Signals

Top 10 Cyber Security Tips

Thu, 9 Oct 2008 12:57:14 -0400

Top 10 Cyber Security Tips
By Jason Boucher

Use the following 10 cyber security tips to ensure that you are doing your best to safeguard your identity and your computer. more

Safe Computing Poster Campaign

Thu, 9 Oct 2008 12:55:44 -0400

Safe Computing Poster Campaign
By Katherine Derby

Thanks to a grant from the UNH Parents Association, Computing and Information Services has created a series of marketing campaigns to target students focusing on Safe Computing. more

Learn About Phishing

Thu, 9 Oct 2008 12:54:18 -0400

Learn About Phishing
Nikky Homstad

UNH CIS has published an informational website on phishing as part of its ongoing efforts to educate the UNH community about cyber security. more

Account Help and Password Best Practices

Thu, 9 Oct 2008 12:52:18 -0400

Account Help and Password Best Practices
By CIS Staff

Computing and Information Services Accounts Administrators have created a one-stop shop for UNH and USNH accounts. Please visit accounts.unh.edu to learn more about applying for an account, maintaining your accounts, and keeping your passwords secure. CIS Accounts has put together the following Do’s and Don’ts to help guide you on your way to safe computing... more

CIS Help Desk Gains a New Tool

Thu, 9 Oct 2008 12:50:31 -0400

CIS Help Desk Gains a New Tool
By Nikky Homstad

In the summer of 2007, the CIS Help Desk added Bomgar, a secure tool that allows Help Desk Consultants to remotely view a client’s desktop, making it easier for us to assist clients efficiently. With the client’s permission, the consultant can gain remote access to the client’s machine, providing us with a first-hand view of the issue. The remote support session must be proactively started by the client; the Help Desk does not have the ability to randomly access computers on the UNH Network. more

Quick Facts About Illegally Downloading and Sharing Copyrighted Movies and Music

Thu, 9 Oct 2008 12:48:28 -0400

Quick Facts About Illegally Downloading and Sharing Copyrighted Movies and Music
Martin England

Over the past year, a cross-departmental group effort between UNH Student and Academic Affairs, the College of Liberal Arts, and Computing and Information Services was established to inform the UNH community of the potential dangers and costs of illegally downloading and sharing copyrighted material, including music and movies. The following Quick Facts sheet was distributed at the Parents Resource Fair during June Orientation, but should be of interest to all members of the UNH community... more

UNH Hosts Second Annual Cyber Security Month Events

Thu, 9 Oct 2008 12:47:08 -0400

UNH Hosts Second Annual Cyber Security Month Events
Katherine Derby

October is National Cyber Security Month. In recognition, Computing and Information Services (CIS) will host its second annual series of Cyber Security events. more

CIS Implements Virtual Tape Library Hardware

Thu, 9 Oct 2008 12:45:27 -0400

CIS Implements Virtual Tape Library Hardware
By Ken Mikelinich

As part of Computing and Information Services’ ongoing commitment to streamline its business processes and replace aging equipment, CIS is adopting new hardware called Virtual Tape Library (VTL). Benefits of the new VTL solution include enabling the University to reduce power, space, and cooling requirements while gaining significant processing capabilities and efficiencies. more

Don't Be the Weakest Link

Thu, 9 Oct 2008 12:43:45 -0400

Don't Be the Weakest Link
by Petr Brym

Using a computer to access services over the Internet or on a local network is a bit like driving a car. It usually goes well, but if we do not take certain precautions things can go wrong in a hurry. Safe driving is much like safe computing. To use a computer safely and productively, whether for work or fun, many things must be true. The computer, including the network and services accessed, must be properly configured and updated frequently to mitigate new and existing dangers that threaten one’s privacy. more

Beware of Fraudulent E-mails

Fri, 20 Jun 2008 14:28:34 -0400

Beware of Fraudulent E-mails
CIS Staff

Last month many UNH community members received an E-mail message with the subject line, "VERIFY YOUR UNH.EDU EMAIL ACCOUNT NOW." Please know that CIS will never ask for a password or SSN via E-mail.
Read more here

ePortfolio Webinars in April

Tue, 1 Apr 2008 14:30:29 -0400

ePortfolio Webinars in April
By CIS Staff

CIS Academic Technology will host a series of three Webinars on ePortfolios during the month of April. The series is presented by the TLT (Teaching, Learning and Technology) Group. Workshop leaders are international ePortfolio expert Darren Cambridge, Assistant Professor at George Mason University, and Steve Erhmann, Director of the Flashlight Program on the Evaluation and Improvement of Educational Uses of Technology. more

Tech Notes: Microsoft Release SP1 for Windows Vista

Tue, 1 Apr 2008 14:29:23 -0400

Tech Notes: Microsoft Release SP1 for Windows Vista
By Jason Boucher

Microsoft is now shipping Windows Vista with Service pack 1 (SP1). This latest update includes resolutions of many compatibility and performance issues together with added enhancements created from customer feedback. more

Tech Notes: Having Trouble Viewing Powerpoint?

