Service Interruptions - December 2005

Unscheduled Network Outage - 12/22/05; UPDATE 10:11am
Connectivity has been restored as of 10:11am Thursday, 12/22/05. A malfunctioning network router was detected and repaired to resolve the problem. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 12/22/05; 9:17am
The University campus is currently experiencing an unscheduled network and systems outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Banner SIS Server Outage - 12/13/05; UPDATE 10:05am
The Banner SIS (Student) server Uranus is online as of 10:05am Tuesday, 12/13/05. If you are unable to access related resources, please reboot your computer. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Banner SIS Server Outage - 12/13/05; 9:35am
The Banner SIS (Student) server Uranus is currently experiencing an unscheduled network and systems outage. This outage will affect connectivity to Banner SIS instances, InfoED, Kronos and Remedy. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Web Intelligence Outage - 12/9/2005; UPDATE 9:57am
The WebI system is now available. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Web Intelligence Outage - 12/9/2005; 9:30am
The WebI system is currently experiencing an unscheduled outage. The System Administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Server Outage - 12/07/05; 1:00pm
At approximately 1:00pm on Wednesday, 12/07/05, the Banner server hosting the PRAM database crashed due to a hardware failure. Server connectivity was restored as of 1:20pm Wednesday 12/07/05. More thorough investigation into the cause of the failure will take place during the scheduled maintenance window on Sunday, 12/11/05 between 7:00am and 12:00pm. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Remedy System Outage - 12/07/05; UPDATE 9:52am
All Remedy Call Logging & Tracking systems are online as of 9:52am Wednesday, 12/07/05. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Remedy System Outage - 12/07/05; 9:40am
The Remedy Call Logging & Tracking system is currently experiencing an unscheduled systems outage. System administrators are aware of the problem and working to restore service as soon as possible. Administrators plan to reboot the Remedy servers to restore connectivity in approximately 30 minutes. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Exchange Web Access Outage - 12/1/05; 2:00pm
Exchange Web Access was unavailable Thursday, 12/1/05 for approximately 10 minutes, beginning at 2:00pm. System administrators were notified of the problem and restored all service by 2:10pm Thursday, 12/1/05. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.