FAQ - Employee Clinic

UNH Employee Clinic Entrance (image of door)We heard directly from UNH employees about what they wanted to know about the Employee Clinic and compiled all the answers in one place! If you have additional questions about the Employee Clinic, please call (603) 862-HLTH (4584) or send us an email.

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Welcome to the Employee Clinic 

Why is the University providing this new option for care/expanding care?

UNH Health Services has always provided some services to UNH/USNH employees. The new Employee Clinic is an expansion of these services. The clinic presents a cost-effective alternative for employees and their dependents* seeking convenient, high-quality services, for often same day care and certain services such as routine lab tests and low-cost generic prescription medications.

*Dependents (18 or older) are defined as anyone who has the same legal residence as that of the employee or who is a covered individual on the employee’s health insurance plan. 

Where is the Employee Clinic located?

All services are located on the Durham campus at the UNH Health Services Center, 4 Pettee Brook Lane. Health Services is located across Main Street from Holloway Commons. Directions >>

Is the Employee Clinic separate from Student Health Services?

Yes, the Employee Clinic has its own space within the Health Services Center, including its own waiting room. There is a separate entrance for the Employee Clinic at the back of the Health Services Center facing the Peter T. Paul Building.  

Who provides medical care at the Employee Clinic?

Lori Trauntvein, APRN, is the health professional providing continuity of care for the Employee Clinic. Lori has been part of a rotating medical staff who have been providing services to patients in the clinic since 2012.  She is a board certified Family Nurse Practitioner who holds a Master of Science degree in Nursing from the University of Utah. Additionally, Medical Assistant Kathy Spiers, who has been at UNH Health Services since 2006, will be providing support in the clinic. 

Do I have to use the Employee Clinic

The Employee Clinic is a way to get convenient, often same day service during the workday, allowing you to receive care on the Durham campus. The clinic does not replace your current primary health care provider and you are not required to use the clinic.

What are some of the advantages of using the UNH Employee Clinic?

  • The clinic is conveniently located in the Health Services Center and there is reserved parking, available on a first-come, first-served basis for patients.
  • UNH Health Services are competitively priced. For example, laboratory services are, in general, less expensive than getting a test at a hospital outpatient department.
  • You do not need a referral if you have USNH Harvard Pilgrim Health Care (HPHC) coverage and co-pays are $10/per visit. You are still responsible for any deductible amounts.
  • You may use your flexible spending account (FSA) card, but you may need to provide your FSA administrator with a detailed receipt for documentation that services are appropriate. The clinic can provide you with this documentation.

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Using the Employee Clinic

Who can access services?

Any current employee of the University of New Hampshire (UNH) and University System of New Hampshire (USNH) or his/her dependent(s) over the age of 18 can use the Employee Clinic. A current employee is one who has a valid university ID card. If you have questions about whether or not you are eligible to receive services, call (603) 862-0066.

Can dependents use the Employee Clinic?

Yes, as long as the dependents are over the age of 18.

Do I need a referral from my primary health care provider to access services at the Employee Clinic?

You do not need a referral if you or your dependents have USNH HPHC coverage. If you have other health care coverage, you should check with your coverage provider.

Do I need to bring my employee ID, insurance card, or payment at time of service?

Yes, you will need your university ID, your insurance card and some form of payment for services not covered by insurance. Dependents will need to present a photo ID and insurance ID card. If you or your dependents do not have insurance, you will need to pay at the time services are rendered.

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Confidentiality

How does the clinic protect my confidential health information?

Patient health records are not maintained by, nor accessible to, anyone at UNH/USNH or elsewhere outside of the Employee Clinic, who does not have a need to know, unless you give your consent. All of your visits, and the information contained in your electronic health record, are kept confidential. We maintain a strict policy on confidentiality in compliance with Federal and New Hampshire state laws, to safeguard the privacy and security of your health information. We follow the same legal requirements and professional codes of ethics as your primary care physician or hospital.

As with all medical providers there are some instances in which we can be required to disclose information that is generally confidential. For example, even without your consent, our clinical staff is legally obligated to report certain disclosures that you may make. For instance: 

  • if there is a serious threat of physical violence to yourself or a third party or a serious threat of substantial damage to real property;
  • if there is reason to suspect that a minor child or an incapacitated adult is being or has been subjected to abuse or neglect;
  • if you report any information about an incident of student hazing involving yourself or others;
  • if Health Services receives a valid subpoena or court order requiring the disclosure of all or some part of your health record; or,
  • if any staff member knowingly renders treatment or assistance to you for a gunshot wound or any other injury believed to have been caused by a criminal act.

In those rare instances where it is necessary for Health Services to disclose information relating to your care without your permission, we will make every effort to fully discuss it with you before taking any action.

For additional information regarding uses and disclosure of your health information, please see our notice on Privacy Practices.

Do I need to tell my supervisor I am using the Employee Clinic?

As always, how and what to communicate about going to a medical appointment during the workday is at your discretion. 

