Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Wednesday, June 24, 2020 - 10:45am

 Posted on Thursday, June 18, 2020 - 8:23am

Servers providing applications to the computer cluster computers will undergo an update on Tuesday, June 23. This will result in approximately one hour of downtime sometime between 9:00 AM – 1:00 PM. During this time, applications will not launch on windows systems in the computer clusters and remote desktop service. Applications launched prior to the downtime will continue to run. 

Monday, June 22, 2020 - 8:15am

 Posted on Wednesday, June 17, 2020 - 1:41pm

Network maintenance has been scheduled for Keene State College on Saturday, 6/20, from 8:00-10:00AM. There is no expected downtime during the maintenance window.

Thursday, June 11, 2020 - 8:52am

 Posted on Wednesday, June 10, 2020 - 4:57pm

Banner Finance/HR (BPRD) will be unavailable from 6:00 AM - 7:00 AM on Thursday, 6/11, for scheduled maintenance. 

Thursday, May 28, 2020 - 8:09am

 Posted on Wednesday, May 27, 2020 - 10:22am

The Banner production environments for Finance/HR, UNH and GSC Student will be unavailable due to system maintenance on Thursday, May 28, from 5:00AM to 7:30AM.

Monday, June 1, 2020 - 8:16am

 Posted on Tuesday, May 26, 2020 - 8:11am

Wide area network maintenance has been scheduled for Sunday, 5/31, from 6:00AM-9:00AM.

The maintenance will briefly disrupt service to the following sites:

  • CCSNH Chancellor's Office
  • VPN services for the UNH Durham Campus
  • IPv6

Internet service for these sites will switch over to redundant links with only a brief interruption.

Resolved, Wednesday, May 13, 2020 - 5:02pm

 Resolved on Wednesday, May 13, 2020 - 5:01pm

At 3:45PM, Microsoft issued an all clear. Issues with ExchangeOnline have been resolved.


 Updated on Wednesday, May 13, 2020 - 2:51pm

There is a widespread outage with ExchangeOnline which is impacting users at USNH. Microsoft is working to resolve the issue and our System Administrators are monitoring the situation.

Meanwhile, you may be able to access your email through the Outlook app if that is installed on any of your devices.  

 Posted on Wednesday, May 13, 2020 - 1:33pm

Some users have reported issues with ExchangeOnline. The vendor is working to fix the issue. UNH system administrators are monitoring the situation. 

Resolved, Wednesday, May 13, 2020 - 8:35am

 Resolved on Wednesday, May 13, 2020 - 8:29am

Retroactive Posting:

Some users were experiencing errors when attempting to access various Oracle services. The issue was reported on Tuesday, 5/12, at 4:06PM and was resolved at approximately 6:00PM.

This outage was communicated on status.usnh.edu.

Resolved, Tuesday, May 12, 2020 - 9:45am

 Resolved on Tuesday, May 12, 2020 - 9:45am

Issues with accessing Banner Finance/HR have been resolved.


 Posted on Tuesday, May 12, 2020 - 9:12am

Some users are currently experiencing errors when attempting to log into Banner Finance/HR. System administrators are aware of the issue and are working to resolve it.

Friday, May 8, 2020 - 8:15am

 Posted on Wednesday, May 6, 2020 - 10:22am

Maintenance has been scheduled for UNH Tableau on Thursday, 5/7, from 5:00PM - 10:00PM. Tableau will be unavailable during the maintenance window.

Monday, May 11, 2020 - 8:28am

 Posted on Tuesday, May 5, 2020 - 8:17am

Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from approximately 5:00AM until 11:30AM on Saturday, May 9, for a Banner upgrade.

Monday, May 4, 2020 - 8:48am

 Posted on Friday, May 1, 2020 - 1:00pm

Maintenance has been scheduled for Banner Finance/HR (BPRD) and WISE from 8:00 AM – 10:00 AM on Sunday, 5/3.

There will be no downtime during the maintenance window.

Resolved, Monday, April 27, 2020 - 8:55am

 Resolved on Monday, April 27, 2020 - 8:55am

 WebI Finance reporting is now available.

