Service Interruptions - September 2005

Anthony Server Unavailable - 9/23/05; UPDATE 10/06/05; 1:52pm
All file access and shares have been moved from Anthony to a new server and all functionality should be restored to normal. If you experience any difficulty accessing information, please contact the Help Desk at 862-4242. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Anthony Server Unavailable - 9/23/05; UPDATE 10/05/05; 9:58am
We continue to make progress have not yet fully restored services to all clients. The large amount of data that needs to be moved to the new server for some clients is taking longer than anticipated due to the data transfer rate. We hope to have all services restored for all remaining clients by noon today, 10/5/05; these clients will be notified as file shares become available for access. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Anthony Server Unavailable - 9/23/05; UPDATE 10/04/05; 9:49am
The restoration of services on Anthony is well underway. Full service has been restored for the majority of our clients. It is anticipated that services will be restored for all remaining clients by the end of today, 10/4/05; these clients will be notified as file shares become available for access. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Anthony Server Unavailable - 9/23/05; UPDATE 10/03/05; 10:02am
CIS staff continued work on Anthony over the weekend. All files with characters in the filename that are problematic in OS X ( \ (backslash), / (forward slash), : (colon), * (asterisk), ? (question mark), " (double quotes), < (left angle bracket), > (right angle bracket), | (pipe)) have been renamed, with the illegal characters being replaced with a hyphen (-). System administrators are currently working to reset the individual and group permissions, and CIS will notify clients as the file shares become available for access. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Anthony Server Unavailable - 9/23/05; UPDATE 9/29/05; 7:55am
The MAC file server Anthony is being restored as of Thursday, 9/29/05. File services remain offline as of 7:55am Thursday, 9/29/05. System administrators are working diligently to resolve all issues and bring all services back online as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Anthony Server Unavailable - 9/23/05; UPDATE 9/28/05; 4:35pm
The MAC file server Anthony is being restored as of Wednesday, 9/28/05. Technicians are encountering some file restoration problems as data is brought back online and accessible. As problems are encountered, system administrators are working diligently to resolve the issue and bring all services back online. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Anthony Server Unavailable - 9/23/05; UPDATE 9/28/05; 10:30am
The MAC file server Anthony is being restored as of 10:30am Wednesday, 9/28/05. All user data and services should be restored as the day progresses. If you notice any unusual behavior while connecting to Anthony or notice missing/corrupt data, please contact the Help Desk at 862-4242. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Anthony Server Unavailable - 9/23/05; UPDATE 9/28/05; 8:15am
The MAC file server Anthony remains offline while system administrators address a recent hardware failure on the server. Administrators have replaced problematic hardware and are working to re-create all server functionality and information. This outage will affect online registration via the CIS Training web site (http://www.cistrainingcenter.unh.edu/). This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Anthony Server Unavailable - 9/23/05; UPDATE 9/26/05; 3:13pm
The MAC file server Anthony remains offline while system administrators address a recent hardware failure on the server. Administrators are working to restore all systems by 4:30pm Tuesday, 9/27/05. This outage will affect online registration via the CIS Training web site (http://www.cistrainingcenter.unh.edu/). This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Verizon In-State Calling Problem - 9/26/05; UPDATE 3:18pm
As of 2:00pm Monday, 9/26/05 all service has been restored and all incoming and outgoing phone calls should connect without any trouble. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Verizon In-State Calling Problem - 9/26/05; UPDATE 12:25pm
A burst water main in Manchester, NH appears to have caused the problem with outgoing/incoming phone calls within New Hampshire. Verizon technicians are aware of the problem and working diligently towards a solution, however no estimated time for repair completion is available. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Verizon In-State Calling Problem - 9/26/05; UPDATE 11:24am
The Verizon phone problem appears to be affecting all incoming and outgoing calls for New Hampshire, including incoming calls to NH from out-of-state and outgoing calls originating in NH. Verizon technicians are aware of the problem and working towards a solution, however no estimated time for repair completion is available. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Verizon In-State Calling Problem - 9/26/05; 10:59am
Verizon is currently experiencing a problem with some New Hampshire in-state phone trunk lines. This problem is affecting in-state calls between counties within NH and extends into some areas in southern Maine. Inter-campus University phones are not affected by this issue, however off-campus calls may experience some connection problems. Verizon technicians are aware of the problem and working towards a solution, however no estimated time for repair completion is available. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Anthony Server Unavailable - 9/23/05; UPDATE 9/26/05; 8:17am
The MAC file server Anthony remains offline while system administrators work to restore all connections and functionality. This outage will affect online registration via the CIS Training web site (http://www.cistrainingcenter.unh.edu/). Administrators expect all systems to be online by 8:00am Tuesday, 9/27/05. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Anthony Server Unavailable - 9/23/05; 3:49pm
The MAC file server Anthony is unavailable as of 3:49pm Friday, 9/32/05. System administrators are aware of the problem and working to bring the system online as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard System Unavailable - 9/23/05; UPDATE 9:23am
The Blackboard system is available as of 9:23 Friday, 9/23/05. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard System Unavailable - 9/23/05; 9:15am
The Blackboard system is currently experiencing an unscheduled network and systems outage. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Data Center Power Outage - 9/23/05
Early this morning the data center experienced a hard shutdown of power. As of 8:00am Friday, 9/23/05, system administrators have confirmed that all systems are available. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard Servers Unavailable - UPDATE 9/22/05; 11:44am
In response to continued Blackboard performance issues, system administrators are implementing changes to the Blackboard server environment on Thursday, 9/22/05 at 6:00am. During this time, connections to Blackboard/MyUNH will be unavailable and expected downtime should not exceed 60 seconds. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard Servers Unavailable - 9/21/05; 6:00am
In response to continued Blackboard performance issues, system administrators are implementing changes to the Blackboard server environment on Wednesday, 9/21/05 at 6:00am. During this time, connections to Blackboard/MyUNH will be unavailable and expected downtime should not exceed 60 seconds. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard/MyUNH System Slowness - UPDATE 9/15/05; 4:15pm
Changes made over the past couple of days appear to have had a positive impact indicating that we are making progress. Clients however continue to experience unacceptable performance with MyUNH. This continues to adversely impact our clients when they are accessing Blackboard, Student Self Service (WebCat), and WebMail. Please be assured that our technical staff continues to work diligently on this performance issue. We apologize in advance for this inconvenience and will keep you informed as we take steps to remedy this issue. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Web Server (UNHINFO) Outage - 9/20/05 - 7:55AM
The main campus Web server, UNHINFO, experienced some software instability this morning. System administrators have been working to resolve the issues, and the server was restarted at 7:55AM. Web services were restored at approximately 8:00AM. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 9/19/05; UPDATE 9:46am
The network outage affecting Area I of campus has been restored as of 9:46am Monday, 9/19/05. Telecommunications staff have identified and replaced the failing hardware. If you experience any difficulty connecting, please reboot your computer and attempt to reconnect. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 9/19/05; UPDATE 9:05am
The network outage affecting Area I of campus has been caused by network hardware failure. Telecommunications staff have identified the failing hardware and are working to restore service within the next 30-45 minutes. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 9/19/05; 8:05am
The University campus is currently experiencing an unscheduled network and systems outage. This outage is affecting Area I of campus, including Smith, Stoke, Sawyer, Jessie Doe, Lord, and McLaughlin Halls. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard/MyUNH System Slowness - 9/14/05; 4:21pm
As of Wednesday, 9/14/05 at 4:21pm, system administrators have again added additional hardware in efforts to address performance issues with MyUNH (Blackboard). Immediate increases in performance may not be apparent but should improve throughout the day. Systems are being continuously monitored for any performance-related issues and issues will be addressed in a timely manner as they arise. Please do not hesitate to contact the Help Desk should you notice any problems connecting to MyUNH (Blackboard).

