Common Questions

Built-up Rooms

Built-up triples and quads:

As space becomes available, students living in built-up triples/quads will be offered the chance to move. We can’t predict, however, when we will have vacancies to offer.

Built-up lounges:

The goal is to return the room to a lounge for community use as quickly as possible. We can’t predict when we will have vacancies open, but as space becomes available (usually around the semester break) you will be moved.

We will never ask you to move out of your assigned hall (unless you want to).

If you want to talk to an assignments specialist before arriving on campus, please call 603.862.2120. Once you move on campus, each hall has a residence hall director who will work with you to seek another available space. Check in with your RHD to get information about switching rooms.

By living in a built-up triple for just one semester, you will save between $628 - $682 (as compared to a double or suite double). Reduced rate only applies when there are three of you living in the room.

Living in a built-up quad you are charged the regular rate for a triple, which is the lowest regular room rate, $417 a semester less than the regular quad rate.

Students living in converted lounges are not charged more than the regular room rate. In fact, in some of the built up lounges, students are charged a lower rate.

Built-up rooms differ from hall to hall. Every room will have a desk, chair, bureau, and bed for each person living there. Each student also has his or her own Internet connection. Students share wardrobe space.

UNH has a policy of housing all first year students who request to live on campus. When requests exceed available space, we extend the capacity of some of our rooms; double rooms to house three students (built-up triple), triple rooms to house four students (built-up quad), and study lounges into residential spaces housing 1-5 people (built-up lounge).

Rooms are assigned by an automated assignment process, which places all first-year students who have submitted their application by the deadline. The process incorporates your individual preferences, but with thousands of students all promised a space on campus, we can’t always give everyone their top choices.

The rooms were all evaluated to ensure that the furnishings would fit in the available space, but if you are planning on bringing a big screen TV, puffy chair, and futon, you might find the space limited. Storage space is limited to the shared closet and under the beds, so we recommend bringing only what you need. In some rooms, the furniture is built-in, but in most it can be rearranged. There is no additional storage space in the halls and all furniture must remain in the room.

Cable TV

If you have gone through the steps in this FAQ, and you are still having problems, fill out a Repair Request (building numbers can be found under Maintenance & Damage Billing), or contact the Catvision Office at 862-2253, or send us an e-mail at catvision.mail@unh.edu

Yes, the UNH Catvision cable system is completely digital. Make sure your TV has a QAM tuner or it will not work!

Some TVs and VCRs require the original remote control to access the on-screen programming features that are used to put it in CABLE mode. While you can purchase a universal programmable replacement, it may not allow you to access the unit's special programming features. Consult your owner's manual and, if necessary, call the manufacturer to order a replacement remote control. 

The UNH Catvision does not sell or give out remote controls.

 

This is because, using a TV antenna, you automatically receive broadcast VHF channels 2-13 (and UHF channels above 13). The TV thinks that you are using an antenna. If you can get the first 13 channels, then that proves there are no broken wires or damaged equipment between UNH cable and your room. Check your programming.

This probably means that, although your TV set is cable-ready it is only for up to 36 channels. This is a limitation of the TV, and unless you have another TV or a cable-ready VCR, you're stuck with it.

Your only options are to buy a cable-ready VCR, a converter box or a new TV.

 

If you have followed the instructions in our Set-Up Guide and are still experiencing this problem, make sure that the coaxial cable is of good quality and is securely connected. You may want to swap out your cable with a neighbor’s cable to see if the reception improves. If this does not help solve your problem, then you should contact the UNH Catvision office (862-2253) or you can fill out an Online Repair Form (building numbers can be found under Maintenance & Damage Billing). A technician may need to do an on-site visit.

If after following the instructions in our Set-Up Guide, there is still no signal, there may be a problem with your outlet. To report the problem to our office (862-2253) or fill out the Online Repair Form (building numbers can be found under Maintenance & Damage Billing).

Check with your floor mates to verify it is not a general floor problem, but rather a problem with your reception. If the problem is common among all of your floor mates, call CABLE (2-2253) to report the problem.

If not then:

  • Make sure all of your electronics are plugged in.
  • Make sure all of the cables are properly and securely attached.
  • If you are receiving only a few of the channels, verify that the TV or VCR is properly programmed. (Check to make sure you are in CATV mode, if your equipment requires this.)

If all else fails try using a different cable.
If you still have no service, then call CABLE (2-2253) and we will set up an appointment to help restore complete programming service.

General

The University Transportation Services states that freshmen campus residents are not eligible for parking permits. Please visit their website for additional information.

Cooking is prohibited in student rooms in the residence halls and allowed only in designated kitchen units or facilities.

