Service Outage Log File - November 2002

November 25, 2002 - Network Outage 9:30-10:05am
A piece of network hardware failed, and was rebooted to restore connectivity. All Internet and Wide Area Network services were disrupted periodically during this time for UNH, UNHM, CLL, Cooperative Extension Services, USNH System offices, Jackson Labs, ORHS, and Neat Networks.

Additionally, intercampus WAN services were disrupted among UNH, Plymouth State College, Keene State College, and UNHM.
This affected Internet service for Dartmouth, Plymouth, Keene, and GSDLN.
This affected Internet 2 service for UNH.
This affected Internet 2 services to Dartmouth and UVM.

Thank you for your patience, and we apologize for any inconvenience.

November 25, 2002 - Network Outtage Update
At 9:30 am problems occurred on the network effecting services across the state. Telecommunications has confirmed at this time that services are restored. Please call the CIS Call and Dispatch Center at 862-4242 with any additional concerns.

November 22, 2002 - AD Domain Login Update
At approximately 3:00 pm today there was a problem reported where users were not able to log into the AD domain. Service was restored at approximately 4:00 pm and all AD domain authentication should be working at this time. We apologize for any inconvenience.

November 18, 2002 - Residence Hall: Network Access Update
CIS received several reports from students in the Residence Halls who were unable to access the network late Saturday evening and Sunday. This problem was traced to a DHCP server that serves IP addresses. This problem is corrected at this time and we are developing a redundant DHCP service to avoid this type problem in the future.

November 11, 2002 - BR1 upgrades complete
The migration is complete and you may now access br1 as you have in the past. You no longer need to save files to your local drive. If you experience any problems today, please call 862-2977, as this line will be monitored.

November 8-11, 2002 - BR1 Server Scheduled Downtime
Beginning Friday, November 8th at 5:00 pm through Monday, November 11th at 1:00 pm the BR1 server will be unavailable due to hardware and operating system upgrades. If you have a need to work on files located in this area over the weekend, please save those files onto your local hard drive (C:), and move them to BR1 on Tuesday, 11/12.

Please note: If you have been accessing BR1 from off campus prior to the VPN implementation, you may be running an lmhosts file on your home computer. If you think your home computer falls into this category, please contact the Call and Dispatch Center at 862-4242 to discuss this, as your lmhosts file will no longer be accurate.

Additional information, and background on this upgrade is available at http://www.unh.edu/tech-services/migration.html.

If you have any questions or concerns, please contact the Call and Dispatch Center at 862-4242. If they are unable to answer your questions, they will ensure that one of the BR1 System Administrators will get in touch with you.

November 10, 2002 - VMS Cluster Downtime
The VMS cluster will be unavailable this Sunday, 11/10 from 7:00 AM until noon for software maintenance.