on Google Docs with you”.  The name of the person may be different than the name in the screenshot below.

The message attempts to gain access to Google accounts. 

If you received this message, please delete the message.

If you clicked on the link and followed the instructions:

  1. Go to your Gmail accounts permissions settings at https://myaccount.google.com/permissions.
  2. Remove permissions for “Google Docs,” the name of the phishing scam.
  3. Change your password.

If you cannot log in to your Google account, visit Google’s Account Help page https://support.google.com/accounts/answer/58585?hl=en&ref_topic=3382296

 

Snapshots of the email message:

Resolved, Monday, May 1, 2017 - 3:52pm

 Resolved on Monday, May 1, 2017 - 3:51pm

UNH IT Knowledge Base was briefly inaccessible this afternoon. All access has been restored. 

Wednesday, May 3, 2017 - 4:15pm

 Updated on Monday, April 24, 2017 - 1:56pm

UNH IT has received reports of a phishing attempt with the subject line “We’re Adding Some New Maintenance” and appears to be from the UNH HelpDesk.

The message attempts to gain access to your UNH credentials by linking to a webpage that asks for your UNH username and password.

If you received this message, please delete the message. If you clicked on the link and entered your username and password, please contact the UNH IT Service Desk immediately at 603-862-4242.

Snapshots of the email message and the fake login page can be viewed below:

Wednesday, May 3, 2017 - 4:15pm

 Posted on Monday, April 24, 2017 - 8:21am

Banner Student/Advancement, Webcat, WebRock, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 5:15 AM – 7:30 AM Friday, April 28, for a Banner upgrade.

 

Monday, April 24, 2017 - 8:22am

 Updated on Thursday, April 20, 2017 - 3:43pm

UNH IT has received reports of fraudulent phone calls and voicemails received across the University that claim to be from the IRS or the U.S. Treasury Department and threaten legal action for tax fraud.  The text of the voicemail will look similar to this:UNH IT has received reports of fraudulent phone calls and voicemails received across the University that claim to be from the IRS or the U.S. Treasury Department and threaten legal action for tax fraud.  The text of the voicemail will look similar to this:

The message attempts to get you to return the call in order to obtain personally identifying information that can be used for identity theft and/or demand payment.

If you received a voicemail message, please delete the message.  If you receive a phone call, simply hang up the phone. 

Additional guidance from the U.S. Treasury Department on this scam can be found here.

(https://www.treasury.gov/about/organizational-structure/ig/Documents/U.S.%20Treasury%20OIG%20Fraud%20Alert%20-%20Threats%20and%20Demands%20from%20Callers%20or%20E-mailers%20Impersonating%20Treasury%20Officials.docx)

Resolved, Thursday, April 20, 2017 - 10:59am

 Resolved on Thursday, April 20, 2017 - 10:57am

This issue has been resolved.

If you experience any issues submitting an IT webform or an account request in the Accounts Management System, please contact the IT Service Desk at 603-862-4242.

 


 Posted on Thursday, April 20, 2017 - 10:13am

Some users have reported issues when attempting to submit requests in the Accounts Management System and IT Support Webforms. This issue is also impacting the internal Computer Repair Services ticket tracking application. 

System administrators are aware of the issue and are working to resolve it. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Friday, March 31, 2017 - 1:21pm

 Resolved on Friday, March 31, 2017 - 1:20pm

System administrators have resolved this issue.

 


 Posted on Friday, March 31, 2017 - 12:37pm

Some users are currently unable to connect to the UNH Secure wireless network.

System administrators are aware of the issue and are working to resolve it. 

Monday, April 3, 2017 - 2:54pm

 Posted on Thursday, March 30, 2017 - 4:53pm

Maintenance has been scheduled for Sunday, 4/2, from 7:00AM - 11:00AM. This maintenance will affect multiple systems, including:

  • UNH Parent Portal - no new accounts, no password or email changes

    • Note: all other Parent Portal functionality will be unaffected
  • CAMP & ID Lookup Tool - unavailable during the maintenance
  • All USNH Password Self Service applications - unavailable during the maintenance
  • USNH, UNH, GSC Banner - USNH ID form validation unavailable during the maintenance

Access to these systems and their full functionality will be restored at the end of the maintenance.

