Emergency/After-Hours Care
Does UNH Health Services have an after-hours agreement with a local hospital?
Per agreement between the University of New Hampshire (UNH) and Wentworth-Douglass Hospital (WDH), UNH students who need medical services when UNH Health Services is closed have the following options available to them. (PLEASE NOTE: the agreement is not in effect during the summer, winter or spring breaks.)
Directions to Wentworth-Douglass Hospital
Medical Emergency
For a medical problem requiring immediate assistance, call 911 or, call UNH Health Services (862-1530) and press 1. Either of these numbers will connect you with an ambulance. (NOTE: ambulance fees are not covered in the UNH-WDH agreement.)
Minor Illness & Injuries
If medical treatment is not urgent but you are not sure treatment can wait until UNH Health Services is open, call UNH Health Services (603) 862-1530 and press 2. You will be automatically connected to the Emergency Department (ED) at WDH where a nurse will conduct a phone assessment, and make suggestions for additional care options, including a possible visit to the WDH ED in Dover or the WDH Urgent Care Center at Lee.
Urgent Care Visits
If a visit to the WDH ED or WDH Urgent Care Center at Lee is necessary, and you take private transportation (not an ambulance), the agreement will cover minor to moderate injuries and illnesses such as: sore throats, earaches, abrasions or contusions, simple burns, bronchitis, dermatitis, simple flu, sprains and strains. Unfortunately, one cannot know prior to evaluation how serious the problem is and there is a possibility the visit may not be covered under the agreement.
Payment Information
At a minimum there will be a $25 co-payment for which you will be billed later. However, patients arriving by ambulance are not covered by this agreement and are responsible for the entire hospital bill. You will be responsible for any charges not covered by this agreement.
Examples of diagnoses and care not covered by the agreement: moderate to severe illness or injury such as deep lacerations requiring stitches, complicated asthma, seizures, chest pains, alcohol and/or other drugs intoxication/overdose, abdominal pain and extremity fractures; intravenous injection; admission to the hospital; CT scans or ultrasounds; non-emergency department physician consultations; or the use of an ambulance to or from the hospital.
Points to Remember
If possible, use UNH Health Services (862-1530) for medical problems. Hours:
Monday, Tuesday, Thursday and Friday, 7:30 a.m. - 4:30 p.m.
Wednesday, 7:30 a.m. - 7:30 p.m.
Saturday and Sunday, 12 noon - 4 p.m.
After-hours emergency, call 911 or use UNH Health Services phone line (862-1530) & press 1. Press 2 for direct connection to Wentworth-Douglass Hospital’s Emergency Department.
Follow nurse advice for next steps - no charge for phone services.
If an urgent care visit is needed:
- If you arrive by transportation other than an ambulance minimum $25 co-pay is charged for a minor injury or illness. You do not need payment at the time of the visit. You will be billed later for the co-payment by Health Services.
- If you are transported by ambulance, neither the ambulance services nor subsequent treatment at WDH are covered in the agreement. You will be billed for the full cost of transportation and treatment.
- Personal insurance information is necessary in case emergency care exceeds the level of coverage provided by the agreement.
What other hospitals are located near UNH?
- Portsmouth Regional Hospital in Portsmouth (approximately 12 miles from Durham)
www.portsmouthhospital.com - Frisbee Memorial Hospital in Rochester (approximately 16 miles from Durham)
www.frisbiehospital.com - Exeter Hospital in Exeter (approximately 13 miles from Durham)
http://www.exeterhospital.com/ - New Hampshire Hospital State Listing
http://theagapecenter.com/Hospitals/New-Hampshire.htm
Note: Information provided in this summary is for general reference only. Actual cost may vary due to the specific nature of individual cases. For information contact: Dennis Dupuis, Quality Improvement Coordinator, UNH Health Services, 862-3430.
