Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Thursday, February 7, 2019 - 3:03pm

 Posted on Thursday, February 7, 2019 - 3:02pm

 

Instructure has reported that this issue is resolved.


 Posted on Thursday, February 7, 2019 - 2:56pm

Some Canvas users are experiencing issues with either uploading files or seeing page errors. Canvas' vendor, Instructure, has acknowledged the issue.

Status updates for this issue can be viewed at http://status.instructure.com

Resolved, Thursday, February 7, 2019 - 12:41pm

 Posted on Thursday, February 7, 2019 - 12:41pm

Box reports that this issue has been resolved.

 


 Posted on Thursday, February 7, 2019 - 11:49am

Some users have reported issues with slowness in uploading/downloading files to Box. 

Box has acknowledged the issue and is working to resolve it. Updates can be found at https://status.box.com 

Friday, February 1, 2019 - 2:24pm

 Posted on Tuesday, January 29, 2019 - 4:46pm

Users may receive an error when attempting to reset, change, or link up their passwords using the Password Self Service Application. System administrators are aware of the issue and are working to resolve it.

 

Thursday, January 24, 2019 - 9:40am

 Posted on Thursday, January 24, 2019 - 9:32am

The Automated Voice Recognition System (the automated campus operator) is currently inaccessible. System administrators have been working to resolve this issue. 

During the daytime, campus operators are available to redirect phone calls.

For those wishing to look up phone numbers, the UNH Directories are available at https://www.unh.edu/main/directories.

Resolved, Thursday, January 24, 2019 - 5:37pm

 Resolved on Thursday, January 24, 2019 - 5:37pm

Issues with UNH Secure wireless were resolved earlier today.

 


 Posted on Thursday, January 24, 2019 - 8:29am

Some users have reported losing connection with the UNH Secure wireless network and are unable to reconnect. 

System administrators are aware of the issue and are working to resolve it. 

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Thursday, January 24, 2019 - 9:31am

 Resolved on Thursday, January 24, 2019 - 9:30am

Box has indicated that all systems are functioning properly. Please see the link below for any additional updates. 

 


 Posted on Wednesday, January 23, 2019 - 2:08pm

Some users have reported issues with Box. This issue is affecting Box users beyond UNH.

Box has acknowledged the issue and is working to resolve it. 

Updates on this incident can be viewed at: https://status.box.com 

Resolved, Wednesday, January 23, 2019 - 1:44pm

 Resolved on Wednesday, January 23, 2019 - 1:43pm

Service was restored to the PSSA at approximately 12:30PM. 

 


 Posted on Wednesday, January 23, 2019 - 11:52am

Some users are currently receiving error messages when using the Password Self Service Application. System administrators are aware of the issue and are working to resolve it. 

Wednesday, January 23, 2019 - 2:25pm

 Posted on Wednesday, January 16, 2019 - 10:36am

Network maintenance has been scheduled for 11:30PM on Thursday, Jan 17 - 6:00AM on Friday, Jan 18.

During the maintenance window, there may be momentary interruptions to internet connectivity.

 

Resolved, Wednesday, January 16, 2019 - 10:06am

 Resolved on Wednesday, January 16, 2019 - 10:04am

This post is being made retroactively.

Yesterday, from approximately 8:50AM - 10:30AM, the UNH Events Calendar was offline. System administrators have restored access.

 

Resolved, Wednesday, January 16, 2019 - 8:38am

 Posted on Wednesday, January 16, 2019 - 8:37am

Some UNH websites were briefly unavailable this morning. Access to impacted websites has been restored.

Thursday, January 17, 2019 - 1:35pm

 Updated on Wednesday, January 16, 2019 - 9:14am

This message erroneously stated that the maintenance was scheduled for January 10. The mainenance is being performed on January 17.

