Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Monday, September 17, 2018 - 2:25pm

 Posted on Monday, September 17, 2018 - 2:25pm

Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 4:45 AM -7:30 AM on Wednesday, September 19, for a Banner bundled upgrade. 

User Action Required, Monday, September 17, 2018 - 2:24pm

 Posted on Wednesday, September 12, 2018 - 8:48am

Some users of Salesforce for Directed Communications are currently unable to establish or reset their Salesforce passwords. System administrators are working with the vendor to resolve the issue. 

A workaround is available. If you are experiencing this issue, please contact the UNH IT Service Desk at 603-862-4242 for password assistance.

Resolved, Thursday, September 13, 2018 - 12:23pm

 Resolved on Thursday, September 13, 2018 - 11:59am

System administrators have discovered a cause and solution for this issue. Read more below, including how to correct the system settings causing these issues.

ISSUE:

Users are not able to activate Office nor authenticate to Skype. 

 

CAUSE: 

UNH IT has found this is may be a result of TLS 1.1 and 1.2 being disabled on the client machine(s). Making sure these two security settings are enabled will be essential in the coming months as companies start disabling support for TLS 1.0.

 

SOLUTION: 

Enable TLS 1.1 and 1.2:

  1. Go to the Start menu > Control Panel > Internet Options
  2. Click on the Advanced tab (far right tab)
  3. Scroll to the bottom of the settings windows, under Security:
    • Enable (check the box for)

      • Use TLS 1.1
      • Use TLS 1.2
    • Click Apply then OK
  4. REBOOT
  5. If problems persist – disable Use TLS 1.0
    • Follow same instructions for enabling TLS 1.1/1.2, just uncheck use TLS 1.0, make sure to apply settings

 

If you need assistance, or would like more information about these settings, please contact the UNH IT Service Desk at 603-862-4242.

 

 


 Posted on Wednesday, September 12, 2018 - 4:38pm

System administrators continue to investigate this issue.

If you are experiencing these issues, please see the workarounds below.

 


 Posted on Tuesday, September 11, 2018 - 10:35am

Some faculty/staff are currently unable to access UNH resources via older versions of Outlook and Skype for Business. System administrators are aware of the issue and are working to resolve it.

In the interim, users can access UNH Exchange email via the Outlook Web App at https://exchange.unh.edu/

Users accessing these resources via Office 2016 or Office 365 ProPlus are not experiencing this issue. UNH IT recommends upgrading to the most recent version of Office, which is available to all UNH users under existing licensing agreements. To upgrade, please see below:

Managed Desktops (with Software Center):

  1. Close Office products
  2. Hit the Windows key and type Software Center
  3. Choose the “Office 365 ProPlus” application
  4. Click Install

Unmanaged Desktops:

  1. Uninstall Office, https://www.unh.edu/it/kb/article/uninstall-office-applications.html
  2. Install Office 365 ProPlus, https://www.unh.edu/it/kb/article/installing-microsoft-office-faculty-staff.html

 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Monday, September 17, 2018 - 2:24pm

 Posted on Tuesday, September 11, 2018 - 8:43am

On Sunday, September 16, between 7:00 AM – 11:00 AM, Oracle Identity Manager (OIM) will be unavailable due to maintenance.  This maintenance will affect multiple systems, including:

  • UNH Parent Portal - no new accounts, no password or email changes

    • Note: all other Parent Portal functionality will be unaffected
  • CAMP & ID Lookup Tool - unavailable during the maintenance
  • All USNH Password Self Service applications - unavailable during the maintenance
  • USNH, UNH, GSC Banner - USNH ID form validation unavailable during the maintenance

Access to these systems and their full functionality will be restored at the end of the maintenance window.

Resolved, Tuesday, September 11, 2018 - 8:44am

 Resolved on Monday, September 10, 2018 - 8:05am

The production issue has been resolved. Banner Finance/HR is now available..


 Updated on Monday, September 10, 2018 - 7:53am

Banner Finance/HR is currently unavailable due to an overnight production problem. Enterprise Technology Services is investigating. If you attempt to log in, then you will receive a “ORA-28000: the account is locked”. All accounts are locked for this overnight production problem. Once it is resolved, everyone’s accounts will be unlocked. An FYI will be sent once the issue is resolved.

Resolved, Wednesday, September 5, 2018 - 9:47am

 Resolved on Wednesday, September 5, 2018 - 9:45am

At approximately 10:00PM on 9/4, Microsoft resolved an issue which was impacting our Password Self Service Application. All password changes should now function as expected.


 Posted on Tuesday, September 4, 2018 - 11:38am

Upon changing their UNH password, some users may receive an error message stating that their password change failed. If you receive this error, please use the Retry button. If this does not help, please use the Link Up service in a few minutes.

If you continue to have issues changing your password, please contact the UNH IT Service Desk at 603-862-4242.

Thursday, September 6, 2018 - 4:13pm

 Posted on Tuesday, September 4, 2018 - 10:31am

Some users are experiencing intermittent connectivity issues while attempting to connect to UNH wireless networks.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Wednesday, September 5, 2018 - 8:25am

 Resolved on Wednesday, September 5, 2018 - 8:24am

At approximately 10:00 PM on 9/4, Microsoft indicated that this issue has been resolevd. 

 


 Posted on Tuesday, September 4, 2018 - 10:11am

Some users may experience issues when attempting to access Box files via the web interface and through the Office Online Web App. Other Box systems such as Box Edit, Box Sync, and Box Drive are unaffected by this issue.

UNH IT is monitoring the situation; updates from the vendor will be shared as available.

