This service also includes Xfininty on Demand and offers students in on-campus housing the ability to optionally purchase subscriptions to premium content like, Starz, Encore, and the Sports and Entertainment Tier, which inlcudes networks such as NFL RedZone.
Cable TV Questions
Some TVs and VCRs require the original remote control to access the on-screen programming features that are used to put it in CABLE mode. While you can purchase a universal programmable replacement, it may not allow you to access the unit's special programming features. Consult your owner's manual and, if necessary, call the manufacturer to order a replacement remote control.
The UNH Catvision does not sell or give out remote controls.
This is because, using a TV antenna, you automatically receive broadcast VHF channels 2-13 (and UHF channels above 13). The TV thinks that you are using an antenna. If you can get the first 13 channels, then that proves there are no broken wires or damaged equipment between UNH cable and your room. Check your programming.
This probably means that, although your TV set is cable-ready it is only for up to 36 channels. This is a limitation of the TV, and unless you have another TV or a cable-ready VCR, you're stuck with it.
Your only options are to buy a cable-ready VCR, a converter box or a new TV.
If you have followed the instructions in our Set-Up Guide and are still experiencing this problem, make sure that the coaxial cable is of good quality and is securely connected. You may want to swap out your cable with a neighbor’s cable to see if the reception improves. If this does not help solve your problem, then you should contact the UNH Catvision office (862-2253) or you can fill out an Online Repair Form (building numbers can be found under Maintenance & Damage Billing). A technician may need to do an on-site visit.
If after following the instructions in our Set-Up Guide, there is still no signal, there may be a problem with your outlet. To report the problem to our office (862-2253) or fill out the Online Repair Form (building numbers can be found under Maintenance & Damage Billing).
Check with your floor mates to verify it is not a general floor problem, but rather a problem with your reception. If the problem is common among all of your floor mates, call CABLE (2-2253) to report the problem.
If not then:
- Make sure all of your electronics are plugged in.
- Make sure all of the cables are properly and securely attached.
- If you are receiving only a few of the channels, verify that the TV or VCR is properly programmed. (Check to make sure you are in CATV mode, if your equipment requires this.)
If all else fails try using a different cable. If you still have no service, then call CABLE (2-2253) and we will set up an appointment to help restore complete programming service.