Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

New, Friday, December 15, 2017 - 2:59pm

Due to several recent events including multiple spear phishing attacks targeting UNH students, UNH is experiencing a high volume of student accounts being used to send spam and phishing emails.  When a student email account is found to be sending unauthorized emails, the students email account is locked and their UNH account is secured.  Once an account is secured, students are unable to access any UNH resources including myCourses and WebCat until they contact the UNH IT Service Desk or visit the Academic Technology Service Center in Dimond library.  Unfortunately, at this time, restoration of UNH access does not unlock the student email account and it may take several days for students with locked email accounts to regain the ability to send email.  
 
Based on the issues outlined above, UNH IT is asking all UNH students to change their UNH password immediately.  This is the best way to ensure you do not lose access to any UNH resources during the remaining of finals or during winter break.
 
It is important that students follow the instructions found on the following UNH IT web page. You can get to this page by copying and pasting this URL (https://www.unh.edu/it/news/2017/12/security-alert-password-change-requi...) into your browser.  Following the instructions outlined at this URL will ensure your UNH password is changed across all UNH systems that utilize it.   
 
For more information, visit the FAQ page located at this URL (https://www.unh.edu/it/information-security-services/unh-student-passwor...).
 
The URLs are provided as plain text so you can see the final destination and recognize that it is hosted on a UNH website at www.unh.edu.
 

Resolved, Monday, December 11, 2017 - 12:46pm

 Resolved on Thursday, November 30, 2017 - 3:31pm

 

Access has been restored to all impacted websites.

 


 Posted on Thursday, November 30, 2017 - 12:31pm

 

Some UNH websites are loading slowly or intermittently inaccessible. System administrators are aware of the issue and are working to resolve it.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.  

Friday, December 15, 2017 - 2:13pm

 Posted on Thursday, November 30, 2017 - 9:09am

Application Manager will be unavailable Sunday, December 3 from 7:00 AM to 2:00 PM for system maintenance.

New, Friday, December 15, 2017 - 2:13pm

 Posted on Wednesday, November 29, 2017 - 11:08am

UNH IT has received reports of a phishing email targeting all UNH users that seeks to obtain UNH usernames and passwords via a fake Outlook Web Access log in page. The subject of the email is "Message from Human Resources Department" and the email may come from a UNH email address.

If you received this email, please delete it.

If you clicked the link and entered your UNH credentials, please call the UNH IT Service Desk at 603-862-4242 for immediate assistance.

New, Friday, December 15, 2017 - 2:14pm

 Posted on Wednesday, November 29, 2017 - 8:35am

 

UNH IT has received reports of a phishing email targeting students that seeks to obtain  UNH username and password. The subject of the email is "UNH Alert".

If you received this email, please delete it. If you clicked the link and entered your UNH credentials, please call the UNH IT Service Desk at 603-862-4242 for immediate assistance.

Email Text

Links in text have been removed and are underlined here for reference.


We have received a request from you to delete your email permanently.

Your request is being processed, and in less than 24 hours it will be effected.

If you did not make this request, click here and sign back in to avoid automatic closure.

Thanks.

University of New Hampshire


 

Resolved, Monday, November 20, 2017 - 12:47pm

 Resolved on Monday, November 20, 2017 - 12:45pm

Access has been restored to all impacted websites.


 Posted on Monday, November 20, 2017 - 10:23am

Some UNH websites are intermittently inaccessible this morning. System administrators are aware of the issue and are working to resolve it.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.  

New, Monday, November 20, 2017 - 10:23am

 Updated on Wednesday, November 15, 2017 - 8:40am

UNH Information Security Services has become aware of a phishing attack. The message references that "your mailbox has exceeded the storage limit set by your administrator" and seeks to obtain user credentials. The subject line of the message is: Your mailbox is almost full

If you clicked the link and entered your UNH credentials, please call the UNH IT Service Desk at 603-862-4242 immediately for assistance.

For the text of the email, please review the post related to this phishing attack on The Phishbowl: https://www.unh.edu/it/news/2017/11/phishing-email-subject-your-mailbox-is-almost-full

 

 

Monday, November 20, 2017 - 10:22am

 Posted on Tuesday, November 14, 2017 - 9:20am

Web Intelligence (WebI) will be unavailable on Sunday, November 19, 2017, from 6:00 AM until 6:00 PM, for the upgrade from version 4.1 to version 4.2.  For more information about the upgrade, click here.

Tuesday, November 14, 2017 - 9:19am

 Updated on Wednesday, November 8, 2017 - 8:26am

UNH Information Security Services has become aware of a phishing attack. The message references "a request from you to delete your email permanently" and seeks to obtain user credentials. The subject line of the message is: ALERT!!

Students: if you clicked the link and entered your UNH credentials, you need to reset your password.

Employees: if you clicked the link and entered your UNH credentials, please call the UNH IT Service Desk at 603-862-4242 immediately for assistance.

For the text of the email, please review the post related to this phishing attack on The Phishbowl: https://www.unh.edu/it/news/2017/11/phishing-email-subject-alert

Updated, Tuesday, November 14, 2017 - 9:18am

 Updated on Wednesday, November 8, 2017 - 10:51am

As of Wednesday 11/8, some users are still experiencing problems connecting.

