Service Interruptions - July 2006

Unscheduled Network Outage - 07/20/2006; 4:28pm
The University campus experienced an unscheduled network outage on Thursday, 7/20/06 at approximately 4:25pm. An Internet firewall was rebooted to correct a connectivity problem and service was restored at approximately 4:28pm. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Training Web Site Available - 07/18/2006 UPDATE 9:07am
The CIS Training Web site (http://training.unh.edu) is available as of 9:07am Tuesday, 07/18/2006. The cause of the outage was determined to be a failed network switch causing loss of connectivity to the Web Site. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Training Web Site Unavailable - 07/18/2006
The CIS Training Web site (http://training.unh.edu) is unavailable as of 8:07am Tuesday, 07/18/2006. Users attempting to register for a course should contact the Help Desk at 862-4242 to speak with a representative. While the Web Site remains unavailable, Help Desk staff continue to process manual registrations. System administrators are aware of the outage and working to restore service as quickly as possible. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Training Web Site Available - 07/17/2006 UPDATE 1:38pm
The CIS Training Web site (http://training.unh.edu) is available as of 1:38pm Monday, 07/17/2006. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Training Web Site Unavailable - 07/17/2006
The CIS Training Web site (http://training.unh.edu) is unavailable as of 1:21pm Monday, 07/17/2006. Users attempting to register for a course should contact the Help Desk at 862-4242 to speak with a representative. While the Web Site remains unavailable, Help Desk staff continue to process manual registrations. System administrators are aware of the outage and working to restore service as quickly as possible. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Finance/HR BPRD Available - 07/17/2006; UPDATE 10:27am
The Banner Finance/HR BPRD database is available as of 10:27am Monday, 07/17/2006. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Finance/HR BPRD Unavailable - 07/17/2006; UPDATE 10:16am
The Banner Finance/HR BPRD database is unavailable as of 10:16am Monday, 07/17/2006. System administrators are aware of the problem and working to restore service as soon as possible. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Finance/HR BPRD Available - 07/17/2006; UPDATE 8:17am
The Banner Finance/HR BPRD database is available as of 8:17am Monday, 07/17/2006. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Finance/HR BPRD Unavailable - 07/17/2006; 8:00am
The Banner Finance/HR BPRD database is unavailable as of 8:00am Monday, 07/17/2006. System administrators are aware of the problem and working to restore service by 8:45am Monday, 07/17/2006. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Automated Voice Recognition System Unavailable - 07/14/2006; UPDATE 11:31am
The Automated Voice Recognition (AVR) system is available as of 11:31am Friday, 07/14/2006. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Automated Voice Recognition System Unavailable - 07/14/2006; 11:21am
The Automated Voice Recognition (AVR) system is unavailable as of 11:21am Friday, 07/14/2006 while system administrators perform necessary system updates. Expected downtime should not exceed 15 minutes. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Training Web Site Unavailable - UPDATE 07/14/2006; 8:20am
The CIS Training Web site (http://training.unh.edu) is available as of 8:20am Friday, 07/14/2006. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Training Web Site Unavailable - 07/13/2006
The CIS Training Web site (http://training.unh.edu) is unavailable as of 7:14am Thursday, 07/13/2006. Users attempting to register for a course should contact the Help Desk at 862-4242 to speak with a representative. While the Web Site remains unavailable, Help Desk staff continue to process manual registrations. System administrators are aware of the outage and working to restore service as quickly as possible. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner HR/Finance System Slowness - 07/10/2006
The Banner HR/Finance systems are experiencing slower than normal response times. System administrators are monitoring all systems closely for any anomalies. At this time, heavy user volume appears to be causing some of the slow response time. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

UNHINFO Web Server Unavailable - 07/07/2006; UPDATE 10:25am
The UNHINFO Web server is available as of 10:25am Friday, 07/08/2006. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

UNHINFO Web Server Unavailable - 07/07/2006; 10:13am
The UNHINFO Web server is unavailable as of 10:13am Friday, 07/08/2006. This outage is affecting connectivity to any UNHINFO Web pages (unh.edu). System administrators are aware of the problem and working to restore service as soon as possible. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Automated Voice Recognition System Unavailable - 07/07/2006; UPDATE 9:57am
The Automated Voice Recognition (AVR) system is available as of 9:57am Friday, 07/08/2006. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Automated Voice Recognition System Unavailable - 07/07/2006; 9:45am
The Automated Voice Recognition (AVR) system is unavailable as of 9:45am Friday, 07/08/2006 while system administrators perform necessary system updates. Expected downtime should not exceed 15 minutes. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard Slow Performance Issue - UPDATE 07/06/2006; 2:37pm
The Blackboard performance issue has been resolved as of 2:37pm Thursday, 07/06/2006. System administrators have restored all Blackboard functionality to optimal performance time. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard Slow Performance Issue - UPDATE 07/06/2006; 8:47am
The Blackboard performance issue has been identified as a problem with the Blackboard database. Users may notice slow performance while the initial Blackboard page loads, however users may click the 'Login' button as soon as the button appears and login normally.
System administrators are working to restore optimum performance as quickly as possible and hope to restore all service by 5:00pm, 07/06/2006. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard Slow Performance Issue - 07/05/2006; UPDATE 1:17pm
In response to continued performance problems with the Blackboard servers, system administrators are restarting database services in an attempt to correct the problem. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard Slow Performance Issue - 07/05/2006; 8:11am
The Blackboard systems are experiencing slow performance times on Wednesday, 07/05/2006. This slowness may affect access to resources within the Blackboard system (i.e. Webcat/Student Services), however those systems within Blackboard are not experiencing the same slow response time. System administrators are aware of the problem and working to restore service as quickly as possible. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Banner Finance Outage - 07/03/2006; UPDATE 8:16am
Banner Finance PROD systems will be available by 9:00am Monday, 07/03/2006. A scheduled production job encountered a problem late last night and the job is currently running and should be complete in 20-30 minutes. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Banner Finance Outage - 07/03/2006; 7:34am
The University campus is currently experiencing an unscheduled Banner Finance outage. The engineering staff is aware of the problem and working to restore service as soon as possible. This Web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.