Thursday, March 30, 2017 - 4:49pm

 Posted on Tuesday, March 28, 2017 - 2:41pm

Access to multiple networked resources, including various applications and websites, was briefly impacted this afternoon. System administrators are aware of the issue.

If you experienced a loss of connectivity to an application or website, please try to access the resource again. If you are unable to connect, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Thursday, March 30, 2017 - 4:49pm

 Resolved on Thursday, March 23, 2017 - 4:09pm

The vendor has resolved the issue and deferred email should be received in the next few hours. However, anyone who received an email rejection from Comcast will need to resend their email.

 


 Posted on Thursday, March 23, 2017 - 10:11am

Some users have reported they are not receiving some emails, especially scanned documents from Conway computers. Administrators are aware of the situation and are working with the vendors for a resolution.

Resolved, Wednesday, March 22, 2017 - 10:59am

 Resolved on Wednesday, March 22, 2017 - 10:57am

The wide area network issue has been resolved and full functionality has been restored.

 


 Updated on Wednesday, March 22, 2017 - 9:10am

The cause of yesterday's wide area network outage was identified early this morning and work is being performed to restore full functionality. UNH Wide Area Network administrators are monitoring the situation. 


 Posted on Tuesday, March 21, 2017 - 4:56pm

There is currently a network outage in Boston impacting UNH's primary internet connection. UNH Wide Area Network administrators are investigating the issue.

As designed, UNH is using its secondary internet connection until the outage is resolved. During this time, users on the UNH campuses may experience slower internet connectivity.

Keene State College and Plymouth State University are also using their backup internet connections at this time. 

 

Resolved, Monday, March 13, 2017 - 5:09pm

 Resolved on Monday, March 13, 2017 - 5:08pm

Issues with WebI were resolved at approximately 4:20PM today. 

 

 

 


 Posted on Monday, March 13, 2017 - 3:31pm

WebIntelligence reporting is currently unavailable. System administrators are aware of the issue and are working to resolve it. Communications, including status updates, will be sent directly to the WebI community via email.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Monday, March 13, 2017 - 8:22am

 Posted on Friday, March 10, 2017 - 10:18am

On Sunday March 12 from 6:00AM - 8:00AM USNH Network engineers will be performing software upgrades on network equipment that is part of the Network NH Wide Area Network. There will be no disruptions to services at UNH Durham, Keene State College, Plymouth State University. Sites impacted by this work have all been notified.

Monday, March 13, 2017 - 8:23am

 Posted on Friday, March 10, 2017 - 8:47am

Maintenance has been scheduled for Sunday, March 12 from 7:00 AM - 12:00 PM. This maintenance will affect multiple systems including all Password Self Service functionality, CAMP, the Accounts Managment System, Remedy, and other applications dependent on PRAM.

Resolved, Thursday, March 9, 2017 - 11:53am

 Resolved on Thursday, March 9, 2017 - 11:47am

Some users briefly experienced login issues, error messages, or performance issues in several enterprise systems, including Banner, CAMP, and Webcat. System administrators have resolved the issue and are ensuring all systems are functioning normally. 

New, Friday, March 10, 2017 - 10:30am

 Posted on Wednesday, March 8, 2017 - 2:12pm

UNH IT has received reports of multiple copies of Signals: IT News being delivered to UNH faculty and staff. System administrators are aware of the issue and are working to resolve it.

New, Wednesday, March 8, 2017 - 10:37am

 Posted on Monday, March 6, 2017 - 9:09am

The Learn for Life website -  http://learnforlife.unh.edu - is currently experiencing problems. System administrators are aware of the issue and are working to resolve it.