Tue, 1 Apr 2008 14:28:20 -0400

Tech Notes: Having Trouble Viewing Powerpoint?
By Jason Boucher

If currently using Microsoft Office 2007, there may be some issues viewing PowerPoint presentations made with prior versions of PowerPoint. Clients may not be allowed to view the full features of PowerPoint. This can easily be fixed by visiting Microsoft�s Download Center for the free download of the PowerPoint Viewer 2007. more

CIS Tip of the Month: Mac and PC Keyboard Shortcuts

Tue, 1 Apr 2008 14:27:04 -0400

CIS Tip of the Month: Mac and PC Keyboard Shortcuts
By Jason Boucher

There are many keyboard shortcuts available for both the PC and Mac operating systems. Here are some of the most useful shortcuts. more

Password Best Practices

Tue, 1 Apr 2008 14:25:55 -0400

Password Best Practices
By CIS Staff

Did you know there is a one-stop-shopping location for UNH and USNH accounts? Making yourself familiar with http://accounts.unh.edu will ensure that you know everything there is to know about maintaining your accounts and keeping your passwords secure. more

CIS Sketches: Scott Valcourt

Tue, 1 Apr 2008 14:24:45 -0400

CIS Sketches: Scott Valcourt
By Martin England

For those immersed in the world of technology, the great outdoors often represent a welcome retreat from the clamor of spinning hard drives and humming network servers. For Scott Valcourt, newly appointed CIS Director of Project Management and Consulting Services, the woods are a place he calls home. more

IT Security: Be Careful Out There

Tue, 1 Apr 2008 14:23:04 -0400

IT Security: Be Careful Out There
By Petr Brym

You have heard it all before. Choose a strong password, don�t write it down where others can see it, change your password periodically, make sure no one is watching when you type your password, don�t respond to E-mails that request your password, and don�t give your password to anyone, ever. It�s a bit like someone saying to you 'be careful out there' as you head out on a trip in your car. more

Blackboard Upgrade Set for July 2008

Tue, 1 Apr 2008 14:21:36 -0400

Blackboard Upgrade Set for July 2008
By Terri Winters

Computing and Information Services is upgrading Blackboard (Bb) from 6.3 to 7.3 on Monday, July 21st. For information on improvements and additions to Bb features, please visit http://cis.unh.edu/idc/bb73feature. more

Microsoft Office 2007 Training

Tue, 29 Jan 2008 14:40:58 -0500

Microsoft Office 2007 Training
Katherine Derby

There are substantial changes to Microsoft's Office 2007, including a new interface, new features, and more. The CIS Training Center has developed a class that serves as an overview of those changes. more

Outlook 2007: Managing E-mail Notifications

Tue, 29 Jan 2008 14:39:32 -0500

Outlook 2007: Managing E-mail Notifications
Martin England

While Outlook 2007 E-mail notifications are a great way to alert you to new messages, they can also be distracting. Turning them on or off is a snap. more

Hot News from Apple

Tue, 29 Jan 2008 14:38:26 -0500

Hot News from Apple
Katherine Derby

After much speculation, Apple recently announced several new products for its consumers during MacWord 2008 more

Microsoft Office 2008 for Mac Now Available

Tue, 29 Jan 2008 14:37:38 -0500

Microsoft Office 2008 for Mac Now Available
Jason Boucher

Microsoft recently released Office 2008 for the Mac. The latest version of Office includes Word, Excel, PowerPoint, Entourage, and a lot more. more

MyUNH/Blackboard Upgrade Scheduled for June 2008

Tue, 29 Jan 2008 14:35:48 -0500

MyUNH/Blackboard Upgrade Scheduled for June 2008
Terri Winters

CIS is working on an upgrade to MyUNH/Blackboard (Bb) 7.3 which is tentatively scheduled to occur June 28th. CIS is soliciting faculty and staff to help with testing after spring break. more

Word 2007 - Things to Know

Thu, 3 Jan 2008 13:59:00 -0500

Word 2007 - Things to Know
Martin England

Have you recently upgraded to Microsoft's Word 2007? Review these tips to learn where to find the Insert Key, how to create bookmarks, and managing Track Changes. more

CIS UNIX Clients to Enjoy Larger Quota in 2008

Thu, 3 Jan 2008 13:57:46 -0500

CIS UNIX Clients to Enjoy Larger Quota in 2008
CIS Staff

CIS will be moving home directories for CIS UNIX clients to new hardware over the next few months. One of the benefits of this migration is that quotas will be increased from the current 100Mb to 250Mb. more

CIS Reminder: Webmail Emergency System

Thu, 3 Jan 2008 13:56:22 -0500

CIS Reminder: Webmail Emergency System
Martin England

In collaboration with KSC, PSU, GSC, and UNHM, UNH has developed a Webmail Emergency System (WES) that will temporarily replace the CIS UNIX and/or CIS Microsoft Exchange E-mail systems that serve UNH, GSC, and UNHM in case of an extended service disruption more

Older Cellular Phone? Read on.

