Service Interruptions - September 2004

AVR System Unavailable - 9/20/04; 8:49am
The AVR (Automated Voice Response) system is currently experiencing technical difficulties. The software vendor has been notified and technicians are attempting to repair the problem as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner SIS (PROD) Unavailable - 9/20/04; UPDATE 8:05am
The Banner Student PROD database is available as of 8:05am Monday, 9/20/04. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner SIS (PROD) Unavailable - 9/20/04; 7:58am
The Banner Student PROD database is currently experiencing an unscheduled systems outage. Banner system administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

UNH Banner Unix Cluster Unavailable, 1:30pm 9/17/04 UPDATE 9/18/2004; 11:00am
All routine ECG IT services have been restored including Banner, Blackboard, InfoEd, and Alumni. The problem was identified Friday night, and the defective equipment has been replaced. Systems recovery process continued throughout the night. The normal maintenance scheduled for Sunday will go forward. We regret the service interruption and appreciate your understanding during the resolution process.This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

UNH Banner Unix Cluster Unavailable, 1:30pm 9/17/04 UPDATE 2:45pm
System Administrators have identified the problem with the UNH Administrative Unix Cluster.  Mass storage hardware devices have failed and requires vendor assistance.  At this time CIS does not have an estimated time for service restoration. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

UNH Banner Unix Cluster Unavailable - 9/17/04; 1:30pm
The UNH Administrative Unix Cluster became unavailable at approximately 1:30pm Friday, 9/17/04. The services affected include Banner Finance, Banner Student, Banner HR, Kronos, BlackBoard, Remedy, WebIntelligence, InfoEd, and Identity Management. The System Administrators are currently diagnosing the problem, and there is no estimated time when these systems will become available. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Slowness 9/2/04; UPDATE 3:54pm
All network connectivity has been restored as of 3:54pm Thursday, 9/2/04. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Slowness 9/2/04; 3:21pm
The University campus is currently experiencing unscheduled network and systems outage. This outage appears to be affecting all off-campus connectivity. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Slowness 9/2/04; 2:52pm
The University campus is currently experiencing unscheduled network and systems slowness. Malfunctioning hardware appears to be the source of the current problem however no specific cause has been determined at this time. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.