Service Announcements

Alerts Intro Text

UNH IT reserves 8:00 AM - 12:00 PM every Sunday as a standard maintenance window. During this time, UNH IT systems may be unavailable.

 

Resolved, Thursday, March 23, 2017 - 4:17pm

 Resolved on Thursday, March 23, 2017 - 4:09pm

The vendor has resolved the issue and deferred email should be received in the next few hours. However, anyone who received an email rejection from Comcast will need to resend their email.

 


 Posted on Thursday, March 23, 2017 - 10:11am

Some users have reported they are not receiving some emails, especially scanned documents from Conway computers. Administrators are aware of the situation and are working with the vendors for a resolution.

Resolved, Wednesday, March 22, 2017 - 10:59am

 Resolved on Wednesday, March 22, 2017 - 10:57am

The wide area network issue has been resolved and full functionality has been restored.

 


 Updated on Wednesday, March 22, 2017 - 9:10am

The cause of yesterday's wide area network outage was identified early this morning and work is being performed to restore full functionality. UNH Wide Area Network administrators are monitoring the situation. 


 Posted on Tuesday, March 21, 2017 - 4:56pm

There is currently a network outage in Boston impacting UNH's primary internet connection. UNH Wide Area Network administrators are investigating the issue.

As designed, UNH is using its secondary internet connection until the outage is resolved. During this time, users on the UNH campuses may experience slower internet connectivity.

Keene State College and Plymouth State University are also using their backup internet connections at this time. 

 

Resolved, Monday, March 13, 2017 - 5:09pm

 Resolved on Monday, March 13, 2017 - 5:08pm

Issues with WebI were resolved at approximately 4:20PM today. 

 

 

 


 Posted on Monday, March 13, 2017 - 3:31pm

WebIntelligence reporting is currently unavailable. System administrators are aware of the issue and are working to resolve it. Communications, including status updates, will be sent directly to the WebI community via email.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.

Monday, March 13, 2017 - 8:22am

 Posted on Friday, March 10, 2017 - 10:18am

On Sunday March 12 from 6:00AM - 8:00AM USNH Network engineers will be performing software upgrades on network equipment that is part of the Network NH Wide Area Network. There will be no disruptions to services at UNH Durham, Keene State College, Plymouth State University. Sites impacted by this work have all been notified.

Monday, March 13, 2017 - 8:23am

 Posted on Friday, March 10, 2017 - 8:47am

Maintenance has been scheduled for Sunday, March 12 from 7:00 AM - 12:00 PM. This maintenance will affect multiple systems including all Password Self Service functionality, CAMP, the Accounts Managment System, Remedy, and other applications dependent on PRAM.

Resolved, Thursday, March 9, 2017 - 11:53am

 Resolved on Thursday, March 9, 2017 - 11:47am

Some users briefly experienced login issues, error messages, or performance issues in several enterprise systems, including Banner, CAMP, and Webcat. System administrators have resolved the issue and are ensuring all systems are functioning normally. 

New, Friday, March 10, 2017 - 10:30am

 Posted on Wednesday, March 8, 2017 - 2:12pm

UNH IT has received reports of multiple copies of Signals: IT News being delivered to UNH faculty and staff. System administrators are aware of the issue and are working to resolve it.

New, Wednesday, March 8, 2017 - 10:37am

 Posted on Monday, March 6, 2017 - 9:09am

The Learn for Life website -  http://learnforlife.unh.edu - is currently experiencing problems. System administrators are aware of the issue and are working to resolve it.

New, Wednesday, March 8, 2017 - 10:01am

 Posted on Thursday, March 2, 2017 - 9:55am

UNH IT has received reports of a phishing attempt with the subject line “Your online W-2 form is now available” and appears to be from the University System of New Hampshire.

The message attempts to gain access to your UNH credentials by linking to a webpage that asks for your UNH username and password.

If you received this message, please delete the message. If you clicked on the link and entered your username and password, please contact the UNH IT Service Desk immediately at 603-862-4242.

Snapshots available at unh.edu/it/alerts

Welcome Hampshire Employees

Body of the Email Message

Image of what appears to be a USNH Login Screen

The Login Page That Appears to Be From USNH

Wednesday, March 8, 2017 - 10:00am

 Updated on Thursday, March 2, 2017 - 8:57am

 

This issue is still being investigated and addressed by system administrators. Please see the instructions below to reconnect to the VPN.


 Posted on Wednesday, March 1, 2017 - 1:04pm

Some users have reported being disconnected from the VPN and have found they are unable to reconnect.

If you are experiencing this issue, use the following steps:

  1. Right click on the Pulse Secure icon by your clock
  2. Select Open Pulse Secure
  3. Click the + (Add Connection) button
    • Name: UNH Connect VPN
    • Server URL: connect.vpn.unh.edu
  4. Click Add
  5. Log in

If you are unable to add a new connection, or would like assistance, please contact the UNH IT Service Desk at 603-862-4242.

Updated, Thursday, March 2, 2017 - 9:01am

 Updated on Tuesday, February 28, 2017 - 4:58pm

myCourses experienced a system-wide outage due to a large-scale networking issue with the web hosting company Amazon Web Services. This outage started on 2/28 at 12:45 EST and as of 4:15 EST most functionality has returned for users. Still impacted is the ability to upload files, including uploading to assignments. We will post another announcement when functionality has fully returned. We apologize for the limited access to myCourses caused by this outage.


 Updated on Tuesday, February 28, 2017 - 3:18pm

 

Additional cloud applications including Qualtrics, Tegrity, and Zoom cloud reporting are also experiencing issues related to the CWS outage.