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Payment/Billing/Insurance

Can I use my insurance at the Employee Clinic?

UNH Health Services is a participating (in-network) provider with Harvard Pilgrim Health Care (HPHC), Cigna Anthem. Insurance plans are able to be billed, but reimbursement/coverage will depend upon your individual plan and whether or not you have out-of-network coverage. The co-pay for UNH HPHC members is $10, for other insurance/plan co-payments please refer to your ID card or call your insurance carrier.

How can I pay for services not covered by insurance or if I don’t have insurance?

You can pay with cash, check, credit card (Master Card, Discover or Visa) or Cat’s Cache. You may also use your flexible spending account (FSA).

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Coordination with Primary Health Care Provider

Do I have to switch my primary health care provider if I want to use the Employee Clinic?

The Employee Clinic does not replace your primary health care provider. The clinic is a service for your convenience and is another benefit of working at USNH.

Will information about my care at the Employee Clinic be shared with my primary health care provider?

Information will not be shared with your primary health care provider unless you give the clinic permission, through a signed release. The Employee Clinic can send any notes or lab results from your visits to your primary health care provider through confidential FAX or postal mail. You can also ask for a copy of any records to take with you to your next primary health care provider appointment.

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Services at the Employee Clinic

What services are provided at the Employee Clinic?

The clinic will provide care for acute infections (e.g., ear infections, sinus infections, conjunctivitis and pneumonia), treatment of acute injuries (e.g., lower back pain, sprains and strains) and other acute problems (e.g., rash, insect bites and headache). The Employee Clinic also provides laboratory, radiology and pharmacy services. Additional services available to employees include massage therapy, light therapy for Seasonal Affective Disorder (S.A.D.) and biofeedback for stress management. Complete list of services provided at the Employee Clinic > >

Can I get prescriptions filled in the Health Services Pharmacy?

Currently, Health Services does not participate with any pharmacy plans, however many low cost generic prescriptions are available for $5. You can use your flexible spending account (FSA) to cover these co-pays. The Health Services Pharmacy also has a number of non-prescription medications at reduced costs compared to local retail stores available to you and/or your dependents. 

Can I have lab work or x-rays requested by an outside health care provider done at the Health Services laboratory?

Yes, you and/or your dependents can have your lab work or x-rays done at Health Services, you just need to come with a requisition from your provider. You should also check wtih your insurance carrier to be sure they will cover them if done at UNH Health Services.

How do I get my lab/x-ray results?

Lab/x-ray results are sent to the requesting health provider. If you have used the online appointment system, you can receive your results through the secure messaging component of the electronic health record, if you elected that option. You can also call the Employee Clinic directly at 862-HLTH (4584). 

How long does it take to get lab/x-ray results?

You should receive lab/x-ray results within 24 hours, depending on the test. Some test results may take longer. The clinical staff will inform you when your test results will be available.

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Additional Information

What are the hours of the Employee Clinic?

During the academic year, when classes are in session, the clinic is open Monday-Friday, 7:00 a.m. - 1:00 p.m. Health Services is not open if the University curtails operations.

Services (clinical appointments, laboratory, radiology and pharmacy) are available for employees after employee clinic hours, when Health Services is open. If you would like to make a clinical appointment or talk with a nurse after clinic hours, please call the Employee Clinic, 862-HLTH (4584) and leave a message. A clinical staff member will return your call in a timely manner.

Is the clinic open during breaks/summer?

Yes, please check our hours page for up-to-date hours information. 

Is there parking?

There are several parking spaces reserved for patients available on a first-come, first served basis. The spaces are located outside of the Health Services Center. There are also metered spaces available on Pettee Brook Lane for $1/hour.

Health Services is located steps from:

  • The Holloway Commons/Main Street stops of the West Edge Express bus running every 10 minutes express on Main Street
  • The MUB/Quad Way stop of all other Campus Connector buses
  • Download UNH Transit Map >>

Do I need an appointment to be seen?

Walk-ins may be seen; however, for maximum convenience please use our online appointment system or call ahead.

How can I make an appointment?

There are three ways you can make an appointment: 

  • Online
  • Call – Appointments can be made by phone when Heath Services is open by calling (603) 862-HLTH (4584).
  • In-Person – Appointments can be made in-person by visiting Health Services, when we are open.

For convenience, we recommend making your appointment online or by phone.

How long does it take to get an appointment?

In most cases, you should be able to be seen that day, or within 24 hours, depending on your health issue.

Can I use Health Services when the Employee Clinic is closed?

Yes, as always, if you need to be seen after Employee Clinic hours, please call UNH Health Services and if there is an available time slot, you may be given an appointment with one of the Health Services Clinical Teams. 

For more information, who can I contact?

Please call the Employee Clinic at UNH, 862-HLTH (4584). Visit our employee clinic web page or email the clinic at healthservices@unh.edu. Our fax number is (603) 862-4259. 

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