Service Outage Log File - September 2002

September 30, 2002 4:30 pm - UNICEL cellular phone services experienced a 15 minute outage. Services are now restored.

September 29, 2002 - Network Outage 8:45-8:50 AM
A module in a piece of network hardware was not functioning correctly, and was rebooted to clear a connectivity issue. All Internet and Wide Area Network services were disrupted periodically during this time for UNH, UNHM, CLL, Cooperative Extension Services, USNH System offices, Jackson Labs, ORHS, and Neat Networks.

Additionally, intercampus WAN services were disrupted among UNH, Plymouth State College, Keene State College, and UNHM. This affected Internet service for Dartmouth, Plymouth, Keene and GSDLN, and Internet 2 service for UNH. This did not affect Internet 2 services to Dartmouth and UVM, and did not affect voice and video services for any of the campuses/networks noted. We apologize for any inconvenience and thank you for all your patience.

September 25, 2002 - WebMail Downtime
WebMail will be unavailable for approximately 20-30 minutes between 7:30am and 8:00am on Wednesday September 25. Any open WebMail sessions will be terminated during this period. (So you probably don't want to be composing mail when the server goes away.) This message will be removed when the system comes back.

Tru64 CIS Unix Systems Downtime
The Tru64 CIS Unix systems will be unavailable while OS patches are installed according to the following schedule:

Alberti: Monday, September 16 8:00am-8:30am
Hypatia: Tuesday, September 17 8:00am-8:30am
Franklin: Wednesday, September 18 8:00am-8:30am

Times are approximate, and we hope somewhat exaggerated. Other systems should remain available while one is down.

Franklin is not available for general login, but does host a number of account management tasks. Web-based account management functions (password change, account setups, etc.) won't be available while Franklin is down.

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PROBLEM RESOLVED
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September 16, 2002, 11:30 AM - Paging Services Interruption
UNH Telecommunications has learned that one of Verizon's towers that serves paging services has been damaged by severe wind. Service for individual pagers depends on the frequency the pager is assigned. We will update this message as we learn more from Verizon.

UPDATE: September 14, 2002, 5:37 PM
At 3:40 PM our long distance carrier, PaeTec, reported that our 800 services were restored. Telecom will continue to monitor the situation through the evening but we do not expect any more problems with 800 traffic.

UPDATE: September 14, 2002, 9:30 AM
UNH continues to experience a disruption of our 800 services. We are in contact with the vendors that provide this service, and are assured that this outage is at the top of their priority list, and will be corrected as soon as possible. We will update this message as we receive more information

Friday, September 13, 2002, 5:00 PM - 800 Service Problems
UNH has received a report about a problem between Nashua and Boston, that is affecting outgoing 800 services at the UNH campus. The service provider is working on this problem, and will correct it as soon as possible.

Friday, September 13, 2002, 4:30 PM - Pubages.unh.edu is Down
The webserver pubpages.unh.edu is currently unavailable. The problem is being worked on and the system will be brought back online as soon as possible.

Friday, September 13, 2002 - Blackboard Downtime
Blackboard will be unavailable from 6:00AM to 8:00AM on Friday, September 13th, for maintenance.

Friday, September 6, 2002 - Webmail Downtime
In response to the increased demand for WebMail service, a new server is being added to improve the performance issues that have been experienced this week. WebMail will be unavailable between 9:00 a.m. and 10:00 a.m. on Friday, September 6th to incorporate this new hardware. We apologize for the inconvenience.