Service Interruptions - September 2003

Unscheduled Network Outage - 9/18/03 - UPDATE 11:43am
All network resources have been restored as of 11:43am, 9/18/03. Anyone experiencing continued connection problems should reboot their computer. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 11:26am, 9/18/03
The University campus is currently experiencing an unscheduled network and systems outage. Telecommunications staff are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Wide Area Network Outage 9/16/03 - UPDATE 2:02pm
A Verizon infrastructure problem caused intermittent communication problems on the USNH network starting at 11:52am. This problem affected access to UNH resources from KSC, PSU, and UNHM, as well as all Internet access for UNHM, NHCTC/Littleton, GSDLN, and some CLL/CES locations. It also affected voice trunking to UNHM. It also affected Internet2 services to UVM, PSU, and KSC. Videoconferencing services to GSDLN/USNH locations may also have been affected. All services are restored at this time, but Verizon advises that there may be further intermittent outages in the next hour. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Wide Area Network Outage 9/16/03 - UPDATE 1:37pm
A fiber line problem in the Portsmouth, NH area has been determined as the cause of current network outages. Verizon technicians are aware of the problem and expect all services to be restored in one hour. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Wide Area Network Outage 9/16/03 - UPDATE 1:06pm
Due to the unscheduled wide area network outages, 5-digit extension calling to Manchester is not available. You may contact any Manchester office by dialing the complete 7-digit number.Telecommunications staff are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Wide Area Network Outage 9/16/03 12:08pm
The University campuses are currently experiencing an unscheduled wide area network outage. UNHM, Keene and Plymouth campuses are unable to connect with UNH Durham central computing systems. Telecommunications staff are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner BRPD Unavailable - 9/16/03 - UPDATE 8:15am
Banner BPRD is now available. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner BRPD Unavailable - 9/16/03 - 7:40am
The Banner BPRD instance is currently unavailable while overnight production completes. BRPD should be available early this morning. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Servers Unavailable - 9/15/03 - UPDATE 11:01am
All Banner servers and instances are now available. If you experience any problems logging into Banner, please contact the Help Desk at 862-4242 as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Servers Unavailable - 9/15/03 - UPDATE 11:00am
The Banner student (SIS) instance is now available. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Servers Unavailable - 9/15/03 - UPDATE 10:57am
The BPRD Banner instance is now available. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Servers Unavailable - 9/15/03 - UPDATE 10:31am
The Banner servers are being rebooted as of 10:35am, 9/15/03. All Banner instances (BPRD, SIS, HR) will be unavailable during the reboot. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Server Saturn (BPRD) Unavailable - 9/15/03 - UPDATE 10:21am
The current Banner server outage may begin to affect users currently logged in. Up until this point, users only had a problem creating new Banner sessions. If you receive an Oracle form trigger error message and aren't able to exit the form that you are in, then as a last resort you can end the Banner session by closing the web browser. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Server Saturn (BPRD) Unavailable - 9/15/03 - UPDATE 9:48am
The current Banner server outage may affect Banner SIS users, denying login attempts. Technicians are aware of the problem and currently working to bring all systems online as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Server Saturn (BPRD) Unavailable - 9/15/03 - 9:05am
The Banner cluster server Saturn is currently unavailable. This outage is affecting Banner production (BPRD). Technicians are aware of the problem and currently working to bring all systems online as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Server Jupiter (BPRD) Unavailable - 9/12/03 - UPDATE 12:07pm
The BPRD banner instance has been restored and is currently available. The banner training instance is currently unavailable. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Server Jupiter (BPRD) Unavailable - 9/12/03 - UPDATE 11:39am
The BPRD banner instance has been restored and is currently available. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Server Jupiter (BPRD) Unavailable - 9/12/03 - 11:24am
The Banner cluster server Jupiter is currently unavailable. This outage is affecting Banner production. If you are "stuck" in Banner - close the web-browser window you first opened to access Banner - this will terminate your session. Technicians are aware of the problem and currently working to bring all systems online. Systems should be restored in approximately 30 minutes. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

AVR System Unavailable
The AVR (Automated Voice Response) system is currently unavailable. Technicians are working on restoring all services to normal as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

UNH Exchange Server Reboot - 09/11/03 - UPDATE 12:35pm
The UNH Exchange server is currently available. If you are still unable to access the Exchange server, please reboot your computer. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

UNH Exchange Server Reboot - 09/11/03
The UNH Exchange server is being rebooted as of 12:20pm Thursday, 9/11/03. Expected downtime should not exceed 30 minutes. If you are still unable to access the Exchange server, please reboot your computer. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Exchange Server Slow Response - 9/8/2003 - UPDATE 9:32am
The UNH Exchange server is now fully operational. If you continue to experience problems, please reboot your computer. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Exchange Server Slow Response - 9/8/2003 - UPDATE 9:06am
The UNH Exchange servers are being rebooted as os 9:07am Monday, September 9th. Expected downtime should not exceed 20 minutes. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Exchange Server Slow Response - 9/8/2003
The UNH Exchange servers are currently experiencing very slow response times. Exchange administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

September 4, 2003 - Unplanned Network Outage 6:15pm-6:30pm
A piece of USNH networking hardware was not functioning correctly, and was reloaded to clear a connectivity issue. All Internet and Wide Area Network services were disrupted periodically during this time for UNH, UNHM, the College for Lifelong Learning, Cooperative Extension Service, Lee System Office, Jackson Labs, ORHS, and Neat Networks.

Additionally, intercampus Wide Area Network service was disrupted among UNH, PSU, KSC, and UNHM. This affected Internet service for PSU, KSC, and GSDLN. This did not affect voice and video services for any of the campuses/networks noted, nor Internet 2 services for Dartmouth College and the University of Vermont. We apologize for any inconvenience and thank you for all your patience.