Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Tuesday, March 31, 2020 - 11:40am

 Resolved on Tuesday, March 31, 2020 - 11:38am

Kaltura has been available and stable since 8:15 this morning. Kaltura engineers are closely monitoring performance.

UNH users are able to access Mediaspace as well as myMedia and embedded videos in Canvas.

 


 Updated on Monday, March 30, 2020 - 12:17pm

In addition to issues with MediaSpace, UNH users have reported slowness with Kaltura media in Canvas (myCourses). This includes the myMedia integration and embedded videos.

UNH system administrators have notified Kaltura of the issue.

 


 Posted on Monday, March 30, 2020 - 10:34am

Kaltura has reported Mediaspace is currently experiencing performance issues. UNH system administrators have confirmed this issue is impacting our Mediaspace users.

UNH system administrators are monitoring the issue and will share updates from Kaltura as they become available.

Resolved, Monday, March 30, 2020 - 8:47am

 Resolved on Monday, March 30, 2020 - 8:34am

At 6:13AM on Sunday, 3/29, Wide Area Network administrators notified their customers of a fiber issue between Durham and Concord. This issue impacted two WAN sites:

- Merrimack County Nursing Home

- Co-operative Extension's Merrimack County Office

Vendors deployed a repair crew within the hour and, working with the local fire department to contain a pole fire, completed repairs by 5:43PM.

The NetworkNH team provided status updates to their clients throughout the day.

Resolved, Friday, March 27, 2020 - 9:06am

 Resolved on Friday, March 27, 2020 - 9:04am

Kaltura has reported issues with Mediaspace have been resolved.

 


 Posted on Thursday, March 26, 2020 - 4:34pm

Kaltura is reporting Mediaspace is experiencing an outage. UNH system administrators have confirmed this issue is impacting our Mediaspace users.

UNH system administrators are monitoring the issue and will share updates from Kaltura as they become available.

Thursday, March 26, 2020 - 8:21am

 Posted on Thursday, March 26, 2020 - 8:21am

On Friday, 3/27, UNH will be changing email filtering services for Office365 email. As this change is being made to replace existing functionality, there should be no impact or perceptible change for users.

If you notice any email delivery issues, please submit a support request at: https://td.unh.edu/TDClient/Requests/ServiceDet?ID=108

Resolved, Wednesday, March 25, 2020 - 11:17am

 Posted on Wednesday, March 25, 2020 - 11:15am

Some users on the new Enterprise VPN experienced a loss of VPN connectivity at approximately 9:50AM today. System administrators resolved the issue at 10:04AM.

Resolved, Friday, March 20, 2020 - 3:04pm

 Posted on Friday, March 20, 2020 - 3:02pm

From approximately 2:15 PM - 2:25 PM today, there was a loss of VPN connectivity for some UNH VPN users. System administrators have resolved the issue.

Monday, March 23, 2020 - 8:31am

 Posted on Thursday, March 19, 2020 - 1:32pm

Information on VPN updates related to remote work directives can be found at https://td.unh.edu/TDClient/KB/ArticleDet?ID=2190

Tuesday, March 24, 2020 - 11:04am

 Posted on Wednesday, March 18, 2020 - 11:08am

Canvas (vendor for myCourses) has confirmed an issue where links to files created using the Box integration are broken. Canvas engineers are working to resolve the issue.

UNH system administrators are monitoring the issue.

Monday, March 23, 2020 - 8:24am

 Posted on Wednesday, March 18, 2020 - 11:00am

There will be a scheduled maintenance period for CeCredential Trust and Paradigm services on Saturday, March 21, 2020 from 9:00am Eastern Standard Time (EST).  During this 5-hour maintenance window, all CeCredential Trust, CeDiploma Trust and Paradigm Web Services and websites (including the CeDiploma Validation Services) may experience outages as we update our systems.

Resolved, Wednesday, March 18, 2020 - 10:27am

 Resolved on Wednesday, March 18, 2020 - 10:25am

As of 4:43AM today, 3/18, Salesforce has resolved the service degradation of Salesforce Marketing Cloud.

 


 Posted on Tuesday, March 17, 2020 - 3:06pm

Salesforce has reported performance issues with their Salesforce Marketing Cloud service. The vendor is working on the issue.

UNH system administrators are monitoring for updates.

Resolved, Wednesday, March 18, 2020 - 1:16pm

 Resolved on Wednesday, March 18, 2020 - 1:15pm

Kaltura has provided an update.

Normal functionality has been restored for all system components. Our engineering team is continuing to proactively monitor. Our team is also conducting additional investigation in order to optimize performance.


 Posted on Wednesday, March 18, 2020 - 11:15am

Mediaspace, Kaltura APIs, and file uploads are again experiencing performance issues. Kaltura is aware of these issues and is working on restoring functionality.


 Resolved on Wednesday, March 18, 2020 - 8:01am

Kaltura reports functionality is restored. Below is their latest update:

We can update that the service is currently back to normal and stable. During the incident we identified issues related to handling specific files (move/copy/delete/rename). These issues were investigated by Kaltura's engineers together with the storage vendor and our engineering team has developed a plan to address these remaining identified issues.

UNH system administrators will be closely monitoring the service in the next hours.


 Posted on Tuesday, March 17, 2020 - 1:57pm

Kaltura’s Mediaspace is reporting performance degradation on APIs and uploads. Kaltura is aware of the issue and are investigating.

