In Academic Technology, we deliver outstanding customer service by:

Always seeking opportunities to help customers and co-workers

• We demonstrate a positive attitude (demonstrated verbally and non-verbally) and professional appearance that make others feel welcome, confident, and relaxed.
• We proactively offer assistance to “lost” customers and co-workers who need a “hand.”
• We put others first and exceed their expectations.
• We demonstrate good manners and treat people with respect.

Understanding the needs of our customers

• We are patient and listen completely to our customers.
• We show consideration for the needs and feelings of our customers by putting ourselves in their place, displaying empathy.
• We clearly set proper expectations and are always honest.

Maintaining ownership of customer’s needs

• We are personally accountable.
• We meet our commitments.
• We keep our customers informed, especially if a problem arises.
• We follow up with the customer to ensure total satisfaction.

Being Knowledgeable about AT departments and functions

• We are familiar with all UNH IT services.
• We know our organization, and can direct the customer to the right individual resource.
• We follow up to ensure redirected customers have been helped.

Doing the job right the first time

• We maintain high technical standards and work to keep our skills sharp.
• We take pride in being experts in our job, and knowing the skills or our team.
• We deliver a quality product.
• We learn from our mistakes and successes.