UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.
Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 5:00AM until approximately 2:00PM on Sunday, November 18, for a Banner upgrade.
Issues with SmartAuth multi-factor authentication were resolved at approximately 1:30PM this afternoon.
SmartAuth multi-factor authentication is currently experiencing slowness/delays with sending users phone calls and SMS/texts, affecting log in to WISE and Banner Fin/HR. The Workaround is to use the SmartAuth Authenticate mobile app. See instructions here on how to download and install: https://www.unh.edu/it/kb/article/smartauth-registering-the-authenticate-app.html
This afternoon, there was a brief interruption to some network traffic for VPN users. The issue has been resolved.
At 2:00PM today, Academic Technology will be making a minor update to Kaltura bringing the user interface to the current version 2. This upgrade will not change how the interface appears to users and fixes a bug with the fast search that allows users to pause typing without losing their search results.
System administrators have restored access to Exchange email via Outlook and the Outlook Web App.
Some users are also experiencing issues accessing email via the Outlook Web App. System administrators are aware of the issue and are working to resolve it.
Some users are reporting issues connecting to Exchange email via Outlook.
If you are having issues with Outlook, please restart your computer. If problems persist, please contact the UNH IT Service Desk at 603-862-4242.
Security is everyone’s job. On October 23, in order to align to modern security standards, UNH IT will disable access to Exchange email via Outlook 2010 and older versions.
Learn more about this security measure and how to upgrade your Outlook application: https://www.unh.edu/it/news/2018/10/outlook-2010-and-older-to-be-disabled-on-october-23
Student Banner 9 will be unavailable today from 12:00PM - 1:00PM for maintenance in order to address an issue with some admin pages.
Users experiencing these issues may use Banner 8 until the maintenance is complete. Banner 8 will remain available during the maintenance window.
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 4:45 AM - 7:30 AM on Thursday, October 18, for a Banner upgrade.
WebIntelligence is now available for use.
WebI users are currently experiencing connection issues. Administrators will be rebooting servers and service will be restored by 10::00 AM.
Internet connectivity issues were resolved at approximately 9:30 this morning.
Network administrators will continue to monitor for any impacted network traffic.
Multiple large-scale internet service providers are reporting network issues in the northeast. UNH is impacted by these issues; some users are currently experiencing intermittent internet connectivity.
UNH system administrators are monitoring the situation.
The Password Self Service Application has been restored to full functionality.
Users from UNH, USNH-System and Granite State College are currently unable to reset their passwords using the Password Self Service Appilcations. System Administrators are aware of the issue and are working to resolve the problem.
Due to an issue with this morning’s Banner Student upgrade, the Banner 9 Admissions admin pages are not working properly. The Admissions forms in Banner 8 were not impacted.
Corrective maintenance will be performed today from 12:00 PM until approximately 1:00 PM. During this time, the UNH and GSC Banner 9 Student production environments will be unavailable. The Banner 8 Student production environments for both UNH and GSC will remain available during this time.
Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 4:45 AM -7:30 AM on Wednesday, September 19, for a Banner bundled upgrade.
Some users of Salesforce for Directed Communications are currently unable to establish or reset their Salesforce passwords. System administrators are working with the vendor to resolve the issue.
A workaround is available. If you are experiencing this issue, please contact the UNH IT Service Desk at 603-862-4242 for password assistance.
System administrators have discovered a cause and solution for this issue. Read more below, including how to correct the system settings causing these issues.
ISSUE:
Users are not able to activate Office nor authenticate to Skype.
CAUSE:
UNH IT has found this is may be a result of TLS 1.1 and 1.2 being disabled on the client machine(s). Making sure these two security settings are enabled will be essential in the coming months as companies start disabling support for TLS 1.0.
SOLUTION:
Enable TLS 1.1 and 1.2:
If you need assistance, or would like more information about these settings, please contact the UNH IT Service Desk at 603-862-4242.
System administrators continue to investigate this issue.
If you are experiencing these issues, please see the workarounds below.
Some faculty/staff are currently unable to access UNH resources via older versions of Outlook and Skype for Business. System administrators are aware of the issue and are working to resolve it.
In the interim, users can access UNH Exchange email via the Outlook Web App at https://exchange.unh.edu/
Users accessing these resources via Office 2016 or Office 365 ProPlus are not experiencing this issue. UNH IT recommends upgrading to the most recent version of Office, which is available to all UNH users under existing licensing agreements. To upgrade, please see below:
Managed Desktops (with Software Center):
Unmanaged Desktops:
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
On Sunday, September 16, between 7:00 AM – 11:00 AM, Oracle Identity Manager (OIM) will be unavailable due to maintenance. This maintenance will affect multiple systems, including:
Access to these systems and their full functionality will be restored at the end of the maintenance window.
The production issue has been resolved. Banner Finance/HR is now available..
Banner Finance/HR is currently unavailable due to an overnight production problem. Enterprise Technology Services is investigating. If you attempt to log in, then you will receive a “ORA-28000: the account is locked”. All accounts are locked for this overnight production problem. Once it is resolved, everyone’s accounts will be unlocked. An FYI will be sent once the issue is resolved.
At approximately 10:00PM on 9/4, Microsoft resolved an issue which was impacting our Password Self Service Application. All password changes should now function as expected.
Upon changing their UNH password, some users may receive an error message stating that their password change failed. If you receive this error, please use the Retry button. If this does not help, please use the Link Up service in a few minutes.
If you continue to have issues changing your password, please contact the UNH IT Service Desk at 603-862-4242.
Some users are experiencing intermittent connectivity issues while attempting to connect to UNH wireless networks.
System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
At approximately 10:00 PM on 9/4, Microsoft indicated that this issue has been resolevd.
Some users may experience issues when attempting to access Box files via the web interface and through the Office Online Web App. Other Box systems such as Box Edit, Box Sync, and Box Drive are unaffected by this issue.
UNH IT is monitoring the situation; updates from the vendor will be shared as available.