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard/MyUNH System Slowness - UPDATE 9/14/05; 11:30am
As of Wednesday, 9/14/05 at 11:30am, system administrators have added additional hardware in efforts to address performance issues with MyUNH (Blackboard). Immediate increases in performance may not be apparent but should improve throughout the day. Systems are being continuously monitored for any performance-related issues and issues will be addressed in a timely manner as they arise. Please do not hesitate to contact the Help Desk should you notice any problems connecting to MyUNH (Blackboard).

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard/MyUNH System Slowness - 9/13/05
The University campus is currently experiencing performance issues with MyUNH. This is adversely impacting our clients when they are accessing Blackboard, Student Self Service (WebCat), and WebMail. Please be assured that our technical staff is working diligently to resolve this performance issue in a timely manner. We apologize in advance for this inconvenience and will keep you informed as we take steps to remedy this issue.

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Exchange Server Outage - 9/6/05; UPDATE 4:40pm
Approximately 25% of all Exchange users will be unable to access Exchange resources for the next 60-75 minutes. Systems administrators have identified a hardware problem with the Exchange servers that will only affect one quarter of the Exchange user population (approximately 600-700 users). This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Exchange Server Outage - 9/6/05; 4:01pm
The Exchange server Ian is currently experiencing an unscheduled systems outage. This outage will affect approximately half of all Exchange users. System administrators are aware of the problems and working to restore service in the next 30-45 minutes. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Abilene Network Atlanta-Houston Link - 8/30/05
Due to damage caused by Hurricane Katrina, the Abilene Network link between Atlanta at Houston was disrupted at around 8am ET on 29 August 2005 and is not currently in service.

We are working with Abilene Partner Qwest Communications to closely monitor the situation and to begin work to restore service as soon as possible. We do not yet have a time estimate of when service will be restored but will update the Abilene Web site as soon as more information is available. Abilene continues to provide high-performance networking capabilities to Participants and Connectors not in the affected region and we will be working to contact those institutions that are affected by this outage.

For the latest information, visit the Abilene Network Web site at http://abilene.internet2.edu/. To report a problem, Abilene Participants or Connectors should contact the Abilene NOC at http://www.abilene.iu.edu/.