UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.
Maintenance has been scheduled for WebIntelligence (WebI) on Sunday, 9/17 from 7:00 AM - 10:00 AM. During the maintenance window, WebI will be unavailable.
Maintenance has been scheduled for TeamDynamix for Thursday, 9/14, from 7:00 PM - 9:00 PM. During the maintenance window, TeamDynamix will be unavailable.
The report of slow download speeds in the evening on the wireless network has been escalated with our wireless vendor, Aruba. The UNH and Aruba team meet at length on Friday to discuss next steps and several members of the team worked over the weekend collecting data. Tonight Aruba will have several engineers on campus to collect more data which can be analysis in attempt to isolate the issue.
UNH has been assured by Aruba support that this incident has been escalated to the highest level is receiving visibility from the company’s president.
System administrators continue work on resolving this issue.
System administrators continue to investigate this issue.
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
UNH IT has identified an issue with the wireless network in some residence halls and academic buildings, predominantly during the evening hours. When network usage is at its heaviest, users in impacted buildings may experience slower download and upload speeds.
UNH IT is working to resolve the issue. Updates will be posted on unh.edu/it as they become available.
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
Access to mycourses.unh.edu has been restored.
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
Some users are currently unable to log into mycourses.unh.edu. System administrators are aware of the issue and are working to resolve it.
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
Equifax, one of the nation’s largest American credit agencies, announced on Thursday, September 7, 2017 that it is the latest to suffer a mega-data breach from a cyberattack. More than 143 million people could be affected. Details: https://www.unh.edu/it/news/2017/09/equifax-data-breach
System administrators resolved this issue, and services are restored.
Some users are experiencing issues connecting to resources on UNH Secure Wireless. System administrators are aware of the issue and are working to resolve it.
The myUNH Portal is currently unavailable.
The myUNH Portal is now available.
Service was restored at approximately 11:25 AM today.
Due to a vendor-side issue, the myUNH Portal (my.unh.edu) is currently unavailable.
The following links are being provided for quick access:
myCourses: https://mycourses.unh.edu/
Webcat: https://unhssomgr.unh.edu/ssomanager/saml/login?relayState=/c/auth/SSB
Log In Help: https://www.unh.edu/it/loginhelp
New Student Checklist: http://www.unh.edu/orientation/new-student-checklist
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
Maintenance has been scheduled for the UNH Wireless Network on Wednesday, August 23, from 6:00 AM - 7:00 AM.
The UNH Wireless Network will be unavailable during the maintenance window.
Access to myCourses has been restored.
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
myCourses (Canvas) is currently unavailable. We are aware of the problem and currently working with the vendor to resolve the issue.
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
Users are currently unable to login to Tegrity directly from https://unh.tegrity.com. This issue is being worked on with the vendor.
Instructors needing to record can login to Tegrity from myCourses by following these instructions: https://www.unh.edu/it/kb/article/tegrity-enable-tegrity-in-mycourses.html
The myUNH Portal (my.unh.edu) was briefly unavailable from approximately 1:00 PM - 1:15 PM. System administrators are monitoring for any future impacts to availability.
UNH IT will perform scheduled maintenace on the UNH VPN August 6 from 6:00 AM to 12:00 PM. During this time, the UNH VPN will not be available.
Access has been restored to all Summer courses.
If you have any trouble accessing your courses, please contact the UNH IT Service Desk at 603-862-4242.
Faculty and students in myCourses (Canvas) have reported that their courses are missing this morning. System administrators are aware of the issue and are working to resolve it.
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
All issues have been resolved. If you continue to experience problems using the UNH Password Self-Service Application, please contact the IT Service Desk at 603-862-4242.
UNH Password Self-Service options (including UNH password reset/change and link up accounts) are currently unavailable. System administrators are aware and are working to resolves issues.
If you require assistance with UNH passwords, please contact the IT Service Desk at 603-862-4242.
This issue was resolved at approximately 1:15PM today.
Some users are currently unable to access various UNH websites or servers. Multiple users have found that using a wireless connection (instead of a wired connection) restores accessibility.
System administrators are aware of the issue and are working to resolve the issue.
If you have any questions, please contact the UNH IT Service Desk 603-862-4242.
The myUNH portal is now available.
The service provider has notified and we have confirmed that all services have been restored to the myUNH portal https://my.unh.edu/. The cause for the outage was due to a DDoS attack on the AWS servers where our portal instance resides. If you would like to read more about the outage, visit https://support.rsmart.com/customer/en/portal/articles/2838577-onecampus-service-issues-resolved for full details.
The system-wide outage affecting all components of the myUNH portal https://my.unh.edu/ continues. The service provider is working to resolve the issue; however, we have no time estimate for a return to service. We will continue to send updates as we learn them.
The following links are being provided for quick access:
Webcat: https://unhssomgr.unh.edu/ssomanager/saml/login?relayState=/c/auth/SSB (updated link)
myCourses: https://mycourses.unh.edu/
Log In Help: https://www.unh.edu/it/loginhelp
New Student Checklist: http://www.unh.edu/orientation/new-student-checklist
We thank you for your continued patience.
The myUNH Portal (my.unh.edu) is currently unavailable. System administrators are aware of the issue and are working to resolve it.
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
Finance/HR Banner, including WISE Self Service and Workflow, will be unavailable on Monday, July 17 from 5:00 PM - 10:00 PM due to Finance 13th Month End processing.
Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 3:30 AM - 7:30 AM on Wednesday, July 12, for a Banner bundled upgrade.
The link in this phishing attack opens a fake UNH branded Outlook Web Access log in screen in an attempt to steal user credentials.
Additionally, when the link is clicked, a file or files are written to the user's device and information about the cookies stored in the user's browser are collected.
Users who clicked this link need to take the following steps immediately:
Text of the email can be seen on The Phishbowl - https://www.unh.edu/it/news/2017/07/phishing-email-subject-tech-solutions
UNH Information Security Services (ISS) is aware of a phishing email that has rapidly spread across campus. The subject of the email is “IT Service Desk” and the full text of the email is available on The Phishbowl (https://www.unh.edu/it/news/2017/07/phishing-email-subject-it-service-desk).
When clicked, the links in this email take the user to a very convincing UNH branded Outlook Web Access log in page. The device of any user who clicks either of the links in the email should be scanned for malware immediately. Additionally, any user who enters their credentials must have their account secured.
For assistance please contact the UNH IT Service Desk at (603) 862-4242.