Function of Job:
Under administrative review and working in a number of environments and with a number of services, provide technical leadership and expertise in information technology areas and set future directions of the campus by using professional concepts, analyzing competing priorities, strategizing, and problem-solving by approaching problems and issues from a broad, interactive perspective, exercising judgment with complex, undefined problems and issues and in developing policies; develop and present information, ideas and instructions using negotiation and collaboration to achieve goals and combine information in new ways to reach solutions.
Characteristic Duties and Responsibilities:
- Customer support: Provide administrators and other client representatives with information technology support services, including on-site departmental consulting; coordinate outreach efforts; review and institute cost analysis studies, communicate about overall project schedule, specific status updates for major projects and technical support/enhancements of departmental applications.
- Software programming and development: Oversee the development and implementation of software applications to meet client/administrative needs. Coordinate conversion testing, system upgrades, and production cutover of new application methods. Design procedures for evaluating systems, hardware and software.
- Software installation and/or maintenance: Establish systems methodology, procedures and protocol for applications support environment.
- Hardware maintenance and troubleshooting: Hardware development and/or installation: Coordinate efforts for software and hardware installation to achieve unit goals.
- Determine the type of maintenance and troubleshooting needs for services, negotiate contracts with vendors to provide services and oversee internal units that provide services.
- Network infrastructure: Oversee the design and evaluation of information technology systems and architecture in area of responsibility.
- Network traffic control (protocols, routing): Participate in decisions about technologies used to provide network connectivity and coordinate units involved with network traffic.
- Security including policies and procedures: Design overall security model for campus, assess ongoing campus-wide needs for security.
- Training and instruction: Coordinate training programs, assess plans for training programs, meet with unit representatives to ensure that proper training is scheduled, and oversee the development of training programs.
- Documentation: Review and approve documentation, ensure compatibility with other documentation and compliance with existing standards- and recommend revisions to standards.
- Information management (databases, information warehouses): Assure the integrity of information systems, and oversee the selection of software technology needed for information technology systems.
- Resource management (budget, equipment): Allocate technology resources and account for their usage, develop budget for area and investigate new systems and implementation costs, and recommend approval for contracts.
- Project management: Assess need for project teams, establish teams based on mission, determine leadership and evaluate results; coordinate direction among teams.
- Strategic and tactical planning: Develop and initiate management strategies and planning for assigned area of responsibility and assist with long-range planning for the institution.
- Skill development - maintaining currency and forecasting: Maintain understanding of major management and technology trends and integrate with institutional needs.
- Supervision: Supervise managers and other staff of complex unit or division and systems, explain overall departmental direction to staff and assess staff contributions to that direction.
- Perform related duties as assigned.
- Bachelor's degree and eight years of experience in information technology field, Master's and six years, or combination of education and experience equal to twelve years.
- Broad understanding of both management and technical problems and solutions with ability to implement most advanced solutions.
- Thorough and broad knowledge in area of expertise, from underlying principles to highest level of implementation and ability to apply those skills.
- Comprehensive information technology and management skills.
- Familiarity with USNH information technology systems.
Additional Desirable Qualifications:
- Experience in higher education.
System Approval: 7/30/99
Effective Date: 12/27/97
This document is a generic classification specification of the University System of New Hampshire. Its purpose is to describe the representative responsibilities and general level of complexity, and it is not a substitute for the specific job description of the individual position.