Project Tiers - Descriptions

A Tier 1 project for a new service requires approval by an Information Technology Review Board (ITRB). Approval is obtained by following the Intake and Selection Process to submit an idea or project proposal through the online request form.
 
A Tier 1 project for an enhancement or upgrade to an existing service requires approval by a Change Control Board (CCB). Approval is obtained by following the Intake and Selection Process to submit an idea or project proposal through the online request form.
 
The ITRB/CCB has the authority to escalate Tier 1 project requests to a Governing Body if circumstances warrant.
 
Due to the limited amount of work effort for a Tier 1 project, it may not require a Project Manager, a Project Charter, and may or may not need a Project Plan (schedule). If the resources needed to complete this project are finite and do not impact the cost, scope, or schedule of other approved projects, the project can proceed without weighing its priority against other projects.
 
An approved Tier 1 project is tracked in our portfolio and project management tool, TeamDynamix, as a Ticket.
Tier 2 project for a new service requires approval by an Information Technology Review Board (ITRB). Approval is obtained by following the Intake and Selection Process to submit an idea or project proposal through the online request form.
 
A Tier 2 project for an enhancement or upgrade to an existing service requires approval by a Change Control Board (CCB). Approval is obtained by following the Intake and Selection Process to submit an idea or project proposal through the online request form.
 
The ITRB/CCB has the authority to escalate Tier 2 project requests to a Governing Body if circumstances warrant.
 
Due to the range of possible hours for a Tier 2 project, the requirements differ between a smaller work effort (closer to 81 hours) and a larger work effort (closer to 352 hours); the project sponsor sets the appropriate guidelines.
 
An approved Tier 2 project is tracked in our portfolio and project management tool, TeamDynamix, as a Project. The project detail is included in this tool, including a Project Plan with both a start and end date. If the project work effort is closer to 81 hours, then a Project Manager and/or a Project Charter may be optional. This project is weighed against other projects to determine an implementation priority and schedule.
All Tier 3, Tier 4, and Tier 5 projects require preliminary approval by either a Change Control Board (CCB) or an Information Technology Review Board. If the project request is for a new service, final approval is needed from a Governing Body. If the project request is for an existing service, the Change Control Board gives final approval. Approval is obtained by following the Intake and Selection Process to submit an idea or project proposal through the online request form.
 
Tier 3 - 5 projects are weighed against other projects to determine an implementation priority and schedule.
 
Tier 3 - Tier 5 projects are more comprehensive, with significantly higher complexity and risk than Tier 1 and Tier 2 projects. For this reason, the requirements are increased and the project management life cycle framework and best practices are very closely followed. Project member roles expand and may include a Program Manager, several Project Managers, an Executive Steering Committee, Project Team Leaders. The work effort ranges from 2 person months to multi-year. A Project Charter, Project Plan, Communications Plan, Risk Management Plan, and Change Management Plan are all required for Tier 3 - 5 projects.
 
Approved Tier 3 - 5 projects are tracked and managed in our portfolio and project management tool, TeamDynamix, as a Project.