UNH system administrators can confirm that some of our users are experience slowness and timeouts during this degradation in service. 

Resolved, Tuesday, March 17, 2020 - 1:56pm

 Resolved on Tuesday, March 17, 2020 - 11:02am

System administrators have restored access to the affected websites. 

 


 Posted on Tuesday, March 17, 2020 - 10:34am

Many UNH websites were inaccessible starting at approximately 9:50AM today. System administrators are working to resolve the issue and restore access.

Monday, March 16, 2020 - 7:41am

 Posted on Wednesday, March 11, 2020 - 7:30am

BANNER Student, Webcat, WEBROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 6am until approximately 12:30pm on Sunday, March 15th, for a Banner upgrade.

Resolved, Friday, February 28, 2020 - 2:06pm

 Resolved on Friday, February 28, 2020 - 2:04pm

Normal access to Box has been restored.


 Posted on Friday, February 28, 2020 - 9:23am

Some users are currently unable to access Box. Users on the UNH VPN are not experiencing the issue.

If you are unable to use Box, please connect to the UNH VPN: https://connect.vpn.unh.edu to restore functionality.

System administrators are investigating the issue.

Resolved, Wednesday, February 26, 2020 - 4:44pm

 Resolved on Wednesday, February 26, 2020 - 4:44pm

Microsoft has reported that this issue has been resolved.

 


 Posted on Wednesday, February 26, 2020 - 10:43am

Microsoft has reported an issue which is impacting some users' ability to use the Microsoft Search functionality. Search can still be used if users click “Let’s look on your computer” link when they get the error after using Search.

Microsoft is working to resolve the issue. UNH system administrators are monitoring for updates from the vendor.

Monday, March 2, 2020 - 8:22am

 Posted on Tuesday, February 25, 2020 - 8:38am

On Sunday, March 1, NetworkNH will be replacing two of our core internet switches on the UNH Durham Campus. Work will start at 6:00AM; the team plans to have work completed by 7:30AM. Internet services will be disrupted for brief periods during the work window. Most disruptions will be minimized as service will move over to secondary links. The work plan is designed to hold disruptions to a minimum.

The full work window for this event will be 6:00AM - 12:00PM to allow for testing and debugging of any issues that could arise from the replacement.

Partners that will experience disruption while the first switch is replaced at 6:00AM are:

  • Crotched Mountain Foundation
  • Burleigh Farm
  • Mast Road - Cooperative ext
  • Police Standards and training
  • Oyster River
  • GSC-Dolloff Center
  • CCSNH- Rochester
  • CCSNH-Chancellors Office
Monday, February 24, 2020 - 8:27am

 Posted on Thursday, February 20, 2020 - 8:23am

Due to system maintenance, multiple applications will be unavailable during various timeframes on Sunday, February 23.

Please see the timeframes and impacted systems below:

7:00AM – 4:00PM on Sunday, February 23

  • Application Manager Job Scheduling Service
  • Password Self Service Application
  • CAMP/ID Lookup Tool
  • Parent Portal – Account Creation/Password Changes

7:00AM – 11:30AM on Sunday, February 23 

  • Banner Student for UNH/GSC (includes Webcat, WebROCK, Xtender, Workflow)
  • Kronos
  • Application Express
  • Ellucian Mobile
  • FAMIS (Facilities)
  • RAC Cluster with Identity Management (OIM)

11:30 – 4:00PM on Sunday, February 23 

  • Banner Finance/HR (includes WISE, Xtender, Workflow)
  • InfoEd
  • Crystal Reports
  • Management Reporting/Business Objects (Webi)
  • Identity Management (PRAM)
  • Degree Works (UNH/GSC)
  • Xtender

 

Resolved, Tuesday, February 18, 2020 - 8:24am

 Resolved on Tuesday, February 18, 2020 - 8:23am

Salesforce resolved their performance degradation at 10:40PM on Monday, 2/17.

 


 Posted on Monday, February 17, 2020 - 12:32pm

UNH's Salesforce is currently experiencing slowness. System administrators have alerted our vendors, who are working on an issue.

Updated, Friday, February 21, 2020 - 4:37pm

 Updated on Friday, February 21, 2020 - 4:19pm

System administrators and our vendors are monitoring connectivity and will investigate any future interruptions.


 Updated on Thursday, February 20, 2020 - 8:31am

System administrators and our vendors continue to work towards a solution.

 


 Updated on Tuesday, February 18, 2020 - 8:24am

System administrators and our vendors are continuing work on this issue.

 


 Updated on Monday, February 17, 2020 - 9:29am

System administrators continue work with our vendors to resolve this issue.

 


 Updated on Friday, February 14, 2020 - 9:24am

System administrators and our vendors continue to work towards a solution.

 


 Posted on Thursday, February 13, 2020 - 12:55pm

UNH IT has received multiple reports of PlayStations and Xboxes being unable to connect to the UNH network. System administrators are working with our vendors to resolve the issue. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242. 

Resolved, Friday, February 7, 2020 - 8:14am

 Resolved on Thursday, February 6, 2020 - 1:53pm

Service have been restored.


 Posted on Thursday, February 6, 2020 - 11:09am

Users at the Durham Fire Department have reported wired and wireless access is unavailable. UNH system administrators are aware and are monitoring the issue. We will report updates as we receive them.