Thu, 3 Jan 2008 13:55:21 -0500

Older Cellular Phone? Read on.
CIS Staff

On February 18, 2008, service for older, analog-only cellular phones may be affected. As of this date, cellular phone companies are no longer required to provide analog cellular service. more

CIS to Update ePO Subscribers to McAfee 8.5i

Thu, 3 Jan 2008 13:53:49 -0500

CIS to Update ePO Subscribers to McAfee 8.5i
Kirk Francis

In January 2008, CIS will automatically update ePolicy Orchestrator (ePO) subscribers from McAfee VirusScan Enterprise 8.0i to McAfee VirusScan Enterprise 8.5i. more

Phone Calls Not Reaching You?

Thu, 3 Jan 2008 13:31:29 -0500

Phone Calls Not Reaching You?
Jason Boucher

The University of New Hampshire provides 24/7 on-campus directory assistance through an automated voice response (AVR) system. more

Is it Me? Or is There Something I Should Know?

Thu, 3 Jan 2008 13:30:06 -0500

Is it Me? Or is There Something I Should Know?
Diane Byron and Martin England

The next time you are trying to access a UNH computer resource and find yourself wondering, "Is it me, or is there a problem?" check out the CIS Service Status on the CIS home page. more

New Kingsbury Cluster Built for Collaboration

Thu, 3 Jan 2008 13:28:38 -0500

New Kingsbury Cluster Built for Collaboration
David Blezard and Martin England

The new Kingsbury N130 Cluster merges all of the previous Student Computing Clusters in Kingsbury Hall into one facility. The new space in Kingsbury was specifically designed with group work and collaboration in mind. more

Lifecycle of a Computer at UNH

Thu, 3 Jan 2008 13:27:05 -0500

Lifecycle of a Computer at UNH
Martin England

The old one's-trash-is-another's-treasure philosophy rings true, especially when it comes to computers and technology. While many members of the University community need the latest technologies in order to perform work at the highest level, it's not always obvious what to do with old computers after moving over to the new. more

Exam Scanning Schedule Announced

Fri, 30 Nov 2007 15:19:58 -0500

Exam Scanning Schedule Announced
CIS Staff

The Dimond Academic Commons IT Support Center has announced the expanded schedule for processing exam scanning requests during the busy finals week. View the enhanced schedule, now. more

Turn Off Before Taking Off

Thu, 25 Oct 2007 15:33:11 -0400

Turn Off Before Taking Off
By Katherine Derby

The holiday season is upon us once more. CIS would like to remind everyone to not only turn off, but unplug electronics before leaving on breaks and long weekends. more

Apple Releases Mac OS X Leopard

Thu, 25 Oct 2007 15:31:17 -0400

Apple Releases Mac OS X Leopard
By Jason Boucher

It�s finally here. After a few short delays, Apple is ready to unveil the new Mac OS. Just a few of the updates include new versions of the Desktop, a more profound and iTunes-like approach to Finder, advanced Video iChat with more special effects, Mac Mail with added stationary and RSS capability, and new version of the Safari web browser. more

Terminating UNH Accounts

Thu, 25 Oct 2007 15:30:10 -0400

Terminating UNH Accounts
By Mike Henninger

Computer Account maintenance at UNH is an on-going process. As an Account Administrator, supplying appropriate student, faculty and staff access to UNH resources is a priority. The following list contains some commonly asked questions regarding the termination of UNH Computer Accounts. more

Confused About VPN? Read On.

