Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Updated, Tuesday, May 15, 2018 - 2:43pm

 Updated on Tuesday, May 15, 2018 - 2:43pm

myElements is now available. 

 


 Posted on Tuesday, May 15, 2018 - 9:01am

myElements (Faculty activity reporting) is currently unavailable for system maintenance. The maintenance was scheduled to last from 8:00AM - 10:00AM, but has been extended. Updates will be provided as available. 

Resolved, Thursday, May 3, 2018 - 12:17pm

 Resolved on Thursday, May 3, 2018 - 12:16pm

Some UNH websites were momentarily unavailable this afternoon. Access to the websites has been restored.

Wednesday, May 2, 2018 - 2:23pm

 Posted on Friday, April 27, 2018 - 9:07am

Various networked resources are experiencing connectivity issues this morning. Some services may be intermittently unavailable. System administrators are investigating the issue and are working to resolve it. 

 

Updated, Thursday, April 26, 2018 - 12:10pm

 Posted on Thursday, April 26, 2018 - 10:13am

DegreeWorks is now available.

 


 Posted on Thursday, April 26, 2018 - 8:46am

Maintenance was scheduled for DegreeWorks for 7:00AM-7:30AM this morning. The maintenance has gone longer than expected. DegreeWorks is currently unavailable. Updates will be posted when available.

Monday, April 30, 2018 - 8:15am

 Posted on Wednesday, April 25, 2018 - 10:08am

Banner Student/Advancement, Webcat, WebROCK, Parent Portal, Workflow for Student, Xtender for Student, and Webcat Lite will be unavailable from 6:00 AM - 12:00 PM on Sunday, April 29, for a Banner bundled upgrade.

Resolved, Thursday, April 12, 2018 - 10:41am

 Resolved on Thursday, April 12, 2018 - 10:40am

Issues with VDesk have been resolved. The system is now accessible.

 


 Posted on Thursday, April 12, 2018 - 8:58am

Some users are currently unable to connect to the virtual desktop (VDesk) system.

System administrators are aware of the issue and are working to resolve it. 

Resolved, Wednesday, April 4, 2018 - 10:50am

 Resolved on Wednesday, April 4, 2018 - 10:50am

Access to Zoom has been restored.


 Posted on Wednesday, April 4, 2018 - 9:34am

Some users are currently receiving an error message when attempting to log into Zoom. 

System administrators are aware of the issue and are working to resolve it.

Monday, March 26, 2018 - 8:19am

 Posted on Thursday, March 22, 2018 - 8:29am

The UNH and GSC Banner Student environments will be unavailable on Sunday, 3/25, for maintenance. The following times indicate when and which systems will be offline.

6:30 AM - 9:00 AM - UNH Student /Advancement, Webcat, Parent Portal, Workflow for Student, and Xtender for Student, and Webcat Lite

9:00 AM - 11:00 AM - GSC Banner Student and WebROCK

Resolved, Wednesday, March 7, 2018 - 8:48am

 Posted on Wednesday, March 7, 2018 - 8:36am

Many IT/AT systems and services were unavailable this past Sunday, 3/4, starting at approximately 9:15AM. Many services were restored by 11:15AM, while others were brought back online over the course of the day. System administrators have worked with our vendors to identify the cause of the issue, which occurred during an upgrade to a central system.

Monday, February 26, 2018 - 11:07am

 Posted on Wednesday, February 21, 2018 - 2:47pm

On Sunday, February 25, between 8:00 AM - 9:30 AM, Oracle Identity Manager (OIM) will be unavailable due to maintenance.  This maintenance will affect multiple systems, including:

  • UNH Parent Portal - no new accounts, no password or email changes

    • Note: all other Parent Portal functionality will be unaffected
  • CAMP & ID Lookup Tool - unavailable during the maintenance
  • All USNH Password Self Service applications - unavailable during the maintenance
  • USNH, UNH, GSC Banner - USNH ID form validation unavailable during the maintenance

Access to these systems and their full functionality will be restored at the end of the maintenance window with the exception of the UNH/GSC Password Self-Service Application which will be restored at 10:30 AM.

Resolved, Wednesday, March 7, 2018 - 10:49am

 Resolved on Wednesday, March 7, 2018 - 10:46am

The underlying cause of these issues, which also impacted other UNH applications, has been resolved. Normal functionality has been restored.


