Service Outage Log File - September 2004

Telecom Billing System Outage - 9/24/04, 3:00AM to 7:00AM
Due to a software upgrade, Telecom's billing system will be unavailable on Friday, September 24 from 3:00AM to 7:00AM. This outage affects the Telecom Web Portal which includes reporting and Web billing inquiries. We apologize for any inconvenience.

Scheduled Network Maintenance - 9/16/04
Telecommunications will be reconfiguring UNH core routing hardware between 11:00 and 11:30pm on Thursday September 16, 2004. Network Service will be disrupted during this time. Disruption is expected to last under 5 minutes. Affected areas include specific UNH Durham subnets only (listed below). We apologize for any inconvenience and thank you for all your cooperation.

132.177.44.0 - 132.177.47.255 Faculty2 (Rudman, Spaulding, Kendall, Hewitt, Ocean Eng)
132.177.80.0 - 132.177.83.255 Cluster1 (Various Buildings)
132.177.88.0 - 132.177.91.255 Faculty1 (Parsons, Demeritt, Kingsbury)
132.177.92.0 - 132.177.95.255 Faculty3 Ham_Smith, Murkland, Conant, Paul Arts, Horton, McConnell)
132.177.112.0 - 132.177.115.255 Faculty4 Nesmith, Pettee Hall, James)
132.177.136.0 - 132.177.139.255 Admin3 or old black (Paul Sand stuff)
132.177.140.0 - 132.177.143.255 Industry1 (Gregg Hall)
132.177.228.0 - 132.177.231.255 FacLib (Library)

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner System Downtime - 9/16/04
BANNER Finance, BANNER HR, BANNER Student, and the Web Intelligence Reporting System will be unavailable Thursday, September 16 from 7:00 PM until 9:00 PM for software maintenance. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner System Downtime - 9/19/04
BANNER Finance, BANNER HR, BANNER Student, and the Web Intelligence Reporting System will be unavailable Sunday, September 19 from 8:00 AM until noon for software maintenance. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Residence Hall Routers Emergency Repair - 9/13/04; 12:00pm
All network service to the Residence Halls will be interrupted intermittently between noon and 12:30pm today to replace faulty hardware on the UNH Residence Hall routing platform. Network traffic logs show anomalous behavior on nine separate occasions since August 28, 2004. The manufacturer has diagnosed this as a severe hardware failure. Telecommunications staff is taking this action immediately to avoid a prolonged outage in the event of a failure outside of normal business hours. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Scheduled Network Outage 8/30-9/3/2004 UPDATE 8/26/04; 2:55pm
Verizon plans to perform necessary upgrades on Tuesday evening/Wednesday morning, and Wednesday evening/Thursday morning. Circuits served out of Manchester will be affected on T/W, and circuits served out of Nashua/Concord on W/Th. Although KSC is not listed as an affected site, perceived connectivity to the Internet, Internet2, and UNH WAN will be affected since the Durham end will be part of the Verizon upgrade.

Verizon has informed us that there will be software upgrades in their network next week. This upgrade will affect connectivity during an 11pm-6am maintenance window during ONE night next week between Monday and Friday. Verizon is unable to provide a more specific date at this time. During these hours, all Verizon services will be affected during this time for UNHM, The Colleges of Lifelong Learning, Cooperative Extension Services, GSDLN, NHCTC, PSU, and NEAT networks. This will affect Internet, Internet2, and WAN connectivity for the aforementioned locations. UNH Durham campus will still have Internet/Internet2 services during the window, but connectivity to said locations will be affected. Internet2 switching service to Dartmouth College will be affected during this window. This will affect voice/video services to the aforementioned locations during this window. We apologize for any inconvenience, and thank you for your cooperation.