Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

New, Wednesday, July 19, 2017 - 2:27pm

 Posted on Wednesday, July 19, 2017 - 2:25pm

UNH IT will perform scheduled maintenace on the UNH VPN August 6 from 6:00 AM to 12:00 PM.  During this time, the UNH VPN will not be available.

Resolved, Wednesday, July 19, 2017 - 10:45am

 Resolved on Wednesday, July 19, 2017 - 10:44am

Access has been restored to all Summer courses. 

If you have any trouble accessing your courses, please contact the UNH IT Service Desk at 603-862-4242. 


 Posted on Wednesday, July 19, 2017 - 8:09am

Faculty and students in myCourses (Canvas) have reported that their courses are missing this morning. System administrators are aware of the issue and are working to resolve it. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242. 

Resolved, Wednesday, July 19, 2017 - 8:26am

 Resolved on Friday, July 14, 2017 - 10:42am

All issues have been resolved. If you continue to experience problems using the UNH Password Self-Service Application, please contact the IT Service Desk at 603-862-4242.

 


 Posted on Friday, July 14, 2017 - 10:06am

UNH Password Self-Service options (including UNH password reset/change and link up accounts) are currently unavailable. System administrators are aware and are working to resolves issues.

If you require assistance with UNH passwords, please contact the IT Service Desk at 603-862-4242.

Resolved, Wednesday, July 12, 2017 - 2:12pm

 Resolved on Wednesday, July 12, 2017 - 2:10pm

This issue was resolved at approximately 1:15PM today. 

 


 Posted on Wednesday, July 12, 2017 - 12:47pm

Some users are currently unable to access various UNH websites or servers. Multiple users have found that using a wireless connection (instead of a wired connection) restores accessibility. 

System administrators are aware of the issue and are working to resolve the issue.

If you have any questions, please contact the UNH IT Service Desk 603-862-4242.

Resolved, Tuesday, July 11, 2017 - 8:53am

 Resolved on Tuesday, July 11, 2017 - 8:52am

The myUNH portal is now available. 

The service provider has notified and we have confirmed that all services have been restored to the myUNH portal https://my.unh.edu/. The cause for the outage was due to a DDoS attack on the AWS servers where our portal instance resides. If you would like to read more about the outage, visit https://support.rsmart.com/customer/en/portal/articles/2838577-onecampus-service-issues-resolved for full details.

 


 Updated on Monday, July 10, 2017 - 3:51pm

The system-wide outage affecting all components of the myUNH portal https://my.unh.edu/ continues. The service provider is working to resolve the issue; however, we have no time estimate for a return to service. We will continue to send updates as we learn them.

The following links are being provided for quick access:

Webcat: https://unhssomgr.unh.edu/ssomanager/saml/login?relayState=/c/auth/SSB (updated link)
myCourses: https://mycourses.unh.edu/
Log In Help: https://www.unh.edu/it/loginhelp
New Student Checklist: http://www.unh.edu/orientation/new-student-checklist

We thank you for your continued patience.


 Posted on Monday, July 10, 2017 - 11:18am

The myUNH Portal (my.unh.edu) is currently unavailable. System administrators are aware of the issue and are working to resolve it. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242. 

Wednesday, July 19, 2017 - 8:27am

 Posted on Monday, July 10, 2017 - 9:43am

Finance/HR Banner, including WISE Self Service and Workflow, will be unavailable on Monday, July 17 from 5:00 PM - 10:00 PM due to Finance 13th Month End processing.

Friday, July 14, 2017 - 11:01am

 Posted on Monday, July 10, 2017 - 8:35am

Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 3:30 AM - 7:30 AM on Wednesday, July 12, for a Banner bundled upgrade.

Thursday, July 6, 2017 - 4:26pm

 Updated on Thursday, July 6, 2017 - 4:25pm

The link in this phishing attack opens a fake UNH branded Outlook Web Access log in screen in an attempt to steal user credentials.   

Additionally, when the link is clicked, a file or files are written to the user's device and information about the cookies stored in the user's browser are collected.  

Users who clicked this link need to take the following steps immediately:

  1. Notify the UNH IT Service Desk at (603) 862-4242 or Information Security Services if the user entered their credentials into the log in screen.
  2. Run an anti-malware scan on the device they were using when they clicked on the link from this email.
  3. Clear the cache on the browser being used when the link was clicked.
  4. Change the password on any account they have logged in to using that browser.

Text of the email can be seen on The Phishbowl - https://www.unh.edu/it/news/2017/07/phishing-email-subject-tech-solutions

 

Wednesday, July 5, 2017 - 3:12pm

 Updated on Wednesday, July 5, 2017 - 3:12pm

UNH Information Security Services (ISS) is aware of a phishing email that has rapidly spread across campus.  The subject of the email is “IT Service Desk” and the full text of the email is available on The Phishbowl (https://www.unh.edu/it/news/2017/07/phishing-email-subject-it-service-desk).

When clicked, the links in this email take the user to a very convincing UNH branded Outlook Web Access log in page.  The device of any user who clicks either of the links in the email should be scanned for malware immediately.  Additionally, any user who enters their credentials must have their account secured.  

For assistance please contact the UNH IT Service Desk at (603) 862-4242.

Resolved, Thursday, July 6, 2017 - 9:49am

 Resolved on Wednesday, June 28, 2017 - 12:51pm

Some users of the Parent Portal were experiencing issues when attempting to reset their passwords. The issue lasted approximately from noon on Tues. 6/27 to 1:00 AM on Weds. 6/28. Only some of the Parent Portal password resets attempted during this timeframe were impacted by the issue.

The issue has been resolved. If you experience any issues setting your Parent Portal password, please contact the UNH IT Service Desk at 603-862-84242. 

New, Monday, July 10, 2017 - 12:07pm

 Posted on Tuesday, June 27, 2017 - 1:05pm

UNH IT has been alerted to a new, global ransomware event with the potential to impact UNH users.  On Tuesday, June 27, a new variant of the Petya ransomware strain began infecting computers across European countries including UK, Ukraine, Spain, and the Netherlands.

As of this posting there have been no reports of impacted devices at the University.  This strain of ransomware, which spreads like the Wannacry strain, only affects Windows devices that do not have the appropriate patches installed.

Information on how to determine if a device is vulnerable and details on the patches that address this vulnerability is available in the UNH IT Knowledge Base.

ISS will continue to monitor this evolving event and provide updates and additional information if appropriate.

 

Monday, June 19, 2017 - 10:29am

 Posted on Wednesday, June 7, 2017 - 4:15pm

On Tuesday June 13from 6:00AM - 7:00AM, USNH network engineers will be moving current services to a new ring protection scheme on the carrier Ethernet network. There may be a few network disruptions during the transition. All work is expected to be completed by 7:00AM.  

Wednesday, June 7, 2017 - 4:14pm

 Posted on Wednesday, May 31, 2017 - 11:44am

On Sunday, June 4 from 9:00 AM - 10:00 AM, USNH Oracle Identity Management (OIM), including the web services, will be unavailable while critical Oracle patches are applied to the database cluster.

During the maintenance, all USNH password management applications as well as the ID Lookup Tool, CAMP, and parts of the UNH Parent Portal (new parent account creation) will also be unavailable.

User Action Required, Wednesday, May 31, 2017 - 11:43am

 Updated on Monday, May 22, 2017 - 8:41am

Issues with the VPN have been resolved. If you are still unable to access resources via the VPN, please disconnect the VPN and reconnect. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.


 Posted on Monday, May 22, 2017 - 8:23am

Some users are currently unable to access resources which require VPN access.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242. 

New, Monday, June 19, 2017 - 10:30am

 Posted on Monday, May 15, 2017 - 11:55am

UNH IT has been made aware of a large list of email address and password combinations that have been publicly posted.  These publicly posted credentials appear to be an aggregation of data from several breaches at third-party companies.  We are alerting the UNH community because this list includes UNH email addresses.
 
We are currently analyzing the list to identify all active UNH users whose email addresses are impacted.  Active UNH users whose accounts are on this list will be contacted and required to change their passwords.
 

New, Wednesday, May 17, 2017 - 10:05am

 Updated on Friday, May 12, 2017 - 4:55pm

UNH IT has been alerted to a large-scale ransomware event with the potential to impact UNH users.  On Friday, May 12, a new variant of the ransomware strain WannaCry began infecting computers around the globe.  While there have been no reports of this ransomware affecting any devices at the University as of this posting, the virulent nature of this strain is cause for concern. 

If your UNH device is managed by IT/ConfigMan, the patch that protects against this Windows-based infection was pushed out earlier this Spring and has been applied to your device if it has been turned/off or rebooted recently.  If you are not sure when you last rebooted your device, please restart to ensure the patch is applied.

If your UNH device is not managed by IT, ensure your Microsoft Updates are all up-to-date.

Friday, May 12, 2017 - 4:59pm

 Updated on Wednesday, May 3, 2017 - 4:08pm

UNH IT has received reports of a phishing attempt with the subject line “[Person’s Name] has shared a document on Google Docs with you”.  The name of the person may be different than the name in the screenshot below.

The message attempts to gain access to Google accounts. 

If you received this message, please delete the message.

If you clicked on the link and followed the instructions:

  1. Go to your Gmail accounts permissions settings at https://myaccount.google.com/permissions.
  2. Remove permissions for “Google Docs,” the name of the phishing scam.
  3. Change your password.

If you cannot log in to your Google account, visit Google’s Account Help page https://support.google.com/accounts/answer/58585?hl=en&ref_topic=3382296

 

Snapshots of the email message:

Resolved, Monday, May 1, 2017 - 3:52pm

 Resolved on Monday, May 1, 2017 - 3:51pm

UNH IT Knowledge Base was briefly inaccessible this afternoon. All access has been restored. 

Wednesday, May 3, 2017 - 4:15pm

 Updated on Monday, April 24, 2017 - 1:56pm

UNH IT has received reports of a phishing attempt with the subject line “We’re Adding Some New Maintenance” and appears to be from the UNH HelpDesk.

The message attempts to gain access to your UNH credentials by linking to a webpage that asks for your UNH username and password.

If you received this message, please delete the message. If you clicked on the link and entered your username and password, please contact the UNH IT Service Desk immediately at 603-862-4242.

Snapshots of the email message and the fake login page can be viewed below:

Wednesday, May 3, 2017 - 4:15pm

 Posted on Monday, April 24, 2017 - 8:21am

Banner Student/Advancement, Webcat, WebRock, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 5:15 AM – 7:30 AM Friday, April 28, for a Banner upgrade.