Minimum Technical Requirements
To take part in an online course at UNH, you must be able to connect to Blackboard and access your course documents. UNH recommends that the computer you use meet the “Recommended for Current Purchases” requirements on the IT supported products Web site. Although you may be able to participate in a course online if you don’t use a computer meeting these minimum specifications, you will have a better chance of success if you do.
To participate in a Blackboard course, you will also need
- Access the Internet using a supported Web browser. You can find a list of “Certified” browsers online.
- Some courses may also require additional plug-ins.
To check your browser and plug-ins for compatibility with Blackboard
- Log into Blackboard
- Click on the MyUNH RESOURCES tab under the My UNH logo
- Scroll down to the Browser Checker module.
- Click on TEST BROWSER and follow the on-screen instructions.
UNH IT maintains a comprehensive list of Supported Hardware.
If your course uses Tegrity
In addition to the minimum requirements above, you will need to be able to install Silverlight 3, a plug-in that is available for Intel-based Mac, and PCs running Windows. You will also need speakers or headphones to listen to lecture. For more information on Silverlight 3, and to install it go to http://www.microsoft.com/silverlight/resources/install.aspx
If your course is using Tegrity and you are using a Mac, please pay special attention to the information provided for Mac users. You will need an Intel-based Mac in order to view Tegrity lectures. If you do not know if you are using an Intel-based Mac, you can find out by following these steps:
- Click on the Apple Menu and choose “About this Mac.”
- If you see G3, G4, or G5 on the line that says processor, your Mac is not Intel-based.
- If you see the word Intel anywhere on the processor line, your Mac is Intel-based.
You can also visit the Apple Technical Specs Web Site for more information. If you are unsure whether your Mac is Intel-based, please contact the UNH Help Desk at (603) 862-4242 or via the Web at http://it.unh.edu.
End of Windows Vista and Mac OS X Snow Leopard Support
Posted: 01 Dec 2013 12:22 AM PST
Windows Vista and Mac OS X Snow Leopard (10.6) will no longer be supported in the Tegrity summer 2014 service update for recording or playback. Customers are advised to migrate to more current versions of Windows and Mac OS X.
If your course uses Collaborate
If your course will be using Collaborate, check compatibility of your computer with Collaborate here: Check your system.
Need More Help?
If you have problems using Blackboard, installing Silverlight, or using Tegrity, call (603) 862-4242 Monday through Friday between 8:00 am to 4:30 pm, or send your question to https://itsupport.unh.edu/onlinelearning.
You can find online documentation for Blackboard, Tegrity, and other Academic Technology-supported services on the Blackboard Help Web site. Just scroll down and click on a link for the help you need.
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