Students may not remove or store furnishings provided by the University and may not replace them with other items owned or rented by the student. The Department of Housing will not remove or store the standard University furnishings. Public area or lounge furnishings shall not be moved into a student’s room.

Co-ed living options are available at Woodside, The Gables and Mills Hall.

  • There are no co-ed options in Handler, Peterson or Haaland Halls.

Rules and requirements:

  • Groups requesting a co-ed apartment or Mills Hall suite participate in the appropriate sign-up process, following the same general guidelines as single-gendered groups. All group members must meet age or class standing eligibility requirements.
  • Co-ed groups must be able to fill the apartment that they are requesting. Partial co-ed groups will not be assigned.
  • While the apartments or suites are considered co-ed, the bedrooms within the apartments or suites are not.
  • During the sign-up process, all members of the co-ed group must sign an online agreement regarding co-ed living.
  • If a person leaves the co-ed living arrangement after being assigned, the remaining residents must identify an eligible and appropriate replacement. If they are not able to do so, Housing may choose to convert the suite/apartment back to a single-gender and relocate those residents who are affected by the change.

**The Department of Housing may use its discretion to prohibit or terminate any co-ed living arrangement that it deems unacceptable.

What you can't do.

  • Remove any item of University equipment/furniture from the room or premises
  • Alter or replace the locks or install your own locks or security devices
  • Make any structural or electrical alterations to the room
  • Use nails, screws, bolts or decals on the furniture, walls, doors, woodwork, ceiling or floors
  • Remove the screens; and you can't build partitions or make alterations to the furniture.

What you can use to hang stuff.

Tape that doesn't remove the paint and wall finish, poster tacks, and removable mounting products.

Some students with extenuating circumstances request to arrive early. We offer some flexibility for early arrival while trying to maintain a balance between the needs of our students and the need to ensure our living environments are properly staffed and residential spaces are adequately cleaned and prepared.

Individual* returning students who have extreme, extenuating circumstances and need to check into their fall 2014 assignment prior to Monday, Sept. 1, 2014:

Dates and Deadlines

  • Wednesday, Aug. 27 (8-10 a.m.), storage only of personal property ($50 fee)
  • Saturday, Aug. 30 (2-4 p.m.), storage only of personal property ($25 fee)
  • Saturday, Aug. 30 (2-4 p.m.), early arrival/check-in ($100 fee)

 

Instructions:

 *Students who are a part of a UNH-sponsored group arriving early should NOT follow the instructions below. The Housing Office will be notified about groups of students arriving early by that group's coordinator.

 

1. Complete the early arrival request form.

2. You must have compelling, extenuating circumstances for the request to be considered/approved.

The following reasons will NOT be approved:

“My parents are out of town that weekend and are unable to help me move-in.”

"We live more than five hours away and we can't drive and return from UNH in one day"

"My summer lease is ending and I have to move out of the apartment I live in."

“We have made vacation plans for that weekend.”

“We can only get the vehicle for that day.”

“It would be much more convenient to move in earlier.”

 “My parents have to work that day.”

“We just want to move my things into the room. I will not be staying.”

 

3. Students must read and agree with the policies and fees.

4. Submit the request. (Requests submitted before Friday, Aug. 22 will be processed promptly and notification of the approval or disapproval via return email will made within two business days or by Monday, Aug. 25 at the latest.)

Please Note:

Not all requests to arrive early will be approved. Only those requests that have compelling, extenuating circumstances will be approved.

If you have specific questions or concerns about the individual early arrival process, please contact Christina Rowland at 603.862.3469 or email her.

 

Post a roommate classified or search through our extensive roommate classifieds.

How to create a roommate classified:

  • Log in to Blackboard>Webcat/services>"continue" on the Housing Online Module> 

"Roommate Classified> Create & Edit Classifieds.

We reserve the right not post your listing if does not meet the standards of conduct required by the University. This process will take less than a day.

You can view your classified, or browse through roommate classifieds by:

  • Logging in to the Housing Online web site via Blackboard (select the Webcat/Services tab)
  • Choosing the Roommates Classified from the menu

Browse through the listings.

Roommate Classified

If you are a current UNH resident and have a space or want to find a roommate and want to remain in on-campus housing, login to Blackboard's Housing Online module>Blackboard > Webcat/Svs > Housing Online > Continue.

  • Navigate to "Roommate Classifieds > Create & Edit Classifieds

 

Ads that are written well and contain critical matching information will get the most reviews/hits. Once the ad is approved, usually within hours, you can view it or (at any time) browse through all roommate classifieds. Each listing will remain active for approximately 30 days. You won't need to retype your ad to resubmit, just go to the create/edit menu and change/update what you want and resubmit. 

