Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Thursday, November 14, 2019 - 8:37am

 Posted on Thursday, November 14, 2019 - 8:36am

Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 6:00 AM until approximately 2:00 PM on Sunday, November 17, for a Banner upgrade.

Resolved, Wednesday, November 13, 2019 - 3:50pm

 Resolved on Wednesday, November 13, 2019 - 3:47pm

This issue was resolved at approximately 8:35 this morning.

 


 Posted on Wednesday, November 13, 2019 - 8:33am

The Service Desk has received calls that some users are unable to access https://networking.unh.edu. System Administrators are aware of the issue and are working on a resolution.

Resolved, Thursday, November 7, 2019 - 11:31am

 Resolved on Thursday, November 7, 2019 - 11:28am

An issue where Webcat was showing a secure connection error after submitting the multifactor authentication code has been resolved.

Resolved, Monday, November 4, 2019 - 1:25pm

 Resolved on Monday, November 4, 2019 - 1:24pm

Box has restored access to uploading, downloading, and previewing documents in all Box applications.

 


 Updated on Monday, November 4, 2019 - 12:48pm

The issue impacting access to Box documents has been confirmed by Box as a widespread outage.

Box has noted that the issue impacts uploading, downloading, and previewing of documents in the Webapp, Box Sync, Box Drive, and Mobile.

System administrators are monitoring the issue.

 


 Posted on Monday, November 4, 2019 - 11:46am

Some users have reported that Box is currently experiencing issues loading documents. System Administrators are aware and are working to resolve the issues. 

Resolved, Wednesday, October 30, 2019 - 12:55pm

 Posted on Wednesday, October 30, 2019 - 12:55pm

Issues with SharePoint have been resolved.


 Posted on Wednesday, October 30, 2019 - 12:28pm

SharePoint is currently experiencing intermittent accessibility issues. System administrators are aware of the issue and are working to resolve it.

Updated, Monday, November 4, 2019 - 2:02pm

 Updated on Monday, November 4, 2019 - 1:53pm

This issue, a known bug, has only impacted a very small number of users. If you experience the issue, please either contact the IT Service Desk at 603-862-4242 or submit a support ticket at https://td.unh.edu/TDClient/Requests/ServiceDet?ID=192

 

 Posted on Wednesday, October 30, 2019 - 10:33am

Users are reporting receiving an "unauthorized" error message when attempting access embedded Assignment files. Canvas is aware of the issue and is working to resolve it.

If you experience this issue and need assistance, please either contact the IT Service Desk at 603-862-4242 or submit a support ticket at https://td.unh.edu/TDClient/Requests/ServiceDet?ID=192

Resolved, Monday, October 28, 2019 - 9:06am

 Posted on Friday, October 25, 2019 - 8:30am

The following applications for Banner Finance/HR will be unavailable from Friday, October 25 at 5:00 PM until Monday, October 28 at 7:00 AM for the Banner 9 upgrade:

  • Banner 9
  • Workflow
  • Xtender
  • WISE Self Service
Monday, October 28, 2019 - 9:40am

 Posted on Thursday, October 24, 2019 - 3:55pm

On Sunday, 10/27, from 7:00 AM – 8:30 AM, the following systems will be offline for system maintenance:

  • All USNH Password Self Service applications 
  • Accounts Management System
  • CAMP/ID Lookup
  • UNH Parent Portal - no new accounts, no password or email changes
    • Note: all other Parent Portal functionality will be unaffected
Thursday, October 24, 2019 - 8:58am

 Posted on Wednesday, October 23, 2019 - 10:12am

At 6:00 PM on Wednesday, 10/23, the VPN servers will be restarted. Users may experience a brief interruption or be prompted to re-login. 

Resolved, Tuesday, October 15, 2019 - 12:17pm

 Posted on Tuesday, October 15, 2019 - 11:11am

Users have reported Authentication Issues at wifi.unh.edu. System Administrators are aware and working on a resolution.


 Resolved on Tuesday, October 15, 2019 - 12:15pm

System Administrators have resolved this issue.

New, Monday, October 14, 2019 - 8:27am

 Posted on Wednesday, October 9, 2019 - 2:05pm

Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 6:00AM until approximately 2:00PM on Sunday, October 13, for a Banner upgrade.

Thursday, October 10, 2019 - 11:48am

 Posted on Tuesday, October 8, 2019 - 10:38am

A network vendor will be performing fiber maintenance on the Durham campus starting tonight (10/8) at 11:59 PM until tomororw (10/9) at 2:00 AM.
 
