If you have gone through the steps in this FAQ, and you are still having problems, fill out a Repair Request (building numbers can be found under Maintenance & Damage Billing), or contact the Catvision Office at 862-2253, or send us an e-mail at catvision.mail@unh.edu
Cable TV-Xfinity
UNH Housing, in partnership with Comcast, offers the Xfinity On Campus television service to UNH residential students. In addition to cable television in residence halls and on-campus apartments, residents have access to the Xfinity On Campus streaming service and can view live, high definition television from their laptops, tablets, and smart phones using an easy-to-navigate application and guide while connected anywhere on the campus wi-fi network. The Xfinity On Campus streaming service has no additional costs for UNH Housing residents.
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This service also includes Xfininty on Demand and offers students in on-campus housing the ability to optionally purchase subscriptions to premium content like, Starz, Encore, and the Sports and Entertainment Tier, which includes networks such as NFL RedZone.
- QAM-capable digital tuner television
- coax cable
The majority of flat screen televisions manufactured after 2008 come equipped with a QAM digital tuner. However, many less expensive televisions do not have built in QAM tuners. Check the specifications section of your user manual before bringing your older TV to campus, and verify that a television has a built in QAM tuner before purchasing it. Housing does not provide converter boxes for televisions without QAM tuners.
Some televisions currently for sale without QAM tuners include but are not limited to the Sceptre X322BV-MQC, Seiki SE32HY, Element ELEFT326, Westinghouse WD32HT1360, and RCA models LED24G45RQ, LED32G30RQ, LED32G45RQ, LED32C45RQD, and LED42C45RQ. These and other TV sets will not be able to tune the QAM digital signals used on campus.
If your TV does not have a QAM tuner please do not bring it to campus.
While the steps or terminology may be different for your brand of TV, the following is a general guide (please refer to your TV owner's manual for instructions specific to your model).
Steps
- Directly connect your QAM capable TV to the cable wall outlet using a standard 75 ohm television cable. Please make sure the cable is connected firmly and is not loose.
- Press the "Menu" button on your TV remote control
- Go to "Setup" or "Settings"
- Go to "Installation" or "System" or "Channels"
- Look for a menu item that lets you choose your television's input source; you should use "Cable" (or "CATV," "STD," or "HDTV")
- Go to "Scan channels," "Program Channels," "Auto-scan," "Auto-program," or "Auto-tuning"
- Press "Select" or "Enter" or "OK" to start the scan
Typically, you will need to press the right arrow button or "Select," "Enter," or "OK" to choose an option. The up/down and left/right arrow buttons or the up/down channel and volume button should move you through the menu choices.
Once you start, don't press any buttons until the screen says the scan is complete. This process may take a few minutes.
UNH Housing residents have access to live and on demand content through Xfinity on Campus when connected to the UNH network. Residents can use Xfinity on Campus on their mobile devices by downloading the Xfinity TV app. They can also access Xfinity on Campus on their computers by following these instructions:
1. Visit Xfinity on Campus and select sign in as a student.
2. Select University of New Hampshire
3. Enter your UNH credentials, select Login, and start watching.
CATVISION IS NOW: UNHTV!
The University of New Hampshire has expanded and unified its digital signage services. Now with more screens across campus, your flyers and videos can reach larger audiences too!
Submit your content now at: http://www.unh.edu/unhtv. Look at the "Create-An-Ad" and "Guidelines" pages to see how to make great engaging flyers and videos and then follow the easy steps under the "Ad Submission" page.
Questions? E-mail UNHTV@OrcaTV.com
Cable TV Questions
Yes, the UNH Catvision cable system is completely digital. Make sure your TV has a QAM tuner or it will not work!
Some TVs and VCRs require the original remote control to access the on-screen programming features that are used to put it in CABLE mode. While you can purchase a universal programmable replacement, it may not allow you to access the unit's special programming features. Consult your owner's manual and, if necessary, call the manufacturer to order a replacement remote control.
The UNH Catvision does not sell or give out remote controls.
Check with your floormates to verify that there is not a larger outage, but rather a problem with your cable TV jack, coaxial cable, or television. If the problem is common among all of your floor mates, call 862-2253 to report the problem.
If your floormates are not having problems:
• Make sure all of the cables are properly and securely attached.
• Verify that your TV has a built in QAM tuner, and that your TV has been auto-programmed to receive digital signals.
If all else fails, then try using a different cable. If you still have no service, then call 862-2253, and we will set up an appointment to diagnose and remedy the problem.