The student is responsible for the behavior of their guests, for damages caused by their guests and for informing guests of hall policies. Overnight guests are not permitted in University housing without advance permission of all students of the room/apartment in which they are staying. Overnight guests may not stay longer than two nights in any given week. No more than ten people may be in a residence hall room or between 13 and 24 people in an apartment, depending upon apartment, at one time, per order of the Durham Fire Department.

  • Turn off your space heater
  • Know the location of the thermostat or temperature sensor controls! (Having heat-producing items near the temperature controls can cause the heat in your space to shut off prematurely.)
  • Close your doors and windows
  • Close shades and blinds at night to conserve heat, and open them on sunny days for solar heat.
  • Turn back thermostats to 60-65 degrees when leaving the building at the end of the day or on weekends.
Our beds typically have 11" of space under them. If you use bed risers, you usually can get an additional 3 to 4 inches of space. Underbed storage containers found in any of the big box stores are suitable for beds. If you are living in a hall that has loftable beds, then there are many more underbed storage options.

Many past students in reserved housing ended up being assigned to some of our most sought after halls! Please feel free to submit any additional preferences via email at housing.office@unh.edu or call our Call Center at (603)862-2120.

If you are a new student we would be happy to provide you with a brief tour of your room by scheduled appointment only. However sometimes buildings/rooms are unavailable due to summer conference housing or maintenance and repair projects. Please call our office at 603-862-2120 for an appointment.

Smoking is prohibited:

  • Within 20 feet of any building.
  • Inside all buildings owned and occupied or leased and occupied by UNH
  • Forest park apartments
  • University vehicles
  • Entrances and outside stairways to buildings. 
  • Courtyards or other areas where air circulation may be impeded by architectural, landscaping or other barriers.
  • Outdoor entry or service lines, such as for ticket purchases, event admissions, bus stops ATMs, etc.
  • Outdoor seating areas provided by food services

Courtesy hours are always in effect and residents are to respect requests of others for quiet. Residence hall quiet hours are Sunday-Thursday 10pm-7am and 12am-8am on Friday and Saturday. Apartment quiet hours are Sunday-Thursday 11pm-7am and 1am-8am on Friday and Saturday.

Yes, along with a wired connection that is available in your room.

If you are a new student we would be happy to provide you with a brief tour of your room by scheduled appointment only. However sometimes buildings/rooms are unavailable due to summer conference housing or maintenance and repair projects. Please call our office at 603-862-2120 for an appointment.

Maintenance & Damage Billing

If you are a new student we would be happy to provide you with a brief tour of your room by scheduled appointment only. However sometimes buildings/rooms are unavailable due to summer conference housing or maintenance and repair projects. Please call our office at 603-862-2120 for an appointment.

Extra Cleaning

Charge: $20 minimum -or- billed by the hour 

  • Removing food from carpets, walls, ceilings, stair, etc.
  • Removing sputum from walls, bathroom stalls, etc.
  • Cleaning food, tobacco chew, excessive tooth paste, etc. out of sinks/water fountains.
  • Cleaning excessive graffiti off walls.
  • Cleaning excessive shaving cream off sinks, stalls, floors, etc.
  • Cleaning hair that was left behind from a haircut done in the bathroom.
  • Any other similar cleaning.

Trash

Minimum charge $20. Trash can leak on the carpets and create unsanitary conditions, and it has the potential to be a fire hazard. Students are responsible for disposing their own trash.

  • Emptying room trash into a bathroom trashcan.
  • Leaving room trash in the hallways or stairwells.
  • Leaving room trash in the lounges.
  • Emptying room trash into a lounge trashcan.
  • Pizza boxes not properly disposed.

Biohazardous Matter

Minimum of $100 per instance.

The following are chargeable: 

Urine, feces, condoms or vomit

  • Any matter found in the UNH housing facilities. (depending on the situation, may become a criminal investigation with the UNH Police Department)

Blood

  • Any blood clean up in bathrooms, hallways, walls, carpet, lounges, etc. If the incident was accidental and an attempt was made to clean up, no charge will occur. Situations that are accidental will be looked upon differently than ones that are purposeful. For example, a person who had a nose bleed and bled in the bathroom will be treated differently than an injury, resulting in blood loss, due to drunkenness or violence.