Thu, 25 Oct 2007 15:27:57 -0400

Confused About VPN? Read On.
By Martin England

Over the summer, UNH Telecom delivered a new web-based VPN (https://vpn.unh.edu ) to the university community, making it easier for students, faculty and staff to connect without the lingering question of �Which connection should I use?' or the need to download and install a separate VPN application. more

New Daylight Saving Time Fall Back Time Affects Computers

Fri, 19 Oct 2007 14:22:48 -0400

New Daylight Saving Time Fall Back Time Affects Computers
By Martin England

Daylight Saving Time (DST) for Eastern US ends on Sunday, November 4, a week later than usual. This change, coupled with the early arrival of DST in March 2007, affects Windows operating systems and also Microsoft Office 2004 for Macintosh. No updates to Microsoft Outlook are needed. more

CIS Training Center Fall Offerings

Mon, 1 Oct 2007 14:39:55 -0400

CIS Training Center Fall Offerings
By Katherine Derby

The CIS Training Center offers hands-on computer application training in our comfortable instructional center at 1 Leavitt Lane, on the west edge of campus. Classes are taught by professional trainers from New Horizons Computer Learning Center of Northern New England. Take advantage of expert instruction on-campus with an educational discounted price through the CIS Training Center. The following classes are offered through the CIS Training Center this fall. For more information or to register, search, or view a complete list, visit http://training.unh.edu Note: Calendar subject to change

Fair is Fair... or maybe not!

Mon, 1 Oct 2007 14:38:43 -0400

Fair is Fair... or maybe not!
By IDC Staff

Faculty and students who want to tap into the wealth of information accessible to them on the World Wide Web are wrestling with a whole new set of questions about what they can and cannot (or should or should not) do . Gone are the days of a comprehensible Fair Use policy or simple rubrics for understanding the finer points of intellectual property or copyright law. In the digital age, faculty and students navigate a confusing web of evolving legislation and ethical practices surrounding the fair use of resources. more

Telecom Announces Voicemail Downtimes

Mon, 1 Oct 2007 14:37:43 -0400

Telecom Announces Voicemail Downtimes
Martin England

UNH Telecom reboots their voicemail system (per manufacturer recommendation) the first Friday of the month on a quarterly basis between the hours of 6:00 and 7:00 AM. The affected months include January, April, July and October. During this time, voicemail will be unavailable. Signals will post reminders about these downtimes in future issues. These dates for the remainder of 2007 include: Friday, October 5th.

Server Health and Security Program

Mon, 1 Oct 2007 14:36:00 -0400

Server Health and Security Program
By CIS Staff

As the central UNH IT service organization, CIS is charged with helping to protect UNH servers. Services that are available from CIS in support of this program include public and fee-based customized firewall services, centrally funded anti-virus software for personal computers and servers, and basic vulnerability testing. more

Printed Telephone Directory Update

Mon, 1 Oct 2007 14:34:45 -0400

Printed Telephone Directory Update
By Telecom Staff

Telecommunications has announced this year�s printed copy of the UNH Telephone Directory is expected to be delivered in November. As a reminder, all information presented in the printed format is currently available online at http://www.unh.edu/directories/telephone.cfm. These online directories offer the ability to search for specific information.

Attention Banner Student Users

Mon, 1 Oct 2007 14:33:32 -0400

Attention Banner Student Users
By Tina Zizos

The forms currently used to run Banner Student will be upgraded to version 10gR2 on Sunday, October 14, 2007. Once that upgrade is completed, new software will be needed to display and use the Banner forms. The software you currently use, Jinitiator, will no longer work. more

Top 20 Cyber Security Tips

Mon, 1 Oct 2007 14:32:27 -0400

Top 20 Cyber Security Tips
By Martin England

While the items listed below are debatable in terms of order, they are all essential to protecting your computer from malicious attacks, and also protecting your identity (and if your job includes it, the identities of others). more

Staying Safe with Wi-Fi

Mon, 1 Oct 2007 14:30:29 -0400

Staying Safe with Wi-Fi
By Jason Boucher

The majority of computers purchased today are laptops, which means better mobility - and with wireless networking, we now have the ability to pick up our computer and move to the basement, attic, or the bedroom. Keep in mind that while wireless networks are not secure, it is possible to make it at least a little more difficult for unwelcomed users to access. more

Safety First Before You Surf

Mon, 1 Oct 2007 14:29:07 -0400

Safety First Before You Surf
By Katherine Derby

Finding and using a wireless connection has become second nature to most laptop users. Few would argue the benefit and convenience of checking E-mail or browsing the Internet while sipping a latte at your favorite coffee hut. But that convenience could pose a serious security threat making a computer and all its data available to hackers. more

Vantagepoint: Cyber Security

Mon, 1 Oct 2007 14:27:43 -0400

Vantagepoint: Cyber Security
By Tom Franke

My father used to tell stories of the wild early days of the automobile, how he and his friends would race across the roads around Kansas City. No doubt the exploits grew over years of telling, but one comment was as certain as "once upon a time" in a children�s tale: "Of course you couldn�t do that today. It�s just too crowded." more

