Service Outage Log File - October 2002

Planned Systems Downtime for Data Center Move

CIS UNIX System Downtime 10/29 & 10/30
The CIS Unix system Turing will be rebooted Tuesday October 29 between 7:45 am and 8:15 am for a kernel upgrade. Total downtime should be about 15 minutes.

Bamboo (the CIS Unix WebMail server) will be rebooted Wednesday October 30 between 7:45 and 8:15 am for the same reason. WebMail sessions will be lost; you will not want to be composing mail during this time. Total downtime should be about 15 minutes.

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WORK COMPLETE - 10/29, 5:31am
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We will be making a configuration change to a network device on Tuesday, October 29, at 5:30am. This might cause a momentary Internet connectivity loss for UNH, UNHM, The Colleges of Lifelong Learning, the Cooperation Extension Services, USNH System Offices, Jackson Labs, ORHS, and NEAT networks. This might also interrupt Internet service for Dartmouth College, Plymouth State College, and Keene State College. This will not affect Internet2 service for UNH, Dartmouth, or UVM. This will not affect voice and video services for any of the campuses/networks noted. We apologize for any inconvenience and thank you for all your patience.

Slow response time with Exchange 10/23/02
2:45pm There was a slow response time reported with exchange.
3:00pm Due to the slow response time, the exchange server was rebooted.
3:15pm Exchange service is restored.

VMS Cluster Downtime
At 7:00am on Saturday October 19, the VMS cluster will be unavailable so that the VAX hardware can be moved to the new Data Center at One Leavitt Lane. The systems may be unavailable through Sunday, October 27, although it is expected that the work will be completed sooner. Daily progress updates will be available on the web at www.unh.edu/cis/ecg/datacentermove.htm. Please plan accordingly by forwarding e-mail and reviewing JSS jobs for scheduled submissions during that week.

Unplanned Network Outage 10/15/02 7:15am - 11am
Corruption of a network device was found to be the cause of this outage.
All Internet services were intermittently disrupted during this time for UNH, UNHM, CLL, Cooperative Extension Services, USNH System Offices, Jackson Labs, ORHS, and Neat Networks. This affected Internet service for Dartmouth, Plymouth, Keene, and GSDLN. This did not affect Internet 2 services to UNH, Dartmouth and UVM. This did not affect voice and video services for any of the campuses/networks noted.
We apologize for any inconvenience and thank you for all your patience.

Network Problems Oct 15, 2002 Update 11:15am
All network resources have been restored back to normal service. All internet connections should be fully functional at this time.
If you continue to experience network problems please call the CIS Call and Dispatch Center at 862-4242.

Network Problems Oct 15, 2002 Update 10:40am
A campus wide communication has been issued containing the following information:
As of 8:30 last night, the UNH Durham Campus has been experiencing network problems. The UNH network is unable to connect to off-campus internet resources. Also off-campus internet resources cannot connect to UNH. Telecommunications is aware of the problem and is working with UNH's internet service providers to restore service as soon as possible.
For updates please continue to check this web page or call the CIS Call and Dispatch Center at 862-4242.

Network Problems Oct 15, 2002 8:00am
The UNH Durham campus is currently experiencing network problems. The UNH network is unable to connect to any off campus internet resources. Telecom is aware of the problem and is working with UNH's Internet Service Provider to restore service as soon as possible.

Tru64 CISUNIX System Downtime
The Tru64 CIS Unix systems will be unavailable while OS patches are installed according to the following schedule:

Alberti: Tuesday, October 8 8:00am-10:30am
Hypatia: Wednesday, October 9 8:00am-10:30am
Franklin: Thursday, October 10 8:00am-10:30am

Times are approximate, and we hope somewhat exaggerated. Other systems should remain available while one is down.

October 4th, 5:13 pm - BR1 is now available
Thank you for your understanding and cooperation in logging off of BR1 this afternoon. The server is up and running.

BR1 File/Print Server Downtime
BR1 will be shutting down at 4:30 p.m. on Friday, October 4th, to replace failed hardware. We thank you for your understanding and apologize for any inconvenience this may cause you. If you need further assistance or clarification on this, please contact us the Help Desk as soon as possible. Thank you in advance for your patience.

Friday, October 4th, 9:00 am
Telecommunications reported at 7:45 am that out-of-state long distance services were unavailable. As of this time all services are restored. Please contact the Call and Dispatch Center at 862-4242 with any concerns you may have.

UPDATE: October 2, 2002 4:45 pm - Student On-Line Billing
Student On-Line Billing is now available. We apologize for any inconvenience.

Student On-Line Billing - 10-02-2002
Student On-Line Billing will be unavailable from 3:00pm - 5:00pm on Wednesday, October 2. We apologize for any inconvenience.