 

 Posted on Monday, January 14, 2019 - 9:53am

Network maintenance has been scheduled for Thursday, 1/17, from 5:30AM - 6:30AM. During the maintenance window, access to following systems will be impacted:

  • SharePoint
  • Client hosted VM services
  • Active Directory (authentication to Box, Zoom, Qualtrics, Teams, Office licensing, O365, Library Services)
  • Password Self Service Application
  • Exchange Email 
  • Configuration Manager
  • Blackboard – Dining
  • Vault – Health and Human Services
  • Tickettrac – parking
  • CRS

If you have any questions or concerns please contact the UNH IT Service Desk at 603-862-4242.

Monday, January 14, 2019 - 10:52am

 Posted on Monday, January 14, 2019 - 9:43am

System administrators will be rebooting the WebIntelligence servers this morning from 10:00AM-10:30AM.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Resolved, Friday, January 11, 2019 - 2:08pm

 Resolved on Friday, January 11, 2019 - 2:06pm

Access to the Banner Finance/HR admin pages was restored at approximately 1:10PM.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

 

 Posted on Friday, January 11, 2019 - 12:19pm

Users of Banner Finance/HR are currently unable to access admin pages within Banner. System administrators are aware of the issue and are working to resolve it.

 

Wednesday, January 9, 2019 - 4:45pm

 Posted on Wednesday, January 9, 2019 - 4:40pm

Zoom experienced service issues today from approximately 12:30PM to 2:30PM. Details of the incident can be viewed at https://status.zoom.us/incidents/7mcj28xfdhh1

Zoom is now reporting their systems as functional.

Monday, January 14, 2019 - 8:30am

 Updated on Wednesday, January 9, 2019 - 4:19pm

This maintenance was previously scheduled for 1/13. However, the maintenance has moved to Saturday, 1/12, from 5:00AM-10:00AM.

 Posted on Wednesday, January 9, 2019 - 8:45am

Wide Area Network maintenance has been scheduled for Saturday, 1/12, from 5:00AM-10:00AM. During the maintenance window, internet connectivity may be briefly interrupted at the following locations:

  • UNH-Durham*
  • UNH Manchester-GSC
  • UNH Law
  • NetworkNH Customers
  • Co-operative Extension

* Keene State and Plymouth State may see very minimal impact if there are any issues in Durham.

Resolved, Tuesday, January 8, 2019 - 4:23pm

 Resolved on Tuesday, January 8, 2019 - 4:22pm

Users are now able to log into WebIntelligence.

 


 Posted on Tuesday, January 8, 2019 - 2:57pm

Some users are currently unable to log into WebIntelligence.

System administrators are aware of the issue and are working to resolve it. If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Friday, January 11, 2019 - 2:08pm

 Posted on Tuesday, January 8, 2019 - 11:21am

Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 5:00 AM until approximately 8:00 AM on Thursday, January 10, for a Banner upgrade.

 

Monday, January 14, 2019 - 8:30am

 Posted on Tuesday, January 8, 2019 - 11:20am

Banner Finance/HR will be unavailable on Sunday, January 13, from 7:00 AM until 12:00 PM for the Banner Calendar Year End Regulatory Upgrades.

Updated, Friday, January 4, 2019 - 8:53am

 Updated on Thursday, January 3, 2019 - 3:10pm

The start time of this maintenance has been moved to 11:00 PM. The maintenance will continue through 6:00 AM tomorrow morning. 

 


 Posted on Thursday, January 3, 2019 - 9:08am

Network maintenance has been scheduled from 9:00 PM 11:00 PM on Thursday, 1/3, through 6:00 AM on Friday, 1/4.

During this time, internet access may be intermittently unavailable.

Friday, December 14, 2018 - 11:23am

 Posted on Wednesday, December 12, 2018 - 8:31am

Banner Student, Webcat, WebROCK, Parent Portal, Workflow for Student and Xtender for Student, and Webcat Lite will be unavailable from 4:00 AM until approximately 8:00 AM on Thursday, December 13, for a Banner upgrade.