Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Wednesday, April 17, 2019 - 1:19pm

 Resolved on Wednesday, April 17, 2019 - 1:18pm

This issue has been resolved.


 Posted on Wednesday, April 17, 2019 - 11:18am

UNH Salesforce administrators have reached out to specific user groups (Undergraduate Admissions, Graduate Admissions, Law Admissions, First Year Orientation) who may be impacted by intermittent Salesforce issues this morning. Administrators are actively working to resolve the issue.

Resolved, Wednesday, April 17, 2019 - 12:43pm


 Resolved on Tuesday, April 16, 2019 - 1:51pm

This issue has been resolved. 

 Posted on Tuesday, April 16, 2019 - 1:09pm

Xtender users are currently experiencing access issues with Xtender BPRD. System administrators are aware of the problem and are working to resolve it. 

 

Monday, April 15, 2019 - 8:18am

 Posted on Wednesday, April 10, 2019 - 10:58am

Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 6:00 AM until approximately 2:00 PM on Sunday, April 14, for a Banner upgrade.

Resolved, Tuesday, April 9, 2019 - 11:35am

 Posted on Tuesday, April 9, 2019 - 11:31am

UNH IT has identified and resolved an issue that was preventing some users from synching their UNH Passwords. This issue most predominantly impacted Parent Portal users.

If you continue to experience issues with your UNH Password, please contact the UNH IT Service Desk at 603-862-4242 for assistance.

User Action Required, Monday, April 15, 2019 - 8:18am

 Posted on Friday, April 5, 2019 - 10:09am

Due to a recent Firefox upgrade, some buttons in Banner do not work. This issue is specific to the Firefox browser.

A fix for this issue will be released on April 14. Until then, if you are experiencing issues with buttons in Banner while using Firefox, please switch to using Chrome.

 

Thursday, April 4, 2019 - 10:15am

 Resolved on Thursday, April 4, 2019 - 10:14am

Box reported all systems operational and functioning as expected at 6:51PM yesterday.

 


 Posted on Wednesday, April 3, 2019 - 2:42pm

Box has reported an issue where some users are currently unable to log into the web version of Box. UNH IT is monitoring the situation. 

Updates regarding this issue can be viewed at https://status.box.com 

New, Thursday, April 4, 2019 - 11:25am

 Posted on Thursday, March 28, 2019 - 10:44am

Banner Finance and HR System (BPRD) will be undergoing an upgrade during the routine maintenance window 7:00 – 8:00 AM April 4, 2019. Banner Finance and HR may not be available during this time. 

Thursday, April 4, 2019 - 11:25am

 Posted on Monday, March 25, 2019 - 9:41am

Network maintenance will be performed on Wednesday, April 3, from 12:00 AM - 6:00 AM.

No downtime is expected.

Monday, March 25, 2019 - 9:40am

 Posted on Wednesday, March 20, 2019 - 8:25am

Application Xtender for Finance/HR will be unavailable from  Saturday, March 23 at 7:00 AM through Sunday, March 24 at 5:00 PM for the upgrade to Application Xtender 16.3.

Resolved, Wednesday, March 20, 2019 - 3:56pm

 


 Resolved on Wednesday, March 20, 2019 - 3:55pm

Microsoft has released a new definition for SCEP which resolves this issue. 

 

 


 Posted on Tuesday, March 19, 2019 - 9:50am

Mircosoft has released an update for its antivirus program, System Center Endpoint Protection (SCEP), which may not automatically turn the antivirus program back on after updating. 

If prompted, turn Endpoint Protection back on.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242. 

Resolved, Monday, March 18, 2019 - 8:41am

 Resolved on Friday, March 15, 2019 - 4:58pm

The issues have been resolved.

 

 Posted on Friday, March 15, 2019 - 12:37pm

Some users are experiencing issues/receiving errors submitting client support web forms that use TeamDynamix. System Administrators are aware of the issues and are working to resolve the problem.

Resolved, Monday, March 18, 2019 - 8:41am

 Resolved on Friday, March 15, 2019 - 9:08am

 

This issue was resolved on Wednesday, March 13. 


 Posted on Wednesday, March 13, 2019 - 1:15pm

Banner HR/Finance users are currently experiencing errors when accessing forms. System administrators are aware of the issue and are working to resolve it. 

Resolved, Monday, March 18, 2019 - 8:41am

 Updated on Wednesday, March 13, 2019 - 11:18am

Bomgar access has been restored.  Users will need to download a new representative console. 

To download the new rep console:

1. Go to bomgar.unh.edu/login and sign in.

2. Under My Account select ‘Download Representative Console.’

3. Follow the on-screen instructions. 

 


 Posted on Wednesday, March 13, 2019 - 9:04am

Bomgar is currently unavailable. System administrators are aware of the issue and are working to restore it. 

Resolved, Wednesday, March 13, 2019 - 11:19am

 Resolved on Friday, March 8, 2019 - 3:42pm

Service has been restored.

 


 Posted on Friday, March 8, 2019 - 11:51am

Some users are experiencing intermittent issues connecting to some UNH web sites. We are aware of the issue and are working to resolve it.

Resolved, Tuesday, February 26, 2019 - 3:32pm

 Resolved on Tuesday, February 26, 2019 - 3:32pm

This issue has been resolved.

 


 Posted on Tuesday, February 26, 2019 - 2:34pm

Starting at approximately 9:30AM this morning, the TeamDynamix email monitoring service began experiencing issues which prevent TeamDynamix from posting email replies to the relevant tickets. System Administrators are working to resolve this issue. Once the issue is resolved, the emails should process and post to the tickets.

In the interim, the addressees on the email should still receive the communications in their email Inboxes.

Updated, Wednesday, March 6, 2019 - 7:52am

 Posted on Wednesday, March 6, 2019 - 7:52am

 

This maintenance is complete. 

 


 Posted on Tuesday, February 26, 2019 - 11:43am

One of UNH's network vendors has scheduled maintenance for Wednesday, March 5, from 12:00AM - 6:00AM.

In order to avoid impacting service, UNH's internet traffic will be rerouted during the maintenance. No outages are expected.

Resolved, Monday, February 25, 2019 - 10:20am

 Resolved on Monday, February 25, 2019 - 10:20am

Access has been restored to the Common ID Lookup Tool and CAMP.

 


 Posted on Monday, February 25, 2019 - 8:27am

The Common ID Lookup Tool and CAMP are currently inaccessible. System administrators are aware of the issue and are working to resolve it. 

 

Resolved, Thursday, February 7, 2019 - 3:03pm

 Posted on Thursday, February 7, 2019 - 3:02pm

 

Instructure has reported that this issue is resolved.


 Posted on Thursday, February 7, 2019 - 2:56pm

Some Canvas users are experiencing issues with either uploading files or seeing page errors. Canvas' vendor, Instructure, has acknowledged the issue.

Status updates for this issue can be viewed at http://status.instructure.com

Resolved, Thursday, February 7, 2019 - 12:41pm

 Posted on Thursday, February 7, 2019 - 12:41pm

Box reports that this issue has been resolved.

 


 Posted on Thursday, February 7, 2019 - 11:49am

Some users have reported issues with slowness in uploading/downloading files to Box. 

Box has acknowledged the issue and is working to resolve it. Updates can be found at https://status.box.com 

Friday, February 1, 2019 - 2:24pm

 Posted on Tuesday, January 29, 2019 - 4:46pm

Users may receive an error when attempting to reset, change, or link up their passwords using the Password Self Service Application. System administrators are aware of the issue and are working to resolve it.