The work is not expected to disrupt any services but, if there are any issues, only the following sites would be impacted:
  • UNHM-Redundant link
  • CES Mast road
  • Jackson Lab
  • Burleigh Farm
  • Great Bay CC- Rochester
  • Crotched Mountain Foundation
  • Police Standards and training Council
Resolved, Monday, November 4, 2019 - 12:47pm

 Resolved on Friday, November 1, 2019 - 8:31am

Issues with accessing Box on iOS have been resolved in the new iOS 13.2 update.

If you are having issues accessing your Box files via the Box Sync App, please update your device to use iOS 13.2.

 


 Posted on Thursday, October 31, 2019 - 1:21pm

System administrators are working with Box to restore access to Box files via the Box Sync App on iOS 13.1.12.

In the interim, Box users on iOS 13.1.12 should continue to access their Box files via a browser on their device.

 


 Posted on Monday, October 28, 2019 - 9:40am

System administrators continue to monitor this issue, however Box has not resolved the issue.

Box users on iOS 13.1.12 should continue to access their Box files via a browser on their device.


 Posted on Monday, October 14, 2019 - 9:04am

UNH system administrators continue to monitor for progress on this issue.

In the interim, users on iOS 13.1.2 can access their Box files via a browser on their devices.


 Posted on Monday, October 7, 2019 - 9:44am

Currently, there are no updates from Box on this issue. UNH system administrators will continue to monitor for updates.


 Posted on Wednesday, October 2, 2019 - 11:34am

Users are currently unable to log into the Box App on iOS devices which have updated to version 13.1.2. Users can access their files via a browser.

Box is working to fix the issue.

 

Resolved, Tuesday, September 24, 2019 - 8:20am

 Resolved on Tuesday, September 24, 2019 - 8:17am

Working with our vendor, system administrators resolved issues with Kaltura at approximately 5:00 PM on Mon. 9/23.

System administrators have confirmed that the impacted videos are now functioning as expected.

 


 Posted on Monday, September 23, 2019 - 9:26am

Some users are experiencing intermittent issues with Kaltura, both in myCourses (Canvas) and at media.unh.edu.

Users have reported various results when playing back Kaltura videos, including API errors or seeing only a black box where a video should be. Some videos are working as expected.

System administrators are working to resolve the issue. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Friday, September 20, 2019 - 9:54am

 Resolved on Friday, September 20, 2019 - 9:52am

Services have been restored.

 


 Posted on Friday, September 20, 2019 - 9:20am

Users have reported issues with Voice Over IP (VOIP) and printing services in various locations on campus. System Administrators are aware of the issue and are working to resolve it.

Resolved, Friday, September 20, 2019 - 8:30am

 Resolved on Thursday, September 19, 2019 - 4:36pm

Service has been restored.

 


 Posted on Thursday, September 19, 2019 - 3:46pm

Some users have reported they are unable to log in to UNH Banner (PROD). System Administrators are aware of the issue and are working to resolve it.

Resolved, Friday, September 20, 2019 - 8:31am

 Resolved on Thursday, September 19, 2019 - 2:54pm

Service has been restored.

 


 Posted on Thursday, September 19, 2019 - 2:09pm

Some users are currently receiving error messages when using the Password Self Service Application. System administrators are aware of the issue and are working to resolve it.

Updated, Thursday, September 19, 2019 - 2:24pm

 Posted on Wednesday, September 18, 2019 - 8:50am

Users have reported intermittent UNH Wireless connectivity issues in various locations. System Administrators are aware of the issue and are working to resolve it. 

 Posted on Friday, September 13, 2019 - 11:17am

Users have reported intermittent UNH Wireless connectivity issues in various locations. System Administrators are aware of the issue and are working to resolve it.

 Resolved on Friday, September 13, 2019 - 9:00am

Wireless service has been restored.

 Posted on Thursday, September 12, 2019 - 6:20pm

Some users have reported intermittent UNH Wireless connectivity issues. System Administrators are aware of the issue and are working to resolve it.

Resolved, Friday, September 13, 2019 - 8:43am

 Resolved on Thursday, September 12, 2019 - 6:27pm

Service to Box at UNH has been restored.

 

 Posted on Thursday, September 12, 2019 - 11:55am

UNH System administrators have been notified of a widespread Box Services outage. Box.com as well as unh.box.com are unavailable. The vendor has acknowledged the outage. UNH System administrators are monitoring the situation.

Resolved, Thursday, September 5, 2019 - 11:37am

 Posted on Thursday, September 5, 2019 - 10:03am

Some users have reported intermittent UNH Wireless connectivity issues. System Administrators are aware of the issue and are working to resolve it.


 Resolved on Thursday, September 5, 2019 - 11:35am

System administrators identified and resolved this issue.