 


 Posted on Monday, April 27, 2020 - 8:15am

WebI Finance reporting is currently unavailable. All other WebIntelligence reporting areas are available as usual.

System administrators are aware of the issue and are working to resolve it.

Monday, April 20, 2020 - 8:20am

 Posted on Monday, April 13, 2020 - 8:44am

Maintenance has been scheduled for WebIntelligence from 6:00 AM on Saturday, 4/18, through 6:00 PM on Sunday, 4/19. WebI will be unavailable for use during the maintenance window.

Resolved, Thursday, April 9, 2020 - 5:07pm

 Resolved on Thursday, April 9, 2020 - 4:57pm

Access to myUNH was restored earlier this afternoon. System administrators have been monitoring for continued stability over the past couple hours, during which the application has remained accessible. 


 Updated on Thursday, April 9, 2020 - 2:50pm

myUNH is currently unavailable. The vendor is aware and working to restore access.

 


 Resolved on Thursday, April 9, 2020 - 1:23pm

Access to myUNH has been restored.


 Posted on Thursday, April 9, 2020 - 1:04pm

myUNH, the UNH portal, is currently unavailable. The vendor is aware of the issue and is working on a solution.

Thursday, April 9, 2020 - 8:05am

 Posted on Wednesday, April 8, 2020 - 3:30pm

Maintenance has been scheduled for Banner Finance/HR (BPRD), including the Web Information System for Employees (WISE), on Thursday, 4/9, from 6:00 AM-8:00 AM. During the maintenance window, there may be minimal downtime.

Resolved, Friday, April 3, 2020 - 11:10am

 Resolved on Friday, April 3, 2020 - 10:57am

Some Windows machine users may have experienced issues accessing the UNH Wireless network (on campus) from midday yesterday (4/2) through 10:30AM today, 4/3. System administrators have resolved this issue. 

Resolved, Tuesday, March 31, 2020 - 11:40am

 Resolved on Tuesday, March 31, 2020 - 11:38am

Kaltura has been available and stable since 8:15 this morning. Kaltura engineers are closely monitoring performance.

UNH users are able to access Mediaspace as well as myMedia and embedded videos in Canvas.

 


 Updated on Monday, March 30, 2020 - 12:17pm

In addition to issues with MediaSpace, UNH users have reported slowness with Kaltura media in Canvas (myCourses). This includes the myMedia integration and embedded videos.

UNH system administrators have notified Kaltura of the issue.

 


 Posted on Monday, March 30, 2020 - 10:34am

Kaltura has reported Mediaspace is currently experiencing performance issues. UNH system administrators have confirmed this issue is impacting our Mediaspace users.

UNH system administrators are monitoring the issue and will share updates from Kaltura as they become available.

Resolved, Monday, March 30, 2020 - 8:47am

 Resolved on Monday, March 30, 2020 - 8:34am

At 6:13AM on Sunday, 3/29, Wide Area Network administrators notified their customers of a fiber issue between Durham and Concord. This issue impacted two WAN sites:

- Merrimack County Nursing Home

- Co-operative Extension's Merrimack County Office

Vendors deployed a repair crew within the hour and, working with the local fire department to contain a pole fire, completed repairs by 5:43PM.

The NetworkNH team provided status updates to their clients throughout the day.

Resolved, Friday, March 27, 2020 - 9:06am

 Resolved on Friday, March 27, 2020 - 9:04am

Kaltura has reported issues with Mediaspace have been resolved.

 


 Posted on Thursday, March 26, 2020 - 4:34pm

Kaltura is reporting Mediaspace is experiencing an outage. UNH system administrators have confirmed this issue is impacting our Mediaspace users.

UNH system administrators are monitoring the issue and will share updates from Kaltura as they become available.

Thursday, April 2, 2020 - 9:37am

 Posted on Thursday, March 26, 2020 - 8:21am

On Friday, 3/27, UNH will be changing email filtering services for Office365 email. As this change is being made to replace existing functionality, there should be no impact or perceptible change for users.

If you notice any email delivery issues, please submit a support request at: https://td.unh.edu/TDClient/Requests/ServiceDet?ID=108