Service Interruptions - November 2005

Unscheduled Network Outage (UNH/KSC) - 11/29/05; UPDATE 10:43am
All connectivity between UNH-Durham and Keene has been restored as of 10:43am Tuesday, 11/29/05. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage (UNH/KSC) - 11/29/05; 10:40am
The University campus is currently experiencing an unscheduled network and systems outage affecting only direct communication between the UNH-Durham and Keene State campuses. Internet and Internet2 access is not affected by this outage. Users attempting to access network-dependent services (i.e. financial systems) may experience difficulty connecting. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 11/16/05; UPDATE 9:12am
All network connectivity has been restored as of 9:12am Wednesday, 11/16/05 while telecommunications staff continue to examine the exact cause of the outage. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 11/16/05; UPDATE 8:30am
The University campus is currently experiencing an unscheduled network and systems outage. The outage appears to be secluded to the Staff 1 subnet and telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 11/16/05; 8:17am
The University campus is currently experiencing an unscheduled network and systems outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard/MyUNH System Slowness 11/7/2005; UPDATE 11/09/05; 7:33am
The Blackboard/MyUNH server environment was taken offline on Wednesday, 11/09/05 from 6:30am - 7:30am to deploy changes to the server environment to increase performance speed and to avoid future login problems. If you experience any difficulty logging in or see any unexpected slowness while using the Blackboard/MyUNH application, please contact the Help Desk at 862-4242. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard/MyUNH System Slowness 11/7/2005; 2:00pm
The University campus is currently experiencing performance issues with MyUNH. This is adversely impacting our clients when they are accessing Blackboard. Please be assured that our technical staff is working diligently to resolve this performance issue in a timely manner. We apologize in advance for this inconvenience and will keep you informed as we take steps to remedy this issue. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard System Slowness - 11/02/05; UPDATE 12:20pm
The Blackboard/MyUNH systems are online and fully functional as of 12:20pm Wednesday, 11/02/05 and all slowness problems have been resolved.This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard System Slowness - 11/02/05; 10:31am
The Blackboard/MyUNH systems are currently experiencing slow performance for users attempting to login. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

VPN Safenet Access Problem - 11/01/05; UPDATE 10:05am
The VPN servers are online as of 10:05am Tuesday, 11/01/05. If you experience any problems connecting to the VPN or accessing resources while connected to the VPN servers, please contact the Help Desk at 862-4242. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

VPN Safenet Access Problem - 11/01/05; UPDATE 9:10am
The VPN servers continue to experience intermittent login problems as of Tuesday, 11/01/05. System administrators are continuing to investigate the problem and are working towards a solution as quickly as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

VPN Safenet Access Problem - 10/31/05; UPDATE 11:27am
The VPN servers are online as of 11:27am Monday, 10/31/05. If you experience any problems connecting to the VPN or accessing resources while connected to the VPN servers, please contact the Help Desk at 862-4242. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

VPN Safenet Access Problem - 10/31/05; UPDATE 10:21am
The VPN servers were successfully rebooted as of 10:21am Monday, 10/31/05, however all login issues were not resolved during the system reboot. System administrators continue to investigate the problem and are working towards a solution as quickly as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

VPN Safenet Access Problem - 10/31/05; UPDATE 9:37am
In an effort to restore VPN connectivity as quickly as possible, system administrators are planning to reboot the Safenet 03, 04 and Admin 05 VPN servers at 10:00am Monday, 10/31/05. During the reboot, VPN connectivity will be unavailable for approximately 20 minutes. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

VPN Safenet Access Problem - 10/31/05; UPDATE 9:04am
The Safenet VPN (03/04) is currently experiencing an access problem for some users. System administrators are planning to reboot the Safenet 03, 04 and Admin 05 VPN servers at 12:00pm Monday, 10/31/05. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

VPN Safenet Access Problem - 10/31/05; 8:47am
The Safenet VPN (03) is currently experiencing an access problem for some users. Some users may experience difficulty connecting while other users may not experience any problems. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.