UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.
Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 4:45 AM -7:30 AM on Wednesday, September 19, for a Banner bundled upgrade.
Some users of Salesforce for Directed Communications are currently unable to establish or reset their Salesforce passwords. System administrators are working with the vendor to resolve the issue.
A workaround is available. If you are experiencing this issue, please contact the UNH IT Service Desk at 603-862-4242 for password assistance.
System administrators have discovered a cause and solution for this issue. Read more below, including how to correct the system settings causing these issues.
ISSUE:
Users are not able to activate Office nor authenticate to Skype.
CAUSE:
UNH IT has found this is may be a result of TLS 1.1 and 1.2 being disabled on the client machine(s). Making sure these two security settings are enabled will be essential in the coming months as companies start disabling support for TLS 1.0.
SOLUTION:
Enable TLS 1.1 and 1.2:
If you need assistance, or would like more information about these settings, please contact the UNH IT Service Desk at 603-862-4242.
System administrators continue to investigate this issue.
If you are experiencing these issues, please see the workarounds below.
Some faculty/staff are currently unable to access UNH resources via older versions of Outlook and Skype for Business. System administrators are aware of the issue and are working to resolve it.
In the interim, users can access UNH Exchange email via the Outlook Web App at https://exchange.unh.edu/
Users accessing these resources via Office 2016 or Office 365 ProPlus are not experiencing this issue. UNH IT recommends upgrading to the most recent version of Office, which is available to all UNH users under existing licensing agreements. To upgrade, please see below:
Managed Desktops (with Software Center):
Unmanaged Desktops:
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
On Sunday, September 16, between 7:00 AM – 11:00 AM, Oracle Identity Manager (OIM) will be unavailable due to maintenance. This maintenance will affect multiple systems, including:
Access to these systems and their full functionality will be restored at the end of the maintenance window.
The production issue has been resolved. Banner Finance/HR is now available..
Banner Finance/HR is currently unavailable due to an overnight production problem. Enterprise Technology Services is investigating. If you attempt to log in, then you will receive a “ORA-28000: the account is locked”. All accounts are locked for this overnight production problem. Once it is resolved, everyone’s accounts will be unlocked. An FYI will be sent once the issue is resolved.
At approximately 10:00PM on 9/4, Microsoft resolved an issue which was impacting our Password Self Service Application. All password changes should now function as expected.
Upon changing their UNH password, some users may receive an error message stating that their password change failed. If you receive this error, please use the Retry button. If this does not help, please use the Link Up service in a few minutes.
If you continue to have issues changing your password, please contact the UNH IT Service Desk at 603-862-4242.
Some users are experiencing intermittent connectivity issues while attempting to connect to UNH wireless networks.
System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
At approximately 10:00 PM on 9/4, Microsoft indicated that this issue has been resolevd.
Some users may experience issues when attempting to access Box files via the web interface and through the Office Online Web App. Other Box systems such as Box Edit, Box Sync, and Box Drive are unaffected by this issue.
UNH IT is monitoring the situation; updates from the vendor will be shared as available.
Microsoft resolved this issue on Friday, 8/24 at approximately 9:00PM.
UNH IT has received reports of issues activating Microsoft Office subscriptions via O365. Microsoft has confirmed that there is an ongoing issue and they are working to resolve it.
Microsoft also noted that users may experience problems signing into O365, however UNH IT has not received any reports of login issues.
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
Issues with UNH Secure wireless were resolved at approximately 8:30 AM.
Some users are experiencing issues connecting to UNH Secure Wireless across campus. System administrators are aware of the issue and are working to resolve it.
Microsoft has resolved issues with activiting Office subscriptions.
UNH IT has received reports of issues activating Microsoft Office subscriptions via O365. Microsoft has confirmed that there is an ongoing issue and they are working to resolve it.
Microsoft also noted that users may experience problems signing into O365, however UNH IT has not received any reports of login issues.
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 6:00AM - 2:00PM on Sunday, August 5, for a Banner bundled upgrade.
AT&T resolved this issue on Saturday, 7/28, at 1:00AM.
System administrators are still working with the vendor to resolve this issue.
Please note: this issue is not impacting all users. You may still attempt to receive your SmartAuth passcode via SMS/Text. If you do not receive the passcode, please use the Voice option, as indicated below.
Users attempting to access WISE are currently unable to get SmartAuth passcodes via SMS (text message). When logging into WISE, please select Voice instead of SMS/Text. Instructions can be found at: https://www.unh.edu/it/kb/article/logging-into-an-application-or-service...
System administrators are working with the vendor to restore access to SMS passcodes.
If you have any questions please contact the UNH IT Service Desk at 603-862-4242.
UNH users are currently being targeted with a phishing attack with subject “LAST WARNING – Email Notification”. This email was sent from a valid UNH email account.
For more details, please see The PhishBowl: https://www.unh.edu/it/news/2018/07/phishing-email-subject-last-warning-email-notification-username-removed
Issues accessing Exchange Email have been resolved.
Some users are currently unable to access their Exchange email, including via Outlook, the Outlook Web App (OWA), and other mail clients.
System administrators are aware of the issue and are working to resolve it.
Network maintenance has been scheduled for Wednesday, 6/27, from 5:30-5:35AM. During the maintenance window, there may be momentary loss of internet connectivity.
Issues with UNH Secure Wireless were resolved at approximately 3:00PM.
Some users have reported issues connecting to the UNH Secure Wireless network. System administrators are aware of the issue and are working to resolve it.
Some users are currently experiencing issues connecting to the UNH Wireless network. System administrators are aware of the issue and are working to resolve it.
Issues with wireless have been resolved.
Please contact the UNH IT Service Desk at 603-862-4242 if you have any questions or experience connectivity issues.
Several buildings on campus are reporting difficulty in connecting to UNH Wireless networks. System admins are aware and are working to resolve.
Connectivity to UNH Wireless networks have been restored.
The UNH Wireless Networks (Public, Secure, and Eduroam) are currently unavailable. System administrators are aware of the issue and are working to resolve it.
Issues with UNH Wireless have been resolved.
Some users have reported momentary connection issues with UNH Wireless today. System administrators are aware of the issue and are working to resolve it.
Banner Finance/HR, Workflow, Xtender, and WISE will be unavailable on Sunday, June 10, from 6:00 AM to 1:00 PM for maintenance.
During the maintenance, the UNH Accounts Management System will also be offline.