Lock & Combinations Changes

  • Lock Change & Cut Keys (Residence Halls) $65
  • Lock Change & Cut Keys (On-Campus Apartments) $75
  • Combination Change $15
  • Damaged Swipe Card Reader $400-$800

Room Cleaning

$50 minimum -for students leaving for the year and did not clean their rooms

Other charges

  • Spring-loaded door hinge tampering - $40
  • Screen Removal OR Screen Damage - $50 - $175 (depending on location)
  • Life Safety Equipment (fire extinguisher, smoke detectors, etc) tampering - $100

The Department of Housing does not collect nor require a damage deposit when a resident accepts on-campus housing; instead we bill for each incident that occurs. It is our belief this encourages a sense of ownership in the building by the residents and improves everyone's ability to control costs.

Through floor meetings and monthly postings of damages that have occurred in the building. Residents can also read a copy of the Room and Board Agreement. Reminders are also given in periodic residence hall newsletters.

What do I need to know?

  • Know your building number! (Three-digit code)
  • Be specific; describe the location and the nature of the problem.

Any further questions please contact facilities at 603-862-1437.

If you are a new student we would be happy to provide you with a brief tour of your room by scheduled appointment only. However sometimes buildings/rooms are unavailable due to summer conference housing or maintenance and repair projects. Please call our office at 603-862-2120 for an appointment.

The Hills The Valley The Timbers Th Gables Woodside
Adams Tower West: 259 Alexander Hall: 051 Babcock Hall: 084 Gables A: 161 A-C: 281
Congreve Hall: 020 Devine Hall: 078 Christensen Hall: 096 Gables B: 162 D-F: 282
Jessie Doe Hall: 068 Engelhardt Hall: 044 Eaton House: 145 Gables C: 163 G-I:283
Lord Hall: 058 Fairchild Hall: 015 Hall House: 146 Gables North: 396 J-L: 284
McLaughlin Hall: 055 Gibbs Hall: 045 Hubbard Hall: 085 Gables  South:  397 M-O: 285
Sawyer Hall: 052 Hetel Hall: 022 Marston House: 147   P-R: 289
Scott Hall: 030 Hitchcock Hall: 059 Richardson House: 148   Community Center: 280
Stoke Hall:077 Hunter Hall: 046 Handler Hall: 301    
  Mills Hall: 016 Peterson Hall: 302    
  Randall Hall: 079 Haaland Hall: 303    
    Williamson Hall: 112    

Any destruction, theft, and vandalism to University property including furniture, walls, floors, and windows in student rooms and in common areas (stairwells, lounges, bathrooms, hallways).

Extra cleaning above and beyond normal housekeeping services is also considered billable damage.

 

On your UNH Webcat account.

Log into Blackboard then select the "Webcat/Services> Bill/Account Summary/View your student account

Click the actual damage charge to view a detailed breakdown. Only students viewing their own account have access to the detail breakdown

The bill for fall semester damages will be posted in early February and the bill for spring semester damages will be posted in mid-June.

 

  • Students
  • Hall Councils
  • Resident Assistants
  • Hall Directors
  • Property Managers
  • UNH Facilities
  • University Police and/or Durham Police Department
  • Department of Housing

The individual(s) who is/are responsible for the damage is/are accountable for the damage. Every effort is made to identify the responsible party.

Mid-year options

Talk with your Hall Director or RA about the In-Hall Process that will take place in your hall in late November/early December.
You must submit an online Petition for Release from Housing, and will be reviewed and considered based on your individual circumstances.

You must submit a petition if you plan to leave campus housing for any reason including:

Deadline: Friday, November 8th!
If submitted by the deadline you will receive an email prior to Thanksgiving break.

  • Graduation
  • Withdrawal from UNH
  • Participation in a Study Abroad/Exchange Program
Call Housing in early November to schedule an appointment to participate in the Between Hall Mid-Year process.
Please contact Sarah Taylor in the Housing Office at 862-1754. Sophomores, juniors, and seniors are eligible for The Gables. Sophomores (who are at least 20), juniors, and seniors are eligible for Woodside.

Reserved Housing

We will send an email to your student UNH email account with information about your room assignment and roommate(s), if applicable.

Housing is guaranteed to all first-year students. Those that don’t apply by the deadlines are left in a reserved housing pool. 

The process incorporates thousands of students and their individual preferences. Each year, there are students left in the pool after the first round of assignments are made. We work hard to get your assignment information out to you as soon as possible.

Because of the thousands of applications we process, there is no way for us to predict when we will be able to assign you to a room. However, all assignments will be made by mid-August.

Reserved housing doesn’t mean you did anything wrong. Rooms are assigned by an automated assignment process which places all first year students who have submitted their application by the deadline. The process incorporates thousands of students and their individual preferences. Each year, there are students left in the pool after the first round of assignments are made – those students become the reserved housing group (that’s you). You didn’t do anything to land you here – it just happened. We know that you are anxiously awaiting your assignment, so we will work hard to get your assignment information out to you as soon as possible, promise!

