Campus invited to take national Web-based library survey

Beginning March 29, UNH faculty, staff and students are invited to participate in a national Web-based library survey.

Named LibQUAL+™, the survey is designed to define and measure library service quality across academic institutions and to create useful quality assessment tools. The survey measures library users’ perceptions of service quality and identifies gaps between desired, perceived, and minimum expectations.

As participants in the program, the UNH libraries will be able to analyze results, identify service strengths and weaknesses, and utilize the information in its strategic planning process. LibQUAL+™ results will allow library staff to compare our service quality with the more than 200 other academic and special libraries, develop benchmarks, and identify best practices across institutions.

The survey consists of 27 questions to be answered three ways – minimum, ideal, and perceived expectations. Eight additional questions address information literacy or learning outcomes. Space is provided for personal comments.

The survey takes 10 to 12 minutes to complete, and respondents identify themselves by status and discipline. The survey is housed on a secure server at Texas A & M University, and all responses are confidential. Inclusion of e-mail addresses automatically places participants in a random drawing for prizes.

The university libraries at Durham and the library at UNH-Manchester are participating in LibQUAL+™ separately. If you do not receive an e-mail invitation to participate by April 3, please go to the respective library home pages at www.library.unh.edu/ or www.unhm.unh.edu/home.html.