 Posted on Wednesday, February 21, 2018 - 8:28am

Some users have recently experienced various functionality issues with Exchange email. The most common issues appear to be general slowness or an inability to send mail, usually while off campus. If you are currently experiencing irregular performance with Exchange email, either in Outlook or via the Outlook Web App (OWA), please contact the UNH IT Service Desk at 603-862-4242 for assistance.

Resolved, Monday, February 19, 2018 - 1:25pm

 


 Resolved on Friday, February 16, 2018 - 10:04am

Issues with ApplicationXtender have been resolved. If you continue to experience problems, please contact the IT Service Desk at 603-862-4242.


 Posted on Friday, February 16, 2018 - 9:15am

UNH IT has received several reports of problems using ApplicationXtender BPRD this morning. Our System Administration team is aware of the issue, and is working to resolve it. We will provide an update as soon as we have one.

Wednesday, February 14, 2018 - 4:55pm

 Posted on Wednesday, February 14, 2018 - 4:54pm

This issue was resolved at approximately 9:30 AM yesterday, 2/13.


 Posted on Tuesday, February 13, 2018 - 9:27am

Some UNH Websites, including the College websites, are currently inaccessible. System administrators are aware of the issue and are working to resolve it.

Resolved, Wednesday, February 7, 2018 - 10:21am

 Resolved on Tuesday, January 30, 2018 - 9:47am

The UNH IT Knowledge Base is now available.

 


 Posted on Tuesday, January 30, 2018 - 8:57am

The UNH IT Knowledge Base is currently unavailable. System administrators are aware of the issue and are working to resolve it.

Resolved, Wednesday, January 24, 2018 - 11:48am

 Resolved on Wednesday, January 24, 2018 - 11:46am

Performance issues with myCourses (Canvas) were resolved at approximately 11:00 AM.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

 


 Posted on Wednesday, January 24, 2018 - 9:58am

Some users are experiencing slowness with myCourses (Canvas). System administrators are aware of the issue and are working to resolve it. 

 

Resolved, Friday, January 19, 2018 - 3:24pm

 Resolved on Friday, January 19, 2018 - 3:24pm

Parent Portal is now available. The system was unavailable from 12:00PM - 1:05PM this afternoon.

 


 Posted on Friday, January 19, 2018 - 12:40pm

Parent Portal is currently unavailable. Users are unable to log in, change passwords, or create accounts.

System administrators are aware of the issue and are working to resolve it.

Resolved, Friday, January 19, 2018 - 12:40pm

 Posted on Thursday, January 18, 2018 - 12:23pm

UNH experienced a loss in connectivity to many networked resources from 11:45 AM - 12:25 PM. Network administrators have resolved the issue and connectivity is being restored to all affected systems. 

If you cannot connect to a networked resource, please contact the UNH IT Service Desk at 603-862-4242. 

Thursday, January 18, 2018 - 12:23pm

 Posted on Friday, January 12, 2018 - 12:43pm

Some UNH websites are currently inaccessible. System administrators are aware of the issue and are working to resolve it.

Resolved, Tuesday, January 9, 2018 - 1:10pm

 Resolved on Tuesday, January 9, 2018 - 1:09pm

Issues with TeamDynamix were resolved at 12:35PM.

 


 Posted on Tuesday, January 9, 2018 - 12:10pm

Starting at 11:45 AM, some TeamDynamix users began intermittently experiencing slowness or loss of access to the application. System administrators are aware of the issue and are working to resolve it.

Resolved, Tuesday, January 30, 2018 - 10:36am

 Resolved on Tuesday, January 30, 2018 - 9:59am

Access to the UNH VPN has been managed/resolved. Users who continue to have connectivity issues are urged to call the IT Service Desk at 603-862-4242.

 


 Updated on Tuesday, January 9, 2018 - 3:43pm

UNH IT Administrators have identified the issue is a result of a recent Windows patch. While Microsoft has recognized the issue and is working to correct the problem, we do not have a timeline on a fix from them, so UNH IT is offering workarounds. For more information, please visit:  https://www.unh.edu/it/kb/article/known-issue-vpn-issues-after-microsoft...

 


 Posted on Monday, January 8, 2018 - 9:45am

Some users have reported issues connecting to the UNH VPN or IT resources requiring the UNH VPN. UNH IT Administrators are aware of the issue and working on a resolution.