Service Interruptions - September 2006

Unscheduled Network Outage - 10/03/06; 11:10pm
The University campus experienced a brief outage on Tuesday, 10/03/06 at approximately 11:10pm affecting the Orange subnet. This outage prevented some users from accessing AD and Outlook Exchange e-mail. Telecommunications staff identified the problem and restored service within 10 minutes.

Unscheduled Network Outage - 10/03/06; UPDATE 10:45am
All network and Exchange e-mail connectivity has been restored as of 10:45am, 10/03/06. If you are unable to connect to the Exchange server, please reboot your computer. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 10/03/06; 10:22am
The University campus is currently experiencing an unscheduled network outage. This outage is affecting the Orange subnet which will prevent some users from accessing AD and Outlook Exchange e-mail. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 10/02/2006; UPDATE 8:08am
All network connectivity has been restored as of 8:08am Monday, 10/02/06. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 10/02/2006; 7:54am
The University campus is currently experiencing an unscheduled network outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Banner Problem - 09/29/06; UPDATE 2:30pm
System administrators have identified a problem with the Banner Student server Sarin. This problem may affect users of the Prod database in Banner Student. System administrators will be rebooting the Banner SIS forms server on Sunday, 10/01/06 at 8:00am to remedy the problem. Expected downtime should not exceed 15 minutes. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Phone Outage - Dunlap and Myers Center - 09/29/06; 1:00pm
The phone system at the Dunlap and Myers Center is currently experiencing an unscheduled systems outage. System administrators are aware of the problem and working to restore service as soon as possible. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Banner Problem - 09/29/06
System administrators have identified a problem with the Banner Student server Sarin. This problem may affect users of the Prod database in Banner Student. The system administrators have now disabled connections to Sarin and are forcing connections to the server Miram. Users who experience the following error message FRM-92101: There was failure in the forms server during startup. This could happen due to invalid configuration should log out of Banner and log back in again. System Administrators are continuing to investigate the problem. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

AOL Domain Delayed E-mail Addressing - 9/27/06
The America Online domain name (aol.com) has recently 'blacklisted' the UNH domain name (unh.edu), resulting in e-mail messages addressed to any AOL addresses to bounce back to the sender. This block is resulting in an AOL message queue and e-mail messages are slowly being sent successfully. AOL technicians have been notified and are working to correct the problem in the next 24 hours at which time message delivery speeds should resume. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Webmail Outage - 09/27/2006; 8:30pm
The Webmail servers experienced a temporary downtime on Wednesday, 9/27/06 from approximately 8:30pm until 10:00pm. System administrators identified the issue and restored all connectivity by 10:00pm. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 09/18/2006
The Dunlap and Myers Centers are currently experiencing an unscheduled network outage causing intermittent connectivity problems. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Automated Voice Recognition System Unavailable - 09/13/2006; UPDATE 11:55am
The Automated Voice Recognition (AVR) system is available as of 11:55am Wednesday, 09/13/2006. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage in the Student Dorms - 09/14/2006; 8:05am
Student dorms on the University campus experienced an unscheduled network outage on Thursday, 9/14/06 at approximately 8:05am. A line card in the Student Router was reset to correct the connectivity problem at approximately 8:35am. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Automated Voice Recognition System Unavailable - 09/13/2006; 11:45am
The Automated Voice Recognition (AVR) system is unavailable as of 11:45am Wednesday, 09/13/2006 while system administrators perform necessary system updates. Expected downtime should not exceed 15 minutes. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.