Cable TV-Xfinity

Catvision

UNH Housing, in partnership with Comcast, has officially launched the Xfinity On Campus television service.  In addition to cable television in residence halls and on-campus apartments, residents have access to the Xfinity On Campus streaming service and can view live, high definition television from their laptops, tablets, and smart phones using an easy-to-navigate application and guide while connected anywhere on the campus wi-fi network.  The Xfinity On Campus streaming service has no additional costs for UNH Housing residents.
 

This service also includes Xfininty on Demand and offers students in on-campus housing the ability to optionally purchase subscriptions to premium content like, Starz, Encore, and the Sports and Entertainment Tier, which inlcudes networks such as NFL RedZone.

 

TV Lineup

 

 

  • QAM capable digital tuner television

  • coax cable 

Most flat screen televisions manufactured since 2007 come equipped with the QAM tuner required for digital programming.   Please check your owner's manual to ensure that your TV has a QAM tuner and is capable of receiving UNH's digital television signal.  

If your TV does not have a QAM tuner please do not bring it to campus.

 

While the steps or terminology may be different for your brand of TV, the following is a general guide (please refer to your TV owner's manual for instructions specific to your model).

Steps

  1. Directly connect your QAM capable TV to the cable wall outlet using a standard 75 ohm television cable.  Please make sure the cable is connected firmly and is not loose.
  2. Press the "Menu" button on your TV remote control
  3. Go to "Setup" or "Settings"
  4. Go to "Installation" or "System" or "Channels"
  5. Look for a menu item that lets you choose your television's input source; you should use "Cable" (or "CATV," "STD,"  or "HDTV")
  6. Go to "Scan channels," "Program Channels," "Auto-scan," "Auto-program," or "Auto-tuning"
  7. Press "Select" or "Enter" or "OK" to start the scan

Typically, you will need to press the right arrow button or "Select," "Enter," or "OK" to choose an option.  The up/down and left/right arrow buttons or the up/down channel and volume button should move you through the menu choices. 

Once you start, don't press any buttons until the screen says the scan is complete.  This process may take a few minutes.

UNH Housing residential students can begin using Xfinity On Campus immediately by following these instructions:

1.  Visit xfinityoncampus.com and sign in with UNH credentials and follow the steps to connect

2.  click "Start Watching"

CATVISION IS NOW: UNHTV!

The University of New Hampshire has expanded and unified its digital signage services. Now with more screens across campus, your flyers and videos can reach larger audiences too!

Submit your content now at: http://www.unh.edu/unhtv. Look at the "Create-An-Ad" and "Guidelines" pages to see how to make great engaging flyers and videos and then follow the easy steps under the "Ad Submission" page.

Questions? E-mail UNHTV@OrcaTV.com 

Cable TV Questions

If you have gone through the steps in this FAQ, and you are still having problems, fill out a Repair Request (building numbers can be found under Maintenance & Damage Billing), or contact the Catvision Office at 862-2253, or send us an e-mail at catvision.mail@unh.edu

Yes, the UNH Catvision cable system is completely digital. Make sure your TV has a QAM tuner or it will not work!

Some TVs and VCRs require the original remote control to access the on-screen programming features that are used to put it in CABLE mode. While you can purchase a universal programmable replacement, it may not allow you to access the unit's special programming features. Consult your owner's manual and, if necessary, call the manufacturer to order a replacement remote control. 

The UNH Catvision does not sell or give out remote controls.

 

This is because, using a TV antenna, you automatically receive broadcast VHF channels 2-13 (and UHF channels above 13). The TV thinks that you are using an antenna. If you can get the first 13 channels, then that proves there are no broken wires or damaged equipment between UNH cable and your room. Check your programming.

This probably means that, although your TV set is cable-ready it is only for up to 36 channels. This is a limitation of the TV, and unless you have another TV or a cable-ready VCR, you're stuck with it.

Your only options are to buy a cable-ready VCR, a converter box or a new TV.

 

If you have followed the instructions in our Set-Up Guide and are still experiencing this problem, make sure that the coaxial cable is of good quality and is securely connected. You may want to swap out your cable with a neighbor’s cable to see if the reception improves. If this does not help solve your problem, then you should contact the UNH Catvision office (862-2253) or you can fill out an Online Repair Form (building numbers can be found under Maintenance & Damage Billing). A technician may need to do an on-site visit.

If after following the instructions in our Set-Up Guide, there is still no signal, there may be a problem with your outlet. To report the problem to our office (862-2253) or fill out the Online Repair Form (building numbers can be found under Maintenance & Damage Billing).

Check with your floor mates to verify it is not a general floor problem, but rather a problem with your reception. If the problem is common among all of your floor mates, call CABLE (2-2253) to report the problem.

If not then:

  • Make sure all of your electronics are plugged in.
  • Make sure all of the cables are properly and securely attached.
  • If you are receiving only a few of the channels, verify that the TV or VCR is properly programmed. (Check to make sure you are in CATV mode, if your equipment requires this.)

If all else fails try using a different cable.
If you still have no service, then call CABLE (2-2253) and we will set up an appointment to help restore complete programming service.