Residential Housekeeping Protocols


The University of New Hampshire Department of Housing Residential Housekeeping strives to provide a clean and healthy environment within the residence halls that contributes to both the health and safety of our students and their positive living and learning environment.  This work is accomplished by our staff of dedicated building service workers who in addition to cleaning, provide additional security to our buildings, and most importantly, extra support to our students through the relationships they build.

The University of New Hampshire Department of Housing Residential Housekeeping works diligently to maintain standards of cleanliness established by APPA – APPA level 2.  APPA is a professional association that provides leadership in educational Facilities across the united states.  Due to the current COVID-19 pandemic, in addition to maintaining APPA level 2 standards and in accordance with CDC guidelines, The University of New Hampshire Department of Housing Residential Housekeeping will:

  • Increase cleaning and disinfection of bathrooms to a minimum of twice a day
  • Clean and disinfect all high touch surfaces a minimum of twice a day.  These include but are not limited to:
    • Building entrance door push bars and handles
    • Light switches
    • Handrails
    • Countertops
    • Lounge tabletops and solid surface table chairs
    • Elevators
    • Hydration station bottle fills
    • Laundry equipment
  • Utilize an EPA registered disinfectant that meets the EPA’s criteria for use against pathogens stronger than and including SARS-CoV-2, the virus that causes Covid-19.  This product is EcoLab A-456 II Disinfectant Cleaner, EPA registration number 6836-78-1677
  • Review proper cleaning and disinfecting techniques with all current employees
  • Properly train all newly hired employees on cleaning and disinfecting techniques
  • Hire additional cleaning staff
  • Increase service to 7 days a week
  • Require all staff to wear face masks while in public areas of the building
  • Ensure soap dispensers and hand sanitizing dispensers are filled daily
  • Develop a mechanism for students to report any concerns on building cleanliness standards with an expectation of a transparent response back to the student and their community
  • Provide additional supervisory quality assurance inspections to ensure standards are being met
  • Expect students to help support and respect their living environment, fellow students, staff, and faculty.



The CDC indicates, “Every American has been called upon to slow the spread of the virus through social distancing and prevention hygiene, such as frequently washing your hands and wearing face coverings.  Everyone also has a role in making sure our communities are as safe as possible to open and remain open.”  Now more than ever, the health and safety of our UNH community depends on everyone acting with real Wildcat Pride.  Let’s take care of each other.  Do your part to keep UNH safe, strong - and Open.  Here are ways Wildcats can do their part to take care of each other, the housekeepers, facilities technicians, and the Residence Life staff working and living in their community:

  • Wear a mask when in public spaces
  • Wash your hands – often.  Soap. Water. Scrub for at least 20 seconds
  • Bring personal cleaning supplies for your personal space including suite and apartment bathrooms
  • Regularly disinfect any surfaces in your room, suite, or apartment that get a lot of attention - like door handles, light switches, faucets, your cell phone, tablet, and computer (follow manufacturer guidelines), coffee mugs, and water bottles – often
  • In the suites and apartments, clean and disinfect the high touch points in your shared bathroom and kitchen too - often.  Remember – cleaning with soap and water removes the soilage to get to the germs and disinfecting kills the germs
  • Remove all your personal trash and recycling from the building – leaving it in bathrooms, lounges, and stairwells takes housekeepers away from doing the most important part of their job - keeping you safe
  • Clean up after yourself – for example, if you spill something in a lounge, please take care of the mess
  • In residence halls with shared bathrooms, find a different bathroom while yours is being cleaned by your housekeeper

Essential Personal cleaning supplies to bring with you:

  • Disposable gloves for cleaning
  • Sponges, washable rags, paper towels
  • Hand Soap AND dish soap (dish soap and water make an excellent cleaner)
  • EPA registered Disinfectant for use against COVID 19 (the EPA has approved Lysol Disinfectant Spray and Lysol Disinfectant Max Cover Mist as two household products that are effective against COVID 19)
  • Disinfecting wipes
  • Toilet bowl cleaner and Brush (if in suite/apartment)
  • Trash Bags

Optional Items:

  • Hand vacuum
  • Swiffer/Mop
  • Broom and dustpan