Service Outage Log File - August 2002

Friday, 8/30/02, from 7:00AM to 8:00AM - pubpages/Turing server will be down
The pubpages web service will be moved to a new hardware platform on Friday, August 30 between 7 and 8am. This will require an estimated 10-15 minutes of unavailability. In addition, Turing will be rebooted to install a new OS kernel, again between 7am and 8am. This should require less than 10 minutes of unavailability. Hypatia and Alberti will remain available during this time.

Friday, 8/30/02, from 6:00AM to 8:00AM - paradox.unh.edu will be down
paradox.unh.edu will be down for system maintenance. Paradox hosts all @lists.unh.edu mailing lists, and the alias request/lookup web pages at http://aliases.unh.edu/. Note that mail aliases will continue to function, and all mail destined for mailing lists will queue up, and be delivered once the system is back online.

August 22, 2002 - FRESH Unix Cluster Downtime
The FRESH Unix cluster will be down from 8:00 AM until 12:00 noon this Sunday, August 25 for software maintenance.

UPDATE: August 19, 2002 2:53 pm - NetBIOS Services from Off Campus
Security measures taken to protect campus systems from problems originating on the Internet have not been causing as many difficulties as had been anticipated. Exchange services and most authentication services appear to not be effected by measures taken. However, please note Windows File Sharing continues to be limited to those clients who access UNH resources from off-campus by first logging into VPN.

If you do not use VPN to access UNH resources from off-campus, please go to http://www.unh.edu/computer-security/vpn.html for directions on how to install and use VPN. To use VPN, you must also have a UNH AD account. For further assistance, please contact the CIS Help Desk and Dispatch center at 862-4242.

UPDATE: August 16, 2002 3:15pm - August 16, 2002 - Netbios services (Windows File Sharing, Authentication, and Exchange) have been blocked
UNH has been experiencing problems caused by events that are originating on the Internet for the past two days. For security reasons, access to Microsoft Windows type file sharing, printing, and Outlook Exchange services from off-campus must be limited to those clients who access UNH resources from off-campus by first logging into VPN. Access to UNH resources through web browsers from off-campus, such as access to the Exchange server through a web browser, should work without using VPN. Access to UNH resources from on-campus is not affected by this situation. If you do not use VPN to access UNH resources from off-campus, please go to www.unh.edu/computer-security/vpn.html for directions on how to install and use VPN. To use VPN, you must also have a UNH AD account. For further assistance, please contact the CIS Help Desk and Dispatch center at 862-4242. If you call the center after customary work hours, please leave a message with your contact information, and we will return your call Monday morning. Thank you for your cooperation in making UNH a safe computing environment.

August 16, 2002 - Netbios services (Windows File Sharing, Authentication, and Exchange) have been blocked again as of approx 8:30am, 8/16/2002
Windows File Sharing services from the Internet have again been deactivated in response to problems originating from outside of our network. Affected service will include Windows File Sharing, Authentication, and Exchange mail. Only communications between USNH and non-USNH systems will be affected, no internal communications are involved.

August 9, 2002 - Updated 8:00am - Intermittent Service Interruptions on Telephone Calls has been Addressed
Telecommunications continues to work with PaeTec to assure that problems with intermittent service interruptions has been addressed, and that stable service has been restored to the telephone network. We will continue to monitor this service to assure normal functionality.
If you experience any problem calling UNH, please notify the UNH Help Desk and Dispatch Center at 862-4242 or through e-mail on the web at CIS Questions Mailbox.

August 8, 2002 - Intermittent Service Interruptions on Telephone Calls
UNH is experiencing intermittent problems with incoming and outgoing phone calls. PaeTec, our service provider, is aware of the problem and is working on identifying the cause and restoring stable service.
If you experience any problem calling UNH, please notify the UNH Help Desk and Dispatch Center at 862-4242 or through e-mail on the web at CIS Questions Mailbox.

August 8 , 2002 - Outage affecting several segments of the UNH campus network
We experienced an outage affecting several segments of the UNH campus network this morning. The outage lasted from approximately 5:30am to 9:20am EDT. Engineers were on site before 6:00am working to fix the problem. The problem turned out to be two apparently unrelated failures on one of our core routers. Remediation included replacement of a failed fiber optic interface, and a configuration workaround to a bug in the route distribution protocol software. We apologize for the inconvenience and thank you for all cooperation.

August 6 , 2002 - Problems with Intermittent Service Interruptions on PaeTec Telephone Network Resolved
PaeTec is reporting that the intermittent problems with incoming phone calls placed by clients calling university phone numbers has been corrected. Clients should no longer be experiencing static on the line and/or disconnected calls.

August 2 , 2002 Updated - 2:00 pm Intermittent Service Interruptions on PaeTec Telephone Network Addressed
Telecommunications reports that PaeTac has identified a problem with one of their network trunks that resulted in disconnection of calls originating within the state of New Hampshire. This trunk has been taken out of service restoring stable service to the telephone network. We will continue to monitor this service to assure normal functionality. Thanks to all clients reporting the problem to the CIS Call and Dispatch Center at 862-4242, timely information was a big factor in getting this problem resolved quickly.

August 2 , 2002 - Intermittent Service Interruptions on PaeTec Telephone Network
UNH is experiencing intermittent problems with incoming phone calls placed by clients who are calling university phone numbers. PaeTec, the provider of this service, is aware of the problem and is working to correct it. Clients who call the university may experience static on the line and be unexpectedly disconnected. We will post updates to this information as we receive them from PaeTec.

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WORK COMPLETE August 2, 1:46am
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NEON Communications will be performing an infrastructure change on our Internet2 connection. All Internet2 services will be disrupted periodically during this time for UNH, UNHM, the College for Lifelong Learning, Cooperative Extension Services, Lee System office, Jackson Labs, ORHS, Neat Networks, Dartmouth, and the University of Vermont. This will not affect Internet1 service. This will not affect voice and video services for any of the campuses/networks noted. We apologize for any inconvenience, and thank you for your cooperation.