Safety, Security & Lockouts

  • Toasters and toaster ovens, hot plates, electric fry pans and electric heaters.
  • Appliances plugged in and unattended such as curling irons, hair straighteners, coffee pots, hot pots, irons and popcorn poppers.
  • An extension used for a microwave or refrigerator that is not construction-grade quality.
  • Refrigerators exceeding a height of 35 inches and drawing more than 1.5 amps of power along with microwaves exceeding a power output of 800 watts.
  • More than 50 percent of any wall or exit door covered (does not include furniture).
  • Candles, tarts, incense and other items with a wick.
  • Room doors must open at least 90 degrees.

Firearms are not allowed on campus. UNH Police does provide firearms storage, more information can be found here.

Hours of Operation: 
Mon-Fri 9:00am - 5:00pm 
(2013-2014 Academic Year)

The Housing Key Service is located to the Housing Office at 10 Academic Way. Should you misplace your room key, our staff is available to assist you by issuing a temporary replacement.  Our staff is also available to provide let-in services in the rare circumstance where you are locked out but unable to come to the Housing Office.  These services will be provided by Housing each business day (Monday-Friday) from 9:00am - 5:00pm.  During that time please visit us at the Housing Office or call the Housing Key Service Desk at (603) 862-2120 to request assistance. Please be sure to bring a form of identification with you to secure a loaner key.

What do I do?

Check with your key desk located in Stoke Hall, Devine Hall, Christensen Hall, Gables B building, Woodsides Community Building, and the Forest Park office.

What if the key desk is closed/I can’t make it there?

Each student is allowed one complimentary let-in over the course of the academic year (regardless of whether it is provided by Housing or Police Support Services).  Call (603) 862-1427. You must wait by your room and provide some form of ID. (If you left your ID in your room it can be shown once your door is unlocked.)

Your student account will be charged $25.00 for each additional let-in event.

Lost your keys?

If you have lost your key, please notify the Housing Key Service so that we can request that the lock on your room be changed.  The $65 re-core cost will be charged to your student account.  For those of you living in buildings with combos, resetting the combination to a room will result in a $25 charge to your student account. 

Locked out of your vehicle?

The University Police (603-862-1427) will come and attempt to unlock your vehicle under the following circumstances

  1. It is your vehicle
  2. You sign a waiver eliminating the University Police Department from liability for any damage done to your vehicle.
  3. You wait by the vehicle
  • Halogen lamps
  • Hot plates
  • Heating/immersion coils
  • Electric frying pans
  • Toaster ovens
  • Electric heaters
  • Electric blankets
  • Non-UL listed items
  • Air conditioners
  • Clothes washers and dryers
  • Dishwashers
  • Water beds
  • TV or radio antennae or any other objects that are placed outside the room window.
  • Firearms
  • Flammable materials such as; candles, incense, explosives, fireworks, gasoline, propane, butane, etc.
  • Weapons
  • Motorized vehicles
  • Paraphernalia including, but not limited to, bongs, pipes, rolling papers, etc.
  • Built-in wall or ceiling attachments
  • Pets or animals of any kind, except non-dangerous fish. One ten-gallon tank containing fish is allowed per room.
  • Alcohol (unless 21 years or older)

Safety inspections of students’ rooms for fire hazards and violations will be conducted several times per semester. If any violations are found an inspection report form will be issued and you will be expected to comply with its findings.

All residence halls are equipped electronic card access systems allowing students access to their building by swiping their University ID card through a card reader located at designated exterior doors. All students living in on-campus housing will have access to their own residence halls and on-campus undergraduate apartments.

Each residence hall is protected by an automatic fire detection system that is connected directly to the Durham Fire Department. Upon receipt of alarm activation, the Fire Department immediately responds to your residence hall. The fire protection system is comprised of smoke and heat detectors, sprinklers and hallway manual pull stations. All rooms have a sprinkler and a local-sounding smoke detector. A charge of $100 is assessed to the occupant(s) of a room for tampering with a smoke detector. If you suspect a smoke detector is malfunctioning contact your RA immediately.

Fire Extinguishers

Fire extinguishers are located in every residence hall hallway. These are your first line of defense in case of a fire and could save your life or the lives of your friends. Do not tamper with fire extinguishers. Eviction from the residence hall is a possible consequence for tampering with a fire extinguisher. There is a $100 charge for resetting a fire extinguisher that has been misused.