In July 2008, CIS Telecommunications and Client Services updated Telecom Account Managers (TAMs) and Business Service Center contacts regarding preparation for bringing all UNH telephone services into compliance with the State of New Hampshire E911 statute. Telecom continues to work with individual TAMs to identify how each department’s services will be affected by this change.

E911 (short for Enhanced 911) is a “North American telecommunications based system that automatically associates a physical address with the calling party’s telephone number, and routes the call to the most appropriate Public Safety Answering Point for that address. This provides
emergency responders with the location of the emergency without the person calling for help having to provide it” (Source: wikipedia.org).

Departments can either have new extensions assigned for telephone numbers that appear in more than one location or simply have the additional locations disconnected. If neither of these options is suitable, Telecom staff will work with your department to achieve a viable alternative.

These changes will be implemented at no cost to the department. Any new monthly recurring charge(s) for phone service associated with replacement extension(s) will bill at $0.00 for the remainder of FY09. Effective July 1, 2009 (FY10), the replacement extensions will sustain the regular monthly rate.

Telecom is working towards completing this transition by the end of June, 2009 (FY09). We appreciate your patience as we work together through the process of complying with the State of New Hampshire Enhanced 911 regulations.

Go to cis.unh.edu/telecom/announcements to view all Telecom announcements, including those concerning E911. Please contact us at telecom@unh.edu or 862-1030 with any questions regarding your Telecom needs.