Seminar on motivating staff to provide exceptional customer service. Service is presented as a skill to be learned and relearned.
Carl began his hotel career at the Balsams Resort in Dixville Notch and for the past 40+ years has operated 3 and 4 diamond hotels and resorts. In addition to years of hands on experience he brings a commitment to community and industry service. Among his assignments he was a delegate to the 1995 White House Conference on Travel and Tourism, Interim Director of the NH office of Travel and Tourism Development, Innkeeper of the Year, Travel Person of the Year, Past President of the NH Lodging and Restaurant Association and American Hotel and Lodging Association Volunteer of the Year. He is currently a lecturer in the hospitality management department at the University of New Hampshire where he enjoys teaching as it affords him the opportunity to share experiences with students. In 2009, as a volunteer , Carl coached the Conway New Hampshire
Kennett High School's Lodging Class to a national championship in a competition sponsored by the American Hotel and Lodging Association.
400 Commercial Street, Manchester, NH • 603-641-4101
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