 Posted on Tuesday, February 28, 2017 - 1:11pm

 MyCourses (Canvas) is currently experiencing an outage.

The Canvas vendor is currently investigating. Their DevOps team has determined that this is an AWS (Amazon Web Services) Outage. (AWS is currently experiencing what appears to be a large-scale networking issue that has impacted MyCanvas along with many other companies.) We will post updates as they become available to us.

New, Thursday, March 2, 2017 - 9:00am

 Updated on Wednesday, February 22, 2017 - 9:54am

 

UNH IT has received reports of a phishing attempt with the subject line “IT Services Help Desk Support” and appears to be from the University System of New Hampshire. It may also appear to be sent from someone at UNH.

The message attempts to gain access to your UNH credentials by linking to a webpage that asks for your UNH username and password.

If you received this message, please delete the message. If you clicked on the link and entered your username and password, please contact the UNH IT Service Desk immediately at 603-862-4242.

Below is a snapshot of the phishing attempt:

phishing email snapshot

Friday, February 24, 2017 - 4:39pm

 Posted on Thursday, February 16, 2017 - 11:19am

On Tuesday, 2/21, from 5:00 AM - 6:00 AM, the USNH Wide Area Network team will be performing a software upgrade of it's carrier ethernet management platform. This is expected to be a non-service impacting upgrade.

Friday, February 24, 2017 - 4:39pm

 Posted on Wednesday, February 15, 2017 - 2:44pm

Maintenance has been scheduled for Sunday, 2/19, from 7:00AM - 11:00AM. This maintenance will affect multiple systems, including:

  • UNH Parent Portal - no new accounts, no password or email changes
  • Note: all other Parent Portal functionality will be unaffected
  • CAMP & ID Lookup Tool - unavailable during the maintenance
  • All USNH Password Self Service applications - unavailable during the maintenance
  • USNH, UNH, GSC Banner - USNH ID form validation unavailable during the maintenance

Access to these systems and their full functionality will be restored at the end of the maintenance.

Wednesday, February 8, 2017 - 12:55pm

 Posted on Thursday, February 2, 2017 - 1:16pm

UNH IT has received reports of two phishing attempts with the subject lines "New Secure Message" and "Secure Message Alert.”

Both messages attempt to gain access to your UNH credentials by linking to a webpage designed to look like a UNH login page.

If you received either of these messages, please delete the message. If you clicked on the link and entered your username and password, please contact the UNH IT Service Desk immediately at 603-862-4242.

Wednesday, February 8, 2017 - 12:54pm

 Posted on Wednesday, February 1, 2017 - 8:42am

There will be myCourses maintenance performed on Friday, February 3 from 3:00 AM - 5:00 AM. During the maintenance window, myCourses will be unavailable.

Resolved, Wednesday, March 8, 2017 - 10:07am

 Resolved on Wednesday, February 1, 2017 - 9:00pm

This issue has been resolved. 

If you are having issues with Box Sync after the outage, please sign out of Box Sync and log back in. To log out: right click on the Box icon in your system tray or menu bar, go to Preferences, and log out. 


 Updated on Wednesday, February 1, 2017 - 3:37pm

The vendor of Box reports they have remediated the issues with the affected components. They continue to work to resolve outstanding processes, such as processing email notifications and indexing searching.

 


 Updated on Tuesday, January 31, 2017 - 4:12pm

The vendor of Box continues to investigate issues with affected components that are impacting some Box users. Box engineers are actively working to mitigate impact.

 


 Posted on Tuesday, January 31, 2017 - 2:08pm

Some users may see slow load times in the Box web application. System administrators are aware of the issue. An update from the vendor reports  they are aware of the situation and are working to resolve.

Monday, January 30, 2017 - 8:21am

 Posted on Thursday, January 12, 2017 - 8:55am

Network engineers will be performing maintenance on Sunday, 1/15, from 6:00 AM - 10:00 AM. During the maintenance window, UNH's internet access may be intermittent. Access to Xfinity on Campus may be impacted.

In addition, the following USNH sites may experience intermittent internet connectivity during the maintenance window:

  • Keene State College
  • Granite State College
  • Cooperative Extension Offices
  • UNH Manchester
  • UNH Law
  • USNH (Concord office)

If you have any concerns, please contact the UNH IT Service Desk at 603-862-4242. 

Resolved, Tuesday, January 10, 2017 - 3:57pm

 Resolved on Tuesday, January 10, 2017 - 3:56pm

System administrators have restored all impacted services to full functionality.


 Updated on Tuesday, January 10, 2017 - 3:39pm

Access to the UNH Secure wireless network has been restored to full functionality.

If you are still having issues accessing UNH Secure or any other IT resource, please contact the UNH IT Service Desk at 603-862-4242 for assistance.


 Updated on Tuesday, January 10, 2017 - 3:07pm

Multiple services have been restored to full functionality.

Some users are still experiencing issues connecting to the UNH Secure wireless network. System administrators are working to resolve this issue.


 Posted on Tuesday, January 10, 2017 - 1:41pm

Several UNH IT services are currently unavailable at various locations across campus, including UNH websites, voicemail and UNH Wifi. Impacted locations include Dimond Library, Memorial Union Building, and 1 Leavitt Lane.  System administrators are aware and working to resolve issues.

Monday, January 9, 2017 - 3:27pm

 Posted on Monday, January 9, 2017 - 8:43am

Some users have reported issues with ethernet (wired) network connectivity this morning.

If you are experiencing an issue connecting via ethernet, please contact the UNH IT Service Desk at 603-862-4242.