Resolved, Monday, August 27, 2018 - 11:56am

 Resolved on Monday, August 27, 2018 - 11:55am

Microsoft resolved this issue on Friday, 8/24 at approximately 9:00PM. 

 


 Posted on Friday, August 24, 2018 - 1:41pm

UNH IT has received reports of issues activating Microsoft Office subscriptions via O365. Microsoft has confirmed that there is an ongoing issue and they are working to resolve it.

Microsoft also noted that users may experience problems signing into O365, however UNH IT has not received any reports of login issues.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Monday, August 20, 2018 - 10:46am

 Resolved on Monday, August 20, 2018 - 10:45am

Issues with UNH Secure wireless were resolved at approximately 8:30 AM.

 


 Posted on Monday, August 20, 2018 - 8:17am

Some users are experiencing issues connecting to UNH Secure Wireless across campus. System administrators are aware of the issue and are working to resolve it. 

Resolved, Friday, August 17, 2018 - 8:31am

 Resolved on Friday, August 17, 2018 - 8:30am

Microsoft has resolved issues with activiting Office subscriptions. 

 


 Posted on Thursday, August 16, 2018 - 12:01pm

UNH IT has received reports of issues activating Microsoft Office subscriptions via O365. Microsoft has confirmed that there is an ongoing issue and they are working to resolve it.

Microsoft also noted that users may experience problems signing into O365, however UNH IT has not received any reports of login issues. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Monday, August 6, 2018 - 10:21am

 Posted on Wednesday, August 1, 2018 - 8:30am

Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 6:00AM - 2:00PM on Sunday, August 5, for a Banner bundled upgrade.

Resolved, Wednesday, August 1, 2018 - 9:08am

 Resolved on Wednesday, August 1, 2018 - 9:05am

AT&T resolved this issue on Saturday, 7/28, at 1:00AM.


 Updated on Friday, July 27, 2018 - 10:29am

System administrators are still working with the vendor to resolve this issue. 

Please note: this issue is not impacting all users. You may still attempt to receive your SmartAuth passcode via SMS/Text. If you do not receive the passcode, please use the Voice option, as indicated below.


 Posted on Friday, July 27, 2018 - 9:48am

Users attempting to access WISE are currently unable to get SmartAuth passcodes via SMS (text message). When logging into WISE, please select Voice instead of SMS/Text. Instructions can be found at: https://www.unh.edu/it/kb/article/logging-into-an-application-or-service...

System administrators are working with the vendor to restore access to SMS passcodes.

If you have any questions please contact the UNH IT Service Desk at 603-862-4242.

 

Friday, August 17, 2018 - 8:31am

 Updated on Thursday, July 5, 2018 - 12:45pm

UNH users are currently being targeted with a phishing attack with subject “LAST WARNING – Email Notification”.  This email was sent from a valid UNH email account.

For more details, please see The PhishBowl: https://www.unh.edu/it/news/2018/07/phishing-email-subject-last-warning-email-notification-username-removed

Resolved, Wednesday, June 27, 2018 - 11:25am

 Resolved on Wednesday, June 27, 2018 - 11:24am

Issues accessing Exchange Email have been resolved.

 


 Posted on Wednesday, June 27, 2018 - 10:01am

Some users are currently unable to access their Exchange email, including via Outlook, the Outlook Web App (OWA), and other mail clients. 

System administrators are aware of the issue and are working to resolve it. 

Wednesday, June 27, 2018 - 9:44am

 Posted on Friday, June 22, 2018 - 9:26am

Network maintenance has been scheduled for Wednesday, 6/27, from 5:30-5:35AM. During the maintenance window, there may be momentary loss of internet connectivity. 

Resolved, Monday, June 18, 2018 - 3:14pm

 Resolved on Monday, June 18, 2018 - 3:14pm

Issues with UNH Secure Wireless were resolved at approximately 3:00PM.


 Posted on Monday, June 18, 2018 - 2:22pm

Some users have reported issues connecting to the UNH Secure Wireless network. System administrators are aware of the issue and are working to resolve it.

Updated, Tuesday, June 19, 2018 - 11:55am

 Updated on Friday, June 15, 2018 - 12:40pm

Some users are currently experiencing issues connecting to the UNH Wireless network. System administrators are aware of the issue and are working to resolve it.

 


 Resolved on Friday, June 15, 2018 - 8:31am

Issues with wireless have been resolved.

Please contact the UNH IT Service Desk at 603-862-4242 if you have any questions or experience connectivity issues.

 


 Updated on Thursday, June 14, 2018 - 11:21am

Several buildings on campus are reporting difficulty in connecting to UNH Wireless networks. System admins are aware and are working to resolve.

 


 Resolved on Thursday, June 14, 2018 - 8:35am

Connectivity to UNH Wireless networks have been restored.

 


 Posted on Thursday, June 14, 2018 - 8:24am

The UNH Wireless Networks (Public, Secure, and Eduroam) are currently unavailable. System administrators are aware of the issue and are working to resolve it.

Resolved, Wednesday, June 13, 2018 - 4:09pm

 Resolved on Wednesday, June 13, 2018 - 4:09pm

Issues with UNH Wireless have been resolved.


 Posted on Wednesday, June 13, 2018 - 3:17pm

Some users have reported momentary connection issues with UNH Wireless today. System administrators are aware of the issue and are working to resolve it.

Monday, June 11, 2018 - 11:34am

 Posted on Thursday, June 7, 2018 - 4:37pm

Banner Finance/HR, Workflow, Xtender, and WISE will be unavailable on Sunday, June 10, from 6:00 AM to 1:00 PM for maintenance.

During the maintenance, the UNH Accounts Management System will also be offline.