Cyber Security Tips for All of Us

Mon, 1 Oct 2007 14:23:25 -0400

Cyber Security Tips for All of Us
By Scott Valcourt

As a longtime fan of the former NBC situation comedy �Cheers�, I often long for the face recognition that the character Norm received every time he entered Cheers. In today�s fixed and mobile computing world, to be as well-recognized as Norm may not be such a good thing, especially if personal data is unknowingly being readily broadcast by your trusty computer. more

Mark Your Calendars! Cyber Security Events Throughout This Month

Mon, 1 Oct 2007 14:21:50 -0400

Cyber Security Events Throughout This Month
By Katherine Derby and Martin England

Welcome to our special issue of Signals, celebrating National Cyber Security Awareness Month. This issue has an interesting assortment of articles and tips designed to educate our readers on safe computing best practices. more

UNH CIS Resources

Thu, 30 Aug 2007 14:10:32 -0400

UNH CIS Resources
By CIS Staff

Here is the 2007 CIS Resource guide. � Click here.

Steps to Change Wireless Network Settings in Windows Vista

Thu, 30 Aug 2007 14:09:16 -0400

Steps to Change Wireless Network Settings in Windows Vista
By Jason Boucher

When working with Windows Vista, you may need administrative privileges to change Network configuration settings. Your User Access Controls may prompt you for confirmation during this procedure. � more

The iPhone is Here

Thu, 30 Aug 2007 14:07:58 -0400

The iPhone is Here
Katherine Derby

It�s here. The biggest thing to hit the streets since the iPod was first introduced. You can almost feel the rumble from the stampede of those who want to combine their cell phone, laptop, and iPod. � more

Saving Energy

Thu, 30 Aug 2007 14:06:39 -0400

Saving Energy
William Hurd

The following computer practices will help you save energy, both at UNH and at home, while also reducing your carbon footprint and saving money: � more

eInstruction at UNH

Thu, 30 Aug 2007 14:04:54 -0400

eInstruction at UNH
By IDC Staff

Students want to be heard. One way to keep them engaged in the classroom is to let them "speak." But how do you give students a voice in a large lecture class of 200 or more students? Well, there�s a technology here at UNH that can do just that. � more

E-mail Scams and UNH Exchange Information

Thu, 30 Aug 2007 14:03:00 -0400

E-mail Scams and UNH Exchange Information
By CIS Staff

Every few months, Signals will publish this column to alert and remind UNH E-mail clients of how-to information, upcoming events, and maintenance items. This column is the first installment of this series. � more

RUCKUS

Thu, 30 Aug 2007 14:01:50 -0400

Ruckus
By Katherine Derby

This fall, CIS will offer a new, safe, and legal way to download songs from the Internet. Ruckus is a company/service offering UNH students access to music from its database, which includes everything from today�s top hits to an impressive collection of classical, jazz, and blues, and more. While Ruckus is free for current UNH students, UNH employees may also subscribe to the service for a small monthly fee. Stay tuned for more information on Ruckus.

Dimond Academic Commons Opens

Thu, 30 Aug 2007 13:59:38 -0400

Dimond Academic Commons Opens
By Martin England

On August 27th the Dimond Academic Commons (DAC) opened in the Dimond Library on Level 3 (Main Level). The DAC combines physical and virtual resources in an attractive and comfortable environment where students, faculty, and staff can meet and interact, working collaboratively or alone. .� more

Where is Wireless?

Thu, 30 Aug 2007 13:57:12 -0400

Where is Wireless?
By Jason Boucher

UNH WiFi signs have been established all over campus identifying each building with wireless coverage. Some wireless access points include the Memorial Union Building, Dimond Library, Whittemore Center, and Holloway Commons. For more information and a complete list of wireless locations, please visit: cis.unh.wireless or call the CIS Help Desk at (603) 862-4242.
Note: Locations are subject to change.

New VPN Application

Thu, 30 Aug 2007 13:53:06 -0400

New VPN Application
By Katherine Derby

Beginning October 1, 2007, folks connecting remotely to UNH Network resources (such as AD/Wildcat and exchange) will be required to use the new UNH Web Virtual Private Network (VPN), instead of the Nortel Contivity VPN Client. The new web-based VPN, boasting improved performance and platform compatibility for Windows, Mac, and Linux users, is available � more

IDC ToW Means Help Is On the Way for Faculty

Thu, 30 Aug 2007 13:50:16 -0400

IDC ToW Means Help Is On the Way for Faculty
By IDC Staff

This fall, faculty will have access to a new resource to help them integrate technology into their teaching. The Instructional Development Center�s new Tip of the Week (IDC ToW) will deliver timely information on new technologies and instructional design best practices to a Blackboard module that faculty can add to their MyUNH Resources page in the MyUNH portal. � more...

