Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

New, Wednesday, September 16, 2020 - 1:56pm

Message: BANNER Student, Webcat, WEBROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable for UNH and GSC users from 4 am to approximately 5 pm on Sunday, September 20th, for Banner/Xtenderupgrades. 

Tuesday, August 18, 2020 - 11:45am

 Posted on Wednesday, August 12, 2020 - 10:41am

On Sunday, August 16, from 6:00AM-8:00AM Wide Area Network administrators will be upgrading firmware on one of the internet routers located on the Durham campus. The work will briefly disrupt service to the following sites/services:

  • CCSNH Chancellors office
  • VPN services for the UNH Durham Campus
  • IPV6

Internet service for these sites will switch over to redundant links with only a brief interruption.

Wednesday, August 12, 2020 - 10:41am

A legitimate email has been sent by Microsoft Audio Conferencing.

Email Subject = You now have Audio Conferencing for Microsoft Teams or Skype for Business Online – Here is your dial-in information and PIN

If you are concerned about the validity of this message, you can read more in the IT Phish Bowl.

Monday, July 27, 2020 - 8:28am

 Posted on Wednesday, July 22, 2020 - 8:08am

Banner Student, Webcat, Parent Portal, Workflow for Student, Xtender for Student, and Webcat Lite will be unavailable from 6:00am until approx 12:30pm on Sat, July 25, for a Banner upgrade.

Wednesday, June 24, 2020 - 10:45am

 Posted on Thursday, June 18, 2020 - 8:23am

Servers providing applications to the computer cluster computers will undergo an update on Tuesday, June 23. This will result in approximately one hour of downtime sometime between 9:00 AM – 1:00 PM. During this time, applications will not launch on windows systems in the computer clusters and remote desktop service. Applications launched prior to the downtime will continue to run. 

Monday, June 22, 2020 - 8:15am

 Posted on Wednesday, June 17, 2020 - 1:41pm

Network maintenance has been scheduled for Keene State College on Saturday, 6/20, from 8:00-10:00AM. There is no expected downtime during the maintenance window.

Thursday, June 11, 2020 - 8:52am

 Posted on Wednesday, June 10, 2020 - 4:57pm

Banner Finance/HR (BPRD) will be unavailable from 6:00 AM - 7:00 AM on Thursday, 6/11, for scheduled maintenance. 

Thursday, May 28, 2020 - 8:09am

 Posted on Wednesday, May 27, 2020 - 10:22am

The Banner production environments for Finance/HR, UNH and GSC Student will be unavailable due to system maintenance on Thursday, May 28, from 5:00AM to 7:30AM.

Monday, June 1, 2020 - 8:16am

 Posted on Tuesday, May 26, 2020 - 8:11am

Wide area network maintenance has been scheduled for Sunday, 5/31, from 6:00AM-9:00AM.

The maintenance will briefly disrupt service to the following sites:

  • CCSNH Chancellor's Office
  • VPN services for the UNH Durham Campus
  • IPv6

Internet service for these sites will switch over to redundant links with only a brief interruption.

Resolved, Wednesday, May 13, 2020 - 5:02pm

 Resolved on Wednesday, May 13, 2020 - 5:01pm

At 3:45PM, Microsoft issued an all clear. Issues with ExchangeOnline have been resolved.


 Updated on Wednesday, May 13, 2020 - 2:51pm

There is a widespread outage with ExchangeOnline which is impacting users at USNH. Microsoft is working to resolve the issue and our System Administrators are monitoring the situation.

Meanwhile, you may be able to access your email through the Outlook app if that is installed on any of your devices.  

 Posted on Wednesday, May 13, 2020 - 1:33pm

Some users have reported issues with ExchangeOnline. The vendor is working to fix the issue. UNH system administrators are monitoring the situation. 

Resolved, Wednesday, May 13, 2020 - 8:35am

 Resolved on Wednesday, May 13, 2020 - 8:29am

Retroactive Posting:

Some users were experiencing errors when attempting to access various Oracle services. The issue was reported on Tuesday, 5/12, at 4:06PM and was resolved at approximately 6:00PM.

This outage was communicated on status.usnh.edu.

Resolved, Tuesday, May 12, 2020 - 9:45am

 Resolved on Tuesday, May 12, 2020 - 9:45am

Issues with accessing Banner Finance/HR have been resolved.


 Posted on Tuesday, May 12, 2020 - 9:12am

Some users are currently experiencing errors when attempting to log into Banner Finance/HR. System administrators are aware of the issue and are working to resolve it.

Friday, May 8, 2020 - 8:15am

 Posted on Wednesday, May 6, 2020 - 10:22am

Maintenance has been scheduled for UNH Tableau on Thursday, 5/7, from 5:00PM - 10:00PM. Tableau will be unavailable during the maintenance window.

Monday, May 11, 2020 - 8:28am

 Posted on Tuesday, May 5, 2020 - 8:17am

Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from approximately 5:00AM until 11:30AM on Saturday, May 9, for a Banner upgrade.

Monday, May 4, 2020 - 8:48am

 Posted on Friday, May 1, 2020 - 1:00pm

Maintenance has been scheduled for Banner Finance/HR (BPRD) and WISE from 8:00 AM – 10:00 AM on Sunday, 5/3.

There will be no downtime during the maintenance window.

Resolved, Monday, April 27, 2020 - 8:55am

 Resolved on Monday, April 27, 2020 - 8:55am

 WebI Finance reporting is now available.

 


 Posted on Monday, April 27, 2020 - 8:15am

WebI Finance reporting is currently unavailable. All other WebIntelligence reporting areas are available as usual.

System administrators are aware of the issue and are working to resolve it.

Monday, April 20, 2020 - 8:20am

 Posted on Monday, April 13, 2020 - 8:44am

Maintenance has been scheduled for WebIntelligence from 6:00 AM on Saturday, 4/18, through 6:00 PM on Sunday, 4/19. WebI will be unavailable for use during the maintenance window.

Resolved, Thursday, April 9, 2020 - 5:07pm

 Resolved on Thursday, April 9, 2020 - 4:57pm

Access to myUNH was restored earlier this afternoon. System administrators have been monitoring for continued stability over the past couple hours, during which the application has remained accessible. 


 Updated on Thursday, April 9, 2020 - 2:50pm

myUNH is currently unavailable. The vendor is aware and working to restore access.

 


 Resolved on Thursday, April 9, 2020 - 1:23pm

Access to myUNH has been restored.


 Posted on Thursday, April 9, 2020 - 1:04pm

myUNH, the UNH portal, is currently unavailable. The vendor is aware of the issue and is working on a solution.

Thursday, April 9, 2020 - 8:05am

 Posted on Wednesday, April 8, 2020 - 3:30pm

Maintenance has been scheduled for Banner Finance/HR (BPRD), including the Web Information System for Employees (WISE), on Thursday, 4/9, from 6:00 AM-8:00 AM. During the maintenance window, there may be minimal downtime.

Resolved, Friday, April 3, 2020 - 11:10am

 Resolved on Friday, April 3, 2020 - 10:57am

Some Windows machine users may have experienced issues accessing the UNH Wireless network (on campus) from midday yesterday (4/2) through 10:30AM today, 4/3. System administrators have resolved this issue.