 


 Posted on Monday, November 6, 2017 - 12:47pm

Some users have reported problems connecting to UNH-Secure WiFi on certain devices.   System administrators are aware and working on the problem.

If you are experiencing issues, contact the IT Service Desk at 603-862-4242

Wednesday, November 8, 2017 - 8:25am

 Updated on Tuesday, October 31, 2017 - 3:28pm

UNH Information Security Services has become aware of a phishing attack. The message references "the New 2017 Microsoft Outlook Web portal" and seeks to obtain user credentials. The subject line of the message is: Compulsory Outlook Update.

If you clicked the link and entered your UNH credentials, you must call the UNH IT Service Desk at 603-862-4242 immediately for assistance. 

For the text of the email, please review the post related to this phishing attack on The Phishbowl: https://www.unh.edu/it/news/2017/10/phishing-email-subject-compulsory-outlook-update 

Monday, October 30, 2017 - 11:10am

 Posted on Wednesday, October 25, 2017 - 1:46pm

Maintenance has been scheduled for a UNH IT backend system on Sunday, 10/29, from 7:00 AM - 7:05 AM. 

The maintenance has the potential to cause a momentary interruption in accessibility to multiple services. If you are unable to use or log into a UNH IT service/system during the maintenance window, please wait a moment and try again.

User Action Required, Monday, October 30, 2017 - 11:10am

 Updated on Wednesday, October 25, 2017 - 1:46pm

Some UNH Law users are receiving errors when trying to log into their UNH email. Errors include: "We do not recognize this Users ID or password" or "The user ID does not exist."

If you receive this error message, please sign in using username@law.unh.edu

If you have any questions or difficulties logging in, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Monday, October 16, 2017 - 9:47am

 


 Resolved on Friday, October 13, 2017 - 5:29pm

 

Box Inc has released the following update:

Box Engineers have resolved the issue, and will continue to monitor to ensure no further impact. 
 


 Posted on Friday, October 13, 2017 - 4:27pm

Box Inc. has released another update:

Box Engineers have reported that the impact of this issue also includes some users receiving http 500 responses returned through API requests, including document preview requests. We are continuing to remediate the impact at this time. 
 


 Updated on Friday, October 13, 2017 - 4:09pm

Box Inc. has released another update:

Box Engineers have identified the source of the issue and are working to remediate.


 Posted on Friday, October 13, 2017 - 3:50pm

Box Inc. has released the following statement:

Box engineers have identified an issue where some users may receive an error message when logging into Box.

Some users at UNH have reported experiencing this issue. When available, updates from the vendor will be posted to unh.edu/it.

Monday, October 16, 2017 - 9:47am

 Posted on Friday, October 13, 2017 - 8:32am

Banner Finance/HR will be unavailable from Friday, October 13 at 5:00 PM until Monday, October 16 at 7:00 AM for the Banner 8.11/8.14 upgrade.

Monday, October 16, 2017 - 9:47am

 Posted on Wednesday, October 11, 2017 - 1:15pm

Maintenance has been scheduled for Xtender for Student (UNH and GSC) and Xtender for Finance/HR on Sunday, 10/15, from 7:00 AM - 9:00 AM. During the maintenance window, the Xtender applications will be unavailable.

Resolved, Wednesday, October 11, 2017 - 8:38am

 Resolved on Wednesday, October 11, 2017 - 8:37am

Some users were unable to log on to the UNH Secure wireless network this morning. System administrators have resolved the issue.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

New, Wednesday, October 11, 2017 - 1:27pm


 Updated on Thursday, October 5, 2017 - 2:39pm

UNH IT has received reports of a phishing email that attempts to obtain user credentials with UNH-branded Outlook Web Access log in page.  This attack is targeting both students and employees and may indicate it was sent from a wildcats.unh.edu email account. 

The subject of the email is "Meeting Alert!"

Students, Faculty, or Staff who entered their username/password on the Phishing email/attack MUST contact the IT Service Desk at 603-862-4242.

Please visit https://www.unh.edu/it/the-phishbowl for up-to-date information.

Wednesday, September 27, 2017 - 8:38am

 Posted on Tuesday, September 26, 2017 - 3:44pm

Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable on Wednesday, 9/27, from 5:00 AM until 7:30 AM for a Banner upgrade.

Monday, October 2, 2017 - 9:37am

 Updated on Friday, September 22, 2017 - 12:33pm

Earlier this week, Cisco Systems’ Talos group determined that some versions of the widely-used CCleaner application are compromised.  While use of the impacted version is not believed to be wide-spread across UNH, it is important that all devices using this application be checked and those that are affected, be remediated. 

Details about this compromise and remediation instructions are available in the security alert posted to the ISS website earlier today. https://www.unh.edu/it/news/2017/09/security-alert-ccleaner-compromise

Due to the nature of this threat, it is important that ALL impacted devices be reported to the UNH IT Service Desk and remediated according to the process they provide.  ATLs, Desktop Consultants, and other first-level support personnel should not attempt to remediate this issue prior to contacting the Service Desk.