Cyber Security Awareness Month

Thu, 30 Aug 2007 13:45:34 -0400

Cyber Security Awareness Month
By Martin England

Safe Computing Doesn't Happen by Accident October is National Cyber Security Month. In recognition, CIS will partner with multiple UNH groups and external speakers to present a focused series of programs and events. The theme of "Safe Computing Doesn�t Happen by Accident" will be the central point of discussion for the series, which will feature expert speaker presentations, a Safe Computing Fair in the MUB, and a Safe Computing @UNH class. Cyber Security educational materials will also be displayed and distributed. � more

Vantagepoint: CIS Updates

Thu, 30 Aug 2007 13:42:44 -0400

Vantagepoint: CIS Updates
By Tom Franke, CIS CIO/AVP

Welcome to a new academic year and a new semester at UNH. Whether you are new to the university, returning from summer activities elsewhere, or just continuing into a new fall season, I want to remind you that Computing and Information Services (CIS) is dedicated to making technology work for you. � more

Del.icio.us

Fri, 27 Apr 2007 15:56:08 -0400

Published April 27th, 2007
By Katherine Derby

Look at anyone�s browser favorites and you will see an irreplaceable list of bookmarks to important and/or interesting web sites. But what if you are away from your computer and need the web site URL now? Enter del.icio.us. The name and URL are the same (http://del.icio.us). Del.icio.us is a web-based social book-marking site which allows folks to create an account (accessible from any computer with a network connection), to store, share, and research Internet favorites... more

CIS Launches New Parent Portal

Fri, 27 Apr 2007 14:37:49 -0400

Published April 27th, 2007
By Martin England

UNH Computing and Information Services and Business Services, funded by a grant from the UNH Parent�s Association, have just made bill paying easier for UNH students and their parents. On Monday, April 23rd, the MyUNH/Blackboard Parent Portal will be launched, and will allow students to provide their parents, family and friends with new and improved access to the Authorized Payer feature... more

TAM Breakfast Set for May 16

Fri, 27 Apr 2007 14:35:41 -0400

Published April 27th, 2007
By Katherine Derby

UNH Telecommunications will host an informational breakfast for designated departmental Telecom Account Managers (TAMs) on Wednesday, May 16th. The event will be held at 8:30 a.m. in the Swampscott Room, Holloway Commons... more

Telecom Work Order Request Early Deadline Reminder

Fri, 27 Apr 2007 14:33:44 -0400

Published April 27th, 2007
By Martin England

Telecom�s work order request deadline for FY07 is Wednesday, May 16th. Requests received after this deadline will be charged to FY08. Work orders are comprised of installations, new service and relocation of existing services... more

McAfee Viruscan Now Available for Microsoft Windows Vista

Fri, 27 Apr 2007 14:29:07 -0400

Published April 27th, 2007
By Martin England

McAfee VirusScan 8.5 is now available for Microsoft Windows Vista. This software is available to all UNH students, faculty and staff at www.virus.unh.edu. Simply register using your UNH E-mail and follow the on-screen instructions. CIS currently recommends Windows XP clients continue using McAfee VirusScan 8.0.

Office 2007 Tips and Tricks

Fri, 27 Apr 2007 14:16:17 -0400

Published April 27, 2007
By Jason Boucher

If you are new to Microsoft Office 2007 but still have contacts and co-workers who use previous versions of the suite, work can be saved as Office 1997 - 2003 files (thus allowing access to all) without issue.
more

Computer Frozen?

Fri, 13 Apr 2007 14:04:33 -0400

Several windows computer clients have reported significant problems with their computers freezing up, especially during the Automatic Update process. Read additional information including steps to remedy the situation. more

CIS Vista/Office 2007 Forum

Tue, 3 Apr 2007 08:21:41 -0400

In February 2007, CIS hosted two campus-wide forums on Vista and Office 2007, Microsoft�s latest operating system and office suite, respectively. more...

WebMail Emergency System Now Available to Campus Community

Tue, 3 Apr 2007 08:20:39 -0400

In collaboration with Keene State College (KSC), Plymouth State University (PSU), Granite State College (GSC) and the University of New Hampshire-Manchester (UNH-M), the University of New Hampshire (UNH) has developed a Webmail Emergency System (WES) that will temporarily replace the CIS UNIX and/or CIS Microsoft Exchange E-mail systems that serve UNH, GSC, USNH, and UNH-M in case of an extended service disruption. more...

CIS Recognized for Developing Macintosh Daylight Saving Time Fix

Tue, 3 Apr 2007 08:19:57 -0400

The University of New Hampshire�s Computing & Information Services (CIS) was recently recognized by Macworld for developing a Daylight Saving Time fix for Macintosh OS X 10.0 through 10.3. more...

Why Didn�t I Get That E-mail Message?

Tue, 3 Apr 2007 08:18:53 -0400

A recent addition to UNH�s spam filtering tool chest is Reverse DNS Lookup, implemented on the UNH E-mail gateways in November 2006. Although the process has been effective in filtering spam, some legitimate E-mails sent from outside of UNH have been blocked. more...

Check Your Junk E-mail Folder

Tue, 3 Apr 2007 08:17:48 -0400

Changes to UNH Outlook Exchange E-mail filters, Outlook rules, and third-party tools may have given users what they wanted, less spam. However, keep in mind those same rules and filters sometimes work too well, occasionally marking legitimate E-mail as Junk. more...

Telecom Announces Voicemail Downtimes

Tue, 3 Apr 2007 08:16:33 -0400

The UNH Telecom voicemail system will be unavailable Friday, April 6th between the hours of 6:00 a.m. and 7:00 a.m. .more...

Cleaning Up AutoFill in Outlook

Tue, 3 Apr 2007 08:13:55 -0400

Regular users of Microsoft Outlook know that when recipient E-mail addresses are typed into the �To� field, the AutoFill feature will reveal matching names corresponding with the first couple of typed characters. Find out how to remove one. more...

RSS Feeds Now Available for Signals and Pipeline

Tue, 3 Apr 2007 07:53:34 -0400

Recently, both Signals and IT Pipeline have been integrated with RSS (Really Simple Syndication) capabilities. RSS is part of a new technology that brings the Web to the user. more...

CIS Training Center UPDATE

Fri, 23 Feb 2007 08:19:20 -0500

The CIS Training Center offers hands-on computer training in the following areas:

'Computing @UNH' - a series of free, 2-hr seminars for UNH faculty & staff to learn fundamentals of using computers at UNH
One or two-day classes for a fee by our contracted vendor, New Horizons Learning Center on specific computer applications (These classes are open to UNH employees and employees of non-profits.) Application training for Banner Student, Finance and HR

Visit our web site for a list of classes and more information.

Required Outlook Update for DST

Fri, 23 Feb 2007 08:16:49 -0500

Required Outlook Update for DST
By Katherine Derby

Due to the change in Daylight Saving Time (DST), Outlook users must update their application no later than Saturday, March 10th. Failure to do so could result in incorrect appointment times.
To correct potential conflicts, users must run the "Time Zone Data Update Tool."
For instructions and a link to the download, please visit http://cis.unh.edu/dst/outlook.

Welcome to Signals Blackboard Made Safer with SSL

Fri, 23 Feb 2007 08:14:00 -0500

Welcome to Signals Blackboard Made Safer with SSL
Renee Cicerchi

Beginning Sunday, March 11th, all Blackboard functionality will be safer, thanks to Secure Socket Layer (SSL) technology. Prior to this date, secure connections have been available for all email, logon and Webcat functions. After March 11th, all information exchanged between the Blackboard website and users� browsers will be encrypted, adding an additional layer of security onto an already stable environment.

This change will be seamless, save for Blackboard�s URL, which will now be prefaced by HTTPS instead of HTTP. Users will also now receive messages stating This page contains both secure and non-secure items. Do you want to display the non-secure items? This happens simply because some of the images used Blackboard modules created by content contributors are located on a non-SSL server (referred to as mixed content).

To stop these messages from displaying, simply change Internet Explorer�s setting to allow mixed content. Here�s how:

Open Internet Explorer and choose Tools, then Internet Options.
Select the Security tab, and then Custom Level.
In the Security Settings dialog box, scroll to the Display Mixed Content setting in the Miscellaneous section and choose Enable.
Choose OK in the Security Settings dialog box, and then OK again to exit Internet Options.

Note: After allowing mixed content, web pages with both HTTPS and non-HTTPS content will appear, but the Internet Explorer lock icon will not be displayed.

Having Trouble Opening Microsoft Office 2007 Documents?

Fri, 23 Feb 2007 08:10:49 -0500

Having Trouble Opening Microsoft Office 2007 Documents?
By Jason Boucher and Martin England

Microsoft has just released Office 2007, and it arrives with a new file-naming system which may cause problems for pre-2007 users. Fortunately, a remedy exists.

Microsoft Office Word, Excel, and PowerPoint files are now formatted using eXtensible Markup Language (XML). The good news is that files saved in the new XML format are half the size of previous Microsoft Office versions, saving valuable hard drive space.

Microsoft Office 2007 files are distinguishable from previous versions by their file extensions. Instead of saving a Microsoft Office Word, Excel, or PowerPoint as .doc, xls or .ppt respectively, files will be saved as .docx, .xlsx and .pptx.

A free Compatibility Pack is currently available for download for all who do not have Microsoft Office 2007 installed. The Compatibility Pack allows clients to access all versions of Microsoft Office Word, Excel and PowerPoint (1997-2007). Note: Layout and ability to edit certain features will change when a transition is made between different versions of Microsoft Office.

To download the Microsoft Office Compatibility Pack, visit: http://www.microsoft.com/downloads.
Then choose �Most Popular Downloads� and select the link for �Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats.�

Banner Student Production Links Blocked?

Fri, 23 Feb 2007 08:08:23 -0500

Banner Student Production Links Blocked?
By Cathy Annese

Many Banner Student users have been experiencing difficulty accessing links on the front pages of Banner Student Production. This is most likely due to the recent installation of one of the following programs onto your computer: Firefox, Google, Yahoo, Viewpoint, AIM. These programs are often set to load automatically and often block the ability to view Banner links.

Use the following steps to resolve this issue:

Turn off the Pop-Up blocker located within Internet Explorer, if applicable (Tools>Pop-Up Blocker>Turn off Pop-up Blocker).
Remove any of the following programs: Google or Yahoo toolbar or Viewpoint.
Go to Start>Control Panel>Add/Remove Programs. Highlight and remove the program. Restart your browser.
Also-please remember that Banner is only supported using Internet Explorer version 6.

Windows Vista & Office 2007 Info

Fri, 23 Feb 2007 08:00:40 -0500

Windows Vista & Office 2007 Information
By Donna McNamara

Windows computers that are sold now may come installed with the new Microsoft Windows Vista operating system. Some of the applications that you currently use may not be compatible with Vista. The Microsoft OEM license for Vista Business, Enterprise and Ultimate have �down-grade� rights to an earlier version of the operating system, Windows XP Professional.

If you are planning to purchase a computer that comes with Vista through the UNH Computer Store, the Computer Service Center (CSC) can install Windows XP Professional as part of the PDNC process if you choose to �down-grade.� UNH clients who use Enterprise Computing applications (such as those listed below) should not upgrade to Vista until these applications are supported by the vendors and CIS tested. CIS will keep these clients apprised of progress. Later, when you decide to upgrade to Vista, the CSC can help you with this installation for a small fee. If you purchase your computer from another vendor please contact the CIS Help Desk, 862-4242, to make arrangements with the CSC for this service.

Microsoft released Vista before many application vendors were able to develop Vista-compatible versions of their computer programs. Please check with your vendor to make sure your program is compatible with Microsoft Vista prior to installation.

A list of Enterprise Computing applications currently NOT supported for IE7 or Vista is included below. The status of applications on this list will be updated as these applications become compliant and CIS completes testing:

� Banner Student Information System
� Banner Finance
� Banner HR
� Business Objects WebIntelligence
� FAMIS
� InfoEd
� Kronos
� Xtender
� Exlibris

Microsoft also released Office 2007 and it is available to purchase. This new version of Office uses a new file format called Office XML. You can open files created in earlier versions of Office and save them with the new file format. However, if you run Office 2007 and are sharing files with others you need to be aware of compatibility issues. If you share documents with others who are not using Office 2007, you will need to save your files in the binary file format of the earlier versions of Office by choosing the Save As command and select Other File Formats. Or, the recipient (who is not using Office 2007) of a document created in Office 2007 will be able to open the new format by downloading the Microsoft Office Compatibility Pack for 2007 Office Word, Excel and PowerPoint File Formats from Microsoft�s website.

Microsoft currently does not have a file converter for Macintosh clients. A Macintosh converter is due to be released in Spring of 2007. Until then if you are sharing files with someone please ask other users to save their documents as Word/Excel/PowerPoint 97-2003 document.

For more information on Vista and Office 2007 please visit www.unh.edu/cis/vista.

CIS Presents Microsoft Windows VISTA & Office 2007 Open Forums

Fri, 23 Feb 2007 07:45:38 -0500

On Thursday, February 22 and Friday, February 23 UNH Computing & Information Services will hold two open forums on Windows Vista and Office 2007, Microsoft's latest operating system and office suite, respectively.
The forums will run from 1:00-2:30PM and will be held in MUB Theater II. These forums will discuss new features of both Vista and Office 2007, including a live demonstartion of both, and will close with a Q and A session.
The forum is open to all members of the UNH Campus Community, including students, staff, and faculty. For more information, please visit http://unh.edu/cis/vista.

Daylight Savings Time

Tue, 6 Feb 2007 16:04:42 -0500

CIS Prepares for New Daylight Savings Time Change By Sally Nickerson The Energy Policy Act, passed by the US Congress in August 2005, changes the dates of both the start and end of Daylight Savings Time (DST). This law goes into effect this year. Daylight Savings Time will begin three weeks earlier starting on Sunday, March 11, 2007, and will end one week later on